Error Code Ip2700

1000 - Orange light blinking 2 times
Description:
There is no paper in the rear paper tray at the back of the printer.
Resolution:
1.
2.
Insert paper into the rear tray.

Press the [Resume/Cancel] button on the device to continue.
If the above solution has not resolved your error, please contact your nearest Canon authorised service
facility using the link at the top of the page.

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Description:
No CD/DVD Tray is inserted within the printer.

Resolution:
1.
2.
3.
Open the paper output tray on the front of the device.

Place the CD/DVD (with the printable surface facing up) onto the CD/DVD tray
NOTE: Make sure that there is no dirt on the CD/DVD tray
Insert the CD/DVD tray within the inner cover, ensuring the tray is kept level.
4.
The above picture shows the CD/DVD tray


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1002 Orange light blinking 2 times

Description:
No CD or DVD is present on the CD/DVD tray.

Resolution:
1.
Open the paper output tray on the front of the device.
2.
3.
Place the CD/DVD (with the printable surface facing up) onto the CD/DVD tray
NOTE: Make sure that there is no dirt on the CD/DVD tray
Insert the CD/DVD tray within the inner cover, ensuring the tray is kept level.
4.
The above picture shows the CD/DVD tray


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1003/E02 - Orange light blinking 2 times

Description:
No paper in the cassette (paper tray).

Resolution:
1.
2.
Insert paper into the cassette (paper tray).


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1007
Description:
This error occurred due to one of the following reasons There is no paper in the cassette (upper).
The paper source is incorrect.
Paper is not loaded properly.

Resolution:
1.
2.
3.
Load paper in the cassette (upper).

Load paper in the paper source suitable for the paper size.
The small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or
Hagaki can be loaded in the cassette (upper).
NOTE - If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13
x 18 cm) and try to print on it, a paper jam will occur.
Align the paper guides with both edges of the paper when you load paper.
4.
Press the [OK] button to dismiss the error.
facility.
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1008
Description:
This error occurred due to one of the following reasons There is no paper in the cassette (lower).
The paper source is incorrect.
Paper is not loaded properly.

Resolution
1.
2.
3.
4.
Load paper in the cassette (lower).

Load paper in the paper source suitable for the paper size.
The large size photo paper or plain paper such as A4, B5, A5, 8" x 10" (20 x 25 cm),
Letter, or Legal, or envelope can be loaded in the cassette (lower).
Align the paper guides with both edges of the paper when you load paper.
facility.
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1200
Description
The ink cover is open.
Resolution
1.
Close the ink cover and wait for a while. Do not close the ink tank cover while you are
replacing an ink tank.
facility.
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1202/E06
Description
The paper output cover is open.
Resolution
1.
Close the paper output cover.
facility.
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1203
Description
The cover has been opened while printing is in progress.
Action
1.
2.
3.
4.
If paper is left inside the machine, remove the paper slowly with both hands and close
the cover.
Press the machine's [Black] or [Colour] button to dismiss the error.
The machine will eject the blank paper and resume printing from the next piece of paper.
The machine will not reprint the page that was printing when the cover was opened. Try
printing again.
NOTE - Do not open or close the cover while printing is in progress, as this can damage the machine.
facility.
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Description:
The front door is closed.

Resolution:
1.
Open the front door to allow prints to exit.
Note - This error is detected at the start of printing or during printing.


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Description:
A paper jam has occurred during printing.

Resolution:
1.
2.
Locate and remove the jammed paper from the printer.

Press the [Resume/Cancel] button on the device to continue printing.

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Description:
A paper jam has occurred in the rear tray.

Resolution:
1.
2.
Remove the jammed paper from the rear tray.


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Description:
A paper jam has occurred in the under tray at the front of the machine.
Resolution:
1.
2.
Remove the jammed paper from the under tray.

Press the [Resume/Cancel] button on the device.

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Description:
Double sided printing cannot be performed (paper size not supported).

Resolution:
1.
2.
The sizes of paper suitable for double sided printing are A4, Letter, A5 and 5"x7"
Load correct paper size and press the [Resume/Cancel] button.

