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Fortune Goods

317 Orchard Road


Singapore
4 July 2013
Attn: Mr David Choi
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong
Dear Mr Choi
Re. Order No. 768197
I am writing to inform you that the goods we ordered from your company have not
been supplied correctly.
On 27 June 2013 we placed an order with your firm for 12,000 ultra super long-life
batteries. The consignment arrived yesterday but contained only 1,200 batteries.
This error put our firm in a difficult position, as we had to make some emergency
purchases to fulfill our commitments to all our customers. This caused us
considerable inconvenience.
I am writing to ask you to please make up the shortfall immediately and to ensure
that such errors do not happen again. Otherwise, we may have to look elsewhere
for our supplies.
I look forward to hearing from you by return.
Yours sincerely

J. Wong
J. Wong
Purchasing Officer

Sample Complaint Letter


Name of Contact Person, if available
Title, if available
Company Name
Consumer Complaint Division, if you have no contact person
Street Address
City, State, Zip Code
Dear (Contact Person):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or
service performed) at (location and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because
(state the problem). I am disappointed because (explain the problem: for example, the product does not work
properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed
clearly or was misrepresented, etc.).
To resolve the problem, I would appreciate it if you could (state the specific action you wantmoney back,
charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts,
guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking
help from a consumer protection agency or the Better Business Bureau. Please contact me at the above
address or by phone at (home and/or office numbers with area code).
Sincerely,
Your name
Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone)
Source: Consumer Action Handbook 2001, Federal consumer Information Center, Pueblo, CO,
82009, www.pueblo.gsa.gov

Read more: How to Write a Complaint Letter |


Infoplease.com http://www.infoplease.com/ipa/A0002121.html#ixzz2YFWqBkJP
Your Address
Your City, State, Zip Code
(Your e-mail if sending via e-mail)
Date
Name of Contact Person (if available)
Title (if available)
Company Name
Consumer Complaint Division (if you have no specific contact)
Street Address
City, State, Zip Code

Dear (Contact Person or Organization Name):


Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or
model number or service performed) at (location, date and other important details of the
transaction).
Unfortunately, your product (or service) has not performed well (or the service was
inadequate) because (state the problem). I am disappointed because (explain the problem:
for example, the
product does not work properly, the service was not performed correctly, I was billed the
wrong amount, something was not disclosed clearly or was misrepresented, etc.).
To resolve the problem, I would appreciate your (state the specific action you wantmoney
back, charge card credit, repair, exchange, etc.) Enclosed are copies (do not send
originals) of my records (include receipts, guarantees, warranties, canceled checks,
contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem and will wait until (set a time limit)
before seeking help from a consumer protection agency or Better Business Bureau. Please
contact me at the above address or by phone at (home and/or office numbers with area
code).
Sincerely,

Your name
Enclosure(s)

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