Professional Documents
Culture Documents
Researcher
L.LAKSHMANAN
Supervisor
Dr T.VANNIARAJAN
Dr. T.VANNIYARAJAN
CERTIFICATE
This is to certify that the thesis entitled Service Quality: A
Comparative Study among Private and Public Sector Banks in
Madurai submitted by
Place: Madurai
Date:
(Dr.T.VANNIAYRAJAN)
L.LAKSHMANAN., M.B.A.,
Assistant Professor,
Department of Business Administration,
P.S.G College of Arts and Science,
Coimbatore.
DECLARATION
I here by declare that the thesis entitled Service Quality: A
Comparative Study among Private and Public Sector Banks in
Madurai in partial fulfilment of the requirements for the award of the
degree of Doctor of Philosophy in Business Administration of Madurai
Kamaraj University, is my original work done under the guidance and
supervision of Dr T.VNNIYARAJAN, Associate Professor and Head,
Department of Business Administration, N.M.S.V.N. College, Madurai, and
the study has not previously formed the basis for the award of any Degree,
Diploma, Associateship, Fellowship or other similar title of any University
or Institution.
Place: Madurai
Date:
L.LAKSHMANAN
ACKNOWLEDGEMENTS
This thesis is indebted to the contributions of many individuals and
institutions. I wish to acknowledge such contributions with love and
gratitude.
First
and
foremost
want
to
thank
my
Guide
am
elated
to
thank
_____________________________________________________________
___for his blessings and valuable guidance to undertake this thesis and ideas
to bring out this thesis successfully.
I am thankful to various Branch Managers of different study units for
permitting me to collect the data from themselves and the customers of their
banks.
I express my gratitude to my family members, especially my wife
L.Alamelu_CA and my Son L.Lakshman Baalaji & My
daughter
L.LAKSHMANAN
CHAPTER I
INTRODUCTION AND RESEARCH DESIGN
CHAPTER II
CONCEPTUAL FRAME WORK AND REVIEW OF
LITERATURE
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CHAPTER III
ANALYSIS AND INTERPREATATION
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CHAPTER IV
SUMMARY OF FINDINGS, SUGGESTION
AND
CONCLUSION
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BIBLIOGRAPHY
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ANNEXURE 1
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