TAGUM CITY LIBRARY EFFECTIVENESS SURVEY

This questionnaire is part of an action research entitled Strengthening the

Management and Operation of the City Library of the Local Government Unit of
Tagum City. As our patrons, we ask for your cooperation by answering the
questions below. The information collected through this questionnaire will be
regarded as completely confidential and shall be used for academic purposes only.
Please put check on the blank space before the item that best corresponds your
answer.
Name (Optional) : __________________________
Age Bracket: ___ 12 years old below ___ 13-17 years old ___ 18-22 years old
___ 23-30 years old ___ 31-35 years old ___ 36-40 years old
___ 41-45 years old ___ 46-50 years old ___ 51-55 years old
___ 56-60 years old ___ 61 years old-above
Sex : _____ Male _____ Female
Profession : __ Student __ Government Employee ___ Private Employee
__ Out of School Youth

__ Others, please specify:

____________________________

Reason for Visiting the Library:

___ Research Works

___ Leisure Reading

___ Access Internet

___ Study

___ Others, please specify: ____________________

Frequency of Time in Visiting the Library:

___ Daily ___ 5-6 times a week

___ 3-4 times a week ___ 1-2 days a week ___ Only when as the need arises

Based on your observation, indicate your rating to the to the following factors
related to the effectiveness of our City Library by putting a check mark (/) according
to the rating scale provided below:
DESCRIPTION
The library management shows outstanding
implementation of its expected service and output

Excellent

Very Satisfactory

The library management delivers mandated

service and output beyond expected level.

Satisfactory

The library management

satisfies clients expectations.

Less Satisfactory

The library management inadequately

performs its expected service and output.

Poor

The management has limited control in the

implementation and thus needing a high degree
of supervision and direction that can lead to
improvement.

a. PHYSICAL ENVIRONMENT
1. Comfort and appeal of the library
2. Library furniture
3. Library ventilation (lights, airconditioning)
4. Accessibility
5. Directional Signs inside the library
6. Quietness of Library Environment
7. Toilet
8. Arrangement of Shelves and Tables
9. Safety

b. RANGE AND DEPTH OF SERVICES

1. Materials Available (books, reference)

2. Reliability of Materials (e.g. books are updated,
newly-purchased)
3. Accuracy of information acquired from library
materials
4. Access to different materials/references in the
library
5. Proper arrangement of materials/references in the
shelves
6. Internet/Wifi Connection

C. COLLECTION MANAGEMENT
1. Newness of books, magazines and other materials
2. Quality of books, magazines and other materials
3. Quantity of books, magazines and other materials
4. Quantity of periodicals (magazines, newspapers)
5. Match of library services to communitys needs

d. ACCESS SERVICES
1. Availability of library catalogues
2. Ease of use and arrangement of library catalogues
3. Availability of photocopiers
4. Availability of computers for research use
5. Borrowing Services

e. LIBRARY STAFF
1. Number of staff available
2. Staffs competence (knowledge about the librarys
collection)
3. Courtesy and Politeness
4. Helpfulness
5. Amount of User Education extended (ex. teaching
how to use library materials, etc.)

In the spirit of participatory governance, please also list areas where we can
improve on to further strengthen our operation and management of our library.
Please also list suggestions that you want us to do in line with our goal of
improving our services.
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Thank you very much for your cooperation!

Yours truly,
LOUIE BRYAN M. LAPAT
Researcher