Professional Documents
Culture Documents
APPENDIX B
LIST OF BPO COMPANIES IN CFZ
CompanyName
ACCOUNTANT'S DESK INC.
ANALYTICAL SUPPORT SERVICES
FOR ENVIRONMENTAL
TECHNOLOGIES, INC.
AUSPHIL SOLUTIONS
CORPORATION
BEALE MANAGEMENT GROUP
(PHILS.) INC.
BEEPO, INC.
EMPLOYMEN
T
ProjectType
13 ICT Industry
8 ICT Industry
50 ICT Industry
25 ICT Industry
119 ICT Industry
38 ICT Industry
15 ICT Industry
7 ICT Industry
32 ICT Industry
35 ICT Industry
18 ICT Industry
25 ICT Industry
Classificatio
n
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
LEADHUSTLER INC.
70 ICT Industry
77 ICT Industry
57 ICT Industry
15 ICT Industry
109 ICT Industry
1,227 ICT Industry
66 ICT Industry
207 ICT Industry
63 ICT Industry
893 ICT Industry
5 ICT Industry
SK DESIGN SOLUTIONS
1 ICT Industry
3 ICT Industry
4,572 ICT Industry
11 ICT Industry
26 ICT Industry
96 ICT Industry
32 ICT Industry
60 ICT Industry
15 ICT Industry
15 ICT Industry
2 ICT Industry
23 ICT Industry
14,698
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
Call
Center/BPO
APPENDIX C
employees
in
the
Business
Process
Outsourcing
(BPO)
Companies.) .
Knowing your supreme interest in the value of research study as a tool for development, I
would humbly request for your cooperation and support to please allow your employees
to respond to the attached survey questionnaire.
The accomplishment of the questionnaires is vital for the completion and success of my
research.
Rest assured that all information gathered from your organization will only be for
academic research purposes and will be treated with strict confidentiality.
Thank you very much in anticipation on your favorable action and continued support.
Respectfully yours,
HAZEL TOLENADA- MABBORANG
(signed)
Researcher
0915-523-4896
bloggersdesk@gmail.com
Republic of the Philippines
ANGELES UNIVERSITY FOUNDATION
Professional Schools
Angeles City
Commitment of
employees
in
the
Business
Process
Outsourcing
(BPO)
Companies.) .
Knowing your supreme interest in the value of research study as a tool for development, I
would humbly request for your cooperation and support to please allow your employees
to respond to the attached survey questionnaire.
The accomplishment of the questionnaires is vital for the completion and success of my
research.
Rest assured that all information gathered from your organization will only be for
academic research purposes and will be treated with strict confidentiality.
Thank you very much in anticipation on your favorable action and continued support.
Respectfully yours,
HAZEL TOLENADA- MABBORANG
(signed)
Researcher
0915-523-4896
bloggersdesk@gmail.com
Commitment of
employees
in
the
Business
Process
Outsourcing
(BPO)
Companies.) .
Knowing your supreme interest in the value of research study as a tool for development, I
would humbly request for your cooperation and support to please allow your employees
to respond to the attached survey questionnaire.
The accomplishment of the questionnaires is vital for the completion and success of my
research.
Rest assured that all information gathered from your organization will only be for
academic research purposes and will be treated with strict confidentiality.
Thank you very much in anticipation on your favorable action and continued support.
Respectfully yours,
HAZEL TOLENADA- MABBORANG
(signed)
Researcher
0915-523-4896
bloggersdesk@gmail.com
employees
in
the
Business
Process
Outsourcing
(BPO)
Companies.) .
Knowing your supreme interest in the value of research study as a tool for development, I
would humbly request for your cooperation and support to please allow your employees
to respond to the attached survey questionnaire.
The accomplishment of the questionnaires is vital for the completion and success of my
research.
Rest assured that all information gathered from your organization will only be for
academic research purposes and will be treated with strict confidentiality.
Thank you very much in anticipation on your favorable action and continued support.
Respectfully yours,
HAZEL TOLENADA- MABBORANG
(signed)
Researcher
0915-523-4896
bloggersdesk@gmail.com
employees
in
the
Business
Process
Outsourcing
(BPO)
Companies.) .
Knowing your supreme interest in the value of research study as a tool for development, I
would humbly request for your cooperation and support to please allow your employees
to respond to the attached survey questionnaire.
