Oracle Utilities

Customer Self Service

Release Notes
Release 2.0.1
E24863-03

May 2012

Oracle Utilities Customer Self Service Release Notes

E24863-03
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ii Oracle Utilities Customer Self Service Release Notes

Table of Contents

Preface .................................................................................................................................................................................... 5
Audience ............................................................................................................................................................................... 5
Additional Resources ............................................................................................................................................................ 5
Chapter 1 .................................................................................................................................................................................... 7
New in This Release ............................................................................................................................................................... 7
Chapter 2 .................................................................................................................................................................................... 9
Known Issues in This Release .............................................................................................................................................. 9

Oracle Utilities Customer Self Service Release Notes iii

iv Oracle Utilities Customer Self Service Release Notes

Preface
This document describes new features and functionality available in Oracle Utilities Customer Self Service version 2.0.1, as
well as known issues identified in this release.

Audience
This document is intended for anyone installing or using Oracle Utilities Customer Self Service version 2.0.1.

Additional Resources
The Oracle Utilities Customer Self Service Installation Guide and the Oracle Utilities Customer Self Service Installation
Guide provide information on product installation/uninstallation, requirements, configuration, and administration.
For information on functionality and known issues for other Oracle products that may be required for installation and proper
functionality of this product, check the product documentation area on the Oracle Software Delivery Cloud (OSDC) web site
(https://edelivery.oracle.com).
Note: This document is subject to revision and updating. For the most recent version of this and related documentation, check
the Utilities Documentation section of the Oracle Technologies Network (OTN) at
http://www.oracle.com/technetwork/documentation/utilities-155272.html.

Oracle Utilities Customer Self Service Release Notes 5

Preface

6 Oracle Utilities Customer Self Service Release Notes

Chapter 1
New in This Release
This section provides high-level descriptions of new features and functionality available in Oracle Utilities Customer Self
Service Release 2.0.1. For details on these and other supported features and improvements in this release, consult the
implementation and installation guides that accompany the product.
Important: This release is a required update to OUCSS Release 2.0.0.
Functional Area

Feature

Account Management

Portal Resource Management

Enhances the OUCSS administration dashboard to better support resources such as

images, icons, etc.used in various ADF Task Flows.

Billing and Payment

Management

Payment Arrangements

Customer Service
Management

Start New Service

Request and setup payment arrangements for outstanding debt at a flat rate per bill over
a period of time.
Orchestrate a customer through a self service flow to start a service as a customer
location. This will help the customer identify the service premise, create a customer
contact, and add a CSR to-do with the salient information.

Terminate Service

Orchestrate a customer through a self service flow to terminate a service agreement.

This will add a CSR to-do with the salient information.

Transfer Service

Combine Terminate Service and Start New Service processes into a single user flow.

Outage Maps and Tables

Provides public outage maps (including restoration time) as well as specific

information for existing customers.

Outage Reporting

Allows customers to report an outage at their premise.

Support for Scalar Meter in Oracle Meter Data Management

Oracle Utilities Customer Self Service Release Notes 7

Chapter 1 New in This Release

Add meter read data to MDM

Retrieve scalar meter usage data from MDM

Download Usage Data

Commercial Features

Allows customers to download their interval usage data through the web portal. This
can be formatted as a CSV file or as a XML file.

Multiple Account Search

Search and Filtering enrolled accounts by specific search criteria

Mobile Browser Access

Provide ADF Task Flows designed for mobile web interfaces

The following functionality is enabled in this release:

Alerts and Notifications

Account Management

Account Charges Summary

View Financial History and Bill

Service Charges to Date

One-Time Payments

View Promotions

Add Scalar Meter Read Data

Recent service usage and costs

Public Outage Table

Report an Outage

8 Oracle Utilities Customer Self Service Release Notes

Chapter 2
Known Issues in This Release
This section describes known issues in Oracle Utilities Customer Self Service release 2.0.1 at the time the product was
released. Single fixes for these issues will be released at a later date.
Bug Number

Known Issue

13965214

Usage is not displayed when using a CSS-MDM direct integration flow. Usage is
displayed properly when service is configured to work through CCB (CSS-CCBBPEL-MDM). This issue should be fixed through MDM patch 13968362.

12748268

The Next button is enabled on Usage Portlet when there are no more records to
view.

12970399

An incorrect error message is displayed when duplicated records are created for
Admin entities.

13948951

On the Lookup Maintenance panel the upper grid should always reflect the state
of the database. Currently, however, it shows new (unsaved) values even if the
Save button has not been clicked.

13951963

A Usage Download request for dates when the service does not exist shows a
generic error message ("Error occurred while downloading data") instead of the
more accurate, "No usage found".

13969204

Newly-added access roles are not displayed on the invite screen.

Workaround : Restart the application.

13974872, 13724641

Lookup and Train Maintenance screens have refresh problems that can affect
display of SS-owned values. When this occurs, records can become editable.

13983197

Page titles may not be accurate. The issue is related to maintaining context in the
Group Space.

Oracle Utilities Customer Self Service Release Notes 9

Chapter 2 Known Issues in This Release

13987745

The View Bill button on the Scalar Consumption Summary is disabled when the
service is pointed to MDM directly.
Workaround: Use the View Bill button on the Account Summary screen.

13995299

WSSCSR user is getting access to all admin pages

Workaround:
1

Login as WSSAdmin and go to the Manage Members page of the

Administrator group space.

Delete the WSSCSRGroup from the members list.

Go to the Manage Pages screen of the Administrator group space. Use the
Set Access dialog for User page, and add WSSCSRGroup to give CSR
users permission to view the User page.

10 Oracle Utilities Customer Self Service Release Notes