Careers Guide 2014a

The Guide to Careers in
Logistics and Transport

for everyone from school age and beyond
Contents
Search Section Page
Planning a career in logistics and transport
What are my options?
5
Logistics, Transport and Supply Chain Sector Jobs

Aviation 7
Driving 9
HM Forces 13
Humanitarian Logistics 14
Information and Communications Technology (ICT) 16
Logistics Service Providers 17
Manufacturing Logistics 19
Passenger Transport 20
Ports and Inland Waterways 21
Procurement 22
Rail Transport 24
Retail Logistics and Home Delivery 26
Shipping 28
Supply Chain and Inventory Management 30
Transport Management 31
Transport Planning 32
Warehousing 33
Qualifications
National Qualifications Framework
35
CILT Qualifications: Level 1 Level 6 and MSc
36
IOM Qualifications
37
University-accredited Degrees and MSc 38
Next Steps
Apprenticeships 40
Disability 45
The Work Programme
46
Traineeships 47
Work Placements
48
The guide to careers in logistics and transport
Get the Job Page

Job Hunting 50
Specialist Logistics and Supply Chain Management
51
and Transport Management Recruitment Consultants
Useful Careers and Job Hunting Websites 52
CV Dos and Donts 53
Application Forms and Covering Letters 54
Interviews 55
Appendix
Airports UK
58
Awarding Organisations 58
Bus and Coach Companies 59
Contract Distribution Companies 59
Contract Hire Companies 60
Freight and Parcel Services 60
Freight Trade Associations 61
Home Delivery Parcel Companies 61
Light Railway, Metro Underground 61
Rail and Station Catering 61
Rail Companies Track Maintenance and Renewal Companies
61
Rail Rolling Stock Leasing Companies
61
Sea Transport UK Ports
61
Shipping Companies 63
Train Builders, Maintenance and Repairs 65
Train Operating Companies 65
UK-based Airlines
65
Other 65
Planning a career in
logistics and transport
Further education
There are many courses, qualifications,
training and degree options available in
logistics and transport. It is worth taking
time to contact colleges and universities
to ask them to send you information on
the qualifications they run before making
your decision, so that you can be sure you
choose the best option for you.
It is important in todays world to plan

ahead if you want to be successful, find
a job that you enjoy and keep up to date
with what is going on in the industry. If you
dont know what your choices are and
there are so many available it becomes
difficult to plan your next step.
This careers guide gives details of
your options.
Work placements
Work experience looks great on your
CV and can help to prove that you are
genuinely interested in a particular sector
or company. If nothing else, it will help you
to decide if a particular career is really the
one for you.
Life long learning will ensure that you

are always kept up to date with skills and
knowledge for your job, as well as offering
you opportunities to get better jobs, better
benefits and to earn more.
Apprenticeships
Apprenticeship programmes are routes
into skilled employment. Primarily for
young people, apprenticeships provide
the benefit of participation in structured
training programmes that enable
individuals to develop the skills needed
for a successful career.
Graduate development schemes
Many companies offer graduates training
at work on their graduate development
schemes. This means that you gain
experience and receive training at the
same time. Graduate schemes offer real
opportunities to build successful careers.
Career Options
Further
University Apprenticeships Work
Work
Career
Education Degree
Placements Schemes Options
16 with
no
GCSEs/
GNVQs/
Standard
Grade
16 with
GCSEs/
GNVQs/
Standard
Grade
18 with
A-levels/
Highers
Onthe-job
Training
Gap Year Careers

Advice
Job
Search
What are my options?

What are my interests?
Aviation
Royal Air Force, Pilots, Cabin Crew,
Operations, Ground Handling Passenger
Services, Management, Maintenance,
Engineers, ICT, Marketing, Cargo
Management, Procurement, Stores, Supply
Chain Management, Travel and Tourism
Driving
Coach, Bus, Lorry, Train, Taxi, Van,
Chauffeur, Road Rescue, Lift Truck, Courier
HM Forces
Army, Navy, RAF, RFA, Reserves
Humanitarian Logistics
Work Abroad, UK Social Work, Housing
Developments, Fund Raising, Care,
Education, Health, Disaster Relief,
Africa Support, Aid Transportation
Information and Communications
Technology (ICT)
Technical Support, Servicing, Maintenance
Development, Customer Services, Sales,
Management, Training, Analysts, Design,
Consultancy, Administrators, Database
Management, Smart Couriers
Manufacturing Logistics
Planning, Analysing, Finance, Management,
Customer Relations, ICT, Organisation,
Technology, Research, Environment,
Design, Cost Management
Outsourcing
Business Development, Project
Management, Warehouse Operations,
Transport Operations, Fleet Management,
Sales, Marketing, Systems Design
Implementation and Management,
Negotiating, Finance, Communications,
Customer Relations, Procurement,
Contract Management
Passenger Transport
Bus, Rail, Air, Sea, Operations, Planning,
Financial Control, Recruitment, Public
Relations, Marketing
Supply Chain and

Inventory Management
Planning, Management, ICT, Analysing,
Sales, Marketing, Engineering,
Operations, Warehousing, Inventory
Control, Freight Forwarding, Contract
Management, Reverse Logistics,
Environmental Control, E-commerce
Ports and Inland Waterways

Ferry Operations and Crew, Cruise Line
Operations and Crew, Transportation,
Cargo Operations, Freight Operations,
Warehouse Operations, Catering,
Repair and Maintenance, Dock Policing,
Customs and Excise, Passenger Care,
Communications, Civil Engineering,
Surveying, Building Inspecting,
Environmental and Heritage Advising,
Patrol Operations, Maintenance
Transport Management
Operations, Engineering, Industrial Design,
Analysis, Research and Development,
Health and Safety, Environment,
Customer Services, Marketing, ICT,
Management, Planning, Engineering,
Vehicle Design and Maintenance
Procurement
Purchasing, Planning, Management
Finance, Customer Relations,
Business Strategy, Problem-solving,
Risk Management, Negotiation,
Communications
Transport Planning
Planning, Analysis, Management, Design,
Operations, Environment, System
Development, Infrastructure Planning
Warehousing
Operations, Management, Sales,
Storekeeping, Administration,
Customer Services
Rail Transport
Engineering, Customer Relations, Driving,
Technicians, Train Design, Train Building,
Management, Planning, Operations,
Train Operations
Shipping
Navy, Leisure Boating, Merchant
Shipping, Watersports, Underwater
Technology, Ports, Shipyards, Boat
Building, Coastguard, Environmental
Research, Commercial Fishing, Ship Repair,
Naval Architecture, Ship Management,
Oil and Gas Exploration, Maritime Financial
and Legal Services, Nautical Training,
Marine Insurance, Ship Surveying,
Marine Equipment Manufacturers,
Merchant Shipping
Each section that follows contains

further information on each of the
areas above.
Logistics, Transport
and Supply Chain
Sector Jobs
Aviation
Nearly 200,000 people work at airports
or in airlines in the UK. Its a fast-growing
industry, offering a variety of exciting
and rewarding career prospects across
a surprisingly wide range of activities to
those with no qualifications or many.
Aviation is truly global. Whether for
business travel, leisure and visiting friends,
or shipping cargo and freight around
the world, airlines and airports are at the
heart of 21st-century activity. The UK is a
world leader in this sector, with Heathrow
currently the busiest international airport in
the world, and with Gatwick, Manchester,
Stansted, Birmingham and many other
airports providing essential services to their
local and regional communities.
Key Skills and Requirements
You need to be:
Very safety conscious
Able to work under pressure
Willing to work as part of a team
Able to work shifts (typically 75% of
airport/airline staff work shifts)
Flexibly minded and willing to take on
new tasks frequently
Computer literate
A problem-solver in a fast-moving
business
Types of Work
These fall into three main areas of activity
- airports, airlines and third-party work
such as freight handling. Of the some
200,000 people who work at airports,
about 60% are employed by the airlines or
their handling agents, 11% by the airport
operator, 9% in concessions such as shops
and restaurants, 6% by control agencies
such as Customs and Immigration and 4%
by freight and cargo handlers. There are
dozens of interesting jobs to be found
in aviation.
Airports and airlines have many jobs in

common. Typically:
Airside operations, involving the handling
of aircraft, engineering maintenance and
baggage, both at the operating level and
in management
Ground transportation, motor transport
operations and vehicle maintenance
Cabin services (specific to airlines) and
ground handling passenger services
Procurement, ict services, marketing and
cargo management
Stores and purchasing, and an increasing
emphasis on supply chain management
Airports provide:
Safety and security functions
Terminal baggage systems
Fire services
Retail operations, including catering, car
parking and shops
Field operations including stand allocation
and marshalling
There are many third-party functions
provided at the airports, in support of
airline activities. This is why, for example,
Heathrow has some 440 companies on
the airport site, and Stansted over 140.
Their activities include cargo handling
and freight forwarding, courier traffic, mail
transshipment, engineering and transport
services, and a whole series of supply
chain and distribution activities.
Training
In some areas, such as engineering and
ICT, there is a skills shortage and a number
of organisations have set up their own
training programmes, either directly or in
association with local colleges.
For certain types of careers A-level,
diploma or degree standard is needed but
there are many jobs where common sense,
enthusiasm and a willingness to work hard
and learn on the job will take you well up
the management ladder. Many companies
are willing to provide extra training on the
job or on release to keen employees.
Courses
In such a diverse sector, with such a wide
range of jobs and geographical spread
all over the UK, it is impossible to provide
accurate details of what training may be
available. We suggest that you discuss
opportunities with potential employers,
seek out information on appropriate
websites or enquire at your local careers
centre. A number of diploma and degree
courses are available in the transport
sector, including aviation options.
Prospects
Prospects are what you make of your
chances. Once employed at an airport you
are able to assess the opportunities for
change, to see how your particular skills
can best be employed.
Aviation (continued)
Contacts
AEPS
www.aeps.com
Airport Operators Association
www.aoa.org.uk
AviaNation
www.avianation.com
Aviation Job Search
www.aviationjobsearch.com
Avjobs
www.avjobs.com
British Air Transport Association
www.bata.uk.com
British Airport Services
and Equipment
www.basea.org.uk
British Airways
www.britishairways.com
Civil Aviation Authority
www.caa.co.uk
College Board
www.collegeboard.com
DHL
www.dhl.co.uk
Guild of Air Pilots and Air Navigators

www.gapan.org
EAL Level 4 NVQ in Controlling

Airport Operations
International Air
Transport Association
www.iata.org
EAL Level 2 in Providing Airside

Ramp Services
Royal Aeronautical Society

www.raes.org.uk
Royal Air Force
www.raf.mod.uk
UPS
www.ups.com
Virgin Atlantic
www.virgin-atlantic.com
Please refer to Appendix for
further contacts
Qualifications
www.eal.org.uk
EAL Level 2 NVQ in Handling Air
Passengers
EAL Level 3 NVQ in Handling Air
Passengers
EAL Level 3 NVQ in Controlling
Airport Operations
EAL Level 3 NVQ in Co-ordinating

Airside Ramp Operations
EAL Level 3 NVQ in Planning
Aircraft Payloads
EAL Level 3 in Controlling
Aircraft Operations
EAL Level 4 in Controlling
Aircraft Operations
EAL Intermediate Certificate in Air
Cabin Crewing (Level 2)
NCFE Level 2 Certificate for Airline
Cabin Crew
Driving
Bus Driver
As a bus driver, you will deal with money,
passengers and, of course, drive the bus.
Many bus companies offer opportunities
for promotion. Training will depend on
your experience, but in most cases it takes
a number of weeks before you can start
working on the road with a bus.
Good communication skills
Ability to deal with people
Hold a Passenger Carrying Vehicle (PCV)
drivers licence obtainable through a
bus or coach driving course
To be 21 years old or older although
you might be able to drive a bus on short,
regular services at age 18
No endorsements for serious
motoring offences
Good health you must pass a medical
exam and have good eyesight
Mechanical sense to know if the bus is
developing a fault
You may also be expected to work
unsociable hours, early in the morning, late
at night and at weekends. Some employers
have regulations on how tall you should be,
and you have to show up at work on time
so that your bus isnt late!
Coach Driver
Coach driving can be more varied than
bus driving. You could drive a coach for a
small company doing local school bus trips,
outings and some scheduled services, or
you could work for a national company
doing long-distance services. You could
also work for a coach tour operator doing
trips around Britain or the continent. It is
possible for a driver to obtain an operators
licence and start a business with his
or her own coach or coaches. Coach
driving, particularly for tour operators, is a
responsible job.
You may be away for some time, so

the mechanical state of your vehicle is
something you need to pay attention to.
The loading, unloading and refuelling of
the coach will be part of your job, as well
as possibly acting as guide and helper to
the passengers, which can be a lot of fun.
Coach companies are mostly small, and
dont usually train their own drivers, so you
would have to get a PCV licence before
finding a job. For driving on a coach tour,
you would have to be an experienced
driver already.
Please see Bus Driver section.
Lift Truck Driver

There are a variety of vehicles in
warehouses used for lifting and moving
heavy loads. You dont actually need a
driving licence, unless you take these
vehicles out on the road, but many
employers prefer you to have one. Because
of health and safety rules, employers must
make sure that all their lift truck drivers
are aged 17 years or older and are trained
properly to use lift trucks safely without
supervision. The legal minimum age is 17,
but the recommended age is 18.
Companies usually expect a young person
to gain general experience in warehouse
or stores work first, before taking the
training course.
To be over 17 years old
Prior training
Training
Employers may provide training within their
company, or through an approved training
centre. The AICTT (Association of Industrial
Truck Trainers) can provide a useful list of
HSE-approved training centres. Trainees
start with a Certificate in Basic Training.
Lorry Driver
Lorry driving is a job that can offer a lot of
freedom and variety, travelling around the
country, and even going abroad.
There are some things you need to think
about. Being a lorry driver may mean
staying away from home or working
at night, which may not suit everyone.
Working conditions, in bad weather
especially, can be difficult and hazardous.
Not every journey will take you somewhere
new and exciting, and you may have to
cover the same delivery route every day.
General tasks include:
Loading and unloading goods
Planning and keeping records of routes
Maintaining the vehicle while on the road
Working with Customs and Excise
officials to check the goods
Recording hours worked and
breaks taken
Meeting customers
Drivers can work for haulage firms,
large industrial or retail companies, or
they may be self-employed.
Pass a medical and be in good health
Have very good eyesight
To be able to work on your own and
concentrate for long periods
To be able to cope with emergencies if
they arise
ICT literate to operate the in-cab
computers used to manage delivery
schedules and stock levels
To have customer care skills
To be over 18 years old
Hold an LGV licence
Training
The Category C1 and E licence enables
you to drive light goods vehicles up to
7.5 tonnes, towing a trailer.
Driving (continued)
From the age of 18 and with a clean
licence, you can apply for your Large
Goods Vehicle (LGV) licence, enabling
you to drive any large rigid vehicles over
7.5 tonnes (Category C). A further test
leads to the Category C+E licence, which
allows you to drive articulated lorries and
lorries towing trailers.
Training for the LGV licence could be
as an employee of a large firm that
employs its own instructors, or by going
to an LGV driving school. Training is
also available privately.
Taxi and Hire-Car