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1311
Description
The paper loaded in the cassette (upper) is jammed.
Resolution
Remove the jammed paper following the procedure below NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the
received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed
sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the
faxes stored in the
1.
2.
3.
4.
5.
6.
machine's memory are deleted.

Press the [Stop] button to cancel any print jobs and turn off the machine.
Detach the rear cover.
Detach the transport unit cover.
Pull out the paper slowly.
NOTE - Do not touch the inner parts of the machine. If you cannot pull out the paper,
open the paper output tray.
Attach the transport unit cover.
Attach the rear cover.
If you were not able to remove the paper in step 4 continue below:
Detach the lower and upper cassettes.
If the paper is not loaded properly in the cassette, remove the paper and then reload it
after aligning the edges of the sheets.
NOTE When reloading the paper, confirm that you are using the paper suited for
printing and are loading it correctly.
10. Attach the cassettes to the machine, and then press the [OK] button.
7.
8.
9.
facility.
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1312
Description
The paper loaded in the cassette (lower) is jammed.
Resolution
Remove the jammed paper following the procedure below NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the
faxes stored in the
1.
2.
3.
4.
5.
6.
7.
8.
9.

Press the [Stop] button to cancel any print jobs and turn off the machine.
Detach the rear cover.
If the paper is not loaded properly in the cassette, remove the paper, and then reload it
NOTE - When reloading the paper, confirm that you are using the paper suited for
Attach the cassettes to the machine, and then press the [OK] button.
If the above solution has not resolved your error, please contact your nearest Canon
authorised service facility.
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1313
Description
The paper jammed as the machine pulled in the printed paper.
Resolution
Remove the jammed paper following the procedure below NOTE- If the printed paper piles up on the paper output slot, the machine may pull it in and the paper jams
inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or
the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or
receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in
the machine's memory are deleted.
1. Press the [Stop] button to cancel any print jobs and turn off the machine.
2. Detach the rear cover.
3. Detach the transport unit cover.
4.
5.
6.

Attach the transport unit cover.
If the paper is not loaded properly in the cassette, remove the paper, and then reload it
NOTE - When reloading the paper, confirm that you are using the paper suited for
10. Attach the cassettes to the machine, and then press the [OK] button.
7.
8.
9.
facility.
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Description:
The print head is not installed or has not been properly installed.
Resolution:
Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the
top of the page to locate your nearest facility.

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Description:
A print head temperature sensor error has occurred.

Resolution:

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Description:
Faulty data of the print head.

Resolution:

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1410/1411/1412/1413/1414
Description
The ink tank cannot be recognised.

Resolution
1.
Open the ink cover and replace the ink tank with the un-lit lamp.
facility.
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1485
Description
Printing cannot be executed because the ink cartridge installed is not compatible with this machine.
Resolution
1.
Install an appropriate ink cartridge. Please view the compatible ink cartridges for your
machine using our PIXMA ink finder.
facility.
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1486/E07
Description
The FINE cartridge is not installed in the correct position.
Resolution
1.
Make sure that each FINE cartridge is installed in the correct position.
facility.
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Description:
More than one ink cartridge of the same colour is installed in the printer.
Resolution:
1.
2.
3.
4.
Lift the printer cover up.

Locate the duplicate coloured ink cartridge (the colour is indicated on the label on the
top of the cartridge).
Remove and replace with the correct colour cartridge.

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Description:
The ink cartridge has run out.

Resolution:
1.
2.
3.
4.
Identify the ink cartridge that has run out (the ink cartridge flashes quickly at around 1second intervals).
Replace the applicable ink cartridge and close the cover.

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Description:
The ink cartridge has not been installed correctly.

Resolution:
1.
2.
3.
4.
5.

Check that the red lights on the ink cartridges are all turned on.
If no red light is activated on a particular cartridge, check that the cartridge is securely
positioned and adjust if necessary.
Also make sure that the orange protective cap has been removed from the bottom of the
ink cartridge.

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Description:
The ink cartridge is installed in the wrong position (example green cartridge installed in yellow slot).
Resolution:
1.
2.
3.

Check that all ink cartridges are in the correct slots.
Remove and install the ink cartridges into their correct positions if necessary.

