DIRECTOR / SENIOR MANAGEMENT - INFORMATION TECHNOLOGY
Global Project Management / IT Infrastructure / Network Architectures / RFPs Contract Negotiations / Acquisitions & Integrations / Staff Development Business & Vendor Relations / Budget & Cost Control / Compliance & Controls I specialize in managing the design, support and oversight of global and domestic IT network infrastructures. Combining technical skills with a passion for IT and helping improve business operations, I am a hands-on manager who works well with people at all levels. I have proven success leading cross-functional and international teams, managing vendor relations and delivering IT projects on schedule and within budget for small to medium-sized business units within a Fortune 500 company as well as within government and medium-sized organizations. Operations-oriented, I design, streamline and implement IT processes and serve as a technical liaison to all levels of management. My technical skills include: LAN, WAN, WLAN, IPT/VoIP, ITSM, A/V, Industrial Networking, Novell, Microsoft and UNIX platforms, Network Convergence, Systems Virtualization, SANs, Disaster Recovery, Security, Manufacturing Execution and ERP Systems.
Manage complex international and domestic IT projects.
Design, streamline and implement IT process and procedures as I recognize the importance of consistent and efficient IT processes. Develop and maintain key business partnerships that foster win-win opportunities. Establish and maintain disciplines for key business processes because it ensures consistent performance of the business. Integrate system-wide technology and upgrades in order to help the business stay competitive with technology. Demonstrated in-depth technical knowledge and broad administrative experience that provides ongoing value to the various business operations.
WORK EXPERIENCE / SELECTED ACCOMPLISHMENTS
IT Director, Support Services, AAA Life Insurance Company, Livonia, Michigan, 2012 to 2015. (AAA Life Insurance is the privately held entity of several of the largest AAA Clubs offering personal life insurance, annuities and accident insurance with over 1M policies in force, 15-year annualized growth of over 15% and 500 employees.) As part of the top leadership for AAA Life, I had direct oversight for the Network Infrastructure, Technical Analysis and Controls, Data Center Operations and Desktop Support teams. Developed the strategic organizational structure of each of the Support Services teams while providing mentoring and leadership development to team members. Interfaced closely with the business to ensure appropriate regulatory compliance while facilitating business objectives. Provided regular technical update presentations to Executive Management as well as IT Staff. Strived for operational excellence through identification and management of Key Performance Indicators. Managed staff of 27 and annual IT capital and expense budget of $12 million.
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Significant Accomplishments: Identified opportunity to replace 3 non-integrated voice systems with a single enterprise VoIP system with full Unified Communications capabilities. Upgrade completed for 500 users in about 1 year with no interruption to the business and an estimated payback of 2.4 years. Led team and efforts to implement significant Disaster Recovery Transformation from tape to disk-based offsite backups and full business recovery in 8 months for over 50TBs of data as a result of my influence with executive management to appreciate the importance of minimizing our risk and recovery times in the event of a disaster. Implemented an ITIL-based IT Service Management and Help Desk system (SaaS) providing centralized and user-friendly incident and problem management and ticketing services company wide resulting in significant improvements in IT processes and Customer Service. Implemented several new technologies and processes including: Network Operations Center, Wireless Networking, Secured Network Infrastructure and the VM and Data Storage environments, each of which provided improvements in productivity and IT system efficiencies. Successful in ensuring operational best practices were implemented and consistently followed through ITs involvement in corporate efforts such as PCI, MAR, Enterprise Risk Management and ITIL by garnering support from my IT teams and the business. Division Director, Enterprise Computing & Infrastructure, Department of Technology (DoT), Wayne County Michigan, 2009 to 2012. (Wayne County is the most populous County in Michigan with about 1.8M residents in 43 communities served by 12 county departments and approximately 4,000 employees.) Had direct oversight of core operational service units for DoT: Network Operations, Enterprise