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93 - 2003 PROFESSIONAL WOMEN’S ASSOCIATION
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Unsung Heroines
A principal goal of the Professional Women’s Association
is to develop awareness throughout the campus community
of the contributions of women to the mission of UCSB. With
this goal in mind, for the sixth year, the PWA asked for
nominations of women who might not make headlines but
consistently make our campus a better place. We received
nominations from a broad cross-section of campus,
highlighting women working in many different capacities.
Some toil quietly behind the scenes, and others are widely
known. All share a firm commitment to the mission of the
University of California. Many volunteer outside their
WENDY BARKER
COLLEGE OF LETTERS & SCIENCE
Wendy Barker’s face is one of the first faces
students see when they come to the advising office at
the College of Letters and Science. Being calm, cool,
and collected makes Wendy an ideal person to help
students understand the maze of campus resources,
grasp the variety of graduation requirements, or face
unforeseen crisis situations. She willingly shares her
sixteen years of experience as an advising associate
with new staff members and as the co-supervisor of
the student peer advisors. As a multi-tasker, Wendy
is often dealing with several issues at once and always
does so with a sense of humor. In a single quarter,
she accepts hundreds of written requests from students
and answers a wide variety of phone and in person
questions about detailed academic requirements.
Wendy is known for her good listening skills and for
being a non-judgmental resource person. She is fair,
understanding, modest, and good-natured.
After graduating from UCSB in 1966 with a BA
in History, Wendy moved to Ann Arbor where she
worked in the University of Michigan library. She
moved back to Santa Barbara the following year and
started working in the College of Letters and Science
as a front desk advisor. In those days students were
assisted at a walk-up window. She worked until 1969
when her son was born. Her daughter’s birth followed
“She is fair, understanding, modest, and
two and a half years later. When the children were
young, she came back to the college periodically to
help out. In 1985, she returned as a full time advising
associate.
Volume 10 Number 3 Summer 2003
A SPECIAL EDITION
departments; all pour their energies into their jobs and are
enthusiastic advocates for their constituents.
It gives us great pleasure to celebrate these unsung
heroines on our campus. Each woman was recognized at
our seventh annual conference on April 30, “Celebrating a
Decade of Accomplishments by UCSB Women.” We would
like to extend their recognition to the entire campus by
profiling each of them in this special edition of the PWA
newsletter. We hope you enjoy reading these brief profiles of
your colleagues and appreciate the contributions they make
to the campus and community.
One of the highlights of her job is her interaction
with students. She relates that every student who
walks through the door is different, each with distinct
issues and concerns. Wendy enjoys talking with the
students and assisting them in attaining their goals.
Because of their enthusiastic approach to work and
life, she finds supervising and training the thirteen
peer advisors in the College rewarding. She finds the
relationships she builds with the peers enriching. She
handles this demanding job, which requires extensive
knowledge of the complex and detailed requirements
for undergraduates, constant telephone conversations,
and mountains of paperwork, with a quiet calm and a
sense of humor. Being part of an office that really
works as a team, where people care about each other
and are friends, she especially enjoys.
Wendy recently bought a home, which she is in
the process of painting and decorating. She is an avid
reader and also enjoys gardening. For the past thirty
years, she has planned the annual Mother’s Day
camping trip with friends from high school. Her
passions are her children, family, and many friends
(and dark chocolate!). Although the office staff would
add that her passions also include crossword puzzles.
She has served on the PWA Community Service
Committee.
Her nominators say that she is “fair,
good-natured.” understanding, modest and good-natured. We want
to see her recognized and applauded.” We certainly
applaud Wendy, a true unsung heroine.
1
 PAM CABALLERO
FINANCIAL AID
Pam Caballero has 34 years of experience at
UCSB. Her first ten years were spent in the Registrar’s
Office. For the last 24 years she has worked in the
Office of Financial Aid. Her day starts quite early
every morning, she comes in at 6 AM to do operations
and scheduling. Pam’s service to this department
demonstrates her dedication to this office and the needs
of the students. She ultimately touches the lives of every
financial aid student through the operations process that
she oversees. “I don’t know if she is aware of how
valuable she truly is.” She is quick to research issues
and assist the staff to ensure quality service to students.
Her job allows her to bring new and different
perspectives to the financial aid processes. What she
enjoys most about her job is the people with whom she
works. With the rapid changes in technology, Pam says
she never has a chance to get bored.
Pam is officially known as the Data Production
Coordinator. That suggests that she is responsible for
running daily data processing jobs. But to everyone
in the office, she is the “wizard in the corner”
surrounded by several computers and keeping
everything operational. In fact, it usually takes at least
two people to do what Pam does when she is gone on
vacation. Her supervisor remarked that, “My staff
cringe when they learn Pam will be taking a few
vacation days!”
Pam’s influence extends beyond the office. She is
the face behind every financial aid disbursement. The
Office of Financial Aid has an extremely diverse and
comprehensive electronic operational system. It is
responsible for electronically disbursing about $120
million per year to over 12,000 students’ BARC
accounts. For most of the programs they administer,
JOYCE CARASA
COLLEGE OF LETTERS & SCIENCE
Joyce Carasa is the Coordinator of Academic
Advising in the College of Letters
& Science. She is a very quiet, reserved, and caring
lady. For more than 30 years she has been a gentle
but persistent voice, serving as mentor and backbone
to the Letters & Science advising staff and Deans.
She provides guidance and answers to questions and
concerns relating to student academic affairs. She
trains new advisors and advising assistants, giving
clear, concise training about the details of academic
requirements for undergraduate students. She has
been an anchor for all of the advisors, providing
knowledge and expertise in those gray areas that arise
when students have different educational
backgrounds or goals. Sometimes, she will take a
stance on an issue, which has not been considered by
others, that leads the way to a well-rounded solution.
She is kind and fair, often reaching out to troubled
students, helping them to get back on track to reach
their academic goals. Joyce is well-loved and respected
by her fellow workers. She should be recognized and
applauded for her dedication to the people of UCSB.
Joyce started her long odyssey at UCSB in 1962.
She was an undergraduate in Analytic Biology before
graduating with a BA in Spanish. She also completed
her MA in Spanish Literature. She was a TA and half-
time Associate in Spanish and Portuguese and, in
1971, became an academic advisor in Biology.
2
“There are a lot of people on this campus,
both in Student Affairs and in Business
Services, that have less complicated work
days because Pam does what she does so
well.”
“She should be recognized and applauded
for her dedication to the people of UCSB.”
there are major reporting and reconciliation
requirements for both the state and federal
governments. Pam’s daily operations schedule
includes all these functions and more.
Beyond the operational work, Pam shines when
faced with a challenge. She does not wait for someone
else to try to solve problems. Over the years, she has
acquired query and programming skills that allow her
to troubleshoot problems and identify their solutions
efficiently and effectively. She always provides great
advice and knowledge about the inner-workings of
database. She has been on campus since she was 18
years old, and has had many years experience with
the mainframe. This experience pays off because, as
one coworker puts it, “There are a lot of people on
this campus, both in Student Affairs and in Business
Services, that have less complicated work days
because Pam does what she does so well.”
When Pam is not at work she enjoys being with
friends and family. Pam is a private person who loves
the beach and the sun, especially in Morro Bay. She
enjoys working out and taking long walks with her
sister. She also enjoys quiet moments to create beautiful
things in her garden or reading a good book. Her passions
include being outdoors, smelling the flowers, and feeling
the sun against her skin.
Pam is a great asset to the Office of Financial Aid
and they are grateful to have her as a part of their
team. We at the Professional Women’s Association
are also grateful that Pam is part of the team, and part
of the UCSB community. Thank you Pam for all your
many early mornings and every other great
contribution you make. We honor you as an Unsung
Heroine.
Finally, she came to her place as an Academic Advisor
in the College of Letters and Science, where she has
been for the past 27 years. During those years, she
also served eight years as a temporary advisor in
Computer Science.
When asked what she loves most about her job,
Joyce answered that she loves talking to students to
help them understand their options, consulting with
faculty as they consider requirements, and
implementing those requirements. She also takes
pride in helping students who are having academic
difficulty.
Joyce’s interests outside of work are spending time
with her husband, Alex, and her cats; knitting;
listening to music; watching movies; and cooking,
including making the best lemon bars in the world.
She and Alex have also had amazing trips around the
world. Some of her most fascinating journeys were
to rural Guatemala, Indonesia, and the former Soviet
Union.
Joyce loves coming to work, working with
wonderful colleagues, and having small victories
almost every day. Her nominators make it clear that
Joyce is well-loved and respected by her co-workers
and want her to be recognized and applauded for her
dedication to the people of UCSB. We at the PWA
applaud you as well, Joyce. Congratulations!
 LYNNE CAVAZOS
GEVIRTZ GRADUATE SCHOOL OF Additionally, Lynne works as the Director of the
EDUCATION Santa Barbara County Beginning Teacher Support and
Assessment program (BTSA), and she greatly enjoys
Lynne Cavazos brought her passion for science this level of work, where she works with diverse school
education to UCSB in 1992 and has found districts, administrators and teachers, and their different
innumerable ways to contribute to this field at the perspectives. At the state level, Lynne has led formal peer
campus, community, county and state levels. She is a reviews in the required BTSA programs and has served on
special woman who makes contributions in a variety the Cluster 2 Advisory Planning Committee.
of settings year after year. Lynne works in several
different positions, and is involved in a number of Lynne also meets with potential teachers for science,
projects, all of which relate to secondary science to discuss their pre-professional experience, and to
education and supporting teachers and administrators support them in subject matter test preparation. She has
in their jobs. been involved in the development of test-preparation
materials with the Ventura County of Education for the
One of her appointments at UCSB is in the Gevirtz past several years. She, along with a team of four others,
Graduate School of Education as a science education is currently helping to get materials for an on-line course
instructor in the Teacher Education Program. She is being supported by the University of San Francisco.
also working on a project to implement a new teacher
performance assessment program. In addition, she is Lynne also coordinates the Tech Trek project for
Professional Development Coordinator for the new Santa Barbara American Association of University
Center for Equity in Mathematics and Science. The Women. Each year the AAUW branch sponsors a 7th
center is currently working with three teams of grade girl to attend a science/math camp at one of
teachers for the next three years, to help them do five California universities.
research in their classrooms around issues of equity “…one of the most inspirational, energetic, She is seen by coworkers as a wonder-woman and
and access in math and science. professional and enthusiastic educators I have a delight to know in all of her many roles. She has
In conjunction with her work in the Teacher Education ever met…she is a wonder-woman to me.” been described as “one of the most inspirational,
Program, Lynne organized the WEST Group (Women energetic, professional and enthusiastic educators I
Educators for Science and Technology) in 1995. This have ever met.”
Another UCSB appointment is with the Science
professional development group includes women science Outside of her work in science education, Lynne
Education Outreach Team for the Materials Research
teachers who completed the teacher education program at enjoys golf, walking and running. She is a former
Laboratory. Lynne is currently the coordinator for an
UCSB with Lynne as their methods instructor. They meet marathon runner, and enjoys sailing her Sunfish when
NSF funded project called Beyond the Classroom,
monthly at a member’s home for dinner and talk about their she visits Michigan. In quieter moments, she loves to read.
which supports science teachers in Santa Barbara with
work in science education, curriculum planning, professional
developing student projects that focus on blending three Congratulations as an Unsung Heroine, and thank
development, and any challenges they are encountering
sets of standards; technology, language arts and science. you for your many contributions!
personally and professionally.

