Professional Documents
Culture Documents
McKinney, TX 75070
rosislugo@aol.com
(469) 288-9582
www.linkedin.com/in/RosisLugo
Dynamic problem solver and relentless collaborator across multi-functions to increase teams
comprehension and consensus on the right things to do, at the right time, with the right resources.
Expert at steering healthcare IT teams to identify the root causes impeding the consistent development
&/or deployment of complex, innovative solutions, as well as develop and implement multi-year, multigenerational roadmaps to meet strategic, longer-term plans.
Seasoned transformation leader (13+ yrs.) with an effective and consistent track record of leading and
managing enterprise-wide initiatives and programs. Budgets have ranged from $100K to $20MM.
PROFESSIONAL EXPERIENCE
2014 2015
Development and socialization of the 2014-2017 Roadmap to yield 3% in operational cost reductions
and 3% market share growth (year-over-year); implementation of the needed metric dashboards.
Partnered with the PMO to increase benefits, efficiencies and cost saving opportunities.
Baselining and analysis of interfaces between claims data, clinical data and IT to gauge effectiveness.
Training, coaching &/or mentoring of 100+ Yellow Belts, Green Belts, Black and Master Black Belts.
Development & implementation of the PI&T Community of Practice (CoP) to holistically support process
improvements.
2009 2014
Collaborated with key leaders to drive a culture of continuous improvement and operational excellence.
Customized continuous improvement (CI) programs to position organizations to yield expected results.
Business process analyses to identify and address gaps, risks, impacts and their organizational priority.
Developed, diagnosed &/or validated the proper controls to consistently support the CI/OpX gains
made including development & implementation of 24/7 dashboards that also gauged CI maturity.
Led the development & deployment of the standardized UHG IT Closed-Loop RCA Methodology
(trademarked), decreasing high-impact quality issues in ITs Production environment by 85%.
Streamlined OpXs education programs increasing the number of LSS practitioners by 76%.
PI/CI initiatives and programs yielded over $20MM in soft and hard savings.
ROSIS LUGO
www.linkedin.com/in/RosisLugo
PAGE 2
2006 2009
2004 2005
Led the development & implementation of the first Sales Tracking & Reporting web-based application.
Reduced $500K from yearly operating costs by bringing outsourced application support in-house.
Led & facilitated negotiations between SG & Medicare to implement the processes and system
requirements to accurately administer the yearly Compensation Plans, resulting in overhead reduction
of $250K/year.
Within 2 months, facilitated workout sessions between SG, Medicare, Middle Markets & National
Accounts to finalize a new integrated Medicare Advantage & Supplement product offering, resulting in
market share increases of 3%.
2002 2004
Customized Six Sigma materials for training, tutoring & coaching for financial services.
Prepared over 20 associates to pass the GB exam within 6 weeks, meeting critical certification goals.
Collaborated with Quality Leader & Master Black Belts to develop and implement a holistic dashboard
for over 40 organizations within 3 months.
Sponsored performance and process improvement events to accelerate the adoption of Six Sigma.
EDUCATION
M.S. Organizational Development; Minor: Project Leadership and Mgmt., Regis University, Denver, CO
B.S. Business, Minor: Financial Services, Charter Oak State College, New Britain, CT
PROFESSIONAL DEVELOPMENT
Project Management Professional (PMP), since 2002
Six Sigma Foundational (5S) Lean Certified (UnitedHealth Group), 2012
Six Sigma Black Belt Certified (UnitedHealth Group), 2013*
Fellow of the Life Management Institute (FLMI), 1998
*Expert proficiency in applying DMAIC, Kaizen, Change Acceleration Process, 5S, DMADV, PDCA, Quick Sigma, Rapid
Decision Making and Value Stream Mapping Workouts, and the SDLC, Agile, Waterfall & Iterative PM methodologies.