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1681
Description
More than one ink tank of the same colour is installed. The lamp on the ink tank will flash.
Action
1.
Confirm that the ink tanks are installed in the appropriate positions.
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Description:
The ink cartridge is not recognised.

Resolution:
1.
2.
3.

Ensure a Canon ink cartridge is inserted and replace any non Canon cartridges if
necessary.

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Description:
The remaining ink amount is unknown.

Resolution:
1.
2.
3.
An ink cartridge that was once empty is installed in the printer.

Replace the applicable ink cartridge with a new one.
NOTE: Printing with a once empty ink tank can damage the printer.
If ink cartridge has been replaced, press the [Resume/Cancel] button on the device to
continue printing.

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Description:
Ink cartridge is not supported (an ink tank that is sold in a different region from where the printer was
purchased).
Resolution:
1.
2.
3.

Locate cartridge with no red light and replace with supported cartridge.

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1686/E13
Description
The ink may have run out.
Resolution
1.
Replace the empty ink cartridges.

Canon recommends using new genuine Canon cartridges in order to obtain optimum
qualities.
Please view the compatible ink cartridges for your machine using our PIXMA ink finder.
NOTE - Since the information contained in the fax may be lost if it is printed in this
condition, the received fax will not be printed and will be stored in the machine's
memory until the ink cartridge is replaced. You must manually print out faxes that were
stored in the memory. You can change the setting so that the received fax is forcibly
printed out instead of being stored in the memory, but all or part of the fax information
may not be printed because of the ink out condition.
facility.
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1687/E04
Description
The FINE cartridge is not installed properly.
Resolution
1.
2.
3.
Retract the output tray extension and the paper output tray, open the cover, and then
remove the FINE cartridges.
Then re-install the FINE cartridges, push the FINE cartridge until it clicks into place.
Close the cover.
facility.
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1688/E16
Description
The ink has run out.
Resolution
1.
Replace the ink cartridge and close the paper output cover.
Canon recommends using new genuine Canon cartridges in order to obtain optimum
qualities.
Please view the compatible ink cartridges for your machine using our PIXMA ink finder.
NOTE - Since the information contained in the fax may be lost if it is printed in this
condition, the received fax will not be printed and will be stored in the machine's
memory until the ink cartridge is replaced. You must manually print out faxes that were
stored in the memory. You can change the setting so that the received fax is forcibly
printed out instead of being stored in the memory, but all or part of the fax information
may not be printed because of the ink out condition.
facility.
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1700/1701 - Orange light blinking 8 times

Description:
The waste ink absorber is almost full.
Definition:
The Ink absorber absorbs the ink used when cleaning is executed. In order to maintain the best printing, the
ink used when cleaning is absorbed into the ink absorber inside the printer.
Resolution:
1.
Resolving this error requires the assistance of a Canon authorised service facility. Please
use the link at the top of the page to locate your nearest facility.
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1702/1703/1704/1705/1710/1711/1712/1713/1714/1715/E08
Description
The ink absorber is almost full.
Resolution
1.
Press the machine's [OK] button to continue printing. Then please contact your
nearest Canon authorised service facility.
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1890/E40
Description
The protective material for the FINE cartridge holder or tape may remain attached to the holder.
Resolution
1.
2.
Open the paper output cover, and confirm if there is any protective material or tape still
attached to the FINE cartridge holder.
Remove any protective material or tape, and then close the paper output cover.
facility.
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1830 *1 - Orange light blinking 6 times

Description:
A print time-out has occurred in the CD/DVD print operation.

Resolution:
1.
2.
Press the [Resume/Cancel] button on the device to clear the error and to retry the
print process.
Check that the CD/DVD is inserted correctly in the CD/DVD tray.

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1841 *2/1846 *2 Orange light blinking 6 times

Description:
The inner cover is open.

Resolution:
1.
Close the inner cover.
2.
The above picture shows the inner cover.


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1856 *1 - Orange light blinking 6 times

Description:
There is an error with the inner cover.

Resolution:
1.
Open the Inner Cover.
2.
3.
The above picture shows the inner cover.

Close the inner cover.