MELISSA DASE
DEVELOPMENT assignments. She performs the usual duties of an
administrative assistant, but with her own unique spin.
Melissa Dase joined UCSB last fall as an
In her words, she “coordinates the chaotic, schedules
administrative assistant in the Development Office.
the unscheduleable, reaches the unreachable, finds the
Her nominator said that “She impressed me even in
lost, unrumples the rumpled, prompts the tardy,
her interview as someone who took pride in her work
organizes the overwhelmed, and tells her boss when she
and great pleasure in making others look good.” This
has spinach in her teeth!”
is something of a lost art in an era that too often
celebrates stars and leaders over supporters who work The size of a job is irrelevant to Melissa, as she
behind the scenes. believes the investment she makes in doing her job
well and the commitment she has to excellence is what
Melissa’s great talent is anticipating the needs of
counts. She takes her work very seriously, loves the
those for whom she works and stepping up to meet
challenge of working in a fast-paced office, and,
their needs before being asked. Moreover, Melissa
whenever possible, exceeds expectations. Melissa
constantly maintains the highest standard of personal
believes strongly in being a team player, and considers
and professional integrity. She sees both as a source
it a highlight to contribute to the success of her boss
of pride, honor, and self-esteem. She demonstrates
and her team. In fact, that is what career satisfaction
every day the investment she makes in doing her work
is all about for her.
well and her commitment to excellence.
Of course, someone with this much enthusiasm and
There are endless examples of the magic she works
exuberance does not go home at the end of the day
on a daily basis.She almost single-handedly coordinates
and just sit around. She does stand-up comedy at
the scheduling and other arrangements for ongoing
nonprofit benefits and fundraisers, is a bellydancer,
recruitment efforts and has created new systems and
and occasionally is a guest performer with The
documents for tracking that process. She calls herself a
Disposable Boy Toys, a local drag-king troupe. She
‘secretaryasaurus’ because she has been doing this type
finds great satisfaction in sharing her talents outside “…she brings a refreshing breath of air to
of work for as long as she can remember. She has a the workplace and serves as a welcome
of work with her husband, cats, and broad assortment
finely tuned sense of humor and quick wit that works its
magic on her co-workers, bringing stress relief along
of friends. She has a passion for writing, and has the inspiration to others.”
long-held dream of writing the Great American Novel.
with laughter. She believes in promoting a fusion of look forward to seeing her accomplish her dreams.
However, since that has not materialized, she is
productivity, success, and hilarity.
“willing to settle for writing the “Great Canadian Congratulations to Melissa on her nomination as
Melissa is creative, resourceful, patient, diplomatic, Informational Pamphlet” until the novel appears.” an Unsung Heroine, and thank you for your great
and professional in accomplishing her many, varied With her sense of humor and writing talent, we can commitment to serving others.
3
 KATHY DAVIS
BUDGET & PLANNING
At the age of 16, Kathy Davis thought of pursuing
a law career. Her parents supported her endeavors but
her mother encouraged her to take secretarial courses,
just in case. Kathy found that she loved working in an
office environment and has been ever since. A career
highlight was when she co-owned and operated
Poundstar Telecom, a telephone systems sales and
service company. Kathy has worked for UCSB for six
years now, one and a half years in the College of
Letters and Science and four and a half years in the
Office of Budget and Planning.
Kathy is presently an administrative assistant in the
Office of Budget and Planning. She staffs the
Academic Program Review, UCSB’s program for
evaluating academic departments. Every eight years,
six to seven departments are reviewed, and Kathy is a
key person behind the two-day review process. Her
job is extremely wide-ranging, requiring her to juggle
multiple tasks and deadlines with regularly changing
priorities. Although she works almost entirely “behind
the scenes,” she plays a large part in making each
review a success. Whether she is making travel
arrangements for distinguished campus visitors,
typing detailed schedules involving senior
administrators, preparing flawless correspondence for
the Executive Vice Chancellor, balancing the budget,
or tracking student surveys, she excels. Kathy sets the
highest standards for herself in everything that she
does. Her attention to detail, and her efforts to
anticipate and deal with problems before they arise,
make it possible for reviews—which can involve as many
as 75 people in more than two dozen meetings over the
course of a couple of days—to occur seamlessly. She is
regularly on the lookout for ways to increase her efficiency
and effectiveness, and she tackles new challenges with
energy.
Kathy enjoys the challenge of pulling everything
together. The most rewarding aspect to her position
is when the review is finished and all the accolades
come in about the process. In talking about her work,
Kathy beams, “I love it. I love my job. It’s still a joy
to come to work everyday.” Her nominator wrote,
“What I most value about Kathy is her sense of
partnership and cooperation. No task is “not on her
job description.” We are a team. She helps me do my
job better and her work smoothes the way for others.”
Her nominator said that “Kathy is unfailingly
friendly and patient. Those who know her, also know
that she is deeply concerned for others’ well-being.
She reaches out to people in need and she gives
generously of her own time to improve our world.”
She is also a caring colleague in the office, checking
on people who are ill, organizing office card-signings
to mark special events, and cooking for everyone. She
often remembers staff members’ birthdays with home
baked goodies. When not at UCSB, Kathy stays
actively involved with her church, loves camping with
her husband, and has a passion for cooking.
“Kathy sets the highest standards for
We at the PWA are glad to have a person like Kathy
reaching out to our community and congratulate her
herself in everything that she does.”
as an Unsung Heroine.

