Professional Documents
Culture Documents
Netmagic Solutions
Private Ltd.
<Type the author name>
Table of Contents
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COVERING NOTE..................................................................................................3
.7 ......................................................................................................COMMERCIALS
.................................................................................................................................... 14
.8 .......................................................................................................... ANNEXURES
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1.
2.
2.
3.
1 Covering Note
To,
DD/MM/YYYY
Date:
<Name of Customer>
<Address Line 1>
<Address Line 2>
<City Pin Code>
Dear Sir,
Re: - Your RFP / Tender no. : <To be Filled> Dated: <DD/MM/YYYY>
With reference to your enquiry for <Product / Services>, please find enclosed the
technical bid attached with this document.
This proposal covered the technical aspect of the requirement as stated in the bid in
format. We have provided details of our solution to <Customer/Prospect Names>
needs for the same considering the <Specific Period> horizon. We have also made
the provision for providing extra services as requested by <Customer/Prospect
Name>.
We also hereby undertake and agree to abide by all the terms and conditions stipulated
by the <Customer/Prospect Name> in the tender/RFP document including all
annexure, addendum and corrigendum (if any). This Paragraph is not applicable for
RFP
We look forward hope to get an opportunity to work with <Customer/Prospect Name>
through the scope of this tender.
Sincerely,
<Netmagic Representative Name>
<Designation>
A. Portfolio of Services
1. Mission critical Hosting Services
Carrier-neutral facility
Multi-location presence
Managed Firewall
4.
Private Cloud
Managed Load Balancing and 24x7 Firewall Management at network and application
level
WebControl
AppSecure
Email Security
Hosted Exchange Mail Services Shared, Exchange Mail Services & Managed
Dedicated Exchange Mail Servers
Linux Enterprise Mail Services Shared Mail Services, Dedicated Mail Servers, Mail
Relay Services/Local Mail Servers
7. Professional Services
IT Security consulting
4 Netmagic Differentiators
A. RELEVANT EXPERIENCE
Since its inception in 1998 as Indias first pure-play private internet datacenter service provider,
Netmagic has established itself as the provider of choice for customers with mission-critical hosting
requirements. We bring the in-depth experience of managing IT infrastructure for over 1000 enterprise
customers with more than 10,000 devices under management and seven world-class datacenters in
Mumbai, Chennai, Noida (Delhi) & Bengaluru.
Market Leadership
Niche
Leadership
Abili
ty to
gain
Mar
ket
Shar
e
H
I
G
H
Crisis
Legacy
L Potential
OpportunityH
O L
Alignment I
W O
G
W
H
As per the IDC report done in 2009, Netmagic Solutions is in the leadership quadrant and rated
highest in terms of market opportunity alignment.
Netmagic Solutions delivers mission critical hosted applications for over 1000 of the world's
best-known enterprises from multiple locations and has been recognized as the 'Datacenter
Service Provider of the Year 2011 by Frost & Sullivan
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2. Service 2
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Please refer to the attached specification sheet for more details
3. Service 3
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Netmagic proprietary and confidential
Version: 2.0
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7 Commercials
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Customer Requirement
Incorporation
A.1.
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Netmagic Compliance
Year of Establishment
1998
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Quality
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Technical
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Mumbai
Netmagic Solutions Pvt. Ltd.
2nd Floor [North Side], Block B-2
Phase - I, Nirlon Knowledge Park
Goregaon (East)
Mumbai - 400 063
Phone: +91 22 4009 9099
Fax: +91 22 4009 9101
Netmagic Solutions Pvt. Ltd.
2nd Floor, Mehra centre
Opp.Tata Power Station
Marwah Estate
Off Saki Vihar Road
Andheri (East)
Mumbai - 400 072
Phone: +91 22 4049 3400
Fax: +91 22 4049 3401
Netmagic Solutions Pvt. Ltd.
Mehra Industrial Estate
LBS Marg
Vikhroli(W)
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B.1.
3
B.1.
4
B.1.
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B.1.
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Delhi
Netmagic Solutions Pvt. Ltd.
No. 704, 7th Floor, Bhikaji Cama
Bhawan, Bhikaji Cama Place,
New Delhi 110 066
Tel: +91 11 4615 2715
Netmagic Solutions Pvt. Ltd.
Regional office address (as
applicable)
First Name Last Name,
Designation
Phone: +91 XX XXXX XXXX
Fax: +91 XX XXXX XXXX
Firstname.lastname@netmagicsolu
tions.com
Declaration:
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Netmagic proprietary and confidential
Version: 2.0
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D. Fire Protection
Comprehensive fire prevention and mitigation procedures protect the Netmagic datacenter from
any possible fire hazards. These include state-of-theart high-sensitivity smoke detectors, high-speeddeployment FM-200 fire suppression gas, periodic fire
drills, and escalation mechanisms. FM-200 gas
ensures that no damage occurs to the equipment in
the event of a discharge.
Netmagic proprietary and confidential
Version: 2.0
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Cage Specification
Customized cage space designed as per
customer expectations
Material
Strengthened Alloy
Security
Additional Security
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Ongoing Support
Y Months
Duration
no disruption in service
Deliverables
Confirmed SLA
SOW
Run Book Layout
Establish KPIs
Tasks
Network Details
System Application Details
Team Details
Facilities Details
Infrastructure setup design
Procurement
Deliverables
Connectivity ( Links, VPN , etc )
Infrastructure Readiness
Infrastructure Deployment
Monitoring /Backup /Restore /HA /DR Setup
Communication Setup (VOIP/PSTN)
Team Setup
Implementation
Phase: On-going Support
Netmagic will engage with the client for ongoing support related activities.
Tasks
Ongoing support execution
Remote Hands Support
System and application
monitoring &reporting
Ongoing optimization
Deliverables
Periodic Reports
KPI Tracking
2. Project Deliverables
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3. Project Plan
Detailed plan will be worked out on finalization of the implementation scope for Netmagic.
4. Project Team
Netmagic will be responsible for doing end-to-end Service Delivery and Service Operation in the
following models
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MSP Alliance
As a leading provider of Managed Services, Netmagic is also a
member of the MSP Alliance. This vendor-neutral organizations
aim is to help organizations find a Managed Service Provider for
their requirements and to provide a best-practices servicedelivery framework for members to adhere to.
SAP Alliance
Netmagic is now a SAP certified partner for hosting and
managing SAP applications. Netmagics SAP hosting Service is
designed to ensure complete business continuity and
performance. Thanks to the outsourcing service, business can
now be assured of seamless smooth migration backed by 100%
availability, support and security.
ITIL
Netmagic ensures alignment of IT processes as per ITIL (IT
Infrastructure Library) guidelines, providing a framework of Best
Practice guidance for IT Service Management. Since its creation,
ITIL has grown to become the most widely accepted approach to
IT Service Management in the world.
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