Driver
Taxi and hire-car drivers have to be
licensed by the local authority of the
area where they work. Taxis are tightly
controlled, but have the advantage that
they can wait on taxi ranks and pick people
up on the streets with a sign on the taxi.
10
Drivers may own their own taxi or drive for

a fleet and pay the owner a percentage of
the money they get. Mini-cabs or private
hire vehicles can only work through
telephone or radio-controlled bookings.
The rules and regulations can vary from
area to area. In London, for example,
drivers must be familiar with all the
thousands of streets and major buildings
within central London. Out of London,
this is less difficult.
To be 21 years old
Hold a current driving licence
Undergo a police check and a
medical examination
Be tested in their knowledge of
the area
Expect vehicle inspections for mechanical
condition and suitability for use as a taxi
or hire-car
Have the correct insurance
Consult your local authority for details of
the licensing rules in your area. Taxi and
hire-car drivers are usually self-employed,
so their earnings vary and they also
earn tips.
Train Driver
Train drivers are responsible for
transporting both passengers and freight.
They drive trains that may operate on local
or national rail networks and they may
also spend time manoeuvring engines in
sheds or yards. Train drivers perform an
important role in the transport industry
today. Travelling by train is one of the most
popular forms of public transport and
thousands of commuters depend on rail
services on a daily basis.
Trains that transport freight also need to be
controlled by train drivers and they will also
be expected to shunt engines in sheds or
yards. The trains operated by train drivers
may be diesel, electric or a combination of
the two.
Good mechanical knowledge
The ability to concentrate for long
periods of time
Good communication and interpersonal
skills, especially when dealing with the
general public
Excellent awareness of health and safety
regulations and emergency procedures
The ability to remain calm under pressure
A responsible attitude
Good judgement and decisionmaking skills
Driving (continued)
Van Driver
Van drivers work for a variety of different
companies. They deliver a vast range of
goods to shops, businesses or homes.
Delivery drivers have to:
Load and unload vans
Check the goods
Plan routes
Deal with delivery paperwork
Van drivers may also sell goods from their
vans, e.g. fast food, ice cream, milk, fish or
groceries. They are often self-employed or
own a franchise.
Hold an appropriate licence for the size
of van
Have very good eyesight
To be able to cope with emergencies if
they arise
To have customer care skills
Qualifications
CILT(UK)
Level 2 Certificate in Driving
Goods Vehicles
Level 3 Diploma in Driving
Goods Vehicles
Level 3 in Transport Freight by Road
www.ciltuk.org.uk
Contacts
The Chartered Institute of Logistics
and Transport
www.ciltuk.org.uk
AICTT (Association of
Industrial Truck Trainers)
www.aitt.co.uk
The Army
www.army.mod.uk
Arriva Passenger Services
www.arriva.co.uk
Arriva Trains Wales
www.arrivatrainswales.co.uk
c2c
www.c2c-online.co.uk
Careers in Logistics
www.careersinlogistics.co.uk
Chiltern Railways
www.chilternrailways.co.uk
Driving Instructors Association

www.driving.org
Driving Standards Agency
www.driving-tests.co.uk
DVLA (Driver &Vehicle
Licensing Agency)
www.dvla.gov.uk
East Yorkshire Motor
Services Group Ltd
www.eyms.co.uk
First Capital Connect Ltd
www.firstcapitalconnect.co.uk
First Great Western
www.firstgreatwesternlink.co.uk
Firstgroup plc
www.firstgroup.com
Gatwick Express
www.gatwickexpress.com
The Go-Ahead Group plc
www.go-ahead.com
Merseyrail
www.merseyrail.org
National Express
www.nationalexpress.com
Northern Rail
www.northernrail.org
11
Driving (continued)
People1st
www.people1st.co.uk
TransPennine Express
www.tpexpress.co.uk
Serco
www.serco.com
Virgin Trains
www.virgintrains.co.uk
South Eastern Trains

www.southeasternrailway.co.uk

further contacts
South West Trains

www.southwesttrains.co.uk
Southern Railway
www.southernrailway.com
Stagecoach Holdings plc
www.stagecoach.com
12
HM Forces
To succeed in working for HM Forces you
will need to be organised and determined,
and have the drive and resourcefulness to
perform at the highest level.
Royal Regiment of Artillery:

Gunner Artillery Logistics ensure fuel and
ammunition are available for vehicles and
weapons of the Royal Artillery.
Army
Contact
Royal Logistic Corps

The Royal Logistic Corps currently has over
16,000 soldiers and officers, and wherever
in the world you find the army, you will find
the Royal Logistic Corps. It is divided into
five main areas of operation:
Distribution
Supply Chain
Maritime
Catering
Specialists
Other areas where logistics applies within
the army are:
Corps of Royal Engineers:
Military Engineer Resource Specialists take
care of the administration side of obtaining,
maintaining and issuing the large range
of equipment the Royal Engineers needs.
Using the latest computer systems, you
will ensure everything is always in the right
place at the right time.
Royal Electronical and
Mechanical Engineers:
The Regimental Specialists are responsible
for designing and delivering training
courses and the technical store workers
distribute equipment.
Royal Corps of Signals:
The Royal Signals lay and test field cables,
and the technical supply specialists are
responsible for stock control of technical
communications equipment.
Army Air Corps:
Army Air Corps give specialist aviation
support to other units.
www.army.mod.uk
Navy
Royal Navy Careers
Within the Royal Navy, the Logistics
Department is responsible for fuelling,
preparing, supporting and equipping
everyone on board. This can range from
providing meals to despatching bullets.
It has a key role to play.
Supply Chain and Personnel Logisticians
provide essential services such as Human
Resources, pay and cash facilities,
clothing and the movement of stores
for maintenance or support, sometimes
around the world. They can be found
assisting on the flight deck with the
movement of troops and also make up
part of the ships fire-fighting and
damage teams.
Supplier: Suppliers are responsible for

handling the movement, storage and stock
control of various equipment ranging
from food to fuel. This role could see you
working in any area of the RAF. A Supply
Officer is responsible for managing the
team of suppliers and ensuring that all
movement of stock is managed effectively.
Mechanical Transport Driver: These
people drive and operate the fleet of RAF
ground vehicles, which range from large
goods vehicles to mobile cranes. They
are responsible for having the correct
equipment in the right place.
Movement Controller: Movement
Controllers handle the movement of
personnel and equipment by road, rail
and sea.
Contact
www.raf.mod.uk
further contacts
Contact
www.royalnavy.mod.uk
RAF
Royal Air Force
The RAF has many jobs within its
logistics area, including stock controlling,
transporting equipment and managing
budgets. Without the logistics and
equipment section, the RAF cannot
operate. It is needed to move everything
from nuts and bolts to weapons. Roles
within the RAF include:
13
Parts of the world have no food, no clean

water, poor sanitation, no education and
the threat of deadly diseases.
Some places are devastated by natural
disasters such as floods, droughts
and hurricanes. Most countries have
homeless and unemployed people.
By working in humanitarian logistics,
you can help.
There are so many jobs available for charity
work in the UK and all over the world.
Anyone can get involved. It doesnt matter
what you do, there will be a chance for
you to help either by applying for jobs on
charity websites, applying for volunteer
positions or by helping to raise money.
14
Humanitarian logistics can take you all

over the world and is one of the most
rewarding experiences you are likely to
have. You have a chance to help those
who are in need.
Contacts
Types of Work
Camp Manager
Emergency Health Officer
Logistician
Protection Advisor
Team Leader
Youth Education Officer
Health Advisor
Food Programme Assistant
Charities Aid Foundation

www.cafonline.org

and Transport
www.ciltuk.org.uk
Job Search
www.jobsincharity.co.uk
further contacts
Humanitarian Logistics:
Transaid
Transport is one of
the most important
areas of humanitarian
logistics. Without it
nothing would get
to where it needs to
be to help those who
need it.
Qualifications
Safe and affordable transport can help

lift people out of poverty by giving
them access to healthcare, food, water,
education and ways to make a living.
Transaid works together with local people
to help meet their transport needs.
Transaid helps to support the management
of transport fleets in developing countries,
dealing with between 18 and 15,000
vehicles. Transaid helps to maintain these
vehicles to replace them when needed.
Here are a few of the projects that Transaid
has worked on:
Community Bicycle Ambulances Malawi
Transaid worked on providing bicycle
ambulances and trailers in Malawi
and Zambia.
Schools Driver Education Project South Africa
Transaid is helping to provide female high
school students with driver training in
South Africa.
Transport for Safe Motherhood Nigeria
Transaid is working on a project to help
provide emergency transport for pregnant
women who go into labour and need to be
taken to hospital.
Fritz/CILT Certification in
The Certification in Humanitarian Logistics
(CHL) is suitable for professionals working
in operational management positions within
humanitarian logistics. It also provides
a valuable grounding for those with
relevant supply chain experience from
the commercial sector who are aiming to
enter the humanitarian logistics arena for
the first time.
Humanitarian Medical
Logistics Practices
This qualification is aimed at humanitarian
logisticians and medical specialists involved
in medical supply chains. It will increase
humanitarian logisticians and medical
specialists ability to plan and operate
medical supply, as well as safeguard
against the high rate of substandard and
counterfeit medical items pervading the
international medical supply chain.
Humanitarian Supply
Chain Management
The Certification in Humanitarian Supply
Chain Management (CHSCM) is the nextlevel qualification in this range. It is aimed
at humanitarian logisticians operating at a
tactical level and engaged in the planning,
resourcing and management of the supply
chain and the implementation of supply
chain strategy.
Contact
Transaid
www.transaid.org
further contacts
15
Information and Communications

Technology (ICT)
ICT is the one of the fastest growing
functions in everyday life. It brings you
closer to anyone in the world through
internet communication. With more and
more people using computers at home
and at work, this is an area that will keep
on developing until who knows what
computers will be able to do for us! People
are needed in all stages of ICT servicing,
maintenance and development, so this is
an industry that will offer you a wide range
of exciting jobs and the opportunity to
work with all sorts of leading technologies.
Good people and communication
skills knowing what your customers
want, knowing how to work in a team,
knowing how to get the best out of
your workmates
Technical skills provided by external or
in-house training
Organisation skills how to get all
the different people and parts to
work together
Business skills making the best use of
the things you control and being able to
satisfy your customers
Flexibly minded and willing to take on
new tasks all the time
Analytical skills and able to solve
problems in a fast-moving business
Creativity
ICT and Logistics
ICT offers fantastic career opportunities in
logistics and transport, such as technical
support within companies, consultancy
placements, computer analyst work and
software development opportunities,
to name just a few. Logistics skills give
companies a competitive advantage,
because logistics helps companies to
improve service in a shorter time and
aid management of large quantities of
information. such as having stocks of spare
parts available, getting the right person
and the right part to the correct destination
at the same time, and getting the parts
back and returned to the system at the
16
right price to the company and customer.

Logistics operators are better equipped
for this function, so ICT service groups
are keen to outsource work to logistics
providers, ensuring better customer
service and lower maintenance costs.
Types of Work
Technical support
Systems administrators
Database management
Consultancy
Training experts
Software development
Spares inventory
Equipment installation
Smart couriers
Repair of parts
Parts distribution
Warehousing
Technical couriers
Field engineering
Prospects
You can expect an exciting and rewarding
career in a rapidly developing environment
with every opportunity to progress. There
are fantastic opportunities to improve your
training, qualifications and experience to
get high-earning jobs in the ICT sector.
Training
Education and training in all areas of ICT is
widely available from a variety of sources,
including in-company, private providers,
local colleges and universities.
Contacts
and Transport
www.ciltuk.org.uk
Barloworld
www.barloworldscs.com
The Chartered Institute for I.T.
www.bcs.org
CW Jobs
www.cwjobs.co.uk
Just IT
www.justit.co.uk
National I.T. Learning Centre
www.nitlc.com
Pitman Training
www.pitman-training.co.uk
further contacts
Logistics Service Providers
Outsourcing is the term used to describe

the practice in which companies contract
out part of their business operations to a
specialist third party. The most commonly
outsourced operations are payroll,
computer systems and customer service.
When telephoning our bank or gas and
electricity company, many of us speak to
an individual not directly employed by the
company concerned. Indeed, the person
on the end of the phone may not even be
in the same country, but based in a remote
call centre.
More and more companies in the
manufacturing and retail sectors have
given all or part of their logistics operations
to a logistics service provider (LSP). These
outsourced operations may include the
provision of transport of raw materials into
production, the distribution of finished
goods to storage to the final customer,
the warehousing of raw materials or
finished product, the provision of computer
systems that cover all operations and
provide the customer with information,
the management of stock and even the
ordering of products from suppliers.
While there are many LSPs in the market,
there has been increasing consolidation
in the industry and within Europe there
are only around 20 major players. Some
of the largest offer their services globally
and thus their customers tend to be
large multinationals.
The main reasons why companies

outsource their logistics are:
To reduce costs
To concentrate on their main strengths,
such as production, marketing, research
and development
To obtain improved performance and
customer service
To minimise investments in
logistics activities
Working for an LSP can offer a number of
challenges and exciting opportunities. The
nature of the sector means that you will
be involved with many different customers
and industries. The larger LSPs have a
large geographical presence and working
overseas is a definite possibility.
Types of Work
Operational roles in transport
and warehousing
Managing fleets of vehicles or
distribution centres
Business development and sales
Commercial marketing
Systems design, implementation
and management
Project management
Numerate and ICT literate
Strong analytical skills
Flexible, creative and problem-solvers
Good communicators
Customer-orientated focus
Financially aware
Good at negotiating
Multilingual
Prospects
Prospects for promotion and career
development are very good for the
right individual, as there is a shortage of
experienced employees.
Education and Training
It is possible to start a career in
outsourcing from the ground floor, with
few formal qualifications. Some transport
and warehouse managers often began
as drivers or in administration and clerical
roles, where they acquired vocational
training such as the Certificate of
Professional Competence or one of the
career development programmes offered
by CILT.
Smaller LSPs may recruit junior managers
with GCSEs at grades A* C in relevant
disciplines such as business management,
economics, computer science, maths
and languages.
However, it is more common that the
larger firms seek to recruit candidates
as management trainees with a good
university degree (minimum of 2:1)
in any subject, possibly augmented
with a postgraduate degree in
transport or logistics. Language skills
are advantageous.
Courses
A number of universities offer degree
courses in transport, logistics and the
supply chain at undergraduate and
postgraduate level.
17
Logistics Service Providers

(continued)
Contacts
and Transport
www.ciltuk.org.uk
Inside Careers
www.insidecareers.co.uk
further contacts
18
Manufacturing Logistics
Manufacturing logistics will give you the

chance to solve problems every day.
Manufacturing logistics ensures,
for example:
That food in supermarkets is
always available and to the highest
standard possible
That hospitals receive life-saving
equipment on time
That there are sufficient skilled people
available to cope with orders of all sizes
The collection and organisation of raw
materials to create components of some
parts that have never been made before
There are at least 20 different ways of
planning and controlling the flow of
manufactured items, ranging from the most
sophisticated computer systems to the very
simplest visual controls. Doing all that at
the first attempt, with no room for error, is
a job where risk is high and planning vital.
Often your customers or suppliers are in
other countries, making communications
and logistics a real challenge.
Manufacturing logistics can cover a range

of activities, including:
Manufacturing relies on materials and
resources, so manufacturing logisticians
provide the answers, analysing or
forecasting demand, optimising
throughput to meet the customer
requirements and deadlines
Sizing resource requirements,
materials flows and logistics, organising
maintenance, quality planning,
measurement and control
Moving or setting up a manufacturing
plant
Managing the introduction of product,
process and technology change
Establishment of economically feasible
and capable manufacturing resources
Economic evaluations, e.g. product costs
Strategic site planning where to
place or relocate your manufacturing
capability or accommodate scale of
operations changes
Driving improvements in efficiency,
flexibility and responsiveness
Programme and project management
Environmental, utilities and road
infrastructure, or local requirements
assessments
Designing logistics processes and
organisations, such as delivery, collection
arrangements and setting them up to
operate routinely
Procurement strategy
Organising construction, installation,
commissioning and testing
Design and implementation of new or
revised materials handling
Cost and quality management
Manufacturing logistics exists in all
manufacturing processes, ranging from
mass produced food items to submarines.
The above roles may exist in different
locations in different businesses from
purchasing to sales and distribution, but
can typically be found in manufacturing
planning or development functions.

Planning
Numeracy
Co-ordination
Organisation
Communications
Hard work
Innovation
Problem-solving
C grade or above CGSE Maths and
English Language
Prospects
A wide range of opportunities exist,
including planner, warehouse and
stock control.
Training
CILT offers a range of qualifications
from Introductory Certificate to Masters
degree level. The Institute of Operations
Management also runs Diploma courses.
Contacts
and Transport
www.ciltuk.org .uk
Inside Careers
Institute of Operations
Management (IOM)
www.iomnet.org.uk
Manufacturing & Logistics Jobs
www.jobs1.co.uk
further contacts
19
Passenger Transport
Transport is a huge part of everyday
life for almost everybody. Even if
people drive a car, they may still rely
on passenger transport.
Working in passenger transport
management can involve several modes
or combinations of modes, including bus,
rail, tram or light rail, air and ferries. Some
employers are very small, but many are
much larger and form part of multinational
multimodal groups.
The tasks undertaken by passenger
transport managers vary from employer
to employer, but may include one or a
combination of day-to-day operations,
service planning, financial control,
recruiting and retaining staff, public
relations and marketing.
Flexible, creative problem-solvers
Reliable and responsible
Good at negotiating
Logical and practical
Good at prioritising and delegating
Prepared to work long hours at times
Effective managers of people
Computer literate
Prospects
With experience and professional
qualifications, managers can expect to
gain promotion to senior positions within
large employers.
Education and Training

It is possible to start a career in transport
with qualifications ranging from GCSEs
at grades A to C (including English and
Maths) to a degree or postgraduate
qualification in Transport or Logistics.
Small organisations may recruit clerical
staff with qualifications equivalent to
GCSEs who could progress, eventually,
to management. Large organisations
recruit graduates directly into
management training.
Managers normally need to have
the Certificate of Professional
Competence (CPC).
Courses
Increasingly, transport managers have
degrees. There are a number of full-time
undergraduate degree courses in subjects
such as Transport Management or
Transport and Logistics that are particularly
relevant. Business or management courses
are also useful.
It is possible to enter into higher
education and study at degree level in
almost any subject, and then apply for
a management trainee post or take a
relevant postgraduate course before entry.
A number of these management trainee
schemes offer training in bus and rail, as
many of the large transport groups are
operating in both sectors.
Transport employers are increasingly
seeking candidates who are members of
The Chartered Management Institute with
management qualifications.
20
Contacts
and Transport
www.ciltuk.org.uk
The Chartered Management
Institute
www.managers.org.uk
Confederation of Passenger
Transport UK
www.cpt-uk.org
People 1st Sector Skills Council for
Passenger Transport
www.people1st.co.uk
further contacts
Ports and Inland Waterways