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Description:
The connected digital camera or digital video camera does not support Camera Direct Printing.
Resolution:
1.
Disconnect the device from the printer by removing the cable from the printer and the
device.

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Description:
Non-supported hub.
Resolution:
1.
Disconnect the device by removing the USB connector from the printer and the device.

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2100
Description
Paper larger than the size setup in the print settings is loaded into the machine.
Resolution
1.
2.
3.
Check the size of the loaded paper, and then press the machine's [OK] button.
The screen to select a processing method is displayed on the LCD.
Reload paper as necessary, use the [
] buttons to select a processing method, and
then press the [OK]button.
NOTE- When 'Print with fed paper' is selected, the machine does not detect the paper
width for the current print job. To disable the machine from detecting the paper width for
all subsequent print jobs, set the machine not to detect the paper width by using the
operation panel, the printer driver, or Remote UI.
facility.
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2101
Description
Paper smaller than the size setup in the print settings is loaded into the machine.
Resolution
1.
2.
3.
Check the size of the loaded paper, and then press the machine's [OK] button.
The screen to select a processing method is displayed on the LCD.
Reload paper as necessary, use the [
] buttons to select a processing method, and
then press the [OK]button.
facility.
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2102
Description
The machine has detected that the paper has been fed aligned to one side.
Resolution
1.
2.
Load the paper into the centre of the front tray and then slide the paper guides to align
with the both edges of the paper stack.
Press the machine's [OK] button to dismiss the error.
facility.
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2103
Description
The machine cannot detect the paper size.
Resolution
1.
2.
Press the machine's [Stop] button to dismiss the error and then try to print again.
If this error still occurs even after printing again, set the machine not to detect the paper
width by using the operation panel, the printer driver, or Remote UI.
Note- Depending on the type of paper, the machine may not detect the paper width.
Additionally, if the paper output cover is opened while printing is in progress, the
machine may not detect the paper width.
facility.
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Description:
Automatic print head alignment failed.

Resolution:
1.
2.
Press the [Resume/Cancel] button on the device to clear the error.

Perform the automatic print head alignment process.
For instructions on how to do this please select your product. Then view the available
FAQ's or alternatively download a user manual if needed.

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2700
Description
This error occurred due to one of the following reasons An error occurred while copying.
The document is still in the ADF.
An error occurred while scanning and the document is still in the ADF.
Resolution
1.
2.
3.
When copying, press the [OK] button to dismiss the error, and try to copy again.
If the document is still in the ADF, press the [OK] button to feed out the document.
When scanning, press the [Stop] button to cancel, and then try scanning again.
facility.
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2800
Description
The document feeder cover is open.
Resolution
1.
Close the document feeder cover and then press the [OK] button.
facility.
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2801
Description
The document is jammed in the ADF.
Resolution
NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the
faxes stored in the machine's memory are deleted.
1. If you press the [Stop] button during scanning the document will stay where it is in the
ADF and a message will appear on the LCD. Press the [OK] button and the machine will
feed the document out of the ADF.
2. If the original gets jammed in the ADF press the [Stop] button to cancel printing.
3. Turn off the machine.
4. Remove any pages other than the jammed page from the ADF, and then open the
document feeder cover.
5.
Pull out the jammed document from the ADF.
6.
7.
Close the document feeder cover and then turn on the machine.
If the document is jammed in the document output slot, close the document tray as
shown in the figure below and pull out the document.
Note - The document may not feed properly depending on the media type, or your
environment, such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading
capacity. If the document still jams, use the platen glass instead.
When rescanning the document after clearing the error, rescan it from the first page.
facility.
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2802
Description
No document in the ADF.
Resolution
1.
Press the [OK] button to resolve the error and then try again after loading the
documents.
facility.
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2803
Description
The document is too long or is jammed in the ADF.
Resolution
1.
2.
3.
4.
Press the [OK] button to dismiss the error. Then make sure that the document you are
loading meets the machine's requirements before redoing the operation.
If the document is jammed in ADF, press the [Stop] button to cancel printing.
Turn off the machine.
If a multi-page document is loaded, remove any pages other than the jammed page
from the ADF, and then open the document feeder cover.
5.
Pull out the jammed document from the ADF.
6.
7.
Close the document feeder cover, and turn on the machine.

