Chat Log C:\Users\Thomas Asus\Documents\ChatLog NH_HPT_ New Hire Training for

Remote Technicians 2015_08_24 17_12.rtf

Tracy Verlin (to All - Entire Audience): 8:56 AM: Good morning
Thomas Sierra (to Tracy Verlin): 8:56 AM: good morning
MELISSA SIMMONS (to All - Entire Audience): 8:59 AM: Good morning everyone
Michael Mansingh (to All - Entire Audience): 9:00 AM: Iwasntaware Ineededamic
Brett Krieg (to All - Entire Audience): 9:00 AM: good morning
Michael Mansingh (to All - Entire Audience): 9:00 AM: yes
Brett Krieg (to All - Entire Audience): 9:01 AM: i'm hearing a weird sound in my headset, sound
like a spanish radio station
Ivan Spruiell (to All - Entire Audience): 9:01 AM: Haven't recieved the headset yet.
Luis Lopez (to All - Entire Audience): 9:08 AM: https://desktop.plumchoice.com
Timothy Erickson (to All - Entire Audience): 9:09 AM: what is are username?
Ivan Spruiell (to All - Entire Audience): 9:09 AM: What's the initial password?
Michael Mansingh (to All - Entire Audience): 9:09 AM: notme
Mark Oliver (to All - Entire Audience): 9:09 AM: Good morning
Michael Mansingh (to All - Entire Audience): 9:09 AM: itisntme
Brett Krieg (to All - Entire Audience): 9:09 AM: im muted
Brett Krieg (to All - Entire Audience): 9:10 AM: although i do seem to be hearing a spanish radio
station for some reason
Alain Espino-Rosales (to All - Entire Audience): 9:10 AM: Good Morning everyone
Ivan Spruiell (to All - Entire Audience): 9:12 AM: Don't remember my password either.
Luis Lopez (to All - Entire Audience): 9:13 AM: https://selfservice.plumchoice.com
Michael Mansingh (to All - Entire Audience): 9:13 AM: am I logged into the Plumchce website?
Brett Krieg (to All - Entire Audience): 9:14 AM: i'm logged in
Ivan Spruiell (to All - Entire Audience): 9:14 AM: Nope no call.
Adam Kessinger (to All - Entire Audience): 9:14 AM: Need to launch the download
Michael Mansingh (to All - Entire Audience): 9:14 AM: They Did
Timothy Erickson (to All - Entire Audience): 9:15 AM: I never got a call from IT
Michael Mansingh (to All - Entire Audience): 9:15 AM: I am?
Ivan Spruiell (to All - Entire Audience): 9:15 AM: same here
MELISSA SIMMONS (to All - Entire Audience): 9:16 AM: I logged into desktop plumchoice
website and selected Training desktop. Was this the correct choice?
Alex Szliwoski (to All - Entire Audience): 9:17 AM: Ivan, were you with the HP group before?
Ivan Spruiell (to All - Entire Audience): 9:17 AM: Yes
Adam Kessinger (to All - Entire Audience): 9:17 AM: Is this for HP?
Alex Szliwoski (to All - Entire Audience): 9:17 AM: I remember you. How's it going?
Adam Kessinger (to All - Entire Audience): 9:17 AM: I've never been told
Ivan Spruiell (to All - Entire Audience): 9:17 AM: Not bad. Happy to be back.
Alex Szliwoski (to All - Entire Audience): 9:18 AM: Same here
Ivan Spruiell (to All - Entire Audience): 9:18 AM: My condolences.
Alex Szliwoski (to All - Entire Audience): 9:18 AM: lol
Thomas Sierra (to All - Entire Audience): 9:19 AM: we can try
Ivan Spruiell (to All - Entire Audience): 9:19 AM: Nope
Ivan Spruiell (to All - Entire Audience): 9:19 AM: never got a call
Ivan Spruiell (to All - Entire Audience): 9:20 AM: I used the self service Luis sent but still can't
logon.
Alex Szliwoski (to All - Entire Audience): 9:20 AM: Same here
Ivan Spruiell (to All - Entire Audience): 9:21 AM: No edge?
Adam Kessinger (to All - Entire Audience): 9:21 AM: LOl
Adam Kessinger (to All - Entire Audience): 9:21 AM: Win 10 isn't supported
Adam Kessinger (to All - Entire Audience): 9:21 AM: So maybe Edge..
Timothy Erickson (to All - Entire Audience): 9:22 AM: windows 10 still has IE on it
Tracy Verlin (to All - Entire Audience): 9:23 AM: Yes, Win 10 sure does. Its kind of hidden in there
Adam Kessinger (to All - Entire Audience): 9:23 AM: It's Edge I thought. The logo looks just like
IE.
Adam Kessinger (to All - Entire Audience): 9:23 AM: Ahh
Tracy Verlin (to All - Entire Audience): 9:23 AM: Windows 10 has both
Adam Kessinger (to All - Entire Audience): 9:23 AM: gotcha
Ivan Spruiell (to All - Entire Audience): 9:23 AM: just tried ie it still won't let me in.
Thomas Sierra (to All - Entire Audience): 9:24 AM: yup
Michael Mansingh (to All - Entire Audience): 9:26 AM: I ol
Ivan Spruiell (to All - Entire Audience): 9:28 AM: Is that really the way he sounds or is that a
filter?