Ports are an essential link in our transport
chain. They enable the UK to trade in raw
materials, such as oil, chemicals, ores and
grain, and in finished goods, for example,
vehicles, steel and fresh foods.
Companies you could work for
Ferry companies
Cruise line operators
Transport firms
Stevedoring companies (companies who
load and unload cargoes)
Freight forwarders
Warehouse operators
Catering firms
Repair and maintenance operators
Dock police
HM Customs and Excise
Key Skills
To be prepared to work outdoors most
of the time
To be able to work irregular hours in
some jobs
Good communication and teamworking skills
To be fit and healthy some jobs
require lifting
To be very safety conscious
Types of Work
Ports and Terminals
Britain has a large number of active ports.
Many of these offer facilities for the fishing
industry or recreational facilities such as
yacht marinas, and ferry terminals, besides
the more usual trading opportunities. Ports
are mechanised, and so only need a small
number of workers to deal with cargo.
Around 50% of jobs are in port operations;
other jobs are in technical work,
administration and management.
Inland Waterways
Most of our rivers, canals, lakes and
reservoirs are managed by British
Waterways, though there are also some
rivers and waterways run by other
organisations. There is some commercial
traffic on inland waterways, but they are
mostly used for leisure activities.
British Waterways employs:

Civil engineers
Surveyors
Building inspectors
Heritage and environment advisors
Patrol officers
Maintenance workers
work environment, recruitment is usually

restricted to those aged 21 and over. There
are NVQs at Levels 1-5 in various aspects
of the industry. You would normally need
to show evidence of experience or related
qualifications when applying for jobs.
Contacts
Most canals in the UK are over 200 years

old, so maintenance workers are kept busy,
repairing banks, lock gates and pumping
equipment. There are also commercial,
ICT, financial and administrative staff, and
people involved in marketing, running
and developing the leisure business.
British Waterways offers one-year work
placements to undergraduates in areas
such as engineering, marketing, finance
and ICT. Several private companies are
involved in providing leisure activities and
facilities in the more popular sections of the
canals, on the Thames and on the Norfolk
Broads. In addition to hire companies,
there are many boatyards offering
services to private boat owners who need
moorings, fuel and repairs.

and Transport
www.ciltuk.org.uk
British Ports Association
www.britishports.org.uk
further contacts
Prospects
On-the-job training can bring promotion to
supervisory jobs or junior management for
people in operational and technical roles.
Training
Related courses include environmental
management, leisure and tourism, heritage
and conservation, transport management
and engineering, fish farming and waterkeeping. There are also some courses in
boat-building available.
Large companies offer graduate
management training schemes, and
there are graduate apprenticeship
opportunities. A Diploma in Port
Management can be gained by distance
learning. Technical management of
port facilities is usually carried out by
people with some experience at sea
or with engineering qualifications and
training. There is a range of jobs on
the commercial and administration side
that are open to entrants with GCSEs,
A-levels or equivalent. With the growth in
European trade, language skills are often
useful. Due to the potentially dangerous
21
Procurement
A buyer or procurement manager controls
a companys commercial relationship with
its suppliers.
When you wanted a games console, how
did you do it? Did you research the market
and buy a magazine that gave you the
different technical details of all the games
consoles available? Did you then check the
prices on the internet for the best deal?
If you did, then you are becoming a
good buyer.
Every company purchases goods and
services of some description:
Engineering spares for buses and trains,
and tractor units for heavy goods vehicles
The trains, buses and vehicles themselves
Permanent way for the rail system
Stationery, mobile phones, hotels and
plane tickets for administration
Outsourced services, such as
warehousing and distribution, cleaning
services and engineering repair services
The buyer needs for each purchase:
Carefully define (specify) with your
colleagues who will use the goods or
services what is really needed
Research the market carefully to see
whether the specification is too good or
not good enough
Research potential suppliers
Draft tenders, particularly in the public
and utility sectors
Access and verify tenders
Assess and accredit suppliers
Negotiate best terms for your company
on price, value and supplier resilience
Ensure that the interface administration
works and suppliers are paid
Decide whether contracts should
be one-off or have on-going call-off
arrangements
22
uyers cannot do this all the time for

B
every purchase; they must manage their
portfolio: Which goods and services are
vital to the company? Which need all the
effort above? Which are not that important?
These goods and services need a buying
framework, but the buyer should only be
involved in a crisis and once a year for a
review meeting.
Prospects
Your prospects will depend on the area of
procurement you work in, as well as your
qualifications and experience.
Splitting your attention this way is called a

procurement strategy.
There are many routes to being a

procurement manager:
You need a suitable good scientific
or business degree from any good
university; languages are very useful for
European and global companies, but you
will need an A* in Maths; MBAs are also
sought after by companies
Many large companies have graduate
training schemes where you can express
a preference to become a buyer/
procurement manager, which they
will ensure that you understand the
business and see how the supply chain
knits together before you concentrate
on purchasing
You can join a purchasing department
directly from university, particularly where
there are no graduate training schemes
You can join the Civil Service intake
with your sights on procurement as
your speciality

Procurement managers are important
to the business. They ensure the steady
supply of goods and services needed to
allow the company to function and they
also help in ensuring competitive margins
by buying carefully.
Good mathematical skills
Excellent communication skills
Excellent relationship skills
Good ethics
Patience and resilience
A good understanding of risk
The ability to negotiate
An appreciation of contract law and the
drafting of contracts
Buyers in transport companies have

generally graduated from universities.
There are specialist degree courses offered
by some universities.
Procurement (continued)
Contacts
& Transport
www.ciltuk.org.uk
People in Procurement
www.peopleinprocurement.net
Supply Chain Recruit
www.supplychainrecruit.com
Supply People
www.supplypeople.com
Chartered Institute of
Purchasing & Supply
www.cips.org

further contacts
Inside Careers
Matchtech Group
www.matchtech.com
23
Rail Transport
Want to work with advanced technology
and great people?
From Virgins Pendolinos to Londons
automated Docklands system, rail is the
most environmentally friendly way to
transport people and freight around the
country. Careers range from managing
your own patch to designing and building
the future. Rail transport is growing fast
and needs enthusiastic people with new
ideas to meet the challenges ahead.
People skills knowing what your
customers want, knowing how to work in
a team, knowing how to get the best out
of your colleagues
Technical skills some jobs need you to
know how to design, build and operate
systems, ranging from large structures
such as bridges to sophisticated ticketing
and control systems
Organisation skills how to organise
people and parts to work together
24
Business skills making the best use of

the things you control and being able to
sell them to your customers
Commercial skills understanding the
market and knowing how to make the
product desirable
Types of Work
The railway industry has many
organisations and companies and the
range of jobs is huge. Train operators such
as Virgin, First or National Express run
passenger trains and want people who
can look after their customers at stations
or on their trains. They also want people
to drive their high-speed or metro trains
and technicians to look after their complex
equipment. Network Rail is the national
organisation that looks after the tracks and
signals and needs people who understand
how to make a complex system work
efficiently. Many other organisations supply
goods and services, such as caterers,
consultants and contractors. Designing
and building trains is an international
industry, with multinational companies

using their worldwide experience. London
has its own organisation running the Tube.
If you want to be in charge of it all, then
you need to work for the Government or
one of its agencies, such as the National
Transport Agency for Scotland.
Prospects
With experience and professional
qualifications, managers can expect to gain
promotion to senior positions.
One of the benefits of working in the
rail industry is that you get discounts on
rail travel.
Rail Transport (continued)

Training
There are so many different jobs in rail
transport that you can enter the industry
in many ways, but business and technical
qualifications are most often the best.
At GCSE and A-level, the sciences will help
you into the technical parts of the industry,
while business studies and vocational
qualifications are a good way to get into
management. Many courses cover the
whole transport and travel industries, after
which you can specialise in rail.
Contacts
Careers in Rail
www.careersinrail.org
ETS Engineering and
Project Services
www.ets-group.com
The National Skills Academy
Railway Engineering (NSARE)
www.nsare.org
Courses
Network Rail
www.networkrail.co.uk
Aston University
www.aston.ac.uk
Rail Freight Group

www.rfg.org.uk
Birmingham University
www.birmingham.ac.uk
Rail Personnel
www.railpersonnel.com
lnstitute of Railway Operators

www.railwayoperators.org
Railway People
www.railwaypeople.com
Kingston University
www.kingston.ac.uk

further contacts
Newcastle University
www.ncl.ac.uk
Newham College of
Further Education
www.newham.ac.uk
Sheffield Hallam University
www.shu.ac.uk
25
Retail Logistics and

Home Delivery
If you have a real passion for customer
service and ensuring that stores are
stocked or individual customer orders are
delivered to home or for Click & Collect,
then you should consider a career in one
of the fastest moving and most exciting
parts of the industry.
Since the turn of the new millennium,
retail has been undergoing something of a
revolution, driven by the internet, and the
UK is leading the world in multichannel and
omni-channel retailing. Currently, around
10% of all retail sales in the UK are made
online, and this is set to grow further in
the next decade. No longer do customers
solely visit stores to select items; their
shopping journeys travel from catalogues
to the web to stores to contact centres and
back again as consumers research, buy
and acquire their much-needed purchases.
This means that traditional retail supply
chains where manufacturers shipped
goods from source to wholesale
distribution operations or retailer
distribution centres and from there on to
the high street stores have been disrupted
forever. In many cases the shelf edge is
virtual, and getting stock in the right place
to support consumer demand is a real
science, demanding agility in execution
whilst maintaining leanness in operation.
The fast pace of central retail distribution
operations is a key feature of the high
street replenishment operations in
distribution centres that are increasing in
size a million square feet of warehousing
on a single site shipping more than a
million cases per week across national
or regional delivery operations is not
uncommon. The planning, staffing,
management and execution requirements
across such business operations require
sophisticated systems and processes
not a challenge for the faint-hearted.
satisfaction or 100% failure, with no

in between. This is service operations
management on a vast scale, but with a
necessity for delivery of a perfect solution
every time and in an environment that is
always on 24 hours, 365 days a year:
an exhilarating and high intensity world
where you can really see the impact of
your activity on the end-customer. In an
area that is seeing enormous levels of
innovation and invention, this is the
world of the future and of the ultimate
logistics challenge!
Key Skills
Numerate and ICT literate
Good analytical skills
Strong customer service orientation
Flexible, creative and with a disposition
to solve problems
Great communication
Inquisitive nature, and desire to learn
and add value to the business
Financially capable
Negotiation skills
People skills
Can-do attitude with real energy
and drive
Ability to work in a team
Types of Work
Working in retail logistics, either in store
distribution or home delivery, can offer a
variety of roles with a breadth of exciting
opportunities and real challenges. Whilst
the UK is leading the world, our insights
and experience are increasingly valuable
as retailers take their offerings overseas,
or ship internationally. As a result,
international travel or placements are
increasingly available, working often as
innovators in new markets. Positions in
planning, inventory control, warehouse/
fulfilment operations, customer service,
transport, home delivery operations,
contract management and system control
are amongst a wide array of possible roles.
Home delivery presents an even greater

challenge. Every customer order presents
the opportunity for 100% customer
26
Prospects
Working with some of the largest retailers
in the business can offer very attractive
packages, and often comes with early
responsibility for the more talented recruits.
Prospects for promotion and career
development are very good for the
right people.
Training
Joining at the operational level and
working your way up the organisation with
limited formal qualifications is a real option
in retail. Many senior operational managers
in transport and warehousing began their
careers in this way, and there are many
directors who started in junior operational
roles where they learned the ropes and
often acquired vocational qualifications,
such as a Certificate of Professional
Competence or a Certificate in Logistics,
whilst learning on the job skills.
Many retail organisations or their service
providers (see LSPs) recruit for apprentice
schemes, and at post GCSE or A-level
entry. Good qualifications in subjects such
as Mathematics, Economics, Business
Studies, ICT, languages, Geography,
English and the sciences would be useful
at these points of entry.
Larger firms also recruit graduates directly
into their logistics functions, often as part
of a broader cross-functional graduate
scheme. For these roles, a good university
degree (2:1 typically) in a wide range of
disciplines would be necessary, possibly
with a Masters in Logistics, Business or
similar discipline. Relevant work experience
during holidays is always welcome as an
added item on a candidates CV.
Courses
A number of universities offer
undergraduate degrees in Logistics and
Transport and several postgraduate
specialist programmes are also available
in the UK and overseas.
Retail Logistics and Home

Delivery (continued)
Contacts
Most retail organisations describe
the positions available and the entry
programmes on their websites.
Similarly, most recruitment agencies have
specialist divisions focused on the retail
logistics market.
and Transport
www.ciltuk.org.uk
(Retail Logistics Forum launched
in 2014)
British Retail Consortium

www.brc.org.uk
Collect+
www.collectplus.co.uk
Inside Careers
UK Warehousing Association
www.ukwa.org.uk
further contacts
27
Shipping
The Merchant Navy is the collective term
for the British shipping industry. A career in
the industry offers the chance of a unique
and adventurous lifestyle packed with
exciting career prospects. With the ocean
as your backdrop and the most advanced
and sophisticated ships in the world as
your workplace, there really is nothing to
compare with a life at sea.
Opportunities exist in navigation,
engineering, catering and hospitality for
enthusiastic and hard-working people.
With a training scheme that is second
to none, you will have the potential to
succeed to the levels of Captain, Chief
Engineer or Hotel Services Manager.
Training is conducted in a nautical college
or university and worldwide aboard ships.
Once qualified, you will be rewarded with
generous pay and leave periods.
British Shipping has one of the most
efficient and diverse fleets in the world.
Over 95% of the UKs imports and exports
go by sea. The ships are operated by
individual companies and trade worldwide.
They include:
One of the worlds largest and most
modern ferry sectors
Some of the most prestigious cruise ships
in the world
Containerships carrying a variety of cargo
High-quality oil, gas and chemical tankers
of all sizes
Modern bulk carriers for ore, grain
and coal
Specialised vessels, including survey and
exploration
Short-sea and specialised vessels, such
as offshore oil and heavy lift craft
Types of Work
Merchant shipping
Marine equipment manufacturers
Leisure boating
Water sports
Ship classification and surveying
Underwater technology
The Royal Navy
Ports
Shipyards
Boat-building
28
Ship agency
Marine insurance
Naval architecture
Oil and gas exploration and production
The Coast Guard
The RNLI
Maritime financial and legal services
Environmental research
Government departments
Unions
Commercial fishing
Nautical colleges
Professional institutes and societies
Voluntary services and associations
Ship repair
Ship management
Opportunities for a career in the shipping
industry have never been better:
Stimulating and varied work using the
latest technology
Exciting responsibility at an early age
Unequalled travel opportunities
Qualifications that are recognised
throughout the world
A variety of options as you develop
your career
Excellent rewards
Prospects
Many seafarers spend their whole career
at sea, whilst others choose to advance
their careers ashore. Maritime industries
require ex-seafarers with practical
experience obtained at sea for positions
in areas such as ports, ship management/
operations, law, education, ship surveying,
broking and marine equipment production.
Training
The recruitment of school leavers into the
Merchant Navy to train as officer cadets
is co-ordinated centrally by the Merchant
Navy Training Board. You can choose from
a range of entry routes, depending on
your qualifications and personal
requirements, and you can follow deck
or engineering options.
You will follow a planned programme of

learning and experience, with alternating
periods at college and at sea, obtaining the
relevant nationally recognised qualifications
and professional maritime certificates. Each
route provides progression opportunities
to the next stage, through the ranks
to Master/Captain or Chief Engineer,
depending on your chosen option, ability
and ambition.
You will be sponsored during your
training. The sponsorship package will vary
according to the training programme and
the company concerned, but in all cases
tuition fees will be paid and the total costs
of practical training and experience at
sea will be met by the company. In some
cases, sponsorship will include a salary or
training allowance that will more than cover
residential costs at college.
During your training you will spend time
on board the ships and you could sail to
places such as Australia, Asia, through the
Panama Canal and the Caribbean. Your
living quarters will be comfortable, with
some ships having a crew bar and a gym.
You will often work with people of different
nationalities and make lifelong friends
throughout your career.
Shipping (Continued)
Contacts
British Shipping
www.british-shipping.org
Go To Sea
www.gotosea.org.uk
Institute of Chartered Shipbrokers
www.ics.org.uk
Institute of Marine Engineers
www.imarest.org
The Marine Society

www.marine-society.org
The Merchant Navy Training Board
www.mntb.org.uk
Nautical Institute
www.nautinst.org
further contacts
Lloyds Maritime
www.lloydsmaritimeacademy.com
29
Supply Chain and Inventory