JOYCE EDGAR
COUNSELING & CAREER SERVICES
Joyce is one of three staff members who form
an invaluable team of receptionists at Counseling and
Career Services. She and the other two women were
nominated as a team for their tremendous service to
staff and students. Joyce has been employed at C&CS
since November 1985 and prior to that she worked
in Central stores for a year. Her initial connection with
UCSB is quite interesting. She grew up in Salinas and
was living there with her now ex-husband who was a
police officer and who had worked with UCSB’s Chief
of Police, John MacPherson. After John came to UCSB,
he encouraged their family to move here because he
felt it was such a great area and opportunity.
Joyce is backup for the reception desk and has
to shift from her self-directed tasks to dealing with
the frequently chaotic and confusing lobby area
where distressed students come in to see counselors.
With sensitivity and tact, she assists students who
are sometimes close to tears, demanding, critical, or
unpleasant. Her nominator had this to say, “Natascha,
Rose, and Joyce find the fortitude to remain sensitive
to another’s distress when in very pressured situations
(two phones ringing, eleven students standing in line,
three counselors waiting to ask a question, etc.).”
“Joyce credits her zest for life for giving
Joyce credits her zest for life for giving her a
special energy in interacting with people. She is also
her a special energy in interacting with
a self-starter and tries to do her best whatever the
task. She loves working in such a supportive and
positive environment, and says that all the staff look
out for one another. Her job brings her into contact
with all the counselors at C&CS as well as the
students who come in to see them and she enjoys this
diversity. She especially likes to talk to international
students, asking them questions and learning about
their experiences and culture.
Many students comment upon the comfort they
feel when greeted with empathy and concern by Joyce
and her other team members in this busy office.
According to her nominator, these women “create the
spirit that we want to provide for students coming
here…warm and friendly.” Whether it is offering
comfort or remembering a student’s name, Joyce
provides a warm welcome. Students often write letters
or comment upon the wonderful reception they
experience, and this frequently results in invitations to
special events in the student’s life. These receptionists
have formed a strong bond and support one another
through the ups and downs of their workday.
Joyce’s outside interests include music, oil
painting (she would love to have more time to pursue
this), and the ocean. She laughingly says she was a
fish in another life because she loves the ocean so
much, and she surrounds herself with items that speak
of the ocean and water – fish, water scenes, shells,
etc. She is one of the several mother/daughter duos
on campus. Her daughter, Deedrea, is a manager in
Chemistry. Joyce shows herself to be a proud mother
by claiming, “The highlight of my time at UCSB was
people.” to see my daughter, Deedrea, speak at the Chancellor’s
Inauguration for Staff.”
PWA is happy to honor Joyce as an Unsung
Heroine for her eighteen years of dedicated service
to the campus.