Adam Kessinger (to All - Entire Audience): 9:29 AM: Something was wrong with it?
Thomas Sierra (to All - Entire Audience): 9:29 AM: me too!!
Adam Kessinger (to All - Entire Audience): 9:29 AM: It may be that I have to use a VM
Brett Krieg (to All - Entire Audience): 9:29 AM: you sounded like minime
Adam Kessinger (to All - Entire Audience): 9:30 AM: Lol
Adam Kessinger (to All - Entire Audience): 9:30 AM: Dang Virtual Machine.
Ivan Spruiell (to All - Entire Audience): 9:33 AM: I don't have a mic at the moment.
Ivan Spruiell (to All - Entire Audience): 9:33 AM: But my background is very similar to alex's
Ivan Spruiell (to All - Entire Audience): 9:33 AM: I worked in this queue about 5 months ago as
well.
Ivan Spruiell (to All - Entire Audience): 9:34 AM: I've worked in it for a while.
Ivan Spruiell (to All - Entire Audience): 9:34 AM: yup
Timothy Erickson (to All - Entire Audience): 9:34 AM: I am on the phone with IT now
Ivan Spruiell (to All - Entire Audience): 9:35 AM: I took a break from it to be a truck driver for
about 5 years
Ivan Spruiell (to All - Entire Audience): 9:35 AM: takes time to type lol
Joaquin Velasquez (to All - Entire Audience): 9:36 AM: Hello, my name is Joaquin, I am from
Brownsville, Texas
Joaquin Velasquez (to All - Entire Audience): 9:36 AM: I have been in IT for a long time over 15
years
Joaquin Velasquez (to All - Entire Audience): 9:36 AM: I was recently laid off and glad I finally
found a job
Joaquin Velasquez (to All - Entire Audience): 9:36 AM: Thanks
Joaquin Velasquez (to All - Entire Audience): 9:37 AM: Not really, Maybe Dallas
Ivan Spruiell (to All - Entire Audience): 9:37 AM: bah. Texans!
Alex Szliwoski (to All - Entire Audience): 9:37 AM: I'm a Belieber
Alex Szliwoski (to All - Entire Audience): 9:37 AM: lol
Brett Krieg (to All - Entire Audience): 9:37 AM: die in a fire
Brett Krieg (to All - Entire Audience): 9:37 AM: j/k
Joaquin Velasquez (to All - Entire Audience): 9:38 AM: Ok I will do that, thanks
Ivan Spruiell (to All - Entire Audience): 9:38 AM: are they still using landlines?
Brett Krieg (to All - Entire Audience): 9:39 AM: o dang i forgot about the charge, is it ok if i
switch phones?
Luis Lopez (to All - Entire Audience): 9:39 AM: yes Brett
Ivan Spruiell (to All - Entire Audience): 9:40 AM: can anyone hear mark?
Luis Lopez (to All - Entire Audience): 9:40 AM: i can a little'
Adam Kessinger (to All - Entire Audience): 9:41 AM: barely
Michael Mansingh (to All - Entire Audience): 9:42 AM: Mike here
Michael Mansingh (to All - Entire Audience): 9:42 AM: fromGainesville f
Bradley Ewing (to All - Entire Audience): 9:43 AM: Citrus Here!
Michael Mansingh (to All - Entire Audience): 9:43 AM: Owned Small repair company
Michael Mansingh (to All - Entire Audience): 9:43 AM: needed Change
Michael Mansingh (to All - Entire Audience): 9:43 AM: ...andmoney..LOL
Bradley Ewing (to All - Entire Audience): 9:43 AM: nice to meet you too!
Michael Mansingh (to All - Entire Audience): 9:43 AM: yes
Michael Mansingh (to All - Entire Audience): 9:43 AM: go gators
Michael Mansingh (to All - Entire Audience): 9:44 AM: college
Michael Mansingh (to All - Entire Audience): 9:44 AM: Iwillby the end of day
Michael Mansingh (to All - Entire Audience): 9:44 AM: thanks
Michael Mansingh (to All - Entire Audience): 9:44 AM: Glad to be here
Alex Szliwoski (Private): 9:46 AM: Hey! I heard there are a lot of good spots in Miami. The whole
Flip video was pretty much filmed down there
Brett Krieg (to All - Entire Audience): 9:46 AM: can 1 thor and the other cap
Brett Krieg (to All - Entire Audience): 9:46 AM: *call
Ivan Spruiell (to All - Entire Audience): 9:47 AM: the galaxy is on orions belt.
Ivan Spruiell (to All - Entire Audience): 9:47 AM: lol
Alex Szliwoski (to All - Entire Audience): 9:50 AM: Initech?
Christopher Stoegbauer (to All - Entire Audience): 9:50 AM: I am getting echo - If someone is
using desktop speakers can you please mute
Alex Szliwoski (to All - Entire Audience): 9:50 AM: Do you know Bill Lumburgh?
Ivan Spruiell (to All - Entire Audience): 9:50 AM: No need to gaurd the fax machine.
Bradley Ewing (to All - Entire Audience): 9:51 AM: all the comments :)
Ivan Spruiell (to All - Entire Audience): 9:51 AM: you are seriously echoing Luis.
Alex Szliwoski (Private): 9:51 AM: Where do you like to skate?
Bradley Ewing (to All - Entire Audience): 9:52 AM: uhh