If the document is jammed in the document output slot, close the document tray as
shown in the figure below and pull out the document.
NOTE - The document may not feed properly depending on the media type, or your
environment, such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading
capacity. If the document still jams, use the platen glass instead.
When rescanning the document after clearing the error, rescan it from the first page.
facility.
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2804
Description
The size of the document is not suitable for duplex scanning.
Resolution
1.

Make sure that the document you are loading meets the machines requirements before
redoing the operation. The size of the document suitable for automatic duplex scanning
is A4 and Letter.
facility.
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2900
Description
Scanning the print head alignment sheet has failed.
Resolution
1.
2.
3.
4.
5.
6.

Make sure that the print head alignment sheet is set in the correct position and
orientation on the platen glass.
Make sure the platen glass and the print head alignment sheet are not dirty.
Make sure the type and size of the loaded paper is suitable for Automatic Print Head
Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or Lettersized plain paper.
Print the nozzle check pattern to check the status of the print head.
If the error is not resolved, perform Manual Print Head Alignment.
facility.
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2901
Description
Printing of the print head alignment pattern is complete and the machine is waiting for the scanning sheet.
Resolution
1.
Load the print head alignment sheet on the platen glass. Place the sheet with the printed
side facing down and align the mark
alignment mark
2.
on the upper left corner of the sheet with the
on the machine.
Close the document cover gently and then press the

machine's [Black] or [Colour] button.
The machine will start scanning the print head alignment sheet, and the print head
position will be adjusted automatically.
facility.
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4100/E12
Description
The specified data cannot be printed.
Resolution
1.
When you print the content from CREATIVE PARK PREMIUM make sure that genuine
Canon FINE cartridges are all installed properly and then start printing again.
facility.
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4101
Description
The machine does not support the paper size you specified.
Resolution
1.
Press the [Stop] button, specify the correct paper size and then print again.
NOTE - If you print on the non-standard size paper, you can specify a custom size within
the following range to print Loading in the cassette (Upper):
o Width: 89.0mm to 200mm (3.50 inches to 7.87 inches)

o Height: 127.0mm to 184.9mm (5.00 inches to 7.28 inches)
Loading in the cassette (lower):
o Width:90.0mm to 215.9mm (3.54 inches to 8.50 inches)

o Height:185.0mm to 355.6mm (7.29 inches to 14.00 inches)
facility.
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4102
Description
The media type and paper size are not set correctly.
Resolution
1.
Press the printers [ON/RESUME] button to cancel printing, change the media type or
paper size setting, and then print again.
NOTE Please view the different media types and paper sizes below When the media type is set to Photo Paper Plus Glossy II:
Set the paper size to 4x6 10cm x 15cm (Windows)/4x6 (Mac), or 5x
7 13cm x 18cm(Windows)/ 5x7 (Mac).
When the media type is set to Glossy Photo paper:
Set the paper size to 4x6 10cm x 15cm (windows)/4x6 (Mac)
When the media type is set to Envelope:
Set the paper size to Envelope Com 10 (Windows)/Envelope
#10 (Mac) or Envelope DL(Windows/Mac).
facility.
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4103
Description
Cannot perform printing with the current print settings.
Resolution
1.
2.
Press the machine's [Stop] button to cancel printing.

Change the print settings and print again.
facility.
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5010/5011/5012/5040/5C20/6900/6901/6902/6910/6911/6920/6921/6930/693
1/6932/6933
6936/6937/6938/6939/693A/6940/6941/6942/6943/6944/6945/6946/6A00/6A
81/6B20/9500
B201/P22/P26/P27/P28/P29
Description
A printer error has occurred.
Resolution
1.
2.
Turn off the machine and unplug the power cord from the power supply.
Plug the machine back in and turn the power on.
NOTE- If you disconnect the power plug, all the faxes stored in the machine's memory
are deleted.
facility.
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5100/P02 - Orange and green light blinking 2 times

Description:
A service error has occurred.

Resolution:
1.
2.
3.
4.
5.
6.
7.
Turn off the printer.