Management
Have you ever tried to buy something
and it was not available? Did this leave
you frustrated, or did you just go and
buy something else in another shop?
Supply chain management (SCM) is the
management discipline that aims to satisfy
customers every time, everywhere.
SCM is about managing the flow of goods
from the point of origin (a factory anywhere
in the world) to its final destination, in a
shopping basket or delivered to your
home address.
SCM is a relatively new management
discipline and has developed from
bringing together more traditional
roles such as buying, transport, freight
forwarding, manufacturing and retailing.
It is increasingly making use of new
technologies such as the internet,
satellite communications, radio
frequency identification (RFID) and
global positioning systems (GPS).
This is a highly complex environment:
Thousand of products are travelling to
thousands of destinations
Timing is critical: too early and it may not
be possible to make a delivery; too late
and a sale might be lost
The range of skills required is wide, from
ICT to management
There are many interested parties, all
with their own objectives so the ability to
work in highly charged environments is
very useful
More importantly, it requires good
managers who can analyse and
understand complex issues, motivate
multidisciplinary teams and work
comfortably with people at many levels in
an organisation.
30
As a result of the breadth of SCM, there

are many routes in. These include:
Working for a retailer, either in the
stores or in head office as a buyer and
merchandiser
Working for a logistics company
Working in a manufacturing environment,
either in the factory or as a planner and
inventory manager
Working for an ICT company that
provides software and services to support
supply chain operations
Working for a consultancy as an analyst
Increasingly, sales and marketing roles are
seen as having an SCM dimension.
Key Skills
The list of skills required is equally wide,
and few people will possess all of them.
However, they include:
Numeracy and analytical abilities
ICT skills
Technical knowledge of a specific
area (such as transport or
warehouse operations)
Team management
Motivational skills
Influencing and persuasion
Training
It will be obvious from the comments
above that there are a wide range of
training opportunities available.
Good A-levels and a wide range of
degrees are good starting points. There
are a number of specialist logistics degrees
available from various universities. Degrees
in retailing are also available.
After completing a degree, a period of
work experience will be necessary. Some
major manufacturers, retailers and logistics
companies offer SCM programmes for
graduates, ranging from one to three years.
Prospects
Only in recent years has SCM been
recognised as a core management
discipline. It is complex and requires a wide
range of skills. Most senior supply chain
managers have developed from a more
conventional discipline, such as retailing,
buying or manufacturing. Even accountants
become supply chain managers.
It is possible to enter the profession
through a number of routes and still get
to the very top of the management tree.
For those not destined for the very top,
there are many opportunities that suit a
wide range of skills and capabilities. The
key requirement is to be able to work
with people who will have an equally wide
range of skills and backgrounds.
Contacts
and Transport
www.ciltuk.org.uk
Inside Careers
Novus Trust
www.novus.uk.com
further contacts
Transport Management
Transport management is the process of

ensuring that passengers and freight are
provided with the services they need and
that they are delivered to the right place,
at the right time, after the highest possible
quality journey and at the right price.
Who employs professional
transport managers?
National and local government
Passenger transport companies
road, rail, air and sea
Construction companies
Freight transport companies road, rail,
air, sea and inland waterways
Travel and tourism companies
Coal, oil, steel, gas and
electricity companies
Seaports, airports, Royal Mail and
the NHS
Breweries, supermarkets, clothing and
food manufacturers
Car fleet operators and courier services
The armed services
Consultancies
Ability to work with people from all walks
of life
Analytical and/or ICT skills at
various levels
Ability to work at all hours of the
day and night it is a 365 day a
year industry
Languages particularly if you want to
work in travel and tourism
Ability to work well in teams
Ability to work under widely varying
levels of pressure and develop a blend of
management skills
The ability to take responsibility
often at quite a young age
Good all-round GCSEs followed by
A-levels especially those including
an introduction to the business world,
numerical and analytical skills, plus
modern languages
Contact
A good quality degree in any subject

there are specialist transport/distribution
degrees available, but degree-level entry
is not the only way into the industry

and Transport
www.ciltuk.org.uk
Types of Work
Planning
Customer services
Engineering
Research and development
Operations and fleet management
ICT
Industrial design
Analysis
Health and safety
Environmental
National Careers Service
www.nationalcareersservice.direct.gov.uk
further contacts
Prospects
Opportunities varying according to age,
experience, qualifications and company
size, location, etc. Through qualifications
and experience, promotion will occur.
Training
Many companies encourage employees to
gain additional professional qualifications
to enhance their career prospects.
Professional and postgraduate qualifications
are available at a number of colleges and
universities, and can be studied on a fulltime, part-time or distance learning basis.
This includes the range of professional
qualifications offered by CILT up to
MSc level.
31
Transport Planning
Are you interested in:
Social interaction
Environmental issues, climate change and
sustainability
Economic performance and regeneration
Travel?
Then transport planning might be the
career for you.
Transport affects all aspects of our lives
- from going to school, to work, to social,
leisure and sporting activities.
Key Skills
Imaginative and visionary
Lateral thinkers
Analytical
Objective
Problem-solvers
Practical and concerned about detail
Attentive to needs and behaviour
towards travel
Interested in how businesses interact
Communicative both in word and
in speech
Comfortable with numerical relationships
Computer literate
Types of Work
Transport planning concerns all parts of
the transport system from walking and
cycling, to use of cars, lorries, buses and
trains, air and even space travel. There is
inevitably a close interrelationship between
where activities take place and how and
when travel occurs.
There is a shortage of qualified transport

planners - a position that both the
professional bodies and academia are
trying to address but it does mean that
there are vast opportunities to make your
mark in a challenging and rewarding area
of work. Jobs exist within both the public
and private sectors either within central
and local government or with consultancies
and other private organisations with a
transport interest.
Training
Transport planning is a complex subject
and therefore frequently requires more
than one university degree. A number of
universities and colleges offer specialist
MSc courses in various aspects of
transport planning. Participants in such
courses can come, and are encouraged
to come, from a variety of backgrounds
and subjects studied at first-degree level,
although social science subjects tend to be
the usual stepping-stone.
Routes for transport planning technicians
are also available with NVQs in Transport
Management at Levels 3-5.
In addition there are professional bodies
such as CILT that also offer qualifications
and training to keep career progression
moving forward and knowledge up to date.
The planning involves all stages within a

project or scheme:
Conception
Feasibility
Design
Viability
Acceptance
Project management
Delivery
Review
32
Contacts
and Transport
www.ciltuk.org.uk
The Chartered Institute of Highways
& Transportation
www.ciht.org.uk
Inside Careers
Institute of Civil Engineers
www.ice.org.uk
Mayer Brown
www.mayerbrown.co.uk
Royal Town Planning Institute
www.rtpi.org.uk
Transport for London
www.tfl.gov.uk
Transport Planning Society
www.tps.org.uk
further contacts
Warehousing
The handling, storage and onward
movement of goods and materials around
the country is a vast and complicated
business. To ensure that, for example,
supermarket shelves are kept full and
clothing stores receive their new seasons
fashion stocks, warehouses operate by
storing a wide variety of products and
then despatching them to where they are
needed. There is plenty of warehouse
work at all levels, from jobs that require
no qualifications for entry up to positions
for graduates.
Most goods at some point need to be
stored in a warehouse, so warehouses
receive goods, store them safely
and securely and despatch orders
to customers
Different types of stocks are stored in
warehouses - chemicals, electrical goods,
textiles, foodstuffs, furniture, etc and to
manage stocks safely warehouses may
need to:
Be kept at a certain temperature
Have refrigerated areas
Maintain particular conditions of light
Ensure heightened security
Computer technology has changed
the way that warehouses operate by
making it possible, to within a few hours
of receiving an order, to ensure that
items are assembled and delivered to a
particular factory or store. All items coming
in, stocked and going out are recorded
on warehouse computer systems. Some
warehouses are so big that computer
controlled cranes and lift trucks are used
to move between storage racks and
automatically select goods.
Examples of Employers
Manufacturing companies
Supermarkets
Retailers
Mail order companies
Wholesalers
Furniture removers
Armed forces
Freight companies
Specialist warehousing companies
Key Skills
The ability to work accurately and
methodically
ICT and numeracy skills
The ability to work well within a team
Problem-solving
Planning and organisation
Types of Work
There are a lot of different day-to-day
functions performed in warehouses,
so there are many job opportunities
available, including:
Warehouse assistants
Warehouse management
Store keeping
Stores sales
Stores administration
Assembly and packing
Lift truck driving
Customer service assistants
Supervisors
Contacts
and Transport
www.ciltuk.org.uk
United Kingdom
Warehousing Association
www.ukwa.org.uk
further contacts
Training
With experience and qualifications,
employees can work their way up the
ladder to supervisory and management
positions in warehousing, although
some of the large companies do prefer
to recruit candidates with degrees or
Higher National Diplomas (HNDs) into
trainee management positions due to the
demanding nature of the job. For basic
warehouse or storekeeping jobs you do
not need any qualifications, but they are
always an advantage. Candidates with
GCSEs in Maths and English can be
successful in getting a job. Some GCSEs,
A-levels, vocational A-levels or higher
qualifications such as a degree might be
required for trainee management posts. It
is possible for young people to gain NVQ
qualifications in the workplace by taking
part in apprenticeship schemes.
There are a number of relevant
qualifications available for those wanting
to enter the warehousing profession. CILT
offers relevant qualifications studied part
time while you are working.
33
Qualifications
National Qualifications
Framework
Entry
Entry level qualifications recognise basic
knowledge and skills and the ability to
apply learning in everyday situations under
direct guidance or supervision. Learning at
this level involves building basic knowledge
and skills and is not geared towards
specific occupations.
Level 1
Level 1 qualifications recognise basic
knowledge and skills and the ability
to apply learning with guidance or
supervision. Learning at this level is
about activities that mostly relate to
everyday situations and may be linked
to job competence.
Level 2
Level 2 recognise the ability to perform
varied tasks with some guidance or
supervision. Learning at this level involves
building knowledge and/or skills in relation
to an area of work or a subject area and is
appropriate for many job roles.
Level 3
Level 3 qualifications recognise the ability
to gain and, where relevant, apply a range
of knowledge, skills and understanding.
Learning at this level involves obtaining
detailed knowledge and skills. It is
appropriate for people wishing to go to
university, people working independently,
or in some areas supervising and training
others in their field of work.
Level 4
Level 4 qualifications recognise specialist
learning and involve detailed analysis of a
high level of information and knowledge
Level 7
Level 7 qualifications recognise highly
developed and complex levels of
knowledge that enable the development
of in-depth and original responses to
complicated and unpredictable problems
and situations. Learning at this level
involves the demonstration of high-level,
specialist professional knowledge and
is appropriate for senior professionals
and managers. Level 7 qualifications
are at a level equivalent to Masters
degrees, postgraduate certificates and
postgraduate diplomas.
in an area of work or study. Learning at

this level is appropriate for people working
in technical and professional jobs and/or
managing and developing others. Level 4
qualifications are at a level equivalent to
Certificates of Higher Education.
Level 5
Level 5 qualifications recognise the ability
to increase the depth of knowledge and
understanding of an area of work or study
to enable the formulation of solutions
and responses to complex problems and
situations. Learning at this level involves
the demonstration of high levels of
knowledge, a high level of work expertise
in job roles and competence in managing
and training others. Qualifications at this
level are appropriate for people working
as higher grade technicians, professionals
or managers. Level 5 qualifications are at
a level equivalent to intermediate Higher
Education qualifications such as Diplomas
of Higher Education, Foundation and
other degrees that do not typically provide
access to postgraduate programmes.
Level 8
Level 8 qualifications recognise
leading experts or practitioners in a
particular field. Learning at this level
involves the development of new
and creative approaches that extend
or redefine existing knowledge or
professional practice.
Level 6
Level 6 qualifications recognise a specialist,
high-level knowledge of an area of work or
study to enable the use of an individuals
own ideas and research in response to
complex problems and situations. Learning
at this level involves the achievement of
a high level of professional knowledge
and is appropriate for people working
as knowledge-based professionals or in
professional management positions. Level
6 qualifications are at a level equivalent to
Bachelors degrees with honours, graduate
certificates and graduate diplomas.
Source:
The statutory regulations of external qualifications in England, Wales and Northern Ireland 2004
35
CILT Qualifications
Level 1 Level 6 and MSc
CILT is a recognised provider of professional
qualifications for the logistics and transport
sector. We provide a range of courses to
suit all levels of ability, ranging from new
entrants to those who are progressing to
strategic management.
There are no specific entry requirements
for any of the CILT courses: they are all
open access. However, a relevant job
role would be beneficial at all levels. A
reasonable level of numeracy and literacy
is required for all qualifications.
These qualifications are available through
a network of CILT Centres or our
Distance Learning Programme, which
is essentially an independent, self-study
learning method.
CILT(UK) Level 1
Award in Logistics and Transport
Designed to offer an entry-level overview
and a basic insight into the logistics and
transport profession.
CILT(UK) Level 2
Certificate in Logistics and Transport
Offering a broad understanding of the
principles, applications and concepts
of logistics.
Award in Customer Service
and Marketing
Designed to introduce learners to customer
service and the principles of marketing.
CILT(UK) Level 3
Award in Global Logistics
Provides knowledge and understanding of
current trade patterns and the structure
and operation of global and multinational
trade, business and supply chains.
Award in Green Logistics
Provides information to help develop
better understanding of green or
sustainable logistics.
Award in Local Authority Passenger
Transport Planning and Provision
Developed in partnership with the
Association of Transport Co-ordinating
Officers (ATCO) and designed to provide an
understanding of the activities undertaken
by local authority passenger transport
36
officers in planning, directing and providing

transport and associated services.
Award in Port Operations
Provides learners with the knowledge
and understanding of the types and
functions of ports and terminals and their
management, operation and maintenance.
Award in Warehousing
Designed to provide learners with
the knowledge and understanding of
warehousing principles and deliver the
skills required by an aspiring warehouse
manager to operate effectively.
Certificate in Global Logistics
The Level 3 Certificate leads on from the
CILT(UK) Level 3 Award in Global Logistics.
Certificate in Green Logistics
Provides information to help develop better
understanding of green or sustainable
logistics. It provides the necessary skills and
knowledge to enable learners to understand
better many of the issues surrounding the
subject of green or sustainable logistics.
Certificate in Local Authority
Passenger Transport Planning and
Provision
CILT(UK) Level 3 Award in Local Authority
Passenger Transport Planning and Provision.
Certificate in Port Operations
CILT(UK) Level 3 Award in Port Operations.
Certificate in Logistics and Transport
The Level 3 Certificate leads on from
the CILT(UK) Level 3 Award in Logistics
and Transport.
Certificate of Professional
Competence for Transport
Managers (Road Haulage)
This Vocationally Related Qualification
(VRQ) is developed in accordance with the
current EU Directive and is offered on behalf
of the Department for Transport (DfT).
Certificate of Professional
Competence for Transport
Managers (Passenger Transport)
This Vocationally Related Qualification
(VRQ) is developed in accordance with the