4
 YVONNE FREEMAN
COLLEGE OF ENGINEERING
There is no one who better typifies an unsung
heroine than Yvonne Freeman. She is the Academic
Liaison for the MESA Engineering Program in the
College of Engineering. Her personality, energy,
commitment, and kindness make her an original and
exceptional woman. It is very hard to distinguish
between Yvonne’s work and personal life. Yvonne has
been volunteering in developing programs for low-
income communities and the homeless for the past
20 years. She goes far beyond the call of duty by
helping people in every way humanly possible.
With a Bachelor of Science degree in Agronomy
from Cal Poly Pomona, she passionately believes that
“No one should go hungry.” She has helped in many
programs to advance this goal, such as helping to
develop children’s gardens at schools and encouraging
programs like “Food from the Hood” at Crenshaw
High School in Los Angeles. Her education and
knowledge of food systems enabled her to work at a
grass-roots level in establishing and developing
community gardens in the inner-cities and housing
projects of Los Angeles County. Yvonne worked
closely at establishing educational programs and
activities to sustain the community gardens as well.
In Los Angeles, she worked in the Office of the
President for the UC Regents. She believes in
programs that help develop a level playing field and
create equal opportunities for children, especially
disadvantaged children. She thinks “all children
TERRI GUENTHER
COLLEGE OF LETTERS & SCIENCE
Terri Guenther came to the College of Letters and
Science as an undergraduate in Sociology, graduating
in June, 1994. She was originally employed as a
student assistant in the College’s Special Programs
area in 1993. After graduating, she became the
Assistant to the Honors Coordinator, where she stayed
until November 1997. She then headed off to Seattle
for two years until sunny Southern California
beckoned her back. She came back to UCSB, working
in the Office of Admissions until the College of
Letters and Science was able to entice her back to
her old job in the Honors Program.
Terri found, however, that her old job was in the process
of changing quite a bit. She designed the first web site for
the College in the Honors area and has since constantly
updated it, adding online forms, useful links and
enhancements, providing the College Honors Program with
a much-needed, and well-utilized, information center that
reflects the academic image of UCSB. The College Honors
Program has grown by leaps and bounds and she has
certainly been a big part of that effort.
Terri’s job is multi-faceted. She is the person
responsible for administrative support of the College
of Letters and Science Honors Program. This includes
tracking every aspect of the College Honors Program
records, funds awarded faculty, honors courses and
community service hours completed by students, and
quarterly honors contracts. Additionally, Terri is
responsible for the high volume of correspondence
that goes out to current and prospective honors
students. Last year, Terri was responsible for all the
programming for a brand new honors overnight stay
program, including the application instructions and
“Her personality, energy, commitment,
and kindness make her an original and
exceptional woman.”
should be able to take advantage of all educational
programs and there should be a bridge between the
gap of information and resources.” Yvonne has worked
waiting list. Not surprisingly, everything worked
perfectly. The pride Terri takes in her work results in
systems that make all of our jobs easier.
Terri seizes every opportunity to advance her skills,
which results in the steady improvement of the overall
administration of the honors program. Nothing in
Terri’s realm is static. She is knowledgeable about
changes in technology and constantly uses her skills
to improve the way we do our work. Because of Terri’s
technological know-how, honors program staff are
able to respond efficiently and accurately to questions
from students about their status, to create reports
determining continued eligibility, and to track course
statistics and faculty participation. Everyone who has
worked with Terri knows her to be an “information
magician.” Bill Villa wrote of Terri that, “She is self-
directed, efficient, and goes well beyond the demands
of each task she takes on. Terri’s administrative impact
on the Office of Admissions was significant. She was
effective and innovative, using computer technology
to advance us to new levels of conducting our
administrative affairs.”
Terri is well-liked and universally respected for her
upbeat disposition and her even-tempered, helpful
attitude. She is modest about her technical knowledge,
respectful of her colleagues, and generous in using her
skills to help others. She is warm, considerate, highly
professional, and a valuable representative of the College
Honors Program and of UC Santa Barbara.
Outside of UCSB, Terri loves gardening, bird
watching, hiking, kayaking and spending time with
her husband, niece, nephew and the rest of her
extended family. Someday, she would like to have an
animal rescue facility that would take in any animals
to form a network to identify resources for children and
has been able to help children to tap into those resources.
Yvonne moved to Santa Barbara from Los Angeles
about six years ago. When Yvonne relocated with her
family to Goleta, she found the Math Engineering
Science Achievement (MESA) program and quickly
became involved as a parent volunteer at her
daughter’s school. She jump-started the program at
Dos Pueblos High School and began recruiting
traditionally underrepresented students for the
program. As a volunteer, she has recruited engineering
professionals to serve as speakers and has served as a
guest speaker herself at the UCSB MESA Family
conference. Her presentation, Careers in Agriculture,
was delivered in both English and Spanish. Yvonne
presently continues as an advocate of the MESA
program both as a parent volunteer and more recently,
as the MESA Engineering Program’s Academic
Liaison. Her focus is to encourage and support
students in engineering, and to affirm her motto that
“we all need to have someone who believes in us and
validates us.” Despite all the great things she does,
Yvonne remains a modest woman, saying, “I don’t
believe I’ve done anything special…truly, I feel this
is what I need to do to feel good in my heart….these
programs must reach our minority students in spite
of the challenges.”
UCSB is fortunate to have such an inspiring woman
to honor this year as an Unsung Heroine,
Congratulations to Yvonne!
“She is self-directed, efficient, and goes
well beyond the demands of each task she
takes on.”
that were unwanted or facing death. Ideally, it would
be a little farm and sanctuary.
Terri said she was very honored to be nominated,
but her nominator makes it clear that the College is
honored to have an employee who is so warm,
considerate, and professional. She is definitely an
Unsung Heroine!
5
 ROSE MAINHARDT
COUNSELING & CAREER SERVICES
Rose Mainhardt is one of three staff members
on the fantastic team of receptionists at Counseling
and Career Services. All three women were nominated
as a team for their tremendous service to staff and
students. Rose has worked at C&CS for four and a
half years and, prior to that, she worked in Parking
Services, Housing and Residential Services and
Apartment Living. All together she has worked at
UCSB for a total of 17 years, to which she
commented, “Yikes!” Rose states that she works well
under stress, and she learned early on in her career
not to take things personally.
Rose is a calming influence as she deals with the
frequently chaotic and confusing lobby area where
distressed students come in to see counselors. This
requires sensitivity and tact to assist students who are
sometimes close to tears, and who can also be
demanding, critical, or unpleasant. Her nominator had
this to say, “Natascha, Rose and Joyce find the
fortitude to remain sensitive to another’s distress when
in very pressured situations (two phones ringing,
eleven students standing in line, three counselors
waiting to ask a question, etc.).”
Rose loves working with a variety of students
and considers every day a different adventure at the
front desk. She displays a genuine care and concern
for students’ well-being that is very reassuring to
them. She considers it a highlight to assist a student
in need even after the office has closed, and she has
been known to go to great lengths to find a counselor
SILVIA MARQUEZ
SUMMER SESSIONS
Silvia Marquez was hired as a casual employee by
Communication Services in September 1995 to do
customer service data entry. Having just finished
Business College, it was a natural transition. Then
Silvia was hired by the Billing Office as a casual
employee that led to a career position as a customer
information specialist. She excelled at providing
timely and useful information to assist students
needing help with billing and registration processes
and provided resources and tools for students to assist
themselves. If a full-time job wasn’t enough, Silvia
worked a year for the Santa Barbara Airport at night.
Labeling that job as an interesting experience, she
actually was one of the people on the tarmac bringing
in the planes!
After three years in the Billing Office, Silvia sought
career advancement and was hired by the Summer
Sessions Office. She is the program coordinator and in
this capacity she does data entry, email and web
responses, marketing, event planning, and outreach fairs.
Surely you have noticed her in the SAASB quad,
handing out literature and goodies to prospective summer
session students. To quote her nominators, “Silvia does
it all! She is one of the most energetic, caring and
approachable women we have encountered in student
services throughout our time at UCSB.”
When asked what she likes most about her job,
Silvia didn’t hesitate to say that she likes the variety
of her work along with the interaction with people.
She loves being able to provide good customer service
and having the opportunity to meet people from all
6
“…creates the spirit we want to provide for
students coming here…warm and friendly.”
for a student at five minutes to five o’clock. Rose also
enjoys the challenge of keeping the many C&CS staff
on track. Keeping a calendar for one person can be a
supremely frustrating task, and yet Rose manages
numerous calendars with great satisfaction and
If ever a motto exemplified a person, “Live
Life to its Fullest – Every Day’s a Friday”,
certainly that is a true reflection of Silvia’s
approach to life.
walks of life. Silvia is a shining example of a person
who wants to make her customers happy. She believes that
you “get back what you give out.” She supervises student
apparent ease. She noted that since Summer Session
has become more popular with students, they have
felt that impact at C&CS. This has resulted in less
down time to focus on other projects, but is something
she has taken in stride.
Many students comment upon the comfort they
feel when greeted with empathy and concern by Rose
and her other team members in this busy office.
According to her nominator, these women “create the
spirit that we want to provide for students coming
here…warm and friendly.” Whether it is offering
comfort or remembering a student’s name, Rose
provides a genuine welcome. Students often write
letters or comment upon the wonderful reception they
experience, and this frequently results in invitations
to special events in the student’s life. These
receptionists have formed a strong bond and support one
another through the ups and downs of their work day.
Rose lives in Buelton with her family, which
consists of her husband and two teenage daughters.
She enjoys the lovely commute between the ocean
and the foothills and is inspired by our fabulous
weather. In her spare time, she enjoys working
outside, camping, and home decorating. Now that her
girls are older she would like to take some classes
through Extension or adult education and discover
some hidden talents.
Congratulations to Rose from PWA. We are
delighted to see her dedication and genuine concern
for students recognized by this nomination as an
Unsung Heroine.
workers and many rely on her as someone that they can talk
to and be “mom” away from home. One of her students
said “I feel lucky to have had her as my superior…she has
been a professional co-worker, a helpful supervisor, and
now a good friend.”
Outside of work, Silvia is very family oriented. As
a single parent for more than 23 years, her two sons
were the single driving force in her life. She always
made sure that their needs were met and is rewarded
with their successes as young men. She even managed
to acquire two daughters in her lifetime. Danny’s
fiancé, Chantille and Gabe’s girlfriend, Missy, have
been part of the family for many years. “They are the
daughters I never had.” Silvia was very active in
sporting events for her sons when they attended Notre
Dame and Bishop Diego High School. Silvia was
involved with fundraisers, auctions and running the
concessions for the schools.
Work is fun for Silvia! She is a member of the
League of United Latin American Citizens (LULAC)
of Santa Barbara, which works to bring about positive
social and economic changes for Hispanic Americans. She
is also active in the Coalition of University Employees
(CUE), working for the campaign Fairness and Respect for
All. Aside from her UCSB career, her balloon décor and
event planning business keeps her very busy. Ten years from
now, Silvia hopes to be able to focus on event planning,
teaching others the skills necessary to become entrepreneurs.
As a recipient of one of this year’s Unsung Heroine
awards, we congratulate Silvia Marquez on her
accomplishments and recognize her as one of the
special women that belong to our UCSB community.
 NATASCHA MCCANN
COUNSELING & CAREER SERVICES
Natascha is one of three staff members who form
an invaluable team of receptionists at Counseling and
Career Services. All three women were nominated as
a team for their tremendous service to staff and
students. Natascha has been employed at C&CS since
September of 2000. She was drawn to the job by the
newspaper ad that stated, “energetic person to run
front desk, need excellent people skills.” She describes
herself as an extrovert with a good sense of humor,
and felt this was the job for her.
She deals with the frequently chaotic and confusing
lobby area where distressed students come in to see
counselors. This requires sensitivity and tact to assist
students who are sometimes close to tears, demanding,
critical, or unpleasant. Her nominator had this to say,
“Natascha, Rose, and Joyce find the fortitude to remain
sensitive to another’s distress when in very pressured
situations (two phones ringing, eleven students standing
in line, three counselors waiting to ask a question, etc.).”
Natascha says she loves the interaction of
working with a diverse group of people. In her own
words, “I’m a multi-tasker and people pleaser, so
answering questions and meeting the needs of
students and staff is right up my alley.” She likes to
make sure a job is done right and that everyone has
their needs taken care of. She considers the reception
desk the heart of the office and a way to connect with
everyone on a daily basis. In addition to assisting
students, she schedules appointments and is part of
the C&CS celebration committee, which plans
DIANE MERCADO
CHICANA/O STUDIES DEPARTMENT
Diane Mercado is an energetic young woman who
recognizes the positive parts of life and commits
herself to helping others. Diane quietly toils behind
the scenes, and yet she contributes critical services,
advice, support, and mentorship to UCSB students,
particularly those of Latino/a descent, assuring their
intellectual and personal growth, in addition to
contributing to the development of a better campus
environment.
She is a remarkable woman with a keen intellect,
superb office skills, steady dedication, and a
compassionate spirit. Moreover, Diane gives
generously of herself and her expertise. In doing so,
she enriches the lives of UCSB students and the
University community. As one professor, Roberto
Cantú said, “Diane makes every person around her
feel so important; this is a talent that few people have.”
Diane serves as the Administrative Assistant in the
Department of Chicana/o Studies, and is a graduate
from UCSB with a BA degree in Chicana/o Studies
in 2001. She coordinates school visits and outreach
activities for high school and community college
transfer students for the department. She organizes
panels, round table discussions, and art exhibition
tours. She is extraordinary to work with since she
participates in the broadest array of minority outreach
activities, all of them interesting, worthwhile, and
service-oriented. One coworker, Martha Barajas says
of Diane, “I feel very fortunate to work with such a
person as Diane, for she is a heroine in the true sense, as
she expects nothing in return.”