Disconnect the power cable.
Open the printer cover.
Check for any orange protective tape or white polystyrene and remove if necessary.
Check that there are no foreign objects in the printer (such as a paper clip) and remove
if necessary.
Close the cover.
Reconnect and turn on.

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5101
Description
Resolution
1.
Remove the protective material that is preventing the print head holder from moving,
turn the machine off, and turn it back on.
facility.
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5110 - Orange and green light blinking 11 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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5B00/5B01 - Orange and green light blinking 7 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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5B02/5B03/5B04/5B05/5B10/5B11/5B12/5B13/5B14/5B15/P07
Description
Action
1.
Please contact your nearest Canon authorised service facility.
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5C00 - Orange and green blinking 4 times
Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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6001/6002
Description
Resolution
1.
2.
3.
If the paper output tray is closed, open it.

Turn off the machine and unplug the power from the power supply.
Plug the machine back in and turn the power on.
NOTE - Do not close the paper output tray while the machine is in operation; otherwise,
an error will occur. If you disconnect the power plug, all the faxes stored in the
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Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

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6800/6801/P09 - Orange and green light blinking 9 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

Back to top
6A80 - Orange and green light blinking 12 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

Back to top
6A90 - Orange and green light blinking 14 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.
Back to top
6B10 - Orange and green light blinking 14 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

Back to top
6C10 - Orange and green light blinking 23 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

Back to top

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

Back to top
B200/P10 - Orange and green light blinking 10 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

Back to top
C000 - Orange and green light blinking 21 times

Description:

Resolution:
1.
2.
3.
4.
5.
6.
7.

if necessary.
Close the cover.

Back to top
BLACK INK LOW

Description:
The ink level in the black ink cartridge is low.

Resolution :
1.
2.
3.
This is a message warning you that the ink cartridge is due to run out shortly.
If the machine stops printing when copying or photo printing, you can continue to print
by pressing [OK].
If the black ink cartridge runs out make sure you have a new Canon black cartridge
ready to install.

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BLACK INK CHANGED

Description:
The machine is asking whether you replaced the black ink cartridge.
Resolution :
1.
2.
Press the left pointed arrow on the printer if you replaced the black ink cartridge.
Press the right pointed arrow if the black ink cartridge was not replaced. Printing will
resume.

Back to top
CANNOT USE CARD TURN OFF AND ON

Description:
You have inserted a damaged or incompatible memory card into the Card Slot.
Resolution :
1.
2.
Remove the memory card from the card slot.

Turn the power OFF and ON again.

Back to top
CARD READ ERROR TURN OFF AND ON

Description:
There is a problem with the card slot.

Resolution:
1.
2.
3.
Remove the memory card from the slot.

Turn the machine OFF and ON.
Reinsert memory card back into the slot.

Back to top
CARD READER BUSY

Description:
You tried to start photo printing when the card slots were in use by the computer.
Resolution :
1.
Wait until the card slot is no longer being used by the computer (this could take a few
minutes), then retry photo printing.

Back to top
CARTRIDGE JAMMED
Description:
The print head holder cannot move.

Resolution :
1.
2.

Clear any obstructions from the print head holder and then press [OK].
Note - Do not attempt to move the print head holder manually.


Back to top
CHANGE PAPERSIZE PRESS [OK]

Description:
The size of the paper in the auto sheet feeder and that specified in the paper size settings are different.
Resolution :
1.
2.
Load the correct paper size or change the paper size setting.
Press [OK].

Back to top
CHECK PRINTER
Description:
For some reason the machine cannot operate.

Resolution :
1.
Turn the machine OFF and then ON again.

Back to top
COL INK CHANGED?

Description:
The machine is asking whether you replaced the colour ink tank.
Resolution :
1.
2.
Press the left pointed arrow on the printer if you replaced the colour ink cartridge.
Press the right pointed arrow if the colour ink cartridge was not replaced. Printing will
resume.
Back to top
COLOR INK LOW

Description:
The ink level in the color ink tank is low.

Resolution :
1.
2.
This is a message warning you that the colour ink cartridge is due to run out shortly.
If the machine stops printing when copying or photo printing, you can continue to print
by pressing [OK].
Note: If the colour ink cartridge runs out make sure you have a new Canon colour cartridge ready to install.