current EU Directive and is offered on behalf
of the Department for Transport (DfT).
CILT(UK) Level 5
Professional Diploma in Logistics
and Transport
Designed to enhance new and existing
expertise in the supply chain, passenger
transport, road freight or transport
planning environments as well as
developing core management skills.
CILT(UK) Level 6
Advanced Diploma in Logistics
and Transport
Provides the strategic management
skills and tactical insight necessary for
professional and business development.
It bridges the gap between the
undergraduate level of the Level 5
Professional Diploma and the postgraduate
standard of a Masters degree.
CILT and University of South Wales
MSc International Logistics and
Supply Chain Management
CILT and the University of South Wales offer
an MSc International Logistics and Supply
Chain Management delivered by cutting
edge, e-learning technology, which enables
you to complete your studies wherever you
are in the world. Delivered totally online, the
programme has all the rigour and quality
of traditionally taught courses with the
increased flexibility of innovative delivery.
With intakes in April and October each year,
CILT and the University of South Wales MSc
programme is flexible enough to fit in with
your busy schedule.
For further information on the
Distance Learning programme,
please contact: pd@ciltuk.org.uk
Along with the Qualifications listed,
CILT offers a variety of training
programmes and short courses in
logistics, transport and the supply
chain designed to help develop
skills needed to plan, implement and
sustain improvement at work. For
further information, please visit
www.ciltuk.org.uk/trainingCPD
IOM Qualifications
IOM Level 3
Certificate in Operations
Management
Designed to provide an introduction to
production and operations management,
giving a good overview of all the necessary
elements and provide an excellent
springboard to further development and
career achievement.
IOM Level 5
Diploma in Operations Management
Provides students with detailed and
specific coverage of the various elements
of supply chain, operations and inventory
management within a global environment.
IOM Level 5
Award in Supply Chain and
Inventory Management
Aimed at managers involved with planning
and implementation at an operational
level, providing learners with detailed and
specific coverage of the various elements
of supply chain, operations and inventory
management within a global environment.
37
University-accredited
Degrees and MSc
Accredited degrees, MSc and
exemptions are qualifications awarded
by universities, further education colleges
or other professional bodies that have
been assessed for compliance with
the requirements for the grades
of membership: Member (MILT),
Chartered Membership (CMILT) or
Chartered Fellowship (FCILT) of CILT, and
Member (MIOM) of IOM.
Students who graduate from an accredited
degree or MSc will receive an exemption
from the academic requirements for
membership at either Chartered Member
or membership level of CILT or IOM. There
may also be a reduction in the length of
experience that they would require.
To view the university-accredited
listings or for further information
about CILT accreditation, please visit
www.ciltuk.org.uk/TrainingCPD/
UniversityAccreditedDegrees.aspx
You can also contact our dedicated
Professional Development Department:
T: 01536 740166
E: pd@ciltuk.org.uk
38
Next Steps
Apprenticeships
An apprenticeship is a job with an
accompanying skills development
programme under an apprenticeship
agreement designed by employers in the
sector. It allows the apprentice to gain
technical knowledge and real practical
experience, along with the functional and
personal skills, required for his or her
immediate job and future career. These are
acquired through a mix of learning in the
workplace, formal off-the-job training and
the opportunity to practise and embed new
skills in a real work context.
As employees, apprentices earn a wage
and work alongside experienced staff to
gain job-specific skills. Off the job, usually
on a day-release basis, apprentices
receive training to work towards nationally
recognised qualifications.
Apprenticeships can take between one
and four years to complete, depending
on the level of apprenticeship, the
apprentices ability and the industry sector.
There are apprenticeship opportunities in
logistics and transport-related occupations,
so it is worth visiting the apprenticeship
websites to see what is available.
To give you an idea of the types of
apprenticeship available, the following list
contains those currently available in the
logistics sector.
40
Apprenticeships (continued)
Aviation Operations on the Ground
This apprenticeship covers some of the
main jobs involved in supporting the taking
off and landing part of what happens
at an airport. This includes everything
from maintaining runways to ensuring
passengers receive their luggage at
their destination. As an apprentice in
Aviation Operations on the Ground, you
could be: loading and handling baggage
and freight; helping to move an aircraft
to the right place for refuelling; checking
in passengers; assisting in airfield
maintenance; or escorting passengers
who are due to board a flight. The aviation
industry is heavily regulated, and safety is
crucial. Youll need to work well in a team,
be detail-oriented, and react quickly to
situations while remaining professional and
efficient. Ground handling staff are usually
employed by an independent company that
works across a number of different airlines.
Bus and Coach Engineering
and Maintenance
This apprenticeship deals with the
maintenance and repair of buses and
coaches, or passenger carrying vehicles
(PCVs). Public transport is becoming more
and more important as we try to reduce
carbon emissions and cut the volume
of traffic on the roads, and we need
skilled personnel to keep things moving.
PCVs that regularly carry large numbers
of people get put under a tremendous
amount of strain. Modern PCVs are strong
and well designed, but they need to be
properly maintained and then repaired
when they break down. This is where Bus
and Coach Engineering and Maintenance
(BACEM) staff come in. BACEM staff can
do anything from routine maintenance
on buses to more technically advanced
jobs, like working out where a particular
electrical fault has occurred on a bus
and repairing it. Apprentices will have
the choice of focusing on bodywork,
mechanics, electrics or mechelec (a
combination of mechanics and electrics).
The four pathways involve different training
and require different skills, but whatever
you end up doing it will be a vital role that
results in helping to keep the transport
network up and running.
Cabin Crew
This apprenticeship is for anyone
interested in becoming an air cabin crew
member. Air cabin crew are the people
who make sure passengers are safe and
comfortable for the duration of their flight.
This involves a lot more than just handing
out refreshments with a smile - providing
customer service in the narrow spaces
of an aeroplane takes finesse and skill.
Importantly, air cabin crew members must
also be trained to deal with a wide range of
security and emergency situations. On this
apprenticeship, youll learn how to prepare
the inside of the aircraft for a flight by
checking supplies and making sure
the right safety equipment is in place.
Youll greet customers onboard, help
passengers find their seat and run through
safety procedures. Customer service is a
big part of the job, whether youre serving
meals or helping people fill out their
customs forms. You might also learn about
specific things like immigration regulations,
cultural awareness and how to complete
flight reports and other paperwork. As an
apprentice, youll always be on the go dont expect a 9 to 5 schedule. Depending
on your flight route, you could work long
shifts and unsocial hours. However,
youll have the opportunity to travel around
the world.
Commercial Moving
Removals operatives move office and
other furniture and goods to new premises
or into storage. Their work may include
European or worldwide relocations, as well
as local or national moves. They may also
be required to move items into storage
rather than into new premises. Removals
operatives may have to start early, finish
late or work at weekends to fit in with the
customers needs. Long-distance moves
may involve nights away from home.
Moving furniture involves a lot of
walking, bending and lifting and is
hard, physical work.
Driving Goods Vehicles

This apprenticeship is for anyone
interested in driving large goods vehicles
(LGVs) lorries weighing over 7.5
tonnes. LGV drivers transport and deliver
goods between suppliers and customers,
travelling across the roads and motorways
of the UK and beyond. LGV driving is a
skilled job, and doing it safely takes work
and training. As an apprentice, youll
be involved in transporting goods with
pick-ups and multi-drop deliveries. Other
duties may include planning schedules
and routes, supervising the loading and
unloading of cargo, completing paperwork
and log books - and, of course, lots
of driving. LGV drivers need to know the
rules of the road and have good timekeeping and planning skills. They can work
antisocial hours, often alone, and spend
time away from home, but youll see the
world from behind the wheel. While this
apprenticeship is open to people aged
16, most employers prefer you to be 18
or older.
Express Logistics
The rapid, guaranteed delivery of
goods and packages to businesses and
consumers. This is one of the UKs fastest
growing sectors and makes a significant
contribution to the UK economy in its own
right, helping to support at least 72,000
jobs. Managing these fast-moving logistics
processes is complex and demanding. This
apprenticeship is aimed at managers within
this fast-moving part of the sector, and
you could be running a depot or a section
within a large facility helping to ensure
these time-sensitive items reach their
destination on time.
Higher Apprenticeship in
Professional Aviation Pilot Practice
The Higher Apprenticeship framework
for Professional Aviation Pilots at Level
6 has been designed to provide the
aviation sector in England with a new
route into commercial pilot training. Higher
apprentices will develop higher level
technical and practical skills combined with
an Honours degree that incorporates all
the regulatory requirements for the issue of
a commercial pilot licence and employment
as a Professional Aviation Pilot.
41
International Trade and
Logistics Operations
Importers deal with the procedures for
bringing goods for sale into the UK from
other countries, while exporters handle
the procedures for taking goods out
of the UK for sale in other countries.
Apprentices will work for import/export
agencies or freight-forwarding firms, or
may be employed by companies that
handle their own export and import of
goods. Import and export managers
buy products and services from other
countries or sell to them. Clerks in freight
forwarding, import and export are crucial
in ensuring that the documentation meets
the legal requirements of each country.
Depending on the size of the company,
freight forwarding involves administration/
customer service for processing export
and insurance documentation, customs
clearance and organising the movement of
goods by road, rail, sea or air.
Logistics Operations
The ultimate goal of any logistics operation
is to move a product from supplier to
customer. This path is called the supply
chain, and it needs to keep moving in
order for goods to arrive at the right place,
at the right time. Logistics managers play
an important role in all of this, liaising with
a range of people including suppliers,
manufacturers, retailers and consumers.
Logistics Operations Manager apprentices
are responsible for the day-to-day running
of their team or section and making sure
that quality, cost and efficiency of the
supply chain meets standards, which
could include: monitoring stock and
keep records; managing the receipt,
storage or despatch of goods; developing
relationships with customers and suppliers;
and providing leadership for the team.
postal system. On this apprenticeship,

you could be driving a van to collect and
distribute post, sorting letters in a mail
processing centre or out delivering the
post, by foot, bicycle, motorcycle or light
van. Youll learn skills such as how to plan
routes, how to handle and sort post, and
how to process mail using automated
systems. There are also opportunities to
become a manager or supervisor at various
stages of the process, whether its in the
sorting office or keeping tabs on a fleet of
vehicles. You may need to work antisocial
hours, so youll need to be punctual and
reliable; but its an important service with
plenty of job satisfaction.
Maritime Occupations
There is a wide choice of apprenticeships
in this important part of the sector.
Depending on the type of vessel used,
apprentices could be involved in assisting
on the bridge or in the engine room, the
hauling and storing of the fishing catch,
helping to load/unload cargo or assisting
passengers to embark or disembark from
the ship, operating port plant and lifting
equipment and carrying out various duties
on deck and in the engine room. You may
work on the quay, in warehouses and
terminals using their associated electronic
systems. However, it must be recognised
that the workplace environment can be
unpredictable and dangerous, as well
as exciting.
Mail and Package Distribution

Services
This apprenticeship deals with the
collection, processing and delivery of
mail. Mail services accounts for roughly
9% of the total workforce within the
logistics sector. While Royal Mail is the
largest employer, with more than 170,000
employees, there are many other specialist
mail service providers as well. In fact, some
organisations, such as local authorities
and health trusts, rely on their own internal
42
Passenger-carrying Vehicle Driving

(Bus and Coach)
This apprenticeship is about driving
passenger-carrying vehicles (PCVs).
Across the country, from the school run
to the last bus home, PCVs deliver people
from place to place - and its the drivers
who make sure they get there safely. It
takes a lot of skill to drive an 18-tonne
bus around narrow city centre streets,
and some coach drivers may have to
go even further - driving long distances
on motorways or driving abroad. As a
PCV driver, youll be expected to help
passengers safely reach their destinations
on time, pay attention to other road-users,
assist passengers with special needs,
keep your vehicle in good working order...
and know how to remain professional if
surrounded by difficult passengers.
Rail Engineering (Track)
The UK has the worlds oldest railway
network, and maintaining it is a demanding
job that requires an army of skilled
engineers to look after the many signals,
tracks, lights and trains that make up
this complex system. This apprenticeship
covers many areas of the rail industry:
passenger rail services; rail freight
services; controlling train movements;
and railway infrastructure. This includes
work in national rail services, the London
Underground, European rail services and
light rail services (including trams).
As an apprentice, you could be doing
many things, from fixing signals to helping
to maintain the tracks. Trains, of course,
need engineers to keep them running,
but they also need permanent way (track)
engineers to make sure the tracks are in
good condition. Train drivers only know

where to go, how fast to travel and when
to approach a station because of a network
of signals. If these go wrong, it could
mean delays or even disasters. Signalling
engineers and technicians keep everything
in working order. With other jobs
involving laying the track and maintaining
communication links between stations and
trains; there are many opportunities for the
technically minded
on this apprenticeship.
Rail Infrastructure Engineering

The rail industry is a vibrant and growing
part of the transport sector. It provides
trains to meet customers and freight
forwarders needs. The rail infrastructure is
a complex set of systems that have to work
together to ensure the trains operate safely
and efficiently. On this apprenticeship,
you could work as a Junior Signal
Technical Engineer, undertaking surveys
of the signalling equipment, analysing
technical data on signalling equipment
performance, maintaining records of
signalling diagrams and control systems,
preparing specifications, and assisting
with method statement preparation and/
or plans for design work and requisition
materials. Or you could work as a Track
Technician inspecting track using specialist
equipment, finding faults when there are
track equipment failures, maintaining
the track and replacing the track assets
and components.
Rail Services
This apprenticeship covers the many
occupations that help to deliver rail
services to the millions of passengers that
use trains every year. Rail services involves
many tasks, such as driving the trains,
operating signals and crossing barriers,
communicating between stations and
trains, assisting passengers both on board
trains and at stations, and moving trains
into position at stations. As an apprentice,
youll choose your area of specialisation
- shunting (moving trains from place
to place), signal operations, control
room operations or passenger services.
Within each, along with technical
skills, youll learn how to develop and
maintain working relationships, how to
communicate information effectively,
and how to work safely. Youll need to
be physically fit, have good full-colour
eyesight (you need to be able to see
red and green lights), and be able to
work as part of a team, as well as on
your own. You also need to be confident
and reliable, as the work that you do will
affect passengers views about railway
services.
43
Rail Traction and Rolling Stock
Engineering
The rail industry provides a service to
customers wanting to travel and freight
forwarders. The railways are a complex
system and one of the key parts is the
train. Trains are made up of locomotives
(otherwise known as traction), carriages
(for passengers, wagons or cargo) and
multiple unit stock (rolling stock). They
must be maintained and repaired so
they operate safely and efficiently. The
majority of the work happens at night
when the carriages and multiple units
are not required to carry customers.
The engineering skills required are a
combination of mechanical, electrical
and electronic engineering. A range
of companies are involved in providing
building and maintenance services.
Traction and rolling stock technicians are
required to use their engineering skills
and knowledge to work alongside other
colleagues to deliver fit for purpose rail
vehicles. The industry is always looking
for innovative ways of doing things to
reduce cost whilst maintaining its outstanding
safety record. As a traction and rolling
stock technician you would carry out
inspections of traction and rolling stock,
use appropriate tools and equipment and
problem-solving skills to fault find, and
maintain and replace the components in
the traction and rolling stock assets.
This apprenticeship is about supporting
the functions of a supply chain. The supply
chain is the movement of goods and
services from supplier to customer and is
at the heart of every logistics operation.
Supply chain operators make sure that
things turn up at the right places, in
the correct quantities, at the right time.
Supply chains play a crucial role in most
industries, from clothing and automotive
to pharmaceuticals and construction. Its
what moves raw materials to the factory
for assembly and then on to distribution
centres and shops. As an apprentice,
youll learn many skills, such as how to
help control the ordering and delivery of
materials, or how to manage materials,
stock and storage. You may be involved in
analysing the supply chains performance
and if something does go wrong, things
need to be fixed quickly to get things
moving again.
44
Taxi and Private Hire Driving

This apprenticeship is focused on driving
taxis or private hire vehicles. This could
include to and from a railway station or
airport, the school run or between private
addresses. As a taxi/private hire driver,
youll be expected to help passengers
safely reach their destinations on time,
pay attention to other road-users, assist
passengers with special needs, keep your
vehicle in good working order and know
how to remain professional with upset or
unhappy passengers. Taxi drivers typically
drive hackney carriages, for example,
London black cabs, which can display a
taxi light, pick up people who hail them in
the street, be prebooked or wait at a taxi
rank. Private hire drivers have cars that
are not allowed to pick up people who
hail them in the street; their passengers
must book their journey through a
booking office.
Warehousing and Storage

As a Warehousing and Storage apprentice,
you might: learn skills in operating
specialist machinery to get things on to
and down from high storage spaces;
learn about keeping some goods at low
temperatures; and improve your spatial
awareness, so that you can quickly and
efficiently load objects of different shapes
and sizes. Your duties will depend on your
employer, but you could: manage stock;
audit inventory; keep equipment in good
working order; process returned goods; or
manage the receipt, storage and despatch
of goods. You might even learn how to
maintain the safety of hazardous goods
and materials. Good teamwork is important
when youre working to a tight schedule,
such as loading or unloading a lorry that can
only wait for a little while before it needs to
go on to the next job. Youll also learn how
to maintain health and safety at work.
Traffic Office
This apprenticeship concerns planning,
scheduling and routing goods that are
transported overland. Most of the jobs are
in haulage and courier companies - outfits
which have large amounts of material to
move across the country and beyond.
Its an area that requires serious
organisational skills. As an apprentice,
youll gain a broad overview of how
systems work by carrying out routine tasks
within a traffic office, such as managing
timetables, planning routes, scheduling
loads and assigning drivers to vehicles.
Youll also be introduced to the commercial
aspects of the business by learning about
how to quote for services. At all times, a
high standard of customer service must
be maintained. For this sort of work, youll
need to be good with people and an able
communicator. Punctuality, attention to
detail and reliability are essential traits, as
well as the ability to react quickly to plan
alternative solutions if things go wrong.
Contacts
England
www.apprenticeships.org.uk
National Careers Service
www.nationalcareersservice.direct.
gov.uk
Northern Ireland
www.nidirect.gov.uk
Scotland
www.apprenticeshipsinscotland.com
Starting Off
www.startingoff.co.uk
Wales
www.careerswales.com
further contacts
Disability
Employment
Opportunities
Employment Opportunities is a charity that
helps find work for disabled students and
graduates and offers employers disability
awareness guidance.
There are 22 centres across the UK
and services to individuals include:
Assessing skills, experience and goals
Developing work skills (ICT, internet, etc.)
Finding work experience and supported
work opportunities
Advising on disability benefits and work
Helping with job searches (CV/
application writing, interview
techniques, etc.)
Providing ongoing support
Remploy
Remploy is the largest employer of
disabled people in the UK and is also a
provider of New Deal for disabled people.
Remploy aims to expand the opportunities
for disabled people in sustainable
employment within itself and the
community it serves.
Remploy has two functions. These are
Remploy factories and Remploy lnterwork.
The factory sites provide meaningful
employment for disabled people seeking
work through the provision of quality
goods and services.
you an individually tailored package to

help you find and keep the job you want,
including in-work benefit calculations,
so you should not be financially worse
off in work.
Contacts
Employment Opportunities
www.opportunities.org
Job Centre Plus
www.gov.uk
Remploy
www.remploy.co.uk
further contacts
The aim of Remploy lnterwork is to place

disabled people in supported jobs in
mainstream companies alongside nondisabled people. Remploy lnterwork offers
45
The Work Programme