Computing, Telecommunications, Desktop Support, Business Continuity and Security. Primary technical management lead for the consolidation of major County services into single historical facility under restoration. Directed comprehensive project plans and coordinated critical activities of multiple cross-functional teams. Managed staff of 20 managers, contractors and civil servants. Significant Accomplishments: Major Facility Move: Led project teams that implemented comprehensive, new network infrastructure for restored County facility including Security, VoIP, Wireless LAN and LAN technologies for 500 people in 4 months. Successfully managed the full migration of the Countys e-mail system from Novell GroupWise to Microsoft Exchange for 3,200 users in 6 months with no interruption to business operations. Managed upgrade of the WAN to MPLS for over 40 County locations, significantly improving network performance and reliability while controlling costs. Federal-Mogul Corporation, a $7.3B Fortune 500 Tier-1 parts supplier with over 50,000 employees in 34 countries providing OE and Aftermarket components for automotive, heavy-duty, industrial and transport applications. IT Project Manager, 2008 to 2009. Led the standardization of Manufacturing Execution Systems (MES). Conducted plant-wide technology needs assessments, identifying opportunities for efficiency improvements. Served as technical lead on industrial networking strategies. Directed North American projects and provided assistance on global projects. Managed 2 staff and $1M budget.
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Global IT Network Convergence Manager, 2006 to 2008. Provided expertise in global network technologies and operations. Designed, evaluated, assessed and established standards for LAN, WLAN, WAN and IP Telephony (IPT / VoIP) infrastructures. Aligned IT strategy with business requirements. Managed 10 staff and $4.5M budget. Significant Accomplishments: Integrating global, system-wide software: Under direction of CIO, IT department worked to implement SAP globally throughout the company. Managed installation of certified networks for all in-scope locations, upgrading facilities where necessary. Completed infrastructure upgrades prior to final user testing for 20 global sites in just over one year. Capturing savings: Successfully directed a cross-functional team from corporate Purchasing, IT Vendor Management and Networking on an RFP project to select the corporate network cabling vendor. Saved company $250K during first year. Global IT Vendor Relationship Manager, 2005 to 2006. Pioneered the development and management of the IT Vendor Relationship Management team. Directed all aspects of team, including contract negotiation and vendor performance. Worked closely with corporate legal, purchasing and IT finance teams. Managed 2 staff. Significant Accomplishments: Standardizing processes and procedures: The Vendor Relationship Management Group was responsible for reviewing, approving and finalizing over 300 to 400 IT contracts annually with an average turnaround time of 21 to 28 days. Created and implemented Master Services Agreements and Statement of Work templates to streamline process. Utilized IT service contract templates over 70% of time, reducing contract turnaround time to 7 days. Network Infrastructure Manager, 2000 to 2005. Charged with full support of LAN standards, design and management of corporate and remote location network upgrades. Network lead in performing confidential due diligence for acquisitions and mergers. Negotiated and coordinated strategic vendor relationships. Managed 4 staff. Significant Accomplishments: Outsourcing of IT functions: To cut IT costs globally, Federal-Mogul considered outsourcing six major areas of IT. Led global network team in two-year analysis, determining it was not effective to outsource. Worked with corporate team in outsourcing global help desk functions, delivering $1.5M in one-time savings and $1M in annual savings. Consolidating Data Center: As a core team member, led the network portion of the consolidation of a major data center operation effort. Developed project and test plans, actively participated in all "dry run" tests and assisted the lead project manager in the overall project management. Ultimately, the consolidation project saved the company approximately $750K annually. Earlier: Network Engineer and Systems Engineer, Federal-Mogul Corporation. Systems Programmer, AAA Michigan.
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EDUCATIONAL BACKGROUND / CERTIFICATIONS & DEVELOPMENT
Education BS Mathematics, Minor in Computer Science, Michigan State University Certifications CNE Novell Certified Netware Engineer MCSE Microsoft Certified Systems Engineer Menttium Program Graduate Mentoring program for Women in Business