District of Columbia Government

Fire and Emergency Medical Services Department

Emergency Operations Bureau

Response Time Data Request
03/01/2014

through

05/31/2015

First Arriving EMT at Higher Priority EMS Calls

AVG Number of Higher Priority EMS Calls per Day
100%

Percentage of Responses to Calls

80%

94%

95%

94%

94%

300

95%
92%

89%
84%

84%

90% =
< 90% =

79%

82%

84%

86%

87%
250

70%

200

60%
50%

150

40%
30%

196

205

215

216

206

213

223

219
192

206

209

203

209

219

235

100

20%

50

10%

0%

Average Number of Higher Priority EMS Calls per Day

90%

94%

% of Responses in 6 Min 30 Sec or Less

0
MAR
14

APR
14

MAY
14

JUN
14

JUL
14

AUG
14

SEP
14

OCT
14

NOV
14

DEC
14

JAN
15

FEB
15

MAR
15

APR
15

MAY
15

Month and Year

District of Columbia Fire and EMS Department
Program Analysis Office

Page 2 of 9
Produced On: 6/25/2015

Emergency Operations Bureau

Response Time KPI Measures

AVG Response Time of First Arriving EMT to Higher Priority EMS Calls
AVG Number of Higher Priority EMS Calls per Day

AVG Response Time

10:00

Average Response Time to Calls

08:00

< 5 min =
5 min =

250

07:00

200

06:00
5:09
4:47

05:00
04:00
03:00

3:51
196

3:50
205

3:50

3:54

215

216

3:54
206

3:51
213

4:07

4:15

223

219
192

4:43

206

209

4:50

203

4:41

209

4:31

219

4:28

150

235

100

02:00

50

01:00

00:00

Average Number of Higher Priority EMS Calls per Day

09:00

300

0
MAR
14

APR
14

MAY
14

JUN
14

JUL
14

AUG
14

SEP
14

OCT
14

NOV
14

DEC
14

JAN
15

FEB
15

MAR
15

APR
15

MAY
15

Month and Year

District of Columbia Fire and EMS Department
Program Analysis Office

Page 3 of 9
Produced On: 6/25/2015

Emergency Operations Bureau

Response Time KPI Measures

First Arriving Paramedic at Higher Priority EMS Calls

AVG Number of Higher Priority EMS Calls per Day

% of Responses in 8 Min or Less

100%

300

90%

89%

88%

88%

88%

90%
86%

82%

79%

Percentage of Responses to Calls

80%
70%

80%

80%

82%

83%

84%
250

73%

90% =
< 90% =

200

60%
50%

150

40%
30%

189

197

204

205

196

205

212

223
205
177

183

194

190

197

205

100

20%

50

10%

0%

Average Number of Higher Priority EMS Calls per Day

90%

0
MAR
14

APR
14

MAY
14

JUN
14

JUL
14

AUG
14

SEP
14

OCT
14

NOV
14

DEC
14

JAN
15

FEB
15

MAR
15

APR
15

MAY
15

Month and Year

District of Columbia Fire and EMS Department
Program Analysis Office

Page 4 of 9
Produced On: 6/25/2015

Emergency Operations Bureau

Response Time KPI Measures

AVG Response Time of First Arriving Paramedic to Higher Priority EMS Calls
AVG Number of Higher Priority EMS Calls per Day

