Professional Documents
Culture Documents
Dr.C.S. RANGARAJAN
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institutional
a) Grievance b) Foreman c) Supervisor d)
Employer
6. Though the stakes are not critical, the
ultimate sanction is not the use of force
in a) Complaint b) Grievance c)
Enforcement of agreements
d)grey areas in agreement
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b) Nature of grievances
c) Nurturing factors
d) Quick-fix for grievances
11. Which one is NOT a method for
identifying grievances?
a) Exit interview b) Gripe box system c)
Open-door policy d) Re-poll
12. Exit interview, grip box system,
opinion surveys and open door policy help
generate a) Workers antipathy b)
Contact c) Communication
d) Information
13. Exit interview help obtain relevant
information about worker’s
dissatisfaction from
a) Rank and file within the organization
b) Informants
c) Employees who have the resigned or
left
d) Supervisors
14. The management taking measures to
modify factors leading to grievance is the
(a) Proactive approach b) Reactive
approach
c)Retrospective approach d)
Prospective approach
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(a) Reactive approach (b) Proactive
approach c) Retrospective approach (d)
retrodictory approach
16. Reactive approach to grievances
a) Partial in redressal of grievances b)
Totally removes underlying causes c)
redressal is half-hearted d) Underlying
causes continue to exist.
17. As regards grievances, an excellent
management follows the principle
of………..
a) A bird in the hand is worth two in the
bush
b) Something is better than nothing
c) Better late than never
d) Prevention is better than cure
18. Which one of the following is similar?
a) Exit interview and gripe box system b)
Gripe box system and opinion surveys
c) Opinion surveys and open door policy
d) Gripe box system and suggestion box
system
19. Exit interview is free from……
a) Information b) Inhibitions c)
Exploitation d) Dissatisfaction
20. Exit interview suffers from…………on
the part of employees currently in
service.
a) Inhibitions (b) Exhibition c) Ambition
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d) Benevolence
21. Which method helps to obtain
valuable information from sources other
than current employees?
a) Gripe box b) Exit interview c) Opinion
survey d) Open-door policy.
22. Which method encourages animosity
being maintained in making complaints?
(a) Gripe Box (b) Open-door (c) Exit
interview (d) Opinion Survey
Correct Answers:
1) C (2) B (3) A (4) B
5) A (6) B (7) D (8) B
9) D (10) D (11) D (12) D
13) C (14) A (15) A (16) D
17) D (18) D (19) B (20) A
21) B (22) A.
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25. Who are involves in the collection of
relevant information under opinion
surveys? (a) Non-supervisors (b) Workers
themselves
(c) Co-workers (d) Supervisors.
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Prevent explosive situations in the future
(b) Make employees happy (c) Silence
trade unions d) Make managers
cautious.
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Grievance committee.
36. The grievance, when not redressed, is
referred to the Senior or Personnel
Manager at which step (a) Fourth (b)
Third (c) Second (d) First.
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features of good grievance procedure
insists that (a) justice delayed is justice
denied (b) Justice is impersonal
c) Justice is neutral (d) Justice hurried,
justice buried.
42. Definition of Grievance by National
Commission of Labour does not include
(a) Work environment (b) Promotion (c)
Merit (d) Wage payment.
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NOTE: All (a)s are the correct answers to
questions from 23 to 45
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49. Which Act requires employers in
Industrial Establishments to define
conditions of employment? (a) Industrial
Employment (Standing Orders) Act (b)
Industrial Disputes Act (c) Factories Act
(d) Workmen's Compensation Act.
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(Standing Orders) Act (d) Indian Trade
Unions Act.
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(c) Craft Unions (d) Ideological
Unions.
b)
58. Statutorily required, but Company
appointed...........................looks after
favourable working conditions and
amenities (a) Welfare Officer (b)
Personnel Officer (c) Canteen Manager (d)
Rest-shed in charge.
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62. The Factories Act provides for (a)
Welfare Officer (b) Works Committee (c)
Grievance procedure (d) Personnel
Officer.
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but still takes place as (a) Wildcat strike
(b) Running sore strike (c) Irritation strike
(d) Wide-mouthed strike.
68. "One cannot successfully agitate
without widespread"...............
a) Grievances (b) Management's approval
(c) Government's non-interefernce
d) Unionised setting.
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Note: All (a)s are the correct answers to
questions numbers from 46 to 68.
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