Professional Documents
Culture Documents
Max. Marks: 60
SCHEME OF VALUATION
Q. No.
Q.No.1
Marks
Total
Allocation
6
Marks
Sender MessageEncodingMedia/channel
DecodingReceiverFeedback
Principles of Communication:
Q.No.2
Q. No.3
7 Cs can be written
b. Barriers to effective Communication
Semantic barriers
Psychological barriers
Organizational barriers
Personal Barriers
Introduction / Meaning of Oral Communication
Advantages:
Flexibility
Immediate feedback
Takes less time
Better understanding
Opportunity for correction
Spontaneous
Limitations:
Intercultural barriers
Depends heavily on non-verbal tools
Requires attentiveness and great receptivity on
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12
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Body Postures
Gestures
Facial expressions
Role of Proxemics in Communication Process:
Q.No.4
Communication:
Types of Organizational Communication:
1. Formal Communication
a. Horizontal Communication
b. Vertical Communication
c. Diagonal Communication
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2. Informal Communication
Importance of Organizational Communication:
Q.No.5
Promotes motivation
Source of information
Helps in socializing
Controlling process
Introduction to Interpersonal Skills
Importance
of
Interpersonal
Organizational Success:
Verbal Communication
Non-Verbal Communication
Listening Skills
Negotiation
skills
in
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8
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Problem Solving
Decision Making
Assertiveness
a. Cross cultural barriers
Q.No.6
Meaning 2 marks
Types 4 Marks
Cognitive Constraints
Behavioural Constraints
Emotional Constraints
b. Johari Window
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Introduction 2 Marks
Q.No.7
Open arena
Hidden
Undiscovered/ Unknown
Blind Self
a. Essential aspects of report writing
Introduction 2marks
Aspects 4 marks
Introduction
Summary
Discussion
Conclusion
b. Psychological barriers to Communication
Introduction 2marks
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Types 4 marks
Poor reception
Pre-mature evaluation
Distrust
Lack of Attention
Fears
Q.No.8
Introduction to interview
Interview preparation techniques
Self Assessment
Re-assessing resume
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PREPARED BY
Mr. Sureshkumar C,
Asst Professor,
MBA Dept.,
SVCET.