Professional Documents
Culture Documents
A group of moral principles, standards of behavior, or set of values regarding proper conduct in
the workplace
Relationships at Work
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Business Abuse
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illegal
unethical
Higher prices
Business Failure
Fewer Jobs
Shoplift *Kickback
Conflict of Interest
Unauthorized Discounts
4. Vandalism
5. Falsify Records
6. Break Confidentiality
7. Ignore Safety Rules
8. Misrepresent Merchandise
9. Poor Client Service
10. Irresponsible Behavior
11. Addictions
drugs
alcohol
tobacco
12. Gossip
Lowers Productivity
Increase Security
surveillance
Networks/Helplines
threats of prosecution
fair/consistent treatment
Ethical dilemma:An ethical dilemma is a situation wherein moral precepts or ethical obligations conflict in such a
way that any possible resolution to the dilemma is morally intolerable. In other words, an ethical
dilemma is any situation in which guiding moral principles cannot determine which course of
action is right or wrong.
Or
An ethical dilemma, also known as a moral dilemma, is a situation where the guiding principles
of our everyday life cannot determine whether a particular course of action is right or wrong.
The moral precepts conflict in such a way as the possible resolutions to the dilemma are in no
way tolerable. It is like choosing between two evils but in in which ever choice is chosen, no
good will been done.
Example:Accounting:
Your supervisor enters your office and asks you for a check for $150.00 for expenses he tells you
he incurred entertaining a client last night. He submits receipts from a restaurant and lounge. At
lunch your supervisors girlfriend stops by to pick him up for lunch and you overhear her telling
the receptionist what a great time she had at dinner and dancing with your supervisor the night
before.
What do you do?
Bank Teller:
You have worked as a bank teller for several months when one of the other tellers who has
become a good friend tells you that her daughter is extremely ill and that se must have an
operation to survive. She also tells you that she has no insurance and the operation will cost
$10,000. Sometime later you ask her about her daughter and she tells you she is just fine now.
She then confides in you that she took $10,000.00 from a dormant account at the bank to pay for
the operation. She assures you that she has already started paying it back and will continue to do
so until it is all returned.
What do you do?
Computers:
In your spare time at work, you have developed a new spreadsheet program on the personal
computer in your office. It is even more powerful, yet easier to sue than anything on the market.
You share your new program with a friend who encourages you to market it on your own because
you could probably make an incredible profit in a very short time. This is a very attractive option,
yet you developed it using company equipment and during time that you were at work.
What do you do?
e. Examine each option to determine which ethical principles and values are involved.
Evaluate.
a. If any of the options requires the sacrifice of any ethical principle, evaluate the facts and
assumptions carefully.
Implement.
a. Develop a plan of how to implement the decision.
b. Maximize the benefits and minimize the costs and risks.
Monitor and modify.
a. Monitor the effects of decisions.
b. Be prepared and willing to revise a plan, or take a different course of action.
c. Adjust to new information.
Results contradictory.
However experiences may have impact.
Gender
Psychological factors:
Cognitive moral development (CMD) refers to different levels of reasoning that individuals can
apply to ethical issues and problems
Criticisms of CMD
Gender bias
Implicit value judgements
Invariance of stages
An individuals locus of control determines the extent to which they believe that they
have control over the events in their life
Personal values, integrity & moral imagination
Personal values
an enduring belief that a specific mode of conduct or end-state of existence is
personally or socially preferable to an opposite or converse mode of conduct or
end state
Personal integrity
Defined as an adherence to moral principles/values
Moral imagination
Concerned with whether one has a sense of the variety of possibilities and moral
consequences of their decisions, the ability to imagine a wide range of possible
issues, consequences, and solutions
Authority
Bureaucracy
Work roles
Organizational
Culture