“She likes to make sure a job is done right
and that everyone has their needs taken
care of.”
“I feel very fortunate to work with such a
person as Diane, for she is a heroine in the
true sense, as she expects nothing in
return.”
potlucks. Consequently, the lunchroom at C&CS is
known as a place where laughter and food ease the
stress and trauma of difficult days.
Many students comment upon the comfort they
feel when greeted with empathy and concern by
Natascha and her other team members in this busy
office. According to her nominator, these women “create
the spirit that we want to provide for students coming
here…warm and friendly.” Whether it is offering comfort
or remembering a student’s name, Natascha provides a
warm welcome. Students often write letters or comment
upon the wonderful reception they experience, and this
frequently results in invitations to special events in the
student’s life. These receptionists have formed a strong
bond and support one another through the ups and downs
of their work day. Natascha considers Rose her rock.
Natascha has had a variety of other jobs prior to
working at the university. She was a cake decorator,
medical biller, and salesclerk at a comic book store.
This diversity of jobs is also mirrored in her passions,
or as she said, “I have too many passions!” She loves
singing karaoke, cooking, reading, watching films,
listening to music, and laughing.
Natascha is pursuing a BA in film here and is excited
about the career opportunities that will be available to
her once she has her degree. She appreciates her
coworker’s encouragement and faculty support of her
academic goals, and considers the ability to work in such
a caring and supportive office the highlight of her career.
Congratulations, Natascha. You have touched many
lives with your compassion and commitment to service.
Diane loves working in Chicana/o Studies and feels
that the day does not end at 5 pm because the
department members are like a family and sometimes
it gets very lively with staff, faculty, and students
working on various projects late into the night. She
enjoys how everyone, professors, grad students,
majors, etc, pitch in to help one another, whether it is
a mail out, reception, or exhausting every possibility to meet
the needs of the students. The highlight for Diane is Chicana/
o Studies itself because she feels it is an exciting realm to
work in since it is so meaningful and permeates many aspects
of Latinas/os lives; political, historical, economical, social,
etc. She also finds interacting with her other staff members,
the faculty, and the students to be a highlight every day.
Diane finds a strong connection with Latino/a
students and other people of color. She feels that the
more education a person has, the better they can
understand where they stand in this world and can
work against outside factors not within their control.
For this reason, Chicana/o Studies is very critical and
rewarding for potential Chicana/o students.
Diane enjoys volunteering for organizations that
work towards social and economic justice. She would
like to work in public policy that can help create these
changes. Her career goals are to apply for a
Fellowship and eventually go to Graduate School to
work on a Masters in Public Policy in 2005. She hopes
to one day hold a government office or work with a
grassroots organization.
The Professional Women’s Association is thrilled
to honor Diane Mercado as an Unsung Heroine and
thanks her for her many contributions.
7
 PAT MORRISON
CHICANA/O STUDIES DEPARTMENT
Pat Morrison originally came to UCSB in 1969 as an
undergraduate who eventually received her B.A. in
Comparative Literature in 1973. While she was an
undergraduate, she spent a year studying in Bordeaux,
France through EAP and learned to speak French fluently.
Little did she know how that experience would help her
when she returned to campus almost 15 years later.
In 1984 she became a UCSB staff member in the
Dept. of French & Italian and worked as the
Undergraduate and then the Graduate Assistant for
five years . She then moved on to Public Affairs where
she was office and finance manager for nine years.
During that time, she attended CSU, Northridge full-
time and completed a Master’s degree in Counseling
Psychology. She also completed 3,000 hours of clinical
internship, and passed her written and oral exams for
the Marriage and Family Therapist license on the first
try. She became an MSO in 1997 when she was hired
by the Office of Development. Since 2000, she has
served as the MSO for the Department of Chicana/o
Studies. She really enjoys working in Chicana/o Studies,
and they love having her there. As one of her nominators
wrote, “Pat’s compassion, insight, and generosity touch
all those she comes into contact with.” Pat especially
likes the intellectual stimulation of learning more about
another culture.
Pat’s dedication to her everyday work goes far
beyond the call of duty. Her ability to work with
diverse people and help others to feel empowered, is
well known among all who work with her. She is
grounded, kind, and insightful in her every
engagement. And her work responsibilities are
profound. Pat takes on a wide range of responsibilities
in the Department of Chicana/o Studies. She is an
NORMA ORTIZ
POLICE DEPARTMENT
This is Norma Ortiz’s 26th year at UCSB. She
began work here June 14, 1977. Before becoming a
police officer, Norma served the campus for ten years
in Transportation Services. She started by washing
cars and pumping gas and worked up to oil changes
and tune-ups on University vehicles.
In the hopes of becoming a commercial truck
inspector, Norma applied for the California Highway
Patrol. In addition to meeting university standards for
being a police officer, she had to meet or exceed physical
and psychological standards established by the State of
California, as well as pass a rigorous background
investigation into her personal life. After all that, she went
to a five-month police academy, where she was repeatedly
and rigorously tested for academic, interpersonal, and
physical skills. For every 25 people who try to get a job as a
police officer, only one is successful in completing the
process. Norma successfully graduated from the police
academy and she has spent the last 16 years serving the
campus with the UCSB Police Department.
Like other police officers at UCSB, she has worked
her fair share of nights, weekends, and holidays, both
on campus and in Isla Vista. She has juggled her
personal life as a wife, mother, and grandmother
around her professional responsibilities. Chief
MacPherson wrote that Norma “…is an informal
leader. Much of what gets done, she does quietly and
without fanfare. She never seeks attention or recognition
8
“She is simply one of the most amazing
women I’ve ever known…”
excellent MSO who performs all the responsibilities
of overseeing a growing department and is moreover an
advocate of the Ph.D. program in Chicana/o Studies—
the first of its kind in the University of California system.
In addition to her duties with the expansion of the
Department of Chicana and Chicano Studies, Pat has
become increasingly involved with faculty
development and grant funding for ongoing research
projects, which usually means she works beyond a
normal eight hour day. Her efforts in this area have
“She is an informal leader. Much of what
gets done she does quietly and without
fanfare.”
contributed greatly to the growth of the department
and facilitating faculty to work with undergraduate and
graduate students to experience university research.
Pat has always been involved in the performing
and creative arts. She was a board member and
performing artist with the Mime Caravan and was an
original founder of the Summer Solstice Parade and
Festival from 1973-1985. She has trained and
performed in modern, Afro/Brazilian, jazz, ballet, folk
dance and mime and has recently become a volunteer
for the Santa Barbara Dance Alliance, a non-profit
organization that fosters the awareness and quality
of dance and other performing arts in Santa Barbara.
She has been a licensed Marriage and Family
therapist in private practice since 2000 and very much
enjoys interacting with people and helping them get
their lives back on track. She said that one of the
highlights of her professional career was receiving
her M.S. degree and passing her licensing exams. Her
experience and skill as a therapist is greatly
appreciated by all who know her and has assisted her
in every area of her campus life.
In her free time, she enjoys movies, reading,
exercise, and staying current with trends in
psychology. She also enjoys spending time with her
husband Bob and traveling to New Orleans and
Washington to visit her step children.
One coworker and friend said, “I have known Pat
since she came to campus 19 years ago when we
worked together in the Department of French &
Italian. She is simply one of the most amazing women
I’ve ever known and is truly an Unsung Heroine!”
We at the PWA agree and congratulate you Pat.
Thank you for all you do.
for herself and is quick to defer praise to others.” Working
with the police department, she has been an investigator
and a crime prevention officer, and has been assigned
some of the more sensitive investigations involving the
victimization of women and children. She has taken a
special interest in the community’s youth, and has sought
out ways to befriend local children. Colleagues and
supervisors alike rely upon her, not just for her technical
skills, but also for her personal skills. She knows a lot
of people on the campus and has gone out of her way to
stay connected over the years. One of the best things about
her job, according to Norma, is helping people. Mindful of
the importance of progress, she recognized early a need the
department had in the computer world and took it upon
herself to become technologically savvy. She now serves as
a resource and support person for the department.
Norma is here because she has chosen to stay. She
has successfully undergone two back surgeries and
is a cancer survivor. Others might have chosen to retire
under similar circumstances. Outside of work she
enjoys camping with her family, fishing, and
barbequing on the weekends. She always strives to
“live life to the fullest every day.”
Norma was chosen by her peers as Officer of the
Year in 2001 and we are honored to recognize her as
well. She is a great addition to our campus
community, unquestionably an Unsung Heroine.
Congratulations!
 KIM PARENT
ORIENTATION PROGRAMS
Kim Parent is the type of supervisor everyone
dreams of. Her nominator stated: “Her cheerful
approach and attitude always kept me motivated on
the job. In addition, I always felt like I could approach
her with concerns or feedback regarding the
Orientation program. If I ever asked her a detailed
question that required research, she would always follow
through and get back to me as soon as possible.”
Kim stepped right up and did an outstanding job
during her first year. She really valued the input and
feedback from student employees who worked for
Orientation the year before, and even created a returning
staff committee to help encourage that dialog.
Kim has been at UCSB twice, once as an undergraduate
and now as the Director of Orientation Programs. She was
an undergraduate from the fall of 1992 until the spring of
1996, and then returned to UCSB in March of 2001 in her
professional position. During her absence, she received her
Masters in Education from the University of Vermont and
was an Assistant Director of Orientation, and spent time at
Purchase College in New York as their Orientation and
Events Coordinator. But she credits UCSB and her student
involvement here with starting her on her career path.
As an undergraduate, Kim was involved as an
Orientation staff member, a Career Peer, and a Campus
Learning Assistance Services peer. She stated that “the
orientation experience was key to opening up the world of
service to others.” She found that her student involvement
complemented her education and taught her how to balance
in and out of the classroom experiences. She also found her
TANYA PLANT
INTERNATIONAL STUDENTS & SCHOLARS
April 1, 2003 marked the 34th anniversary of Tanya
Plant’s employment at UCSB. She has worked 23 of
those years in the Office of International Students and
Scholars (OISS). The many unsolicited letters of praise and
thanks received from UCSB faculty and international
students and scholars about the superb job that Tanya does
are just one measure of Tanya’s service and effectiveness.
That these letters cover a period of over two decades attests
to Tanya’s sustained level of service. The praise for her work
comes from all over campus: “[Tanya] clearly understands
the regulations, the issues, and practical strategies for
successful completion of visa problems. This strongly affects
the morale of my students and staff, and has enabled me to
recruit top students out of prestigious universities.”
“…simply superb, one of the absolutely top, top, top people
on the staff at UCSB.” “We could not do our job without
Tanya.” “I am very grateful to people like Tanya. They really
go out of their way to make this process as easy as possible.”
Her achievement is all the more remarkable
because her workload has more than tripled in her
time with OISS. As if this were not enough, Tanya
has had to deal with an ever-changing, unpredictable
bureaucratic environment that involves one state and
three federal agencies.
Tanya sets a very high standard for conscientious,
courteous service to the various client constituencies
that use the services of OISS. She is able to anticipate
the many needs of individuals and departments in the
process of hiring a foreign scholar. She has helped
hundreds of faculty and researchers with academic
appointments at UCSB to obtain permanent residency.
After September 11, the pace of work in OISS went
“[She is] keenly interested in student
development…her passion [is] serving
others and helping teach students how they
can serve as well.”
student involvement impacted her quality of life and that of
others by enriching her academic experience and leading
her to serve others.
Keenly interested in student development, Kim
“…simply superb, one of the absolutely top,
top, top people on the staff at UCSB.”
into overdrive and has remained there. Tanya has been
a rudder for the office during this period. Her wise
advice and perspective have helped navigate the ever-
changing demands on the office’s staff and resources.
Indeed, her calm, reassuring manner and sense of humor
have stabilized the spirits of all her co-workers as they
deal with the confusing, cumbersome new regulations
issued by the government.
found her passion in serving others and helping teach
students how they can serve as well. She is grounded
in a loving family where she was nurtured and given
the freedom to find her passion. She feels that her
family have always supported her. Coupled with the
mentoring she received from staff at all three colleges
where she has worked, this support has enabled Kim to
be a person who always finds a way to encourage others.
When asked to talk about her accomplishments, she
answered that she finds it very satisfying to help students
and parents transition to the next phase. As incoming
freshmen and their parents visit the campus during the
two-day orientation, Kim and the Orientation staff step
in as families reach the cusp of transition, that place
where parents have to let their students go and where
students start the exploration of their role as adults. As
she spoke about this, it was apparent how deeply she
felt that this was an important moment and how
passionately she wanted to help ease that transition.
Besides her passion for serving others, Kim is also
an avid gourmet cook, a hobby she shares with her
husband Scott, and loves to be outdoors as much as
possible. She feels lucky every day to be here and
even stated that she still “feels like I’m on vacation”
in Santa Barbara. She and her husband enjoy traveling
and visiting many parts of the United States,
especially New England, where his family lives.
Kim is a positive person who loves to laugh, smile,
and have fun. She seeks every opportunity to help others,
truly enjoys her collaboration with many units on campus,
and loves the common purpose she finds at UCSB.
Tanya’s work is such that she must frequently
respond to unexpected demands and situations. She
is masterful in her ability to reset priorities and deal
with the unexpected while also completing routine
tasks. Tanya keeps the “big picture” of the office’s
workflow in mind. Tanya’s use of the computer and
electronic resources is remarkable and has enabled her
to be extraordinarily productive. Furthermore, Tanya is
forward thinking and has laid out plans for further
developing her section of the office web page, which
has already garnered unsolicited praise from
immigration attorneys and others outside UCSB.
Tanya has played a significant but unrecognized
role in helping to recruit and retain some of the best