Ivan Spruiell (to All - Entire Audience): 9:52 AM: They lost the HP side temporarily as I
understand it.
Brett Krieg (to All - Entire Audience): 9:54 AM: you kinda sound like glados with all the echos
Alex Szliwoski (to All - Entire Audience): 9:54 AM: lol
Michael Mansingh (to All - Entire Audience): 9:55 AM: getting some reverbe fromyou
Michael Mansingh (to All - Entire Audience): 9:55 AM: kool..
MELISSA SIMMONS (to All - Entire Audience): 9:55 AM: lol
Brett Krieg (to All - Entire Audience): 9:55 AM: better
Michael Mansingh (to All - Entire Audience): 9:55 AM: yes
Ivan Spruiell (to All - Entire Audience): 9:55 AM: Better him than starscream.
Ivan Spruiell (to All - Entire Audience): 9:58 AM: That's new
MELISSA SIMMONS (to All - Entire Audience): 9:59 AM: yes
Christopher Stoegbauer (to All - Entire Audience): 9:59 AM: Sounds good
Michael Mansingh (to All - Entire Audience): 9:59 AM: good togo
Brett Krieg (to All - Entire Audience): 9:59 AM: good
Bradley Ewing (to All - Entire Audience): 9:59 AM: good
Michael Mansingh (to All - Entire Audience): 9:59 AM: sweet
Thomas Sierra (to All - Entire Audience): 9:59 AM: lol
Christopher Stoegbauer (to All - Entire Audience): 10:00 AM: awesome
Tracy Verlin (to All - Entire Audience): 10:00 AM: Very Cool
Michael Mansingh (to All - Entire Audience): 10:00 AM: any test?
Ivan Spruiell (to All - Entire Audience): 10:01 AM: lol
MELISSA SIMMONS (to All - Entire Audience): 10:05 AM: yes
Thomas Sierra (to All - Entire Audience): 10:05 AM: no
Thomas Sierra (to All - Entire Audience): 10:05 AM: lol
Adam Kessinger (to All - Entire Audience): 10:05 AM: nope
Adam Kessinger (to All - Entire Audience): 10:05 AM: Great thanks!
Michael Mansingh (to All - Entire Audience): 10:05 AM: us as a team?
Thomas Sierra (to All - Entire Audience): 10:05 AM: thank u
Adam Kessinger (to All - Entire Audience): 10:06 AM: Attendees 17 of 104? Wow! I'm glad we
didn't introduce 104. lol
Ivan Spruiell (to All - Entire Audience): 10:07 AM: yo...
Timothy Erickson (to All - Entire Audience): 10:07 AM: me
Ivan Spruiell (to All - Entire Audience): 10:08 AM: the horror movie is back.
Ivan Spruiell (to All - Entire Audience): 10:08 AM: NOBODY go to a shower.
Ivan Spruiell (to All - Entire Audience): 10:08 AM: But you can hide out behind the chainsaws.
Tracy Verlin (to All - Entire Audience): 10:10 AM: wow
Ivan Spruiell (to All - Entire Audience): 10:11 AM: Bio
Ivan Spruiell (to All - Entire Audience): 10:13 AM: back
Ivan Spruiell (to All - Entire Audience): 10:13 AM: yes
Ivan Spruiell (to All - Entire Audience): 10:14 AM: ok.
Timothy Erickson (to All - Entire Audience): 10:14 AM: see ya guys, have a good one
Ivan Spruiell (to All - Entire Audience): 10:15 AM: Me either
Timothy Erickson (to All - Entire Audience): 10:15 AM: they called me right away
Timothy Erickson (to All - Entire Audience): 10:15 AM: thanks
Ivan Spruiell (to All - Entire Audience): 10:15 AM: Hasta Luego
Christopher Stoegbauer (to All - Entire Audience): 10:17 AM: they installed everything for me
on my machine but i have no idea how to login to my remote desktop on my own at this point - i
assume we'll cover logging into everything?
Christopher Stoegbauer (to All - Entire Audience): 10:17 AM: cool
Thomas Sierra (to All - Entire Audience): 10:19 AM: ?
Thomas Sierra (to All - Entire Audience): 10:19 AM: lol
Bradley Ewing (to All - Entire Audience): 10:22 AM: no
Thomas Sierra (to All - Entire Audience): 10:22 AM: not yet
Adam Kessinger (to All - Entire Audience): 10:22 AM: no
Michael Mansingh (to All - Entire Audience): 10:22 AM: no
Thomas Sierra (to All - Entire Audience): 10:23 AM: Awesome........
Thomas Sierra (to All - Entire Audience): 10:23 AM: dude we are boss
Thomas Sierra (to All - Entire Audience): 10:23 AM: lol
Adam Kessinger (to All - Entire Audience): 10:26 AM: Do we use Bomgar?
Adam Kessinger (to All - Entire Audience): 10:26 AM: Great. Used it with Novell.
Adam Kessinger (to All - Entire Audience): 10:26 AM: Thanks
Thomas Sierra (to All - Entire Audience): 10:26 AM: whoa
Thomas Sierra (to All - Entire Audience): 10:30 AM: i did the same from my closet
Brett Krieg (to All - Entire Audience): 10:30 AM: i'm doing that now heh