The accomplishment of the questionnaires is vital for the completion and success of my
research.
Rest assured that all information gathered from your organization will only be for
academic research purposes and will be treated with strict confidentiality.
Thank you very much in anticipation on your favorable action and continued support.
Respectfully yours,
HAZEL TOLENADA- MABBORANG
(signed)
Researcher
0915-523-4896
bloggersdesk@gmail.com
employees
in
the
Business
Process
Outsourcing
(BPO)
Companies.) .
Knowing your supreme interest in the value of research study as a tool for development, I
would humbly request for your cooperation and support to please allow your employees
to respond to the attached survey questionnaire.
The accomplishment of the questionnaires is vital for the completion and success of my
research.
Rest assured that all information gathered from your organization will only be for
academic research purposes and will be treated with strict confidentiality.
Thank you very much in anticipation on your favorable action and continued support.
Respectfully yours,
HAZEL TOLENADA- MABBORANG
(signed)
Researcher
0915-523-4896
bloggersdesk@gmail.com
APPENDIX D
QUALITY OF WORK LIFE AND ORGANIZATIONAL COMMITMENT QUESTIONNAIRE
Dear Respondents,
Greetings! This is to appeal for your assistance on a research study being undertaken.
I am currently working with my Phd PM dissertation. I humbly request for your participation in answering the
attached survey questionnaire/checklist, the information gathered are relevant to know the level of Business
Process Outsourcing (BPO) employees quality of work life and organizational commitment.
It will only take a few minutes to answer. There are no wrong answers as this reflects your personal
assessment and view in general on quality of work life and organizational commitment.
Rest assured that information you will provide will only be used for academic purposes. Your responses will
be treated with strict confidentiality as the results shall not be reported individually but for the total group of
respondents.
Thank you very much for your help and cooperation in this research effort, Godbless!
Respectfully yours,
HAZEL TOLENADA-MABBORANG
Researcher
______________________________________________________________________________________
Based on the scale below, please put a tick/check mark (/) on each of the items which corresponds
to your answer. Please do not leave items unanswered/blank.
I. Profile of the respondents
Gender:
[ ] Male
[ ] Female
Age:__________
Civil Status: [ ] Single
[ ] Married
[ ] Widowed
[ ] Divorced
[ ] Part-time
[ ] Regular/Permanent
[
[
[
[
] Supervisor/Team Leader
] Trainer
] Technical Support Representative
] Others, please specify: _______________
[ ] Masters Degree
[ ] Doctorate Degree
[ ] Once
[ ] Twice
[ ] more than two times
Part 2. Quality of Work Life Questionnaire: Kindly put a check mark () for each item that
corresponds to your perception on quality of work life in your workplace.
Strongly
Agree
(6)
Agree
(5)
Agree to a
certain
extent
(4)
Disagree
to a
certain
extent
(3)
Disagree
(2)
Strongly
Disagree
(1)
job.
COMPENSATION AND BENEFITS
10. I am fairly rewarded compared to similar jobs in my
organization.
11. I am fairly rewarded compared to similar jobs outside my
organization.
12. My organization cares about employee welfare.
Part 3.Organizational Commitment Questionnaire: Kindly put a check mark () for each item that
corresponds to your perception on organizational commitment in your workplace.
Strongly
Agree
(6)
Agree
(5)
Agree to
a certain
extent
(4)
Disagre
e to a
certain
extent
(3)
Disagre
e
(2)
Strongly
Disagree
(1)
Disagree
(6)
Strongly
Disagree
(7)
AFFECTIVE COMMITMENT
9.
10.
11.
12.
13.
14.
15.
16.
17. I think that people these days stay with the company they
are with as long as they want.
18. I do believe that a person must always be loyal to his or her
organization.
Agree
(5)
Agree to
a certain
extent
(4)
Disagree
to a
certain
extent
(5)
APPENDIX E
INTERVIEW GUIDE
1. How many years have your company been operating in CFZ?
2. What is the nature of business of your organization? What are the services you offer?
3. What are the common job positions in your organization? What are the duties and
responsibilities of each position?
4. What are the types of employment status you have for your employees and how are they
classified?
5. What is the basis of the company in hiring additional employees?
6. What is your basis for regularization and promotion of employees?