and brightest students and scholars from around the
world who have contributed to UCSB’s stature as a
world-class university.
For Tanya, the most enjoyable aspect of her job is
the people. “Everyone is outstanding, amazing, and I
feel privileged to help them do the work they’re doing.
It is wonderful to work in such a fascinating field. It
is difficult and challenging but in many small ways,
I’m able to facilitate things for some fascinating and
important people.”
Outside of work, Tanya’s priority is her family.
Together, they participate in Aikido (Tanya has a
purple belt), play Irish music (Tanya is learning to
play the Irish flute) and play computer adventure
games. In addition, Tanya cares for numerous pets,
including tropical fish, and is an avid orchid grower.
Congratulations to Tanya from the PWA! We are
all fortunate to have such a dedicated and
knowledgeable person at our campus.
9
 LINDA RANEY
ADMINISTRATIVE SERVICES
Twenty years ago, as an undergraduate student carrying
a full load of classes, Linda was hired half time as a Senior
Typist Clerk in the Executive Vice Chancellor’s Office. She
was the epitome of a non-traditional student—a full time
student, a part-time employee, and most importantly, a
mother of two sons, ages 12 and 13.
Upon receiving her Bachelor’s Degree, Linda
joined the staff in the Office of the Vice Chancellor,
Administrative Services working half time. Linda
entered Graduate School at UCSB where, in just three
years, she earned two Master’s degrees, one in
Counseling Psychology, the other in College Student
Personnel. Once again, she accomplished this while
working and parenting two sons.
When Linda completed her graduate studies, she
increased her time in Administrative Services to 30
hours per week and began her private counseling
practice. Today, Linda continues to balance her
position on campus while counseling. She serves as
the campus ADA Compliance Officer and
Whistleblower coordinator. In addition, Linda works
with divisional departments with organizational
development, and is a member of the CARE (Civil and
Responsible Environment) team, which is committed
to providing and maintaining an environment in which
all members of the UCSB community are able to work
without fear of uncivil behavior or violence.
Clearly, Linda is passionate about working with
and helping people, ensuring that UCSB provides an
MARY-JANE SALCIDO
ALUMNI ASSOCIATION
To many, the Alumni Association is synonymous
with the name Mary-Jane Salcido. Mary-Jane
attended UCSB, met and married her husband of 41
years here, and has two sons that are also UCSB
alumni. Prior to graduation and since, she has made
UCSB her second home. One could definitely call
Mary-Jane Salcido “Ms. UCSB.” Mary-Jane arrived
here in 1958 as an undergraduate and has been
involved with the campus in some way ever since.
During her undergraduate years, she was President
of Delta Gamma and has since maintained a
connection to that organization. After her
undergraduate years, she became part of the advising
team for Delta Gamma. She has been an advisor on
and off throughout the intervening time until her present
role as Chapter Advisor. She has given countless hours
to counseling young women on a variety of issues.
In her professional capacity, Mary-Jane has been
working at the UCSB Alumni Association for eleven
years. As is typical for Mary-Jane, she was involved
as a board member of the UCSB Alumni Association
for many years before becoming a permanent staff
member. In her present position, she is responsible
for organizing the Riviera Reunion, the 1955-1965
class reunion, the alumni awards program, the Board
of Directors activities, and the activities for the past
Board of Directors, or Valhalla events as they are
called. In addition to all of these activities, Mary-Jane
keeps Alumni Executive Director, Peter Steiner,
organized. She loves her work and it shows. She
always goes above and beyond what is expected of
her. She never stops at what may be adequate for
10
“Linda is passionate about working with
and helping people, ensuring that UCSB
provides an accessible and civil
environment for all.”
“One could definitely call
Mary-Jane Salcido “Ms. UCSB.”
some, but always endeavors to go that extra mile to
make sure the job is of the highest quality. Her
dedication and loyalty to UCSB is truly amazing to
observe. That may be part of the reason that most all
accessible and civil environment for all. Linda is a
strong advocate for people with disabilities and is
committed to assuring that accommodations are
available for those who are in need. Linda is
particularly fond of the committees in which she is
involved. She finds pleasure in the process of bringing
people together and utilizing the strengths of all to
work toward a positive outcome. Linda cites that her
career highlight up to this point was being a part of the
negotiating team that, over a two-year process, resulted
in the Goleta Water District providing reclaimed water
to campus. She is also very pleased at the increased level
of teamwork that is now occurring across divisions.
Linda is a kind soul. She always operates with a
high level of professionalism and integrity. She cares
about people and is a superb facilitator in situations
involving dispute resolution and crisis intervention.
Her endless dedication to people and to UCSB is
genuine. Numerous times, faculty, staff, and students
have come to her for assistance. She always welcomes
them to her office, often with a hug, gives them her
full attention, and guides them with her knowledge
on how to handle sensitive situations. She makes a
difference in people’s lives each and every day.
In her free time, Linda enjoys gardening; visual
arts including painting, needlework, decoupage, and
quilting; and is an avid reader. Because of Linda
Raney, UCSB is a much better place for students,
faculty, staff, and visitors. In the words of her
nominators, “it is with honor and deep respect” that
we at the PWA salute Linda as an Unsung Heroine.
of the alumni who walk through the Association’s
doors personally know her and think of her as the
heart and soul of the Alumni Association. Through
all of these contributions, Mary-Jane has become known
as the mother of the office. This speaks to the care and
concern with which she approaches all her duties.
Mary-Jane is also the office morale booster. She is
always the one to remember birthdays, going away
gifts, or retirements. Her nominators said that “Given
the tremendous spirit and commitment that Mary-Jane
has shown UCSB, we feel that she is an outstanding
candidate for the Unsung Heroine Award.”
Mary-Jane’s connection to UCSB is even deeper
than her volunteer and work involvement. Her entire
immediate family is also UCSB educated. She met
her husband here and he is a UCSB graduate. Both
her sons and two daughters-in-law graduated from
UCSB as well. It is not yet decided that any of the
three grandchildren will be UCSB graduates, but if
family history is anything to go by, they may well be!
In addition to her passion for UCSB, Mary-Jane is a
devoted bridge player, having been a member of the same
bridge club since 1963. She is also involved in a book club,
the Junior League, the Historical Society, and the P.E.O.
Mary-Jane stated that she feels fortunate to work
here and believes in the product of higher education.
Perhaps the best way to capture the essence of Mary-
Jane is to say that she thrives on connection to friends
and family and has an abiding love for UCSB.
We at the PWA are thankful for Mary-Jane and
her dedication to UCSB. Congratulations to an
Unsung Heroine.
 CAROLE SELF
COLLEGE OF LETTERS & SCIENCE
Carole Self has been working on campus for 33
years, 28 of those years in the College of Letters and
Science. She is currently the Executive Assistant to
the Provost of the College of Letters and Science. She
has tackled every task along the way with patience
and a strong desire to learn. Carole has the ability to
keep her head about her during a crisis. Her strong
work ethic and high standards for accomplishing a
well-done job are demonstrated on a daily basis. As a
team player, she is willing to assist in tasks that are
outside of her daily responsibilities. Some of her
responsibilities include organizing annual
commencements, participating on all levels of the
Fulbright Fellowship program, facilitating agreements
between UCSB and international campuses, managing
the Critical Issues program and the National Endowment
for the Humanities Summer Fellowships, archiving
Letters and Science administrative papers, and serving
on various administrative and search committees on
campus. Just to make a list does not give justice to the
hours that Carole spends making sure that events run
smoothly, international visitors feel welcomed, faculty
and student needs are met, and the relevant historical
papers of the campus are handled with care.
Carole makes a significant impact on those with
whom she works. One nominator wrote “I can testify
TERRY THOMAS
HOUSING & RESIDENTIAL SERVICES
Terry graduated from UCSB in 1972. She then
traveled to Cleveland, Ohio to complete a dietetic
internship at St. Luke’s Hospital. After a stint as a
Registered Dietitian at LAC/USC Medical Center she
began work in Dining Services in October 1978. Terry
worked her way through many management positions
in Dining Services including Student Personnel
Manager from 1978 to 1980. During that time she
hired, trained, and scheduled over 130 part-time
student staff in various roles from server, to cook, to
supervisor, to student manager.
Terry was then promoted in 1980 to Production
Manager, where she supervised 20 cooks and bakers.
She also handled over $1 million a year of food
purchasing and $200,000 a year of equipment
purchasing. She wrote and revised recipes and
oversaw production for nearly one million meals a
year, including a challenging array of conference groups
that consisted both of adult and teenage customers. On
a typical day the dining commons serves 500 breakfasts,
800-900 lunches, and 1200-1300 dinners.
In 1982, Terry was promoted to General Manager
of Ortega Dining Commons, and oversaw the entire
operation for six years until she left on maternity leave
in May 1988. Terry returned to work in January 1989
and worked half-time for the next ten years. She was,
however, incredibly productive and oversaw the entire
Cbord Menu Management System for all of Dining
Services. This program consisted of different
menuing, purchasing, and inventory systems for each
of the three dining commons, as well as recipes
individualized for each unit—a total of 4,000 recipes.
This was an enormous task involving a great deal of
skill, energy, and dedication. Due to her strong
experience and focus, her performance easily doubled
that of the average staff member. She worked as the
“Her performance has been stellar and the
tasks she has been given go far beyond the
[call of] duty.”
“Terry is a dedicated, caring, and focused
professional.”
Ortega Production Manager, filling in twice for a
Production Manager out on a temporary leave of
absence. She used the opportunity to not only perform
the manager’s duties, but to bring an energetic,
positive, and fresh attitude to the job. She applied
some of her central office expertise to Ortega and
solved some long standing production problems. Terry
was also instrumental in helping a number of career
staff improve their performance.
Terry became the permanent Ortega Production
Manager in November 2000. She did an outstanding
that I depended on her to perform numerous complex
tasks depending on tact and a broad knowledge of
the campus. Her performance has been stellar and the
tasks she has been given go far beyond the duties that
might be demanded of someone in her position.” Year
after year, disasters have been staved off because of
her meticulous planning and foresight. Another
nominator wrote that “her wealth of knowledge
regarding policy and procedure is legendary, and is
beautifully complemented by her invaluable sense of
history.” The same individual went on to indicate that
Carole never loses sight of the people behind the
policies she interprets and is always kind and
considerate. Carole is alert to details and works
quietly behind the scenes to make things happen and
assists others in their work so that everything gets
done quickly and efficiently.
Her overwhelming contributions to this campus
will be missed as she prepares for retirement in the
next few months. Carole is looking forward to
traveling, volunteering, and finding ways to advocate
for senior citizens. She is an unsung heroine both
inside and outside of this campus. Carole exceeds in
conscientiousness, scope, and effectiveness of any
demand or description that might conceivably be
designed for her position. The campus has benefited
immeasurably from her presence here and the PWA
salutes her as an Unsung Heroine.
job of taking over the most critical management
position in Ortega during a crisis. She used her
exemplary people skills to constantly communicate
with career staff. Working closely with the General
Manager and new Student Personnel Manager, Terry
helped to rebuild both the part-time student and career
staff morale and achieve excellent customer service. She
spent a great deal of time in the kitchen and dining
service area modeling customer service skills, and she
performed on-the-job training for under-trained staff and
was a key player in turning around numerous problems.
Terry has continued as a Production Manager at
Ortega since then and trained a new Production
Manager that came to Ortega when Carrillo Dining
Commons was closed for remodeling. Terry has also
continued to be the main systems administrator for
the Cbord system. She became the point person for
the entire Dining Service Department to implement
a new version of the program, training over 20 career
managers on how to operate the system, which had
been changed significantly from the previous version.
Terry is a dedicated, caring, and focused
professional who has one of the broadest managerial
perspectives in the department. Part of her energy
level can also be attributed to her personal hobby of
competing in triathlons. She was the winner of the
Santa Barbara Triathlon in 1984 and 1985. Terry and
her husband have also competed and completed the
Hawaii Ironman Triathon on numerous occasions and
once biked across the country. She also enjoys baking,
knitting, reading mysteries, and exploring the world
of food in all kinds of restaurants.
Terry says one of her focuses is “to help people to
have good diets. In my job I can do that by helping
people to eat well.” In her roles at UCSB, Terry has
been doing that and much more. The PWA is happy
to congratulate Terry as an Unsung Heroine.
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 JACKIE TREADWAY
HOUSING & RESIDENTIAL SERVICES at the top of her list. Jackie enjoys being surrounded
Jackie Treadway began her career at UCSB in 1989 by a wonderful and talented staff.
as the Associate Director of Residential Operation in She has made many contributions to UCSB in the
Housing and Residential Services. This year, Jackie last 14 years, including working on many committees
was promoted to Director of Residential Operations. within Housing and Residential Services and campus
She oversees the Physical Facilities aspect of wide. Jackie feels like the PWA has made a big
Residential Operations, including maintenance, difference in bringing women on campus to the
custodial, conference services, and grounds. forefront. She is also a Sunday school teacher for the
As Director of Operations, she is an astute, kindergarten class at her church. Her hobbies include
energetic, and imaginative leader. She is a positive interior decorating, reading mysteries and
force in leading a staff of 160 career employees. As a biographies, taking walks, and international travel
gifted leader, she has created opportunities for her (her favorite destination is Vienna).
diverse staff. The “Cross Training Program” she began Jackie Treadway is a friend, mentor and leader. Her
in 1991, where lower level employees are cross- nominator wrote that “she is a truly gifted person who,
trained, demonstrates her commitment to their if you spend time with her, will help you to discover
professional and personal growth. As a result of this much about yourself.” She is a woman who is very
program, many employees have been promoted to committed to the mission of the University of
higher level positions. She strives to be a strong California. The Professional Women’s Association is
advocate for employees. thankful for someone so committed and congratulates
Jackie has an open door policy and is always ready Jackie as an Unsung Heroine.
to listen. Regardless whether the questions are of
business or personal nature, she is there for her staff.
She knows most of her staff on a first name basis.
When asked what aspects of her position she enjoys
most, problem solving and resource management are
“She is an astute, energetic, and
imaginative leader.”