AVG Response Time

10:00

300

250

Average Response Time to Calls

08:00
07:00

< 6 min =
6 min =
200

6:57

06:00

6:10

6:07

6:08

5:48

05:00
5:00

5:09

5:12

5:14

197

204

205

5:55

5:28

5:10

5:04

196

205

5:43

04:00
03:00

189

212

5:39

150

223
205
177

183

194

190

197

205

100

02:00

50

01:00

00:00

Average Number of Higher Priority EMS Calls per Day

09:00

0
MAR
14

APR
14

MAY
14

JUN
14

JUL
14

AUG
14

SEP
14

OCT
14

NOV
14

DEC
14

JAN
15

FEB
15

MAR
15

APR
15

MAY
15

Month and Year

District of Columbia Fire and EMS Department
Program Analysis Office

Page 5 of 9
Produced On: 6/25/2015

Emergency Operations Bureau

Response Time KPI Measures

First Arriving Transport Unit at Higher Priority EMS Calls

AVG Number of Higher Priority EMS Calls per Day
100%

Percentage of Responses to Calls

80%

92%

92%

92%

93%

300

94%
90%

90%

86%

90% =
< 90% =

84%

84%

87%

89%

89%
250

77%

70%

200

60%
50%

150

40%
30%

191

199

208

209

201

206

216

209
182

189

199

193

200

209

220

100

20%

50

10%

0%

Average Number of Higher Priority EMS Calls per Day

90%

94%

% of Responses in 12 Min or Less

0
MAR
14

APR
14

MAY
14

JUN
14

JUL
14

AUG
14

SEP
14

OCT
14

NOV
14

DEC
14

JAN
15

FEB
15

MAR
15

APR
15

MAY
15

Month and Year

District of Columbia Fire and EMS Department
Program Analysis Office

Page 6 of 9
Produced On: 6/25/2015

Emergency Operations Bureau

Response Time KPI Measures

AVG Response Time of First Arriving Transport Unit to Higher Priority EMS Calls
AVG Number of Higher Priority EMS Calls per Day

AVG Response Time

10:00

Average Response Time to Calls

08:00

< 9 min =
9 min =

9:02

6:59

06:00

7:57

7:39

07:00

6:17

6:31

6:29

6:30

6:20

250
7:59
7:35

7:30
7:10

7:02

200

6:18

05:00

150

04:00
03:00

191

199

208

209

201

206

216

209
182

189

199

193

200

209

220

100

02:00

50

01:00

00:00

Average Number of Higher Priority EMS Calls per Day

09:00

300

0
MAR
14

APR
14

MAY
14

JUN
14

JUL
14

AUG
14

SEP
14

OCT
14

NOV
14

DEC
14

JAN
15

FEB
15

MAR
15

APR
15

MAY
15

Month and Year

District of Columbia Fire and EMS Department
Program Analysis Office

Page 7 of 9
Produced On: 6/25/2015

Emergency Operations Bureau

Response Time KPI Measures

First Arriving Fire Engine at Structure Fire Calls

AVG Number of Structure Fire Calls per Day
100%

97%

99%

99%

98%

98%

99%

99%

% of Responses in 6 Min 30 Sec or Less

100%

96%

98%

97%

300

90% =
< 90% =

250

70%

200

60%
50%

150

40%
100

30%
20%

50

10%
8

10

Average Number of Structure Fire Calls per Day

Percentage of Responses to Calls

97%

88%

90%
80%

98%

95%

0%

0
MAR
14

APR
14

MAY
14

JUN
14

JUL
14

AUG
14

SEP
14

OCT
14

NOV
14

DEC
14

JAN
15

FEB
15

MAR
15

APR
15

MAY
15

Month and Year

District of Columbia Fire and EMS Department
Program Analysis Office

Page 8 of 9
Produced On: 6/25/2015

Emergency Operations Bureau

Response Time KPI Measures

AVG Response Time of First Fire Engine to Structure Fire Calls

AVG Number of Structure Fire Calls per Day

AVG Response Time

10:00

300

Average Response Time to Calls

08:00

< 4 min =
4 min =

250

07:00

200

06:00
05:00

150
4:02

04:00
2:59

03:00

2:25

2:33

2:30

2:29

2:50

2:39

2:35
2:16

2:50

2:55

2:40

2:39

100

2:17

02:00

50

01:00
8

10

Average Number of Structure Fire Calls per Day

09:00

00:00

0
MAR
14

APR
14

MAY
14

JUN
14

JUL
14

AUG
14

SEP
14

OCT
14

NOV
14

DEC
14

JAN
15

FEB
15

MAR
15

APR
15

MAY
15

Month and Year

District of Columbia Fire and EMS Department
Program Analysis Office

Page 9 of 9
Produced On: 6/25/2015

Emergency Operations Bureau

Response Time KPI Measures