Back to top
COVER OPEN
Description:
The scan unit was opened during an operation.

Resolution :
1.
Return the Scan Unit to its original position.

Back to top
DATA IN MEMORY CANNOT TURN OFF

Description:
You are unable to turn OFF the machine with [ON/OFF] button when documents are saved in memory.
Resolution :
1.
2.
The machine is performing an operation.

Wait until the operation has finished then turn the machine OFF and ON.

Back to top
MACHINE IN USE CANNOT TURN OFF

Description:
You are unable to turn the machine OFF with the [ON/OFF] button because the machine is performing an
operation.
Resolution :
1.
2.
The machine is performing an operation.

Wait until the operation has finished, then turn it OFF and ON.

Back to top
NO FILES ON CARD
Description:
There are no available files on the memory card.

Resolution :
1.
Make sure you have recorded photographs in the appropriate format on the memory
card.

Back to top
PLEASE CLEAR PAPER JAM AND PRESS [OK] or [START]

Description:
There is a paper jam.

Resolution :
1.
2.
Locate and remove the jammed paper from the printer.


Back to top
PLEASE LOAD PAPER AND PRESS [OK] or [START]

Description:
The paper feeder is empty.

Resolution :
1.
2.
3.
Load paper in the paper sheet feeder.

Make sure the number of paper sheets is below the paper limit mark.
Press [OK], or press [Start].

Back to top
PUT IN CARTRIDGE
Description:
There is no print head installed in the machine.
Resolution :
Resolving this error requires the assistance of a Canon authorised service facility.
Please use the link at the top of the page to locate your nearest facility.

Error Code Ip2700

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Error Code Ip2700

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1000 - Orange light blinking 2 times

Insert paper into the rear tray.

facility using the link at the top of the page.

1001 - Orange light blinking 2 times

No CD/DVD Tray is inserted within the printer.

Open the paper output tray on the front of the device.

The above picture shows the CD/DVD tray

facility using the link at the top of the page.

1002 Orange light blinking 2 times

No CD or DVD is present on the CD/DVD tray.

Open the paper output tray on the front of the device.

The above picture shows the CD/DVD tray

facility using the link at the top of the page.

1003/E02 - Orange light blinking 2 times

No paper in the cassette (paper tray).

Insert paper into the cassette (paper tray).

facility using the link at the top of the page.

The paper source is incorrect.

Paper is not loaded properly.

Load paper in the cassette (upper).

Press the [OK] button to dismiss the error.

The paper source is incorrect.

Paper is not loaded properly.

Load paper in the cassette (lower).

Close the paper output cover.

1250/E17 - Orange light blinking 3 times

The front door is closed.

Open the front door to allow prints to exit.

Note - This error is detected at the start of printing or during printing.

facility using the link at the top of the page.

1300/E03 - Orange light blinking 3 times

A paper jam has occurred during printing.

Locate and remove the jammed paper from the printer.

facility using the link at the top of the page.

1303 - Orange light blinking 3 times

A paper jam has occurred in the rear tray.

Remove the jammed paper from the rear tray.

facility using the link at the top of the page.

1304 - Orange light blinking 3 times

Remove the jammed paper from the under tray.

facility using the link at the top of the page.

1310/E10 - Orange light blinking 10 times

Double sided printing cannot be performed (paper size not supported).

facility using the link at the top of the page.

machine's memory are deleted.

machine's memory are deleted.

Pull out the paper slowly.

1401/E05 - Orange light blinking 5 times

top of the page to locate your nearest facility.

1403 - Orange light blinking 5 times

A print head temperature sensor error has occurred.

top of the page to locate your nearest facility.

1405 - Orange light blinking 5 times

Faulty data of the print head.

top of the page to locate your nearest facility.

The ink tank cannot be recognised.

1487 - Orange light blinking 7 times

Lift the printer cover up.

facility using the link at the top of the page.

1600 - Orange light blinking 4 times

The ink cartridge has run out.

Lift the printer cover up.

facility using the link at the top of the page.

1660 - Orange light blinking 4 times

1841 2/1846 2 Orange light blinking 6 times