Thomas Sierra (to All - Entire Audience): 10:30 AM: put a TV in it

Michael Mansingh (to All - Entire Audience): 10:30 AM: lol
Adam Kessinger (to All - Entire Audience): 10:31 AM: No
Michael Mansingh (to All - Entire Audience): 10:31 AM: no
Bradley Ewing (to All - Entire Audience): 10:31 AM: im good
Thomas Sierra (to All - Entire Audience): 10:31 AM: im good
Alain Espino-Rosales (to All - Entire Audience): 10:31 AM: no sir
Alain Espino-Rosales (to All - Entire Audience): 10:31 AM: yes
Adam Kessinger (to All - Entire Audience): 10:31 AM: yes
Brett Krieg (to All - Entire Audience): 10:31 AM: yes
Adam Kessinger (to All - Entire Audience): 10:32 AM: Yay, movie time! Who brought popcorn?
Alain Espino-Rosales (to All - Entire Audience): 10:32 AM: lol
Brett Krieg (to All - Entire Audience): 10:33 AM: yes
Adam Kessinger (to All - Entire Audience): 10:33 AM: No, but I know now. lol
Michael Mansingh (to All - Entire Audience): 10:33 AM: ?
Brett Krieg (to All - Entire Audience): 10:33 AM: can we use voip on the job or is a phone line
required
Michael Mansingh (to All - Entire Audience): 10:33 AM: HP support?
Christopher Stoegbauer (to All - Entire Audience): 10:34 AM: the video audio isn't playing
through...anyway to share the video file?
Christopher Stoegbauer (to All - Entire Audience): 10:35 AM: this is hilarious
Thomas Sierra (to All - Entire Audience): 10:36 AM: lol
Adam Kessinger (to All - Entire Audience): 10:39 AM: No
Bradley Ewing (to All - Entire Audience): 10:40 AM: no
MELISSA SIMMONS (to All - Entire Audience): 10:40 AM: nic
MELISSA SIMMONS (to All - Entire Audience): 10:40 AM: nice*
Adam Kessinger (to All - Entire Audience): 10:40 AM: no
Alain Espino-Rosales (to All - Entire Audience): 10:40 AM: no
Thomas Sierra (to All - Entire Audience): 10:40 AM: im ok
Michael Mansingh (to All - Entire Audience): 10:41 AM: howwouldwe know where to check
Michael Mansingh (to All - Entire Audience): 10:41 AM: forpossible vacancies
Luis Lopez (to All - Entire Audience): 10:41 AM: 866-532-0090
Luis Lopez (to All - Entire Audience): 10:43 AM:
https://desktop.plumchoice.com
Brett Krieg (to All - Entire Audience): 10:43 AM: i'm there
Bradley Ewing (to All - Entire Audience): 10:43 AM: im in
Thomas Sierra (to All - Entire Audience): 10:43 AM: im in
Adam Kessinger (to All - Entire Audience): 10:43 AM: I'm in.
Christopher Stoegbauer (to All - Entire Audience): 10:43 AM: looks to be working
MELISSA SIMMONS (to All - Entire Audience): 10:43 AM: yes
Alain Espino-Rosales (to All - Entire Audience): 10:44 AM: im in
Michael Mansingh (to All - Entire Audience): 10:44 AM: alex
Adam Kessinger (to All - Entire Audience): 10:49 AM: Can I personalize the desktop?
Adam Kessinger (to All - Entire Audience): 10:50 AM: Sure, just curious cause blue is bland. Lol
Thomas Sierra (to All - Entire Audience): 10:52 AM: no
Adam Kessinger (to All - Entire Audience): 10:52 AM: Yes
Alain Espino-Rosales (to All - Entire Audience): 10:52 AM: i did
Michael Mansingh (to All - Entire Audience): 10:52 AM: notme
MELISSA SIMMONS (to All - Entire Audience): 10:52 AM: Not yet Tomorrow
Christopher Stoegbauer (to All - Entire Audience): 10:52 AM: i have not received any phone
Chris Carter (to All - Entire Audience): 10:52 AM: I have not.
Brett Krieg (to All - Entire Audience): 10:52 AM: anybody else get tootsie rolls in their box?
Adam Kessinger (to All - Entire Audience): 10:52 AM: Yep
Michael Mansingh (to All - Entire Audience): 10:52 AM: lol
Adam Kessinger (to All - Entire Audience): 10:52 AM: I got 5
Christopher Stoegbauer (to All - Entire Audience): 10:54 AM: Comcast specifically books 4
appointments per timeslot per field tech
MELISSA SIMMONS (to All - Entire Audience): 10:55 AM: nice ty
Thomas Sierra (to All - Entire Audience): 10:55 AM: ltr
Brett Krieg (to All - Entire Audience): 11:13 AM: back
Alain Espino-Rosales (to All - Entire Audience): 11:15 AM: back and ready
Adam Kessinger (to All - Entire Audience): 11:15 AM: back
Adam Kessinger (to All - Entire Audience): 11:15 AM: Forgot my coffee! Oh no.. brb
MELISSA SIMMONS (to All - Entire Audience): 11:15 AM: back
Tracy Verlin (to All - Entire Audience): 11:15 AM: I am back
Thomas Sierra (to All - Entire Audience): 11:15 AM: here

Adam Kessinger (to All - Entire Audience): 11:16 AM: her

Adam Kessinger (to All - Entire Audience): 11:16 AM: here*
Adam Kessinger (to All - Entire Audience): 11:16 AM: Lol
Adam Kessinger (to All - Entire Audience): 11:16 AM: Dang Virtual Machine.
Brett Krieg (to All - Entire Audience): 11:17 AM: can you not hear me?
Joaquin Velasquez (to All - Entire Audience): 11:18 AM: I'm here
Joaquin Velasquez (to All - Entire Audience): 11:18 AM: Joaquin
Joseph Scerbo (to All - Entire Audience): 11:19 AM: I am here
Michael Mansingh (to All - Entire Audience): 11:19 AM: here
Thomas Sierra (to All - Entire Audience): 11:20 AM: nothing yet
MELISSA SIMMONS (to All - Entire Audience): 11:20 AM: no sir
Alain Espino-Rosales (to All - Entire Audience): 11:20 AM: no sir
Adam Kessinger (to All - Entire Audience): 11:20 AM: Wer get paid during training?
Adam Kessinger (to All - Entire Audience): 11:20 AM: we*
Adam Kessinger (to All - Entire Audience): 11:20 AM: Yay!
Michael Mansingh (to All - Entire Audience): 11:20 AM: lol
Alain Espino-Rosales (to All - Entire Audience): 11:20 AM: lol
Adam Kessinger (to All - Entire Audience): 11:20 AM: Account and routing? I promise to use my
white hat
Bradley Ewing (to All - Entire Audience): 11:20 AM: lol
MELISSA SIMMONS (to All - Entire Audience): 11:20 AM: ;)
Thomas Sierra (to All - Entire Audience): 11:21 AM: no black hats here :)
Adam Kessinger (to All - Entire Audience): 11:21 AM: What's a black hat? 0:-)
Bradley Ewing (to All - Entire Audience): 11:22 AM: also is it bi-weekly or weekly pay?
Adam Kessinger (to All - Entire Audience): 11:22 AM: ^bump
Thomas Sierra (to All - Entire Audience): 11:23 AM: Pidgin?
Adam Kessinger (to All - Entire Audience): 11:23 AM: up
Bradley Ewing (to All - Entire Audience): 11:23 AM: yes
MELISSA SIMMONS (to All - Entire Audience): 11:23 AM: yes
Alain Espino-Rosales (to All - Entire Audience): 11:23 AM: ok
Christopher Stoegbauer (to All - Entire Audience): 11:23 AM: opened
Thomas Sierra (to All - Entire Audience): 11:23 AM: its up
Michael Mansingh (to All - Entire Audience): 11:23 AM: i got kicked off
Alain Espino-Rosales (to All - Entire Audience): 11:23 AM: mine is opened
Adam Kessinger (to All - Entire Audience): 11:24 AM: Specified Station is invalid
Michael Mansingh (to All - Entire Audience): 11:24 AM: i got kickwed off
Michael Mansingh (to All - Entire Audience): 11:24 AM: I think..
Michael Mansingh (to All - Entire Audience): 11:25 AM: Luis..
Bradley Ewing (to All - Entire Audience): 11:25 AM: do we check persistant?
Bradley Ewing (to All - Entire Audience): 11:25 AM: okay
Brett Krieg (to All - Entire Audience): 11:26 AM: i'm in
Thomas Sierra (to All - Entire Audience): 11:28 AM: that was a mistake
Michael Mansingh (to All - Entire Audience): 11:28 AM: not sure Im on ..
Michael Mansingh (to All - Entire Audience): 11:28 AM: me
Bradley Ewing (to All - Entire Audience): 11:29 AM: im good
Michael Mansingh (to All - Entire Audience): 11:29 AM: i do
Michael Mansingh (to All - Entire Audience): 11:29 AM: yes
Michael Mansingh (to All - Entire Audience): 11:29 AM: ok
Bradley Ewing (to All - Entire Audience): 11:29 AM: lol
Michael Mansingh (to All - Entire Audience): 11:29 AM: lol
Michael Mansingh (to All - Entire Audience): 11:29 AM: me
Michael Mansingh (to All - Entire Audience): 11:30 AM: ok
Bradley Ewing (to All - Entire Audience): 11:34 AM: ahhhh
Brett Krieg (to All - Entire Audience): 11:34 AM: joseph that's you
Michael Mansingh (to All - Entire Audience): 11:34 AM: k
MELISSA SIMMONS (to All - Entire Audience): 11:34 AM: Joseph
Michael Mansingh (to All - Entire Audience): 11:35 AM: lol
Bradley Ewing (to All - Entire Audience): 11:35 AM: ummmm
MELISSA SIMMONS (to All - Entire Audience): 11:35 AM: Only dogs allowed :)
Bradley Ewing (to All - Entire Audience): 11:35 AM: omg
Bradley Ewing (to All - Entire Audience): 11:35 AM: -_Bradley Ewing (to All - Entire Audience): 11:36 AM: mine only works with chrome
Luis Lopez (to All - Entire Audience): 11:36 AM: https://selfservice.plumchoice.com
Michael Mansingh (to All - Entire Audience): 11:37 AM: I did
Michael Mansingh (to All - Entire Audience): 11:37 AM: they did

