November 14, 2014

SECURITIES AND EXCHANGE COMMISSION OF PAKISTAN

Guide to Resolve eServices Signing Issues

Following should be ensured:

The browser should be Internet Explorer-32 bit (preferably latest version) for eServices.
eServices website should be added in Compatibility view settings.
Protected mode should be disabled for IE 9 and above versions.
Latest Java-32 bit should be installed and all previous versions should be uninstalled.
Digital certificates should be installed on the right path and should be active (not expired or
invalid).
Add trusted sites.

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Part I: How to resolve Internet Explorer Issues

(Compatibility View Settings, Protected Mode, Trusted Sites)

1. Enable Compatibility View

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If you want to access the compatibility settings of Windows 8.1 then,

follow the instructions below:
First of all, open up Internet Explorer 11 of Windows 8.1 from desktop. Once
opened, open up the web page which you want to open in compatibility view.
Once opened, you would need to access the menu bar of IE which can be
accessed by pressing the Alt key on your keyboard.
Tip: Touch screen users can use the on-screen keyboard of Windows by searching it from Search Charm. It
contains the Alt key.

Once you have the menu bar opened, go to Tools menu and select
Compatibility View settings.

A pop-up window would open entitled as Compatibility View Settings.

Here you can enter the URL (address) of the web pages which you want to open
in compatibility view. The web page which was open would automatically be
added to the text box and pressing Add would add it to compatibility view list

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Note: To improve the compatibility of different websites, it is recommended that you keep the Use the Microsoft
compatibility lists option checked.

Once you have entered your desired web sites in the compatibility view
settings, press Close. The web pages will refresh and open in compatibility
settings whose URLs were added to the list.
Thats all! Enjoy viewing the web pages in compatibility view with better
loading.

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2. Disable Protected Mode

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Protected mode should be disabled, please follow below mentioned steps:

Go to Tools.
Click Internet Options.

Click Security tab in Internet options.

Uncheck Enable proteced mode option.

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November 14, 2014

SECURITIES AND EXCHANGE COMMISSION OF PAKISTAN

3. Trusted Sites
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Select Tools Internet Options.

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Click Security Trusted Sites Sites then Add

https://eservices.secp.gov.pk/eServices/

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SECURITIES AND EXCHANGE COMMISSION OF PAKISTAN

Part II: How to install latest Java Run Time

Environment and resolve Java issues
1) Install and verify latest JAVA
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Please make sure you are using 32-bit version of Internet Explorer. The
minimum support version for eServices is Internet Explorer version 7+
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Uninstall all previous Java runtime environment installed on your computers
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Visit http://www.java.com/en/download/manual.jsp and click link Window
Offline 32 bit, (As encircled in the below screen) and make sure you are using 32Bit internet explorer. (as encircled in the below)

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After installing the Java 32-bit runtime environment, Open you
Internet Explorer 32 Bit and click Tools > Manage Add-ons, ensure your Java
add-ons are enabled (as shown in the screen below)

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After successful installation of 32-bit JRE (Java runtime environment),
Visit the link https://www.java.com/en/download/installed.jsp for verification
of Installed Java Runtime environment
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If the installation is successful then system will display the Java
version number on the web page.

2) Enabling Java console for reporting the exact error

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Please follow the mentioned steps for enabling java console on windows.

How do I enable Java through the Control Panel?

This article applies to:

Platform(s): Windows 7, Vista, Windows XP, Windows 2000

Java version(s): 7.0

SYMPTOMS
Applets do not run because Java is not enabled.

CAUSE
The Java content in the browser is disabled in the Java Control Panel.
If Java is already installed but applets do not work, you may need to check and see if Java
is enabled.

SOLUTION
To see whether your browser is configured to use Java, check your settings in the Java
Control Panel.
Find the Java Control Panel

Windows XP

Click on the Start button and then click on the Control Panel option.

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Double click on the Java icon to open the Java Control Panel.

Windows 7, Vista

Click on the Start button and then click on the Control Panel option.
In the Control Panel Search enter Java Control Panel.
Click on the Java icon to open the Java Control Panel.

Windows
Use search to find the Control Panel

Press Windows logo key + W to open the Search charm to search settings
OR
Drag the Mouse pointer to the bottom-right corner of the screen, then click on the
Search icon.
In the search box enter Java Control Panel
Click on Java icon to open the Java Control Panel.

Mac OS X 10.7.3 and above

Click on Apple icon on upper left of screen.

Go to System Preferences
Click on the Java icon to access the Java Control Panel.

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Enable Java in the browser through the Java Control Panel

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o
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In the Java Control Panel, click the Security tab.

Select the option Enable Java content in the browser.
Click Apply and then OK to confirm the changes.
Restart the browser to enable the changes.

Once your Java console is enabled, restart your internet explorer and perform the signing activity. The applet
signing activity will generate a log in the console window which is required for troubleshoot the error reason.
From the Java console window please copy the exception message and send us through email. (In case the error
persists)

NOTE: Please take the snapshot/picture of each step you followed from the above, and send their snapshot in a
word document along with Java console exception log (In case the error persists).

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3) Guide to resolve issues related to applet loading in Internet

Explorer (32-bit) after installation of Java 1.8 Runtime
Environment (32-bit)
In case of issues raised in eServices after java (32 bit) upgrade to version 8 please
follow the given steps.
( Please make sure you are running eServices on internet Explorer 32 Bit
version and download the 32-bit java run time environment for digital
signatures pad)
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Open
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Click
o
Click
o
Add
button.
o
Click

o
o

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start menucontrol panelJava (32 bit) link.

Secuirty tab on Java control penal.
Edit Site Link button
https://eservices.secp.gov.pk/eServices/ site link by clicking add
continue button on the warning window.

Set securit level to High checkbox on securit tab.

Click Ok button to save and close Java control penal window.

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o
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box.
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Login to eServices and open the Submit to SECP link.

Check I accept the risk and want to run the application check

Click Run with latest version button on warning window.

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Click Run button on Security warning window.

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NOTE: Please take the snapshot/picture of each step you followed from the above, and send their snapshot in a
word document along with Java console exception log (In case the error persists).

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Part III: How to verify Digital Certificates

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Verify certificates through following steps:

In internet options, click Content tab.

Click Certificates tab.

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Verify Certificates have been installed in Personal.

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Double click certificate and screen shot of the information that is

displayed.

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If the following information is displayed, it means certificates are

expired.

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Valid certificates should display as:

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(Please note system date should be current date/calendar date)

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eServices Guide