The Work Programme gives people
claiming benefits the help and support
they need to look for work, including
training and job preparation. New Deal
is part of the Department for Work and
Pensions (DWP).
The Work Programme for Young People is
designed for 18-to-24 year olds who have
been claiming Jobseekers
Allowance (JSA) for six months or more.
You may even be able to join if you have
been unemployed for a shorter period.
Everyone on the work programme gets
a personal adviser who is the point of
contact throughout the programme.
The personal adviser takes the time to
understand you - your experiences,
interests and goals - so a plan can be
prepared to get you into a suitable job.
For up to four months (the gateway), your
adviser will give you careers advice and
guidance, help you search for jobs and
provide access to a wide range of facilities
in order to prepare you for the workplace.
If you dont find a job, you can: take up
one of the work programme options; a
subsidised job; work and training with a
voluntary or environmental group; or study
full time for a qualification.
If you are working with a voluntary or

environmental group, you are also entitled
to a grant.
If you start a subsidised job, your employer
will be paid a subsidy towards the cost
of taking you on. It will also be paid an
amount towards the cost of your training
and will be expected to pay you the going
rate for the job.
If you are aged 16-18 years, you live in
England and are not participating in any
form of post-16 learning, you can be
admitted to Entry to Employment (e2e),
which will enable you to progress to an
apprenticeship, further learning or a job.
Attendance will vary from 16 hours up

to 40 hours a week, depending on your
learning capacity, aspirations, needs and
progression choices.
Young people under the Extended

Guarantee can also participate in e2e.
Department for Education

www.education.gov.uk
You will be expected to undertake learning

in three interdependent core areas: basic
and key skills; vocational development; and
personal and social development. You will
receive a minimum allowance per week. In
addition, your expenses will be met in full.
Youll also get bonuses for starting e2e and
for positives outcomes such as completing
your Individual Activity Plan, distance
travelled or gaining a qualification.
Department for Work and Pensions

www.dwp.gov.uk
You are guaranteed at least the same

amount as your JSA with each option.
Depending on your choice, you may get
other benefits.
Joining the education and training
option will entitle you to course materials
free of charge.
The New Deal Programme ran from 2003 2011 and has now been renamed under the
coalition government to The Work Programme.
46
Although e2e is not time bound, it is based

on the needs of each individual. You may
need relatively short periods of time to
prepare for entry to an apprenticeship,
employment or further vocational learning
opportunities. If you have more complex
personal and social needs, you may
require much longer periods before you
are ready to enter and sustain suitable
training and employment.
Contacts
Your Work Programme

www.yourworkprogramme.com
further contacts
Traineeships
Traineeships are a new programme for
young people who want to work, but
who need extra help to gain an
apprenticeship or job. Traineeships
will give young people the opportunity
to develop the skills and workplace
experience that employers require.
Traineeships will be introduced from
August 2013 for 16-24-year-olds
(and young people with learning difficulty
assessments up to academic age 25).
Traineeships will fit within broader study
programmes for 16-19-year-olds.
The duration of traineeships will be a
minimum of six weeks and a maximum
of six months. The aim of traineeships is
to secure young peoples progression
to an apprenticeship or sustainable job
as quickly as possible. Where young
people successfully progress earlier
than anticipated, this will be counted as
completing the traineeship.
Contact
Department for Education
www.education.gov.uk
further contacts
47
Work Placements
Work experience looks brilliant on your
CV and can help to prove that you are
genuinely interested in a particular sector
or company. If nothing else, it will help you
to decide if a particular career is really the
one for you.
Benefits of work experience:
The opportunity to put theory
into practice
You can transfer your academic learning
into the workplace
You have the skills and qualities that
employers are looking for
Learning about workplace cultures
The opportunity to develop skills
and qualities in demand from employers
Assistance with career choice, strategies
and contacts in a rapidly changing
working world
Improved prospects for both employment
and higher earnings
Earning whilst studying
Possibly living and working in
another culture
What kind of work should I expect

on a placement?
The kind of work you may undertake on a
project or placement will vary depending
upon the size of firm you are working
for and the length of time you are there.
However, the more helpful and motivated
you are, the more interesting the work that
you are likely to be given. If your placement
is very short, it is possible that the work
you undertake may be less involved than
on a longer placement simply because
there is less time to train you; but dont
underestimate the value of the
more mundane tasks - your help will
be just as invaluable and this is likely to
be remembered.
Contacts
Will I be paid?
One other thing to remember is whether
the work is paid or unpaid. Obviously it
would be preferable if all holiday work
were paid. However, some is just as the
title says: experience; but all is valuable in
terms of your future employability.
Thomson Reuters Foundation

www.trust.org
Skills or qualities you stand

to gain are:
Team work
Communication (written and verbal)
Self-management
Analytical thinking and decision-making
Influencing others
Achieving results
All of these areas are likely to be covered
on an application form or in an interview.
48
Activate
www.activate.co.uk
The National Centre for
Work Experience
www.work-experience.org
National Union of Students
www.nus.org.uk
Placement UK
www.placement-uk.com
Talent Ladder
www.talentladder.com
Many of the large retailers and

manufacturers also offer work placements,
so it could be worth spending a little time
reviewing some corporate websites.
further contacts
Get the Job
Job Hunting
Are you focusing your job hunt on publicly

advertised positions? If so, then you are
limiting yourself to just 20% of the jobs
out there. Advertised positions are just the
tip of the iceberg, because 80% of jobs
are never advertised. The secret to a truly
successful job hunt is dividing your search
time effectively between the wide varieties
of available job sources.
On spec
This is an unsolicited or uninvited
speculative approach to an organisation
wherein you ask to be considered for
vacancies or positions that may or may
not exist. Use this method to target
organisations at which you would like to
work, or where you think there may be
vacancies. Follow this three-step process:
Advertisements
These are, of course, a great source of
jobs, especially if you use all relevant
publications, reply in time, think carefully
about each job and target your responses
to the specific advert. However, do not rely
exclusively on this method to find yourself
a job.
1. S
end a letter explaining what you can
offer to the company, together with a
copy of your CV.
2. F ollow up with a phone call a week to 10
days later.
3. T hen phone or send a letter again after a
suitable interval.
Consider these sources too:

National, regional and local
newspapers
Job centres
Specialist publications
Industry and company websites
Agencies
These organisations work by advertising a
position and carrying out initial interviews
to screen individuals for specific positions.
In other words, they handle the early
stages of recruitment for an employer.
They may retain a database of candidates
to offer to employers seeking permanent
and temporary staff.
Internet
More than four million people used the
internet last year to search for work.
Although recruiters are viewing online
applications as a streamlined and effective
system, remember that with this many
people using this method each year, the
competition is extremely high.
50
Conducting sufficient research is the key to

success in your speculative campaign.
Networking
This is done by using all of your contacts
and their contacts to gather the sort of
information that will enable you to make
a professional approach to an employer.
Networking is best seen as a research
exercise that leads to a speculative
approach rather than simply asking Do
you know of any jobs?
For many jobseekers, the idea of a
productive job search is to send out
numerous applications every week in the
hope of being invited to interview. In fact,
the key to success is to concentrate on
carefully tailoring your applications and
ensuring that you are practising your
various job hunting techniques in the
right way.
Specialist Logistics and

and Transport Management
Recruitment Consultants
AA Appointments
www.aaappointments.com
Hays Logistics Personnel

www.hays.com
Profile Personnel Ltd

www.profilepersonnel.com
Agency Central
www.agencycentral.co.uk
Hays Montrose
www.hays.com
Purcon (Consultants) Ltd

www.purcon.co.uk
Anders Elite
www.anderselite.com
Hunter Maclean Associates

www.huntermaclean.co.uk
Resource Planning Consultants Ltd

www.rpcrecruit.co.uk
BiS Henderson
www.bis-henderson.com
Jobsearchonline
www.jobsearchonline.co.uk
TPL Logistics Management

www.tpl-logistics-management.co.uk
Calco
www.calco.co.uk
Lawrence Barnett Associates

www.lbaexecutive.com
Triangle Management Services Ltd

www.triangleconsultancy.co.uk
Cast UK
www.castuk.com
Michael Page
www.michaelpage.co.uk
ERS Technical
www.ers.co.uk/technical
Peter James & Partners

www.mypjp.com
51
Useful Careers and Job

Hunting Websites
and Transport
www.ciltuk.org.uk/careers
Advantage Resourcing
www.tps.co.uk
Agency Central
www.agencycentral.co.uk
Assessment
www.assessment.com
BBC Education Web Guide
www.bbc.co.uk/learning
British International Freight
Association
www.bifa.org
Careerworld
www.careerworld.net
City Jobs
www.cityjobs.com
Commserve
www.commserveuk.co.uk
Despatch Association
www.despatch.co.uk
Gradunet
www.gradunet.co.uk
52
Halcyon Internet
www.onrec.com
Open University
www.open.ac.uk
Hays Personnel Services

www.hays.com
People 1st
www.people1st.co.uk
Inside Careers
People Bank
www.peoplebank.com
The Job Centre

www.jobcentreplus.gov.uk
Prospects Web
www.prospects.ac.uk
Job Search
www.jobsearch.co.uk
Road Haulage Association

www.rha.net
Job Site
www.jobsite.co.uk

www.armymod.uk
Jobs in Logistics
www.jobsinlogistics.com
Starting Off
www.startingoff.co.uk
Jobs World
www.jobsword.co.uk
Step Stone
www.stepstone.co.uk
Just Engineers
www.justengineers.net
Total Jobs
www.totaljobs.com
LinkedIn
www.linkedin.com
United Kingdom Warehousing

Association
www.ukwa.org.uk
Monster
www.monster.co.uk
National Literacy Trust
www.literacytrust.org.uk
Office Angels
www.office-angels.co.uk
Work Thing
www.workthing.com
CV Dos and Donts

You should never
lose sight of what
you want your
curriculum vitae to
do for you get you
an interview for your
dream job! When
preparing your CV,
think about your
skills, competencies,
qualifications and
experience. What are
your selling points
and strengths?
Do
Take your time!
Plan it well - your CV is an important
marketing tool where you are the product
and the CV is the chance to sell yourself
First impressions count you only
have 20-30 seconds to grab the
readers attention
Ensure the document looks attractive
give thought to the layout, use headings
and bullet points and remember the
importance of white space
Correct spelling and grammar are
essential using the computer spell
check facility is not enough
Include a summary up front that makes
the reader want to find out more
Keep it as truthful as possible
Do be clear, concise and accurate
Try to tailor the CV to suit the job being
applied for reflect the terminology used
in the advertisement; remember: word
processing makes this a lot easier
Keep it short length will vary according
to age, but preferably two pages and
never more than four pages
Use strong, positive words avoid any
negative comments
Ensure it is results oriented list
achievements, not just responsibilities
Use reverse chronological order
for work experience include dates,
company name and activity and
job title
Qualifications should be arranged to
show commitment to relevant ongoing
continuing professional development
Wherever possible, send to a named
person if unsure contact the company
to check
Check it, check it again, get someone
else to check it and then check it again
Keep it up to date
Dont
Dont waste time saying it is a Curriculum
Vitae its pretty obvious what it is
Dont use coloured paper stick to
good-quality cream or white paper
Print, dont photocopy
Dont include a photograph unless
specifically requested.
Dont fold the CV, post out in
A4 envelopes
Do not mention salary, unless requested
Do not disclose reasons for leaving
prior jobs
Curriculum vitae means the course
of (ones) life, but dont take it literally
and give a full life story stick to
the relevant facts
Your CV should be easy to read and
understood by anyone at any level in a
short time. Your CV cannot do the job
alone; it also needs a good covering letter
to ensure it is truly effective in getting you
to the interview stage.
CILT members have free access to a
Careers Service, an unlimited resource
to help with CVs, interviews and general
careers advice. For more information,
please contact 01536 740104.
53
Application Forms and

Covering Letters
Covering Letters
Having a good covering letter will
significantly increase your chances of
getting an interview. You may have the
best CV, but if its hidden by a poorly
targeted and/or a poorly worded
covering letter, the prospect of it being
read are minimal.
In your third paragraph, you should

request an interview or meeting. You
may want to tell them you will call
them next week to discuss it further.
Alternatively, you could say that you
would welcome the opportunity to
discuss how you might be of value to the
recruiting company.
Hints and Tips

Remember to keep it brief and all on
one page.
It is vital that you customise your
covering letter. Recruiters may have
hundreds of applications to sift
through, so make sure yours shouts
out at them that you have the skill and
ability to do the job.
Your covering letter is an opportunity
to tell them who you are and why you
are suited to the position.
If the job advert includes a telephone
number, take the opportunity to call
and find out more. This will enable
you to get a better idea of what they
are looking for, while giving you
the opportunity to personalise your
covering letter by referring to the
telephone conversation.
As with your CV, never lie. The last

thing you want is to spend your whole
interview trying to dig your way out of
a hole youve created by being liberal
with the truth!
Your covering letter should reflect you
as a person, so be yourself. If you are
not flamboyant, dont write a letter as
if you are and vice versa. After all, you
dont want to write a letter that you
cant live up to. If youre trying to be
someone else on paper, is this really
the right job for you?
If the advert asks for an indication of
your current salary, then provide it in
the letter as a range, ie. 25-30,000.
This covers the request and allows
both parties some flexibility and room
for negotiation.
Address your letter to a specific,
named individual and sign it Yours
sincerely. Personalising your cover
letter goes a long way. Yours faithfully
is the correct form if you have to use a
generic form of address, such as Dear
Sir or Madam.
Present your letter in typed format,
preferably on white A4 paper. If this is
not possible, hand-write neatly.
Your letter should ideally consist

of three paragraphs:
In the first paragraph, state the reason
for your application for example, which
job you are applying for (including the
job title), where you saw it advertised
and the date. With a speculative letter,
you need to explain how you found
out about them for example, a recent
article you may have read about the
company or its website.
The second paragraph is the opportunity
to sell yourself by linking your strengths
and skills to the job. Concentrate on
mirroring the requirements of the job.
For example, if they say they are looking
for someone with good researching
skills, write an example of research
experience you may have picked up in
your career.
54
Application Forms
Application forms put the recruiter in
complete control of the information
they will receive from applicants.
This in turn makes the screening
process more manageable and fair,
because it allows them to make direct
comparisons between your responses
and everyone elses.
Hints and Tips

Never simply substitute an application
form with your CV. It is usually
acceptable to include your CV when
you return the form, unless specifically
asked not to.
Never respond to a question on the
application form with the phrase see
attached CV.
Always read the whole form carefully
before filling it in and make a
photocopy of the blank form to have
a dry run at completing it. When
complete, ensure you ask someone
else to check through what you
have written.
A good exercise is to jot down your
initial thoughts on a rough page. Dont
be caught out by starting to write your
response and realising halfway through
that you could have phrased it in a
better way. Worse still, you could make
a mistake that you cant amend.
Allow yourself plenty of time
to complete the form in a quiet
environment with no interruptions.
Never leave blanks. Always make sure
you respond in some way, even if it is
with a dash or not applicable.
Again, and only if asked, it is far better
to indicate a salary range rather than
exact details.
Honesty is your best policy. As
with covering letters and CVs, the
golden rule still applies: never lie or
exaggerate. You will be found out and
this will do your relationship with a
prospective employer no good at all.
Use black ink to carefully copy across
from your practice form to the original.
Always take a photocopy of the
completed form. That way you will be
able to refer to what you wrote if you
are invited for an interview.
Send the original with a covering letter.
Regard other information sections
as an opportunity to sell yourself by
emphasising your achievements, skills
and strengths. Think about instances
when you have demonstrated the
requirements specified in the job
advertisement. What specifically did
you do? What was the result?
Interviews
Interviewers generally look at three
key areas:
Can you do the job?
Will you do the job?
Will you fit in?
They already have a good idea of your
intellect and ability. The interview allows
them to analyse your skills, strengths and
other qualities.
Preparation
An interview is an opportunity for both
parties to discover more about each
other. If you have little or no interview
experience, you are likely to suffer from
pre-interview nerves. This is nothing
unusual and experienced interviewers will
expect it. Remember: nerves are good
they show you want the job. Preparing
for your interview will enable you to tailor
your questions, increase your confidence
and show the employer you are keen,
thoughtful and can plan ahead. Think of
responses that will back up your positive
qualities. Try to use stories or to give
examples, because they are more likely to
stick in an interviewers mind.
Think about where your strongest skill or
strength lies. This is what sets you apart
from the rest.
Where have you successfully employed
this in the past? Outline what you did
and the results.
Showing enthusiasm to learn new skills
is vital. Think about past occasions when
you have actively taken on new skills
and methods.
Problem-solving is a major area for
scrutiny in interviews, so prepare some
anecdotes about problems you have
encountered and overcome.
Interests or pastimes are important to a
recruiter because they demonstrate your
motivation, values and in some cases your
intelligence. Think about leisure activities
that may have relevant attributes for your
potential career. Do not be reluctant to
talk about them, if appropriate.