Michael Mansingh (to All - Entire Audience): 11:37 AM: I changed my keyboard
Michael Mansingh (to All - Entire Audience): 11:39 AM: yes
Michael Mansingh (to All - Entire Audience): 11:39 AM: he3re
Michael Mansingh (to All - Entire Audience): 11:39 AM: here?
Joseph Scerbo (to All - Entire Audience): 11:39 AM: windows key +d or windows key +m
shortcut to desktop
Michael Mansingh (to All - Entire Audience): 11:40 AM: no
Michael Mansingh (to All - Entire Audience): 11:40 AM: no
Luis Lopez (to All - Entire Audience): 11:41 AM: tps://selfservice.plumchoice.com
Luis Lopez (to All - Entire Audience): 11:41 AM: https://selfservice.plumchoice.com
Thomas Sierra (to All - Entire Audience): 11:42 AM: can we use Lync?
Thomas Sierra (to All - Entire Audience): 11:42 AM: ok.....
Thomas Sierra (to All - Entire Audience): 11:42 AM: so our excahnge is up!
Michael Mansingh (to All - Entire Audience): 11:42 AM: no..Im trying something
Thomas Sierra (to All - Entire Audience): 11:42 AM: exchange*
Bradley Ewing (to All - Entire Audience): 11:43 AM: ill do it
Adam Kessinger (to All - Entire Audience): 11:43 AM: I have 60 down and 6 up.
Michael Mansingh (to All - Entire Audience): 11:43 AM: hang on
Michael Mansingh (to All - Entire Audience): 11:43 AM: ok
Michael Mansingh (to All - Entire Audience): 11:43 AM: back up
Michael Mansingh (to All - Entire Audience): 11:43 AM: back up
Michael Mansingh (to All - Entire Audience): 11:44 AM: back up
Michael Mansingh (to All - Entire Audience): 11:45 AM: yes
Michael Mansingh (to All - Entire Audience): 11:45 AM: yes
Michael Mansingh (to All - Entire Audience): 11:45 AM: yes
Bradley Ewing (to All - Entire Audience): 11:46 AM: unable to validate certificate
Christopher Stoegbauer (to All - Entire Audience): 11:46 AM: I received "Unable to validate
certificate" for plumbedford.local
Michael Mansingh (to All - Entire Audience): 11:46 AM: yes
Brett Krieg (to All - Entire Audience): 11:46 AM: same
Michael Mansingh (to All - Entire Audience): 11:46 AM: yes
Alain Espino-Rosales (to All - Entire Audience): 11:46 AM: ssl certificate error
Bradley Ewing (to All - Entire Audience): 11:46 AM: yes
Adam Kessinger (to All - Entire Audience): 11:46 AM: Hit close, and then you can accept
Chris Carter (to All - Entire Audience): 11:46 AM: Same issue
Brett Krieg (to All - Entire Audience): 11:47 AM: plumbedford.local right?
Christopher Stoegbauer (to All - Entire Audience): 11:47 AM: worked
Tracy Verlin (to All - Entire Audience): 11:47 AM: Restroom, BRB. I have my headphones on
though, so I can hear!
Luis Lopez (to All - Entire Audience): 11:47 AM: https://selfservice.plumchoice.com
Michael Mansingh (to All - Entire Audience): 11:47 AM: ok
Michael Mansingh (to All - Entire Audience): 11:48 AM: it apears
Bradley Ewing (to All - Entire Audience): 11:48 AM: he hasnt either done windows updates or
his date/time is off
Michael Mansingh (to All - Entire Audience): 11:48 AM: maybe
Michael Mansingh (to All - Entire Audience): 11:48 AM: not sure
Tracy Verlin (to All - Entire Audience): 11:49 AM: back
Christopher Stoegbauer (to All - Entire Audience): 11:50 AM: yes
Tracy Verlin (to All - Entire Audience): 11:50 AM: yes
MELISSA SIMMONS (to All - Entire Audience): 11:50 AM: yes
Brett Krieg (to All - Entire Audience): 11:50 AM: yes
Bradley Ewing (to All - Entire Audience): 11:50 AM: yes
Thomas Sierra (to All - Entire Audience): 11:50 AM: yes
Alain Espino-Rosales (to All - Entire Audience): 11:50 AM: yes sir
Michael Mansingh (to All - Entire Audience): 11:50 AM: I changed it
Adam Kessinger (to All - Entire Audience): 11:50 AM: Hawaii tech roster? I may need to do a
company paid, onsite training at the Hawaii location. Lol 0:-)
Adam Kessinger (to All - Entire Audience): 11:51 AM: Dang.
Adam Kessinger (to All - Entire Audience): 11:51 AM: It was worth a shot. lol
Adam Kessinger (to All - Entire Audience): 11:52 AM: Hit alt to bring down your menu bar
Adam Kessinger (to All - Entire Audience): 11:52 AM: Then you can bookmark
Bradley Ewing (to All - Entire Audience): 11:53 AM: Everyone's like "I gotta hide all my games"
Christopher Stoegbauer (to All - Entire Audience): 11:54 AM: do the check mark you were
going to do
Christopher Stoegbauer (to All - Entire Audience): 11:54 AM: and that will prompt

