NGO

Training Manager
Reviewer
Date
Aims:
The Training department exists to support and reinforce the NGO's strategy and helps the NGO employees and
community in the acquisition of knowledge, skills and behaviours needed to perform their jobs or improve their lives.
The Training Standard Review process exists to ensure a consistent application of the Training standards and to capitalize
on the areas of strength and identify areas of improvement related to the NGO's Training department.
Methodology:
The Training Standards Review is an auditing tool that was put in place to ensure the compliance with the Training
standards in NGOs that conduct training.
It is an independent, objective and consulting activity designed to add value and improve the NGOs Training operations.
It helps the NGO accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the
effectiveness of control and governance processes.
Conducted by an external reviewer, the review capitalizes on the areas of strength and allocates areas of improvement
related to the NGOs Training department.
The overall responsibility for the achievement of the standards is held by the Training Manager.
Following the reviews, the Reviewer and the Training Manager will discuss the outcome with the NGO Management and
agree on a future plan of action.
The format can be used as a tool to set-up the Training department in a new NGO or for handover between Training
Managers.

Training Standards Review TSR

Pre-Review:
Review the criteria and complete an assessment for the training department. Add any appropriate comments, record the
past achievements.
Collect all the supporting evidence to back up your rating. The more evidence you collect, the easier the review will be.
As the review will involve other departments, it is preferable to inform all departments about the review dates.
Reviewers Profile:
Ethical - fair, truthful, sincere and discreet
Open-minded - willing to consider alternative ideas or point of views
Diplomatic tactful in dealing with people
Observant actively aware of physical surroundings and activities
Perceptive instinctively aware and able to understand situations
Decisive reaches timely conclusions based on logical reasoning and analysis
Positive remembers that the review purpose is to help boost a situation to new heights
Reviewer Pitfalls:
Being too lenient on the reviewee
Being too hard on the reviewee
Not listening
Arguing with the reviewee
Exceeding the scope of the review
Poor time management
Reporting too many negative details
Reviewee Pitfalls:
Not being prepared with the related evidence
Providing misleading answers
Providing too much details

Training Standards Review TSR