Do your homework on the organisation

for which you are interviewing. Showing
that you have done this is critical, as it will
demonstrate that you are keen, confident
and knowledgeable. You can also sell
yourself by introducing your research
through questions.
Contact the company and ask them to
send you some literature, such as annual
reports, newsletters and brochures.
Read relevant trade journals and use your
network of contacts to see if you can find
out anything about the company and the
person who will be interviewing you.
Thoroughly navigate through the
organisations website.
Your Questions
It is important to have a few questions
to ask the interviewer at the end of the
interview. Nine times out of 10 you will be
asked if you have questions and it can look
bad if you do not have at least a couple.
Prepare in advance. Use a plain
postcard to note your questions down,
but remember: do not ask about terms
and conditions until you have been offered
the job. Try to ask about things that will
show your keenness for the position.
For example:
Ask them to expand on the details of the
job itself the job profile
Ask about what the team is currently
working on
Ask what type of training is provided
Be careful with respect to questions
about promotion; it is a minefield, so
you are better off asking an oblique
question, such as, How do you see the
role developing?
Find out why they are recruiting for
this position
Asking questions about the interviewer
is always a winner people love talking
about themselves. How did you get into
this industry? What do you like about
working for this company? Where do
you see the company being in five
years time?
What to wear
Remember: first impressions always count.
The interview is one of the few occasions
when a smart dress code is still essential
and expected. You should ensure you
appear well groomed, but comfortable.
Check your hair, clothes and shoes. If you
wear perfume or aftershave, ensure it is
discreet. The golden rule here is not to
distance yourself from your interviewer
by your appearance: nothing too
outrageous this is definitely not the time
for a fashion statement.
Your Manner
The person interviewing you will be looking
for qualities that demonstrate your ability
to do a good job, while making a positive
contribution to their organisation. They also
want to find out if you hold similar values
to them.
Listen carefully to the information you are
given and the questions you are asked
Do not argue, criticise former employers
or colleagues or talk about domestic/
personal matters
Do not be either overly modest or
boastful; think carefully about your
responses and try to remain calm and
collected while responding
Most importantly, be yourself!
Remember, the interviewer needs to see
the real you to decide whether or not you
will fit into the organisation.
Remember, though, if you dont care about

the answer, dont ask the question.
55
Interviews (continued)
Your Body Language
What is your perception of good body
language? Statistically, up to 55% of a
recruiters decision is based on your
body language.
Wait to be asked to sit down
Maintain eye contact; this can be difficult
to do for protracted periods in a oneon-one interview, so look at the top
of the interviewers ear instead; he or
she will not notice try it on someone
beforehand and see
Use forward movements and nod to
show you are listening
Pick a position for your legs that is
appropriate and comfortable and leave
them there; do not fidget
If you use your hands to gesticulate, keep
them at or below elbow level
What interviewers look for
Did you know that fewer than 10% of
British managers are trained in interview
techniques? You will be fortunate to meet
a highly skilled interviewer. It helps to
remember that the interviewer is human
too and may be just as nervous as you.
They also have three key considerations:

1. Can you do the job? This is normally
the most straightforward part of the
interview. They have already been
attracted by something in your CV or
application. They are likely to ask you
about your career choices and pose
situational questions: What would you
do if ? More organised interviewers
may require you to participate in tests,
presentations or team meetings, where
applicable. Do not just repeat what is on
your CV; bring it to life with examples.
2. Will you do the job? This is often
harder to convey because you need
to communicate your motivation for
applying. The interviewer might ask you
what you know about the organisation,
how the job fits with your long-term
career plans or what attracted you to
the job.
3. Will you fit in? Questions about fitting
in are a crucial part of the job interview
process. You need to be prepared to
answer questions about personality,
your style of working, how you operate
within a team, your strengths and
weaknesses and possibly your views on
topical issues.
Interviewers have two clear objectives:

1. To identify the best candidate.
2. To fill the vacancy as soon as possible.
56
Appendix
Useful Industry Contacts
Airports UK
Aberdeen International
Dyce, Aberdeen AB21 7DU
Tel: 01224 722331
www.aberdeenairport.com
Belfast International
Belfast BT29 4AB
Tel: 02894 484848
www.belfastairport.com
Birmingham International
Birmingham, West Midlands B26 3QJ
Tel: 08712 220072
www.birminghamairport.co.uk
Blackpool Airport Ltd
Squires Gate Lane, Blackpool FY4 2QY
Tel: 08444 827171
www.blackpoolinternational.com
Bournemouth International
Christchurch, Dorset BH23 6SE
Tel: 01202 364000
www.bournemouthairport.com
Brighton
Shoreham by Sea,
West Sussex BN43 5FF
Tel: 01273 296900
www.shorehamairport.co.uk
Bristol International
Bristol BS48 3DY
Tel: 08713 344444
www.bristolairport.co.uk
Cardiff International
Vale of Glamorgan, Cardiff CF62 3BD
Tel: 01446 711111
www.cardiff-airport.com
Coventry
South Coventry CV3 4PB
Tel: 02476 308600
www.coventryairport.co.uk
Durham Tees Valley
Darlington, Durham DL2 1LU
Tel: 08712 242426
www.durhamteesvalleyairport.com
East Midlands
Castle Donington, Derby,
Derbyshire DE74 2SA
Tel: 08719 199000
www.eastmidlandsairport.com
Edinburgh
Edinburgh, EH12 9DN
Tel: 08444 488833
www.edinburghairport.com
58
Exeter
Exeter, Devon EX5 2BD
Tel: 01392 367433
www.exeter-airport.co.uk
London Gatwick
Gatwick, West Sussex RH6 0NP
Tel: 08448 920322
www.gatwickairport.com
Glasgow
Paisley, Renfrewshire PA3 2SW
Tel: 08444 815555
www.glasgowairport.com
London Heathrow
Hounslow, Middlesex TW6 2GW
Tel: 08443 351801
www.heathrowairport.com
Glasgow Prestwick
International
Prestwick, Ayrshire KA9 2PL
Tel: 08712 230700
www.glasgowprestwick.com
London Luton
Luton, Bedfordshire LU2 9LY
Tel: 01582 405100
www.london-luton.co.uk
Guernsey
La Villaze Forrest, Guernsey GY8 ODS
Tel: 01481 237766
www.guernsey-airport.gov.gg
Highlands & Islands Airports Ltd
www.hial.co.uk
Humberside International
Grimsby Road, Kirmington, Ulceby
Airport South, Humberside DN39 6YH
Tel: 08448 877747
www.humbersideairport.com
Isle of Man
Ronaldsway Airport
Ballasalla, Isle of Man IM9 2AS
Tel: 01624 821600
www.iom-airport.com
London Southend
Southend on Sea, Essex SS2 6YF
Tel: 01702 608100
www.southendairport.com
Manchester
Manchester M90 1QX
Tel: 08712 710711
www.manchesterairport.co.uk
Newcastle
Wollsington, Newcastle-upon-Tyne
NE13 8BZ
Tel: 08718 221 1121
www.newcastleairport.com
Newquay Cornwall
St Mawgan, Cornwall TR8 4RQ
Tel: 01637 860600
www.newquaycornwallairport.com
Isles of Scilly
Isles of Scilly TR21 0NG
Tel: 01720 422677
www.scilly.gov.uk
Norwich
Amsterdam Way, Norwich NR6 6JA
Tel: 01603 411923
www.norwichairport.co.uk
Lands End
Kelynack, St. Just, Penzance,
Cornwall TR19 7RL
Tel: 01736 788771
www.landsendairport.co.uk
Southampton International
Southampton, Hampshire S018 2NL
Tel: 08444 817777
www.southamptonairport.com
Leeds/Bradford
International
Leeds, West Yorkshire LS19 7TU
Tel: 08712 882288
www.leedsbradfordairport.co.uk
Stansted
Standsted, Essex CM24 1QW
Tel: 08443 351803
www.stanstedairport.com
Awarding Organisations
Liverpool John Lennon

Liverpool, Merseyside L24 1YD
Tel: 08715 218484
www.liverpoolairport.com

and Transport
Tel: 01536 740100
www.ciltuk.org.uk
London City Airport Ltd

Royal Docks, London E16 2PX
Tel: 020 7646 0000
www.londoncityairport.com
City and Guilds

Tel: 020 7294 2468
www.cityandquilds.com
Bus and Coach Companies

Arriva plc
1 Admiral Way, Doxford International
Business Park, Sunderland,
Tyne and Wear SR3 3XP
Tel: 01915 204000
www.arriva.co.uk
First Group plc
395 King Street, Aberdeen,
Aberdeenshire AB24 5RP
Tel: 01224 650100
www.firstgroup.com
The Go-Ahead Group plc
3rd Floor, 41-51 Grey Street,
Newcastle-Upon-Tyne,
Tyne & Wear NE1 6EE
Tel: 01912 323123
www.go-ahead.com
National Express Group plc
60 Charlotte Street, London W1T 2NU
Tel: 08450 130130
www.nationalexpressgroup.com
Stagecoach Group plc
10 Dunkeld Road, Perth,
Perthshire PH1 5TW
Tel: 01738 442111
www.stagecoach.com
Contract Distribution Companies
ACS&T Ltd
Estate Road No.2, South Humberside
Industrial Estate, Grimsby,
North Lincolnshire DN31 2TG
Tel: 01472 358207
www.acst.co.uk
Bibby Distribution Limited
105 Duke Street, Fareham Road,
Liverpool, Merseyside L1 5JQ
Tel: 01517 941074
www.bibbydist.co.uk
Boughey Distribution
Wardle, Nantwich, Cheshire CW5 6RS
Tel: 01829 260704
www.boughey.co.uk
C Butt Transport Ltd
Sheaf Close, Lodge Farm Industrial Estate,
Northampton NN5 7UL
Tel: 01604 594660
www.cbutt.co.uk
CEVA Logistics Limited

Ceva House, Excelsior Road,
Ashby-de-la-Zouch,
Leicestershire LE65 1NU
Tel: 01530 568500
www.cevalogistics.com
CPG Logistics
Fareham Road, Gosport,
Hampshire PO13 0FW
Tel: 01329 245600
www.cpg-logistics.com
Cranleigh Freight Services
Building 68 Dunsfold Park, Cranleigh,
Surrey GU6 8TB
Tel: 01483 201330
www.cranleigh.co.uk
Culina Logistics
Shrewsbury Road, Market Drayton,
Shropshire TF9 3SQ
Tel: 01630 695000
www.culinalogistics.co.uk
Denholm Global Logistics Limited
Sankey Valley Industrial Estate,
Junction Lane, Newton-le-Willows,
Merseyside WA12 8DN
Tel: 01925 223323
www.denholm-globallogistics.com
DFDS Logistics
South Osbourne Way,
Immingham DN40 2QA
Tel: 01469 562100
www.dfdslogistics.com
DSV Road Ltd
DSV Air & Sea Ltd, Stonehouse Lane
Purfleet, Essex RM19 1NX
Tel: 01708 892000
www.dsv.com
Fortec Pallet Distribution Network
Unit 2-3, Watling Park Station Road,
Watford, Northamptonshire NN6 7XY
Tel: 08432 895940
www.fortecpallet.com
Gist Ltd
Rosewood Crockford Lane, Chineham
Business Park, Basingstoke,
Hants RG24 8UB
Tel: 01256 891111
www.gistworld.com
Great Bear Distribution
Barbour Square High Street,
Tattenhall, Chester,
Cheshire CH3 9RF
Tel: 01829 772200
www.greatbear.co.uk
Gregory Distribution
North Park, North Lawton,
Devon EX20 2EB
Tel: 01837 883300
www.gdl.uk.com
Hays Logistics
364 Silbury Court, Milton Keynes MK9 2AF
Tel: 01908 233721
www.hays.co.uk
lnteroute Transport Services
Rycote Lane, Thame,
Oxfordshire OX9 2JB
Tel: 01844 214141
www.interoute-transport.co.uk
Kuehne & Nagel
1 Union Business Park, Uxbridge,
Middlesex UB8 2LS
Tel: 01895 552000
www.kn-portal.com
Lenham Storage Group
Ham Lane, Lenham, Kent ME17 2LH
Tel: 01622 858441
www.lenham.com
Lloyd Fraser Group
Swift House, Cosford Lane,
Rugby CV21 1QN
Tel: 01788 826500
www.lloydfraser.com
NFT Distribution
Azalea Close, Clover Nock Industrial
Estate, Somercotes Alfreton,
Derbyshire DE55 4QX
Tel: 01773 523523
www.nft.co.uk
Nightfreight Logistics
Crestwood House, Birches Rise,
Willenhall, West Midlands VW13 2DB
Tel: 08448 261178
www.nightfreight.co.uk
Potter Group
Green Lane, Melmerby Ripon,
Yorkshire HG4 5HP
Tel: 01353 646703
www.pottergroup.co.uk
Prestons of Potto
Northallerton,
North Yorkshire DL6 3HX
Tel: 01642 700081
www.prestons-potto.com
59
RCS Logistics
Darwin Road, Willowbrook East
Industrial Estate, Corby,
Northamptonshire NN17 5XZ
Tel: 01536 443909
www.rcslogistics.co.uk
Ryder plc
Prince Maurice Court, Hambleton Avenue,
Devizes SN10 2RT
Tel: 01380 731500
www.ryder.com/europe
Seafield Logistics
Cooting Road, Aylesham, Kent CT3 3DW
Tel: 01304 840666
www.seafield.co.uk
TNT Logistics UK
Stubbins Vale Road, Bury,
Lancashire BL8 9BF
Tel: 0800 100600
www.tnt.com
DHL
178-188 Great South West Road,
Hounslow TW4 6JS
Tel: 08442 480844
www.dhl.co.uk
Northgate plc
Norflex House, Allington Way, Darlington,
County Durham DL1 4DY
Tel: 01325 467558
www.northgateplc.com
Direct Rail Services Ltd

Kingmoor Depot, Etterby Road
Carlisle, Cumbria CA3 9NZ
Tel: 01228 406600
www.directrailservices.com
Renault
Rivers Office Park, Denham Way,
Rickmansworth WD3 9YS
Tel: 01923 895000
www.renault.co.uk
Freightliner Ltd
3rd Floor, The Podium,
1 Eversholt Street,
London NW1 2FL
Tel: 0207 200 3974
www.freightliner.co.uk
RH Commercial Vehicles
Lenton Lane, Nottingham NG7 2NR
Tel: 01159 438030
www.rhcv.co.uk
Unipart DCM
Unipart House, Cowley, Oxford OX4 2PG
Tel: 01865 778966
www.unipart.co.uk
Ryder plc
Prince Maurice Court, Hambleton Avenue,
Devizes SN10 2RT
Tel: 01380 731500
www.ryder.com/europe
Wincanton
Methuen Park, Chippenham,
Wiltshire SN14 0WT
Tel: 01249 710000
www.wincanton.co.uk
Salford Van Hire

Sherborne Street,
Manchester M3 1EJ
Tel: 01618 330771
www.salfordvanhire.com
Yusen Logistics
Grange Park 1, Cheaney Drive,
Grange Park, Northampton NN4 5FB
Tel: 01604 748500
www.yusen-logistics.com
Scania
Delaware Drive, Tongwell,
Milton Keynes MK15 8HB
Tel: 01908 210210
www.scania.co.uk
Contract Hire Companies
Freight and Parcel Services
Arval UK Ltd
Arval Centre, Windmill Hill,
Swindon SN5 6PE
Tel: 08704 197000
www.arval.co.uk
CHEP UK Ltd
Unit 2, Weybridge Business Park,
Addlestone Road, Addlestone,
Surrey KT15 2UP
Tel: 01932 833115
www.chep.com
BRS
Houghton Hall Business Park, Porz Avenue,
Dunstable LU5 5FT
Tel: 01582 479667
www.brs.co.uk
Fraikin Ltd
Fraikin House, Torwood Close, Westwood
Business Park, Coventry CV4 8HX
Tel: 02476 694494
www.fraikin.co.uk
60
Mercedes-Benz
Delaware Drive, Tongwell,
Milton Keynes MK15 8BA
Tel: 08081 565635
www.mercedes-benz.co.uk
Clipper Logistics Group

Gelderd Road, Leeds,
West Yorkshire LS12 6LT
Tel: 01132 042050
www.clippergroup.co.uk
Cobra Railfreight Ltd
Calder Vale Road, Wakefield WF1 5PE
Tel: 01924 375838
www.cobra.ltd.uk
GB Railfreight
15-25 Artillery Lane, London E1 7HA
Tel: 020 7904 3393
www.gbrailfreight.com
GKN Freight Services Ltd
Equity House, 128-136 High Street,
Edgware, Middlesex HA8 7EL
Tel: 020 8905 6688
www.gknfreightservices.com

Kuehne + Nagel Ltd
1 Union Business Park, Florence Way,
Uxbridge UB8 2LS
Tel: 01895 552000
www.kn-portal.com
MacAndrews & Company Limited
75 King William Street,
London EC4N 7BE
Tel: 020 7220 6100
www.macandrews.com
Norbert Dentressangle Logistics UK
Norbert Dentressangle House,
Lodge Way, Lodge Farm Industrial Estate,
Northampton, Northamptonshire NN5 7US
Tel: 01604 755011
www.norbert-dentressangle.co.uk
PalletForce plc
Callister Way, Burton-upon-Trent,
Staffordshire DE14 2SY
Tel: 08450 944441
www.palletforce.com
Pall-Ex Group
Pall-Ex House, Victoria Road, Ellistown,
Coalville, Leicestershire LE67 1FH
Tel: 01530 239000
www.pallex.co.uk
Freight Trade Associations