Adam Kessinger (to All - Entire Audience): 11:55 AM: Go to Manage

Accounts>Modify>Certificate
Bradley Ewing (to All - Entire Audience): 11:57 AM: is the 2 supposed to be in his account
name?
Alain Espino-Rosales (to All - Entire Audience): 11:57 AM: im having the same issue
Brett Krieg (to All - Entire Audience): 11:58 AM: sorry it worked for me
Bradley Ewing (to All - Entire Audience): 11:58 AM: yes
Michael Mansingh (to All - Entire Audience): 12:00 PM: in a min
Michael Mansingh (to All - Entire Audience): 12:00 PM: still downlaoding
Michael Mansingh (to All - Entire Audience): 12:00 PM: I unplugged my keyboard by accident
Michael Mansingh (to All - Entire Audience): 12:01 PM: it crashed my account
Michael Mansingh (to All - Entire Audience): 12:01 PM: that was the problem
Michael Mansingh (to All - Entire Audience): 12:02 PM: almost
Michael Mansingh (to All - Entire Audience): 12:02 PM: yes
Michael Mansingh (to All - Entire Audience): 12:04 PM: Im back up
Michael Mansingh (to All - Entire Audience): 12:04 PM: I think
MELISSA SIMMONS (to All - Entire Audience): 12:05 PM: yes
Brett Krieg (to All - Entire Audience): 12:05 PM: yes
Thomas Sierra (to All - Entire Audience): 12:05 PM: sadly yes
Adam Kessinger (to All - Entire Audience): 12:05 PM: No. I had a bad experience
Tracy Verlin (to All - Entire Audience): 12:05 PM: ASUS Laptops are the best
Thomas Sierra (to All - Entire Audience): 12:08 PM: BOSS
MELISSA SIMMONS (to All - Entire Audience): 12:08 PM: yes
Brett Krieg (to All - Entire Audience): 12:08 PM: yes
Thomas Sierra (to All - Entire Audience): 12:08 PM: very
Bradley Ewing (to All - Entire Audience): 12:08 PM: yes
Tracy Verlin (to All - Entire Audience): 12:08 PM: yes sir
Tracy Verlin (to All - Entire Audience): 12:08 PM: Very nice
Tracy Verlin (to All - Entire Audience): 12:09 PM: yep
Thomas Sierra (to All - Entire Audience): 12:09 PM: yeah
MELISSA SIMMONS (to All - Entire Audience): 12:09 PM: very nice
Tracy Verlin (to All - Entire Audience): 12:09 PM: The ole virus protection suite
Tracy Verlin (to All - Entire Audience): 12:10 PM: 8 hrs
Adam Kessinger (to All - Entire Audience): 12:10 PM: Quotas?
Thomas Sierra (to All - Entire Audience): 12:10 PM: ye
Adam Kessinger (to All - Entire Audience): 12:10 PM: yep
Tracy Verlin (to All - Entire Audience): 12:10 PM: 3 minutes
Alain Espino-Rosales (to All - Entire Audience): 12:10 PM: yes
Thomas Sierra (to All - Entire Audience): 12:10 PM: 30 mins?
Tracy Verlin (to All - Entire Audience): 12:10 PM: wow!
Thomas Sierra (to All - Entire Audience): 12:10 PM: 20 cool
Tracy Verlin (to All - Entire Audience): 12:10 PM: great
Adam Kessinger (to All - Entire Audience): 12:11 PM: Nice!
Bradley Ewing (to All - Entire Audience): 12:11 PM: thats really good
Thomas Sierra (to All - Entire Audience): 12:11 PM: yes I have heard that
Tracy Verlin (to All - Entire Audience): 12:11 PM: xerox and some others are 3 minutes
Tracy Verlin (to All - Entire Audience): 12:11 PM: NO sir
Alain Espino-Rosales (to All - Entire Audience): 12:11 PM: no questions
MELISSA SIMMONS (to All - Entire Audience): 12:11 PM: i understand
Bradley Ewing (to All - Entire Audience): 12:12 PM: nope
MELISSA SIMMONS (to All - Entire Audience): 12:12 PM: no
Alain Espino-Rosales (to All - Entire Audience): 12:12 PM: nope
Tracy Verlin (to All - Entire Audience): 12:12 PM: Not yet
MELISSA SIMMONS (to All - Entire Audience): 12:12 PM: lol
Bradley Ewing (to All - Entire Audience): 12:13 PM: lol
Bradley Ewing (to All - Entire Audience): 12:13 PM: yes
Thomas Sierra (to All - Entire Audience): 12:13 PM: yes
MELISSA SIMMONS (to All - Entire Audience): 12:13 PM: yes
Brett Krieg (to All - Entire Audience): 12:13 PM: yes
Adam Kessinger (to All - Entire Audience): 12:13 PM: Unfortunately.. lol
Thomas Sierra (to All - Entire Audience): 12:13 PM: no!
Tracy Verlin (to All - Entire Audience): 12:13 PM: Yes, they can either help you or kill you.So, its
best to be on top of your game
Adam Kessinger (to All - Entire Audience): 12:17 PM: Like turn off caps lock. Lol
MELISSA SIMMONS (to All - Entire Audience): 12:20 PM: no

