TRACEY LOVEGREN

408.464.9273
tlovegren@mac.com

linkedin.com/in/tlovegren

Agile Project Manager

An accredited scrum master combining technical project management and development expertise to deliver
substantial revenue growth in highly competitive business markets. Strong expertise in technical implementations for
programs and products as well as agile project management for feature deployment. Highly accomplished in technical
communications with the ability to build and maintain relationships.

Agile Project Management

Project Plan Development
Strategic Planning/Analysis
Virtual Communication

Certified Scrum Master

Feature Deployment
Technical Troubleshooting
Metric Analysis

Technical Project Manager

Team Management
SaaS Product Development
Functional Specifications

Professional Experience
CISCO, SAN JOSE, CA
WEB PROGRAM MANAGER

Developed global sales enablement website and sales tools database to enable increased revenue and productivity
of 8,000 sales users.
Oversight and management of technical implementation and updates regarding this tool, continuously improving
the resource and supporting corporate success.
Concepted, pitched and developed the new site strategy and user experience, effectively relating the vision to
company executives and sales team members, ultimately resulting in implementation.
Managed diverse virtual engineering team, collaborating with technical writers and contractors to design user
experience, implement site design and maintain production site.
Deployed new product features, tested weekly site updates and implemented HTML changes.
Conducted user outreach and analyzed metrics to grow user-base and expand product mix.

MARKETMAKERS, BURLINGAME , CA
PRODUCT MANAGER

2000

Technical oversight and development leadership for SaaS solution to allow marketing professionals across all
industries to receive the latest news, tools and information.
Directed technical implementation and project management for the product, including collaboration with
engineering to ensure feature deployment satisfied functional specification and delivered the intended user
experience.
Negotiated contracts with content providers and facilitated daily integration of new content to the site.

PORTERA SYSTEMS, CAMPBELL, CA

PROGRAM MANAGER/MARKETING MANAGER

2006 2013

1997 2000

Managed project features, timeline and functionality for a web-based sales collaboration portal, from engineering
development through customer online operations.
Directed and managed $8M marketing budget, including facilitating the creation of a new corporate identity,
business system and web site.
Created and managed the software development schedule, identifying risks, resolving issues and troubleshooting
resource constraints.
Directed the design of the platform user experience from inception through production.
Facilitated technical and project communications to executives, product managers, engineers and designers,
gathering project buy-in and reporting on progress.
Collaborated with marketing to produce polished and powerful executive presentations, press releases, demos,
sales tools and marketing messages.

Tracey Lovegren

Resume, Page 2

JUNGLEE, SUNNYVALE, CA
PROGRAM MANAGER

1997

Launched the first national online job search sites for two major newspapers, The Wall Street Journal and The
Washington Post, implementing innovative technology to crawl websites and pull relevant data.
Supervised 10 software engineers from Europe, Asia and the US, establishing daily processes and procedures to
expedite the iterative application release cycle.
Implemented project processes to ensure the timely delivery of data, fluid web site operation and overall quality
of the published data.
Acted as the technical liaison between developers to other departments, facilitating conversations about feature
improvements for tools, products and customer service.
Collaborated with business development and sales teams to implement customer requirements and resolve
customer issues.
Effectively communicated directly with customers to ensure successful deployments, responding to feedback and
addressing issues as needed.

CENTERVIEW, SAN FRANCISCO, CA

PROGRAM MANAGER

1995 1996

Managed and orchestrated product release cycle from initial design to production shipping of a client/server
application development tool designed to significantly reduce development time by automating a range of data
management functions.
Coordinated the timely shipment of software releases for multiple products, creating, preparing and managing
interdepartmental production schedules and deliverables.
Streamlined project operations and delivery by tracking task completion, resolving conflicts, removing
impediments and identifying resource constraints.
Chaired weekly product launch meetings and unified cross-functional teams, completing deliverables on time.
Shortened the sales cycle by over 50% by developing and producing an interactive trial version of the
client/server product.
Edited and contributed to all product marketing and sales materials to ensure product features, functionality and
benefits were accurately communicated to customers.

Education & Certifications

Master of Science, Engineering Management, Santa Clara University, Santa Clara, CA
Bachelor of Science, Computer Science, University of North Dakota, Grand Forks, ND
Certified Scrum Master (CSM), Scrum Alliance