British International Freight
Association
Redfern House, Browells Lane, Feltham,
Middlesex TW13 7EP
Tel: 020 8844 2266
www.bifa.org
Freight Transport Association
Hermes House, St Johns Road,
Tunbridge Wells, Kent TN4 9UZ
Tel: 01892 526171
www.fta.co.uk
Institute of Export
Export House, Minerva Business Park,
Lynch Wood, Peterborough PE2 6FT
Tel: 01733 404400
www.export.org .uk
Road Haulage Association
Roadway House, Bretton,
Peterborough PE3 8DD
Tel: 01733 261131
www.rha.net
Interlink Express
Roebuck Lane, Smethwick,
West Midlands B66 1BY
Tel: 08448 240550
www.interlinkexoress.co.uk
Tyne and Wear Metro

South Gosforth,
Newcastle Upon Tyne NE3 1YT
Tel: 01912 033199
www.nexus.org.uk
Nightfreight
Crestwood House, Birches Rise,
Willenhall WV13 2DB
Tel: 08448 261178
www.dxfreight.co.uk
Rail and Station Catering

Rail Gourmet (UK) Ltd
169 Euston Road, London NW1 2AE
Tel: 020 7529 8330
www.railgourmet.com
Parcelforce Worldwide
Milton Keynes MK6 4AD
Tel: 08448 004466
www.parcelforce.com
Rail Companies
Track Maintenance and
Renewal Companies
TNT Express Services

Stubbins Vale Road, Bury,
Lancashire BL8 9BF
Tel: 0800 100 600
www.tnt.com
Babcock International
33 Wigmore Street, London W1U 1QX
Tel: 020 7355 5300
www.babcock.co. uk
Balfour Beatty Rail Ltd
130 Wilton Road, London SW1V 1LQ
Tel: 020 7216 6800
www.bbrail.co.uk
Home Delivery Parcel Companies
Tuffnells Parcels Express

Shepcote House, Shepcote Lane,
Sheffield S9 1UW
Tel: 01142 561111
www.tuffnells.co.uk
DHL
178-188 Great South West Road,
Hounslow TW4 6JS
Tel: 08442 480844
www.dhl.co.uk
UK Mail Ltd
Express House, Wolseley Drive, Heartlands,
Birmingham B8 2SQ
Tel: 08451 554455
www.ukmail.biz
DPD UK
Tel: 01215 002500
www.dpd.co.uk
UPS
Forest Road, Feltham,
Middlesex TW13 7DY
Tel: 08457 877877
www.ups.com
FedEx UK Ltd
Parkhouse East Industrial Estate,
Newcastle-under-Lyme ST5 7RB
Tel: 08456 070809
www.fedex.com
Yodel
Skyways House, Speke Road, Speke,
Liverpool L70 1AB
Tel: 08444 537443
www.yodel.co.uk
GeoPost UK Limited
Tel: 01215 002500
www.geopostuk.com
Light Railway, Metro Underground
Gist Ltd
Crockford Lane, Chineham
Business Park RG24 8UB
Tel: 01295 891111
www.gistworld.com
Angel Trains Ltd

Portland House, London SW1E 5BH
Tel: 020 7592 0500
www.angeltrains.co.uk
Porterbrook Leasing Company Ltd
Pride Park, Derby DE24 8ZS
Tel: 01332 285050
www.porterbrook.co.uk
Sea Transport UK Ports
Aberdeen Harbour Board
16 Regent Quay, Aberdeen AB11 5SS
Tel: 01224 597000
www.aberdeen-harbour.co.uk
Metrolink
Warwick Road South, Manchester MI6 0GZ
Tel: 01612 052000
www.metrolink.co.uk
Transport for London
14 Pier Walk, London SE10 0ES
Tel: 03432 221234
www.tfl.gov.uk
Rail Rolling Stock

Leasing Companies
ABP Ayr
Port Office, North Harbour Street,
Ayr KA8 8AH
Tel: 01292 281687
www.abports.co.uk
ABP Barrow
Port Office, Ramsden Dock Road,
Barrow-in-Furness, Cumbria LA14 2TW
Tel: 01229 822911
www.abports.co.uk
61
ABP Barry
(Administered from Cardiff)
Port Office, Atlantic Way,
No.2 Dock, Barry CF63 3US
Tel: 08706 096699
www.abports.co.uk
ABP Lowestoft
Port Office, North Quay Cargo Terminal,
Commercial Road, Lowestoft,
Suffolk NR32 2TE
Tel: 01502 572286
www.abports.co.uk
ABP Cardiff
Queen Alexandra House, Cargo Road,
Cardiff CF10 4LY
Tel: 08706 096699
www.abports.co.uk
ABP Newport
Alexandra Dock, Newport NP20 2UW
Tel: 08706 096699
www.abports.co.uk
ABP Fleetwood
Dock Office, Fleetwood Lancs FY7 6PP
Tel: 01253 872323
www.abports.co.uk
ABP Garston
Port Office, Garston, Liverpool L19 2JW
Tel: 01514 275971
www.abports.co.uk
ABP Goole
East Parade, Goole DN14 5RB
Tel: 01482 327171
www.abports.co.uk
ABP Grimsby
Port Office, Cleethorpe Road,
Grimsby DN31 3LL
Tel: 01472 359181
www.abports.co.uk
ABP Hull
PO Box 1, Port House, Northern Gateway,
Hull HU9 5PQ
Tel: 01482 327171
www.abports.co.uk
ABP lmmingham
(Administered from Grimsby)
Dock Office, lmmingham DN40 2LZ
Tel: 01472 359181
www.abports.co.uk
ABP Ipswich
Old Custom House
Key Street, Ipswich IP4 1BY
Tel: 01473 231010
www.abports.co.uk
ABP Kings Lynn
St Anns Fort, Kings Lynn,
Norfolk PE30 1QS
Tel: 01553 691555
www.abports.co.uk
62
ABP Plymouth
Port Office, Millbay Docks, Plymouth,
Devon PL1 3EF
Tel: 01752 662191
www.abports.co.uk
ABP Port Talbot
(Administered from Swansea)
Puckey House, The Docks, Port Talbot,
West Glamorgan SA13 1RB
Tel: 08706 096699
www.abports.co.uk
ABP Silloth
(Administered from Barrow)
Dock Office, Silloth,
Cumbria CA7 4JQ
Tel: 01697 331358
www.abports.co.uk
ABP Southampton
Ocean Gate, Atlantic Way,
Southampton S014 3QN
Tel: 02380 488800
www.abports.co.uk
ABP Swansea
Harbour Office, Lock Head,
Kings Dock, Swansea SA1 1QR
Tel: 08706 096699
www.abports.co.uk
ABP Teignmouth
Old Quay, Teignmouth,
Devon TQ14 8ES
Tel: 01626 774044
www.abports.co.uk
ABP Troon
(Administered from Ayr)
Tel: 01292 281687
www.abports.co.uk
Associated British Ports (ABP)
71-91 Aldwych, London WC2B 4HN
Tel: 020 7430 1177
www.abports.co.uk
Bristol Port Co
St Andrews House, St Andrews Road,
Avonmouth, Bristol BS11 9DQ
Tel: 01179 820000
www.bristolport.co.uk
DP World
16 Palace Street, London SW1E 5JQ
Tel: 020 7901 4000
www.dpworld.com
Forth Ports plc
Head Office, 1 Prince of Wales Dock,
Edinburgh EH6 7DX
Tel: 01315 558700
www.forthports.co.uk
Harwich
Harwich Haven Authority
Harbour House, The Quay,
Harwich, Essex CO12 3HH
Tel: 01255 243030
www.hha.co.uk
Larne
9 Olderfleet Road, Larne,
Northern Ireland BT40 1AS
Tel: 02828 872100
www.portoflarne.co.uk
London Gateway Port Limited
The Manorway, Stanford-le-Hope,
Essex SS17 9PD
Tel: 01375 648300
www.londongateway.com
London Thamesport
HR Department, Isle of Grain, Rochester,
Kent ME3 0EP
Tel: 01634 271511
www.londonthamesport.co.uk
PD Group Management Ltd
17-27 Queens Square,
Middlesbrough TS2 1AH
Tel: 01642 877000
www.pdports.co.uk
Port of Blyth
South Harbour, Blyth,
Northumberland NE24 3PB
Tel: 01670 352066
www.portofblyth.co.uk
Port of Boston Ltd
Dock Office, Boston,
Lincolnshire PE21 6BN
Tel: 01205 365571
www.portofboston.co.uk
Port of Dover
Dover Harbour Board, Harbour House,
Marine Parade, Dover CT17 9BU
Tel: 01304 240400
www.doverport.co.uk
Caledonian Macbrayne Ltd

The Ferry Terminal, Gourock,
Renfrewshire PA19 1QP
Tel: 01475 650100
www.calmac.co.uk
Euroship Services
EuroShip Services Ltd, 130 Shaftesbury
Avenue, London W1D 5EU
Tel: 01708 891166
www.euroshipservices.com
Port of Felixstowe
Tomline House, The Dock,
Felixstowe, Suffolk IP11 3SY
Tel: 01394 604500
www.port-of-felixstowe.co.uk
Cameron Maritime Resources

91 Chiswick High Road, London W4 2EF
Tel: 020 8995 3555
www.cmrsupport.com
Farstad Shipping Ltd

Farstad House, Badentoy Avenue
Badentoy Park, Portlethen,
Aberdeen AB12 4YB
Tel: 01224 784000
Port of Sunderland
Capstan House, Greenwells Quay,
South Docks, Barrack Street,
Sunderland SR1 2BU
Tel: 01915 532100
www.portofsunderland.org.uk
Port of Tyne
Maritime House, Tyne Dock,
South Shields, Tyne & Wear NE34 9PT
Tel: 01914 552671
www.portoftyne.co.uk
Shipping Companies
Andrew Weir Shipping Ltd
Dexter House, 2 Royal Mint Court,
London EC3N 4XX
Tel: 020 7575 6000
www.aws.co.uk
A&P Group Ltd
A&P Group Ltd, Wagonway Road,
Hebburn, Tyne & Wear NE31 1SP
Tel: 08452 747687
www.ap-group.co.uk
Bibby Line Group Ltd
105 Duke Street, Liverpool L1 5JQ
Tel: 01517 088000
www.bibbylinegroup.co.uk
BP Shipping Ltd
Building G, Chertsey Road Sunbury on
Thames, Middlesex TW16 7LN
Tel: 020 7496 4000
www.bp.com
British Antarctic Survey
High Cross, Madingly Road,
Cambridge CB3 0ET
Tel: 01223 221400
www.antarctica.ac.uk
British Maritime Technology Group
Goodrich House, 1 Waldegrave Road,
Teddington TW11 8LZ
Tel: 020 8943 5544
www.bmt.org
Camper and Nicholsons

International
15 Sackville Street, London W1S 3DJ
Tel: 020 7491 2950
www.camperandnicholsons.com
Clyde Marine Training
Seaforth Road North, Glasgow G52 4JQ
Tel: 01414 276655
www.clydemarinetraining.com
Condor Marine Services Ltd
Condor House, New Harbour Road,
South Hamworthy, Poole,
Dorset BH15 4AJ
Tel: 01202 207216
www.condorferries.co.uk
Containerships UK Limited
The Wilton Centre, Redcar,
North Yorkshire TS10 4RF
Tel: 01642 468592
www.containershipsgroup.com
Cunard Seabourn Ltd
Carnival House, 100 Harbour Parade,
Southampton S015 1ST
Tel: 08433 742224
www.cunard.co.uk
Delta Marine Personnel Services
Office Suite 2, Lockside Marina,
Navigation Road, Chelmsford CM2 6HF
Tel: 01245 251377
www.deltamecocrewing.com
Drewry Shipping Consultants
15-17 Christopher Street,
London EC2A 2BS
Tel: 020 7538 0191
www.drewry.co.uk
The Emergency Response &
Rescue Vessel Association
Ardene House, 56-58 Bon Accord Street,
Aberdeen AB11 6EL
Tel: 01224 857970
www.errva.org.uk
Fred Olsen Cruise Lines Ltd

Fred Olsen House, White House Road
Ipswich, Suffolk IP1 5LL
Tel: 01473 746167
www.fredolsencruises.co.uk
Global Marine Systems Ltd
New Saxon House, 1 Winsford Way,
Bareham Interchange,
Chelmsford CM2 5PD
Tel: 01245 702000
www.globalmarinesystems.com
Graig Shipping Ltd
113-116 Bute Street, Cardiff,
Mid Glamorgan CF10 5TE
Tel: 02920 440200
www.graig.com
G T Gillie & Blair Ltd
178 New Bridge Street,
Newcastle-upon-Tyne NE1 2TE
Tel: 01912 323431
www.gillieblair.com
The Hadley Shipping Co Ltd
Ship operators, Telfords Yard,
London E1W 2BS
Tel: 020 7480 7614
Hebridean Island Cruises Ltd
Kintail House, Carleton New Road,
Skipton, North Yorkshire BD23 2DE
Tel: 01756 704700
www.hebridean.co.uk
The Institute of Chartered
Shipbrokers
85 Gracechurch Street,
London EC3V 0AT
Tel: 020 7623 1111
www.lcs.org.uk
The Institute of Export
Export House, Minerva Business Park,
Lynch Wood, Peterborough PE2 6FT
Tel: 01733 404400
www.export.org.uk
63
Isle of Man Steam Packet

Company Ltd
Imperial Buildings, Douglas,
Isle of Man IM1 2BY
Tel: 08722 992992
www.steam-packet.com
J & A Gardner & Co Ltd
Appleby Road, Kendal, Cumbria LA9 6ES
Tel: 01539 741322
www.jandagardnerandsons.co.uk
James Fisher & Sons plc
Fisher House, PO Box 4, Barrow-inFurness, Cumbria LA14 1HR
Tel: 01229 615400
www.james-fisher.com
John Swire & Sons Ltd
Swire House, 59 Buckingham Gate,
London SW1E 6AJ
Tel: 020 7834 7717
www.swire.com
Macandrews & Co Ltd
75 King William Street, London EC4N 7BE
Tel: 020 7220 6100
www.macandrews.com
Maersk Supply Service Ltd
City Wharf, Ship Row, Aberdeen AB11 5BY
Tel: 01224 243243
www.maersksupplyservice.com
Marr Vessel Management Ltd
Units 18/20, Langthwaite Business Park,
South Kirby, West Yorshire WF9 3AP
Tel: 01977 655888
www.j-marr.co.uk
Merseyside Maritime Museum
Albert Dock, Liverpool L3 4AQ
Tel: 01514 784499
www.liverpoolmuseums.org.uk
Middle East Navigation
Aids Service
8-9 Lovat Lane, London EC3R 8DW
Tel: 020 7220 9520
www.menas.org
Moore Stephens
150 Aldersgate Street, London EC1A 4AB
Tel: 020 7334 9191
www.moorestephens.co.uk
Northern Marine Management Ltd
Alba House, 2 Central Avenue,
Clydebank Business Park,
Glasgow G81 2QR
Tel: 01419 526844
www.nmms.co.uk
64
Northlink Orkney and

Shetland Ferries Ltd
Jamiesons Quay, Aberdeen AB11 5NP
Tel: 08456 000449
www.northlinkferries.co.uk
North Star Shipping Ltd
12 Queens Road, Aberdeen AB15 4ZT
Tel: 01224 261400
www.craig-group.com/north-star-shipping
Seacor Marine (International) Ltd

28A Commercial Road, Lowestoft,
Suffolk NR32 2TD
Tel: 01502 517545
Sea Lion Shipping Ltd
Gostrey House, Union Road, Farnham,
Surrey GU9 7PT
Tel: 01252 737773
NuWave Personnel Ltd

The Bothy, Home Farm, Cams Hall Estate,
Fareham, Hampshire PO16 8UT
Tel: 01329 222860
www.nuwavepersonnel.com
Shell International Trading &

Shipping Company Ltd
Shell Centre, York Road,
London SE1 7NA
Tel: 020 7934 1234
www.shell.com/shipping
Orkney Islands Council

School Place, Kirkwall,
Orkney KW15 1NY
Tel: 01856 873535
www.orkney.gov.uk
Ship Safe Training Group

The Precinct Office, The Precinct,
Rochester, Kent ME1 1SR
Tel: 01634 820820
www.sstg.org
OSG Ship Management (UK) Ltd

Quorum 4 Quorum Business Park,
Benton Lane, Newcastle upon Tyne
NE12 8EZ
Tel: 01912 180100
www.osg.com
St Helier Port Services Ltd

New North Quay, St Helier, Jersey,
Channel Islands JE2 3ND
Tel: 01534 870300
P&O Ferries Ltd

Channel House, Channel View Road,
Dover, Kent CT17 9TJ
Tel: 08716 642121
www.poferries.com
Royal Fleet Auxiliary
Room G-13, Building 1/080, Jago Road,
HMNB Portsmouth, Portsmouth,
Hants PO