Tracy Verlin (to All - Entire Audience): 12:20 PM: im good

Alain Espino-Rosales (to All - Entire Audience): 12:20 PM: nope
Michael Mansingh (to All - Entire Audience): 12:20 PM: good vhere
Adam Kessinger (to All - Entire Audience): 12:23 PM: no
MELISSA SIMMONS (to All - Entire Audience): 12:23 PM: no
Alain Espino-Rosales (to All - Entire Audience): 12:23 PM: bope
Thomas Sierra (to All - Entire Audience): 12:23 PM: screen shot
Thomas Sierra (to All - Entire Audience): 12:23 PM: :)
Michael Mansingh (to All - Entire Audience): 12:23 PM: lol
Adam Kessinger (to All - Entire Audience): 12:23 PM: We are rock starts!!
Bradley Ewing (to All - Entire Audience): 12:23 PM: omg
Christopher Stoegbauer (to All - Entire Audience): 12:23 PM: following along so far
Alain Espino-Rosales (to All - Entire Audience): 12:24 PM: full concentration
Adam Kessinger (to All - Entire Audience): 12:24 PM: Internet exploder. Lmao!!
MELISSA SIMMONS (to All - Entire Audience): 12:24 PM: lol
MELISSA SIMMONS (to All - Entire Audience): 12:24 PM: it sure it
Adam Kessinger (to All - Entire Audience): 12:24 PM: Yep
Bradley Ewing (to All - Entire Audience): 12:24 PM: lol
Adam Kessinger (to All - Entire Audience): 12:25 PM: Geek squad is hardware support for HP
still?
MELISSA SIMMONS (to All - Entire Audience): 12:25 PM: Best Buy charges $200 and their techs
don't have any certs
Alain Espino-Rosales (to All - Entire Audience): 12:25 PM: geek squad is way expensive
MELISSA SIMMONS (to All - Entire Audience): 12:25 PM: One time
Alain Espino-Rosales (to All - Entire Audience): 12:25 PM: 1
Alain Espino-Rosales (to All - Entire Audience): 12:26 PM: ATT is about 80 an hour
Michael Mansingh (to All - Entire Audience): 12:28 PM: what?
Michael Mansingh (to All - Entire Audience): 12:28 PM: hardware remote?
Thomas Sierra (to All - Entire Audience): 12:29 PM: yeah like they send it in
Christopher Stoegbauer (to All - Entire Audience): 12:29 PM: Do we have to walk customers
through printer or home network hardware setups - I ask because that was part of our job when
doing this for Support.com
Thomas Sierra (to All - Entire Audience): 12:29 PM: O
Thomas Sierra (to All - Entire Audience): 12:29 PM: you were at Support.com?
Christopher Stoegbauer (to All - Entire Audience): 12:30 PM: yeah
Christopher Stoegbauer (to All - Entire Audience): 12:30 PM: among others
Christopher Stoegbauer (to All - Entire Audience): 12:30 PM: ive been all over
Thomas Sierra (to Christopher Stoegbauer): 12:30 PM: same lol
Bradley Ewing (to All - Entire Audience): 12:34 PM: FNR (format and reload)
Christopher Stoegbauer (to All - Entire Audience): 12:37 PM: no sir
Alain Espino-Rosales (to All - Entire Audience): 12:37 PM: no sir
Adam Kessinger (to All - Entire Audience): 12:37 PM: no
Michael Mansingh (to All - Entire Audience): 12:37 PM: no
Brett Krieg (to All - Entire Audience): 12:39 PM: nice
Brett Krieg (to All - Entire Audience): 12:39 PM: last place changed schedules without warning
or notice
Adam Kessinger (to All - Entire Audience): 12:41 PM: Wow. That's high turn-over
MELISSA SIMMONS (to All - Entire Audience): 12:42 PM: nice
Adam Kessinger (to All - Entire Audience): 12:42 PM: Ahhh.. ok, that makes me feel better.
MELISSA SIMMONS (to All - Entire Audience): 12:44 PM: no
Alain Espino-Rosales (to All - Entire Audience): 12:44 PM: nope
Adam Kessinger (to All - Entire Audience): 12:44 PM: Nope
Bradley Ewing (to All - Entire Audience): 12:44 PM: nope
Thomas Sierra (to All - Entire Audience): 12:44 PM: not really
Adam Kessinger (to All - Entire Audience): 12:45 PM: Sounds great!
Bradley Ewing (to All - Entire Audience): 12:45 PM: okay
Michael Mansingh (to All - Entire Audience): 12:45 PM: ok
Thomas Sierra (to All - Entire Audience): 12:46 PM: ok
Brett Krieg (to All - Entire Audience): 1:14 PM: i'm back
Alain Espino-Rosales (to All - Entire Audience): 1:14 PM: back
Adam Kessinger (to All - Entire Audience): 1:15 PM: back
MELISSA SIMMONS (to All - Entire Audience): 1:15 PM: same here
Michael Mansingh (to All - Entire Audience): 1:15 PM: hey all
Bradley Ewing (to All - Entire Audience): 1:15 PM: yo
Joseph Scerbo (to All - Entire Audience): 1:15 PM: Present