JOANN TRENTO
OFFICE OF THE REGISTRAR special Student Affairs committee that recognized the
JoAnn Trento is the supervisor of the Student entire Student Affairs Division. JoAnn loves the
Services Unit in the Registrar’s Office. She has been students and, with the assistance of her hard-working
the driving force behind this unit for more than 17 staff, helps solve problems on a daily basis. She
years. During this time, she has weathered numerous juggles many deadlines but always has time to listen
campus dramas and provided assistance to thousands to a concerned student or parent. With such a busy
of students. Her calm demeanor and gentle guidance career, it is hard to imagine that JoAnn has time for
provide a wonderful environment in which to work. cooking, baking (including her famous cheesecake),
One of JoAnn’s coworkers said that “JoAnn’s reading, shopping, and gardening. She is the mother
flexibility and openness make her a joy to work for.” of two daughters (one is currently a UCSB student)
who have brought her much joy as she watches them
JoAnn has worked in academia for the past twenty- grow. JoAnn is one of UCSB’s hidden treasures, who
eight years, ten of those years at UCLA. The last quietly gives to this campus and its students every
seventeen years, she has been in the Student Services day in ways that should not go unnoticed.
unit in the Registrar’s Office here at UCSB. With all
of her knowledge, experience, and dedication to Thank you JoAnn for all your contributions to our
serving students, one can see why she is a critical campus community, and congratulations.
player in the day-to-day interactions between students
and the office. Even as a supervisor, she works daily
on the front lines of the office. Her mantra is one of
team effort in order to serve the students. This service-
oriented attitude coupled with her longevity here has
afforded her the opportunity to develop strong
relationships with many departments on campus.
Outside of work, volunteering for commencement
over the past 18 years has been a way for her to give
back to the campus and see all the students, who she
and her office have helped reach their dreams and “JoAnn is one of UCSB’s hidden
graduate. In addition, she has served as co-secretary treasures, who quietly gives to this
of PWA; volunteers as a reader for incoming students’ campus and its students every day in ways
essays; has participated in the mentorship program;
and has served on various committees, including a
that should not go unnoticed.”

