KEITH PITTS MBA

16531 South Denver Avenue, #4

Gardena, California 90248
(310) 878-6058
Email ~ keith.pitts_Sr@yahoo.com

Summary of Qualifications
Solutions-focused, team oriented Information Technology professional with broad-based experience
and hands-on skill in the successful implementation of highly effective helpdesk operations and the
cost-effective management of innovative customer and technical support strategies. Proven ability to
successfully analyze an organization's critical support requirements, identify deficiencies and potential
opportunities, and develop innovative solutions for increasing reliability and improving productivity.
In addition, a broad understanding of computer hardware and software, including installation,
configuration, management, troubleshooting, and support.

EDUCATION
Bachelor of Science Degree, Information Technology January 2006
University of Phoenix, Gardena, CA
Master of Business Administration, Technology Management December 2009
University of Phoenix, Gardena, CA

QUALIFICATIONS
• MS Professional Office/Unix Operating Systems • Capacity Planning
• PBX/Hybrid Systems • MS Access/Visio
• TCP/IP • Computer/Software
• ISDN BRI/PRI • LAN/WAN
• Wireless • T1/C++/Basic C/UNIX
• Frame Relay • Packet Switching
• Centrex • Caregiver
• Java Script/HTML/DSL/Internet • Foster Parents’ Advisory Board
• B2B Sales Management • Telecommunication Business
• Stellent Web Design Development

PROFESSIONAL EXPERIENCE
De Savoy Productions LLC. Torrance, California August 2009 – Present
Chief Executive Officer
• To implement the strategic goals and objectives of the organization.
• To give direction and leadership toward the achievement of the organization's philosophy,
mission, strategy, and its annual goals and objectives.
• Develops and monitors Strategies for ensuring long-term financial viability of the organization.
• Develops future leadership within the organization.
• Oversees the operations of the organization and manages its compliance with legal and
regulatory requirements.
SCRS, Downey, California February 2007- Present
Independent Service Provider
• Responsible for system analysis, implementing training procedures and Stellent Web Updates.
• Responsible for monitoring network for security vulnerabilities, installs security patches and
virus definition updates, troubleshoots hardware and software problems.
• Audit client’s existing information technology, and adjusted systems to clients’ current and
future information technology needs.
• Responsible for assisting clients’ in network, hardware and software administration.
• Responsible for the strategic development and implementation of cost-effective training and
support solutions that are designed to provide improved productivity, streamlined operations,
and faster access to critical information.
• Implement effective client satisfaction strategies by identifying and eliminating the root causes
of client problems.

Fives Acres Foster Care and Adoption Agency, El Monte, California

Caregiver-Foster Parent Advisory Board June 2004 – December 2007
• Promote safe and stable family for foster children.
• Support children and adoptive families.
• Nurture lifetime commitments.
• Ensure permanency for children.
• Continuous training focused on foster and adoption issues.
• Participation in Partnering for Safety and Permanence - Model Approach for Partnership in
Parenting.
• Families in need of support services due to risk of adoption disruption after adoption
finalization.
• First Aid and CPR certification
Affinity Network, Los Angeles, California January 1999 – October 2004
Network Manager
• Responsible for product analysis, implementing training procedures, and promoting sales teams
and providing customer service.
• Developed marketing strategies, prepare monthly status reports and facilitated payroll structure.
Bell South, Tucker, Georgia May 1981 – September 1998
Communications Specialist, Account Management Center
• Responsible for consultative sales of telecommunications, and complex data products from an
assigned account module of 100-1200 customers across Bell South’s nine-state region.
• Audit support staff’s existing sales, and adjusted products to facilitate large corporations’
current and future information technology needs.
• Solutions included telecommunications and data products (DSL, Frame relay, and T1),
programmable features, software configuration and varied complex data products.
• Examines, and interprets information from different sources to generate effective solutions to
complex problems and make sound business decisions. Winner of prestigious “Moment in
Truth Award” Level 2 based on customers evaluations.