Thomas Sierra (to All - Entire Audience): 1:15 PM: here

Brett Krieg (to All - Entire Audience): 1:16 PM: hello
Michael Mansingh (to All - Entire Audience): 1:16 PM: here
Joaquin Velasquez (to All - Entire Audience): 1:16 PM: Here
Tracy Verlin (to All - Entire Audience): 1:16 PM: that was tasty
Joaquin Velasquez (to All - Entire Audience): 1:16 PM: Yes
Joseph Scerbo (to All - Entire Audience): 1:16 PM: here
Michael Mansingh (to All - Entire Audience): 1:17 PM: here
Tracy Verlin (to All - Entire Audience): 1:17 PM: I am here!
Michael Mansingh (to All - Entire Audience): 1:18 PM: yes
Michael Mansingh (to All - Entire Audience): 1:18 PM: ok
Bradley Ewing (to All - Entire Audience): 1:18 PM: hide your games
Michael Mansingh (to All - Entire Audience): 1:24 PM: kool
Thomas Sierra (to All - Entire Audience): 1:25 PM: whats the room captian
Christopher Stoegbauer (to All - Entire Audience): 1:26 PM: For conference.plumbedford.local I
get no rooms
Adam Kessinger (to All - Entire Audience): 1:26 PM: Training A was occupied when I looked.
Brett Krieg (to All - Entire Audience): 1:29 PM: 1 sec, it logged me out
Bradley Ewing (to All - Entire Audience): 1:31 PM: 1 missing now
Christopher Stoegbauer (to All - Entire Audience): 1:31 PM: so yeah, my up/down is solid and
my ram and PC usage is stable but this remote desktop LAGS - anyone else notice that?
Bradley Ewing (to All - Entire Audience): 1:32 PM: yeah im running on AMD 9590 GTX 470 and
Solid 15/30 up down and im still lagging lol
Bradley Ewing (to All - Entire Audience): 1:33 PM: with 24gb of ram
Christopher Stoegbauer (to All - Entire Audience): 1:33 PM: I asked my recruiter about that
when he said ALL work is done through VPN including the SIP Phone - I couldnt believe it - turns out I
was right
Tracy Verlin (to All - Entire Audience): 1:33 PM: here
Brett Krieg (to All - Entire Audience): 1:37 PM: access denied
Michael Mansingh (to All - Entire Audience): 1:42 PM: email sig?
Joseph Scerbo (to All - Entire Audience): 1:42 PM: please, repost what our signature must say
Michael Mansingh (to All - Entire Audience): 1:42 PM: me
Michael Mansingh (to All - Entire Audience): 1:43 PM: me
Joseph Scerbo (to All - Entire Audience): 1:43 PM: Yes, please, repost
Michael Mansingh (to All - Entire Audience): 1:43 PM: me
Michael Mansingh (Private): 1:44 PM: luis
Michael Mansingh (Private): 1:45 PM: luis
Joseph Scerbo (to All - Entire Audience): 1:45 PM: What information is under Tracy's name?
Michael Mansingh (to All - Entire Audience): 1:46 PM: luis
Michael Mansingh (to All - Entire Audience): 1:46 PM: I need help
MELISSA SIMMONS (to All - Entire Audience): 2:06 PM: yes
MELISSA SIMMONS (to All - Entire Audience): 2:06 PM: no
MELISSA SIMMONS (to All - Entire Audience): 2:06 PM: NO objection
Tracy Verlin (to All - Entire Audience): 2:16 PM: iM HERE
MELISSA SIMMONS (to All - Entire Audience): 2:17 PM: here
Alain Espino-Rosales (to All - Entire Audience): 2:17 PM: im back
MELISSA SIMMONS (to All - Entire Audience): 2:37 PM: no
MELISSA SIMMONS (to All - Entire Audience): 3:02 PM: wow
MELISSA SIMMONS (to All - Entire Audience): 3:03 PM: lol
Bradley Ewing (to All - Entire Audience): 3:03 PM: lol
MELISSA SIMMONS (to All - Entire Audience): 3:05 PM: awesome
MELISSA SIMMONS (to All - Entire Audience): 3:26 PM: back
Alain Espino-Rosales (to All - Entire Audience): 3:26 PM: im back
Thomas Sierra (to All - Entire Audience): 3:26 PM: ok
Bradley Ewing (to All - Entire Audience): 3:27 PM: hi
Thomas Sierra (to All - Entire Audience): 3:27 PM: here
Tracy Verlin (to All - Entire Audience): 3:28 PM: Howdy
Adam Kessinger (to All - Entire Audience): 3:28 PM: Oh. I stand corrected. Open mouth insert
foot. lol
Bradley Ewing (to All - Entire Audience): 3:29 PM: *facepalm
Bradley Ewing (to All - Entire Audience): 3:29 PM: hes in training-a
MELISSA SIMMONS (to All - Entire Audience): 3:30 PM: 2
Raymond Valentin (to All - Entire Audience): 3:33 PM: Right now I am on a phone call for Tech
Support with Chris.
MELISSA SIMMONS (to All - Entire Audience): 3:36 PM: no

Bradley Ewing (to All - Entire Audience): 3:40 PM: maybe

Alain Espino-Rosales (to All - Entire Audience): 3:53 PM: im done
MELISSA SIMMONS (to All - Entire Audience): 3:54 PM: yes finished
Thomas Sierra (to Luis Lopez): 4:00 PM: hey 6 was wrong i put A
Alain Espino-Rosales (to All - Entire Audience): 4:00 PM: done done
Thomas Sierra (to Luis Lopez): 4:00 PM: that was totally a typo
Thomas Sierra (to Luis Lopez): 4:01 PM: i got an 80 is that ok?
Adam Kessinger (to All - Entire Audience): 4:08 PM: yes
Brett Krieg (to All - Entire Audience): 4:08 PM: yes
Alain Espino-Rosales (to All - Entire Audience): 4:14 PM: yep
MELISSA SIMMONS (to All - Entire Audience): 4:15 PM: thank you
MELISSA SIMMONS (to All - Entire Audience): 4:16 PM: Mark can you mute please
Joseph Scerbo (to All - Entire Audience): 5:07 PM: What other tests or tasks do you suggest we
complete?
Tracy Verlin (to All - Entire Audience): 5:08 PM: OKay, ill finish before I go
Tracy Verlin (to All - Entire Audience): 5:09 PM: good
Tracy Verlin (to All - Entire Audience): 5:09 PM: thank yoiu
Tracy Verlin (to All - Entire Audience): 5:09 PM: Thanks
Adam Kessinger (to All - Entire Audience): 5:09 PM: Thanks Luis!
Bradley Ewing (to All - Entire Audience): 5:09 PM: Thank guys!
Thomas Sierra (to Luis Lopez): 5:09 PM: see you all in la morning :)))
Joseph Scerbo (to All - Entire Audience): 5:10 PM: See everyone tomorrow
Adam Kessinger (to All - Entire Audience): 5:10 PM: See you all tomorrow. Same bat time, same
bat channel. ;-)
Thomas Sierra (to All - Entire Audience): 5:11 PM: see you all in la morning :)))
Bradley Ewing (to All - Entire Audience): 5:11 PM: see ya guys!
MELISSA SIMMONS (to All - Entire Audience): 5:12 PM: completed
Alain Espino-Rosales (to All - Entire Audience): 5:12 PM: all done
Joaquin Velasquez (to All - Entire Audience): 5:12 PM: I'm done