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10 Great Reasons To Join PWA
1 Network with staff and faculty women

2 Address issues which affect UCSB women

3 Enhance leadership skills through committee participation

4 Support women’s contributions on campus

5 Receive monthly event calendars and quarterly newsletters

6 Attend Quarterly speaker luncheons and fun, informative brown bag lunch seminars and workshops

7 Get involved in community service projects and activities

8 participate in opportunities for personal and professional development

9 Attend the annual conference at a discount rate

10 Make a difference. Be part of the solution! Join Today!

For less than $1 per month ($10 Annual Dues)
you can receive all of these PWA Member
Continuing Members Reminder: Benefits! Be sure to complete the Membership
Application on this page & return it to us.
PWA membership runs from July — June.
Please renew your membership this month
for 2003 -04.

Yes! I Would Like to Join the

UCSB Professional Women’s Association!
$10 Annual Dues (July-June) • Please Make Check Payable To: UC Regents

Send To: PWA Treasurer, PO Box 8627, UCSB, Santa Barbara, CA 93106–8627

❒ New Membership ❒ Membership Renewal

Name: _______________________________________________________________ Phone: __________________________________

Department: __________________________________________________________ E-mail: _________________________________

I would like more information on the following committee(s). Please contact me!

❒ Membership ❒ Community Service ❒ Program ❒ Publicity, Publications and Web ❒ Conference

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 93 - 2003
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Celebrating a Decade
of Accomplishments by
2003
UCSB Women
Conference Highlights

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 2003–04 PWA Officers
CO-PRESIDENTS: CO-VICE PRESIDENTS:
Carolyn Buford Kim Parent
Office of Student Life Orientation Programs
buford-c@sa.ucsb.edu parent-k@sa.ucsb.edu
x8749 x3858
Cecilia Becerra Lupe Navarro-Garcia
Financial Aid Educational Opportunity Program
becerra-c@sa.ucsb.edu navarro-garcia-l@sa.ucsb.edu
x3336 x4040
SECRETARY: TREASURER: PARLIAMENTARIAN
Mary Rae Staton Kasey Rockvoy Candace Stevenson
Linguistics Billing–Accounts Receivable Office & Cashiers Office Office of Student Life
staton@linguistics.ucsb.edu kasey.rockvoy@barc.ucsb.edu stevenson-c@sa.ucsb.edu
x8910 x2094 x4521

PAST CO-PRESIDENTS:
Lisa Oshins
Office of Executive Vice Chancellor
lisa.oshins@evc.ucsb.edu
x2785
Carol Wilmoth
Gevirtz Research Center
carol@education.ucsb.edu
x7905

NEWSLETTER SPECIAL EDITION

Editor: Photographer:
PWA Web Site: http://www.pwa.ucsb.edu Kurt Schultz
Coordinator:
Barbara Bartolome
Writers:
Carol Wilmoth PWA Steering Committee
Design Layout and Production:
Brenda Bernu Reheem

93 - 2003
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PROFESSIONAL WOMEN’S ASSOCIATION
a ti o n
U C S B P ro

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io n ’s
a l Wo m e n

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