HUMAN RESOURCE MANAGEMENT

Submitted to: Mr.Balach Jamali

Course: HRM

Group Members
Name

Reg #

Khurrum Anwer
Asad Khan
Mujeeb Azam
Syed Dawar Ameer Zaidi
Muhammad Talib Shah
Adail Javed
Usama

(20206)
(20066)
(20524)
(20172)
(16510 )
(10711)
(17284)

Dated: 29-07-2015
ACKNOWLEDGMENT
1

Alhamdulillah, first of all we would like to thank ALLAH as finally

w e w e r e a b l e t o finish our assignment that have been given by biostatistics
lecturer to us. This task had been done with all afford by group members even though a little
bit problem were happened among us while doing this assignment. Luckily, all the
problems can besotted down and we were able to adapt properly and wisely. Besides that,
big thank we address to our Teacher Mr.BalachJamali because without his guide our
project cannot be done properly like this. He always give us supports and guide to us how to
do our assignment in purpose to produce a good outcome from research that been
studied..
Finally, thank to our beloved friend that always stick together and also work hard
to produce a good assignment with all afford and responsibility. Hope that all the efforts will
give a lot of benefits to us and also to our group project. Million thank also we wish
to all our classmate because they also help us in doing our group. They always give
us ideas and comments on our project so that we can improve our project in many ways.

INDEX

The out of control interview

Question and Answer4&5
Summary05
Management dilemma06
Management response06
Reinventing the wheel at Apex Door Company
Question and Answer 07
Summary 07
Management dilemma 08
Management response 08

The out of control interview

Q1) How would you explain the nature of the panel interview Maria had to endure? Specifically,
do you think it reflected a well-thought-out interviewing strategy on the part of the firm or
carelessness on the part of the firms management? If it were carelessness, what would you do to
improve the interview process at Apex Environment?
Answer) I have read the case information and come to the point that the nature of the panel
interview that Maria endure was a stress interview because they ask irrelevant question to Maria
like why would you take a job on a waitress in a college if you are such an intelligent person?
and Are you planning on setting down and starting a family any time soon? This type of
question makes her uncomfortable although this question and nature of interview would be valid
if the job is for disturbance handler so they can consider that how the candidate can handle
difficult situations and react under pressure but here Maria is a bright, popular and well informed
mechanical engineer who graduated with an engineering degree from State University so these
type of interview is irrelevant for her. But here we can see carelessness because the HR managers
didnt analysis the type of job so the improvement that the interview process at Apex
Environment is needed is that they need to first analyze the nature of the job and should need to
make improvement in HR managers and also they need to make a list of valid question and
answer that need to ask to candidate.
Q2) Would you take the job offer if you were Maria? If you are not sure, what additional
information would help you make your decision?
Answer) If I would be Maria I would take the job because I just completed my graduation and I
am fresh candidate with no experience so I would prefer to take the job so that I can polish my
skills and get the experience by making the organization productive and also making the good
HR department so that I can maximize the performance of the organization and can get the good
experience through this all procedure and there is no other job in my hand as well so it is good to
get experience through this job rather than doing nothing.

Q3) The job of applications engineer for which Maria was applying requires (a) excellent
technical skills with respect to mechanical engineering, (b) a commitment to working in the area
of pollution control, (c) the ability to deal well and confidently with customer who have
engineering problems, (d) a willingness to travel worldwide, and (e) a very intelligent and wellbalanced personality. List 10 question you would ask when interviewing applicants for the job.
Answer) Question that I asked to this candidate would be
1)
2)
3)
4)

Why you choose this job?

Where do you see yourself after five years?
Do you have any previous experience in which you deal with someone?
Tell me about the most challenging engineering project that you have been involved
with or what was your final project?
5) Think of a specific engineering project when you answer the question. What could
you have done to be more successful in achieving your goad?
6) Describe a time when you confronted a problem that really tested your engineering
know-how?
7) What do you enjoy most/least about engineering?
8) What is your overall career objective?
9) Tell me about your greatest success in engineering?
10) To what extent has your engineering background required you to be skilled in the
analysis of technical reports or information?

SUMMARY

Maria Fernandez is a bright student of mechanical engineer who graduated with an engineering
degree from State University in June 2009. After his graduation she gives so many interviews
and her interest was in cleaning up the environment and firmly she have the technical skills as
well. She gave the interview in Apex the interview was a panel interview in which five people
took her interview including president and vice president of the company. Interview was a
disaster because they ask irrelevant questions to the candidate. After the interview she met with
two gentlemen individually including the president where they talk about her technical skills.
After some couple of days she got a job offer from the firm. Maria like the job because of firms
location and the job itself but she was confused about the interview that did they took this type of
interview to check its stress level or for something else.

MANAGEMENT RESPONSE
To overcome the problem company needs to be strict with HR managers because they are
inexperienced or they are not serious about their job.
Associated Actions:

Should analyze the HR managers and hire new HR managers.

Make a proper structured interview so that it would be helpful to get the information.
Should need to apply three ways so they can make the interview useful like
1) Structure the interview
2) Be careful what sorts of traits you try to assess
3) Beware of committing interviewing errors

MANAGEMENT DILEMMA
HR managers are inexperienced or they are not serious about their job.
Associated Action:

Lack of training
Panel interview is for multiple candidate but they use for individual.
Not clarifying what the job requires
.

Reinventing the wheel at Apex Door Company

Q1: What do you think of Apexs training process? could it help to explain why employees do
things their way?if so,how?.
Answer: There are some major issues with the training process:
1) The first step of training process (need analysis) is missing as the job description is
outdated. So the trainee is not known with the current requirement of his job.
2) Flows in instructional design step as the job has no training manual.
3) On the job training has two issues either the leaving employee give training to new
employee within 1 to 2 weeks (overlap period) or those employees give training that did
it occasionally in the past.
4) Results or outcome of the training program is not checked, the training was successful or
not.
Q2: What role should job descriptions play in training at Apex?
Answer: Job description tells us about the set of duties and responsibility required for the
particular job. By using job description the trainer can give training to trainees more effectively.
Q3: Explain in detail what you would do to improve the training process at apex. Make sure to
provide specific suggestions, please.
Answer: By doing flowing steps we can improve the training program:
1) Have proper job description of all the positions.
2) Training procedure should be provided for all positions as the company is using same
method of training for all the position.
3) OJT should be conduct in professional manner.
4) Supervisor should be asked about the failure or success of training.

SUMMARY:
Jim Delaney, the president of the apex door company, his employees prefer doing the tasks in
their own ways. The company also had problems with the training process because the workers
always failed to meet the job specifications as the job description is outdated. There are some
major issues with the training of the organization. This includes training process and employees
doing their work in their own way.Apart from these employers have a low downward
communication.

MANAGEMENT DILEMMA:
Due to outdated training process by the employers the quality of work decline at employers end.
1)
2)
3)
4)
5)

Job description is outdated.

No training manual.
Employee doing work at their own as the roles are not clear.
No way to test the outcomes of the training process
Issues with OJT as the training is either given in short time or given by people who
usually dont have much experience in these training.
6) Companies have same training for all positions.

MANAGEMENT RESPONSE:
To overcome the problem management will update their complete training process.
1) Have professional OJT trainer with the training manual.
2) Job description for each position of the organization should be there in written format.
3) Jim Delaney should take active part in management and have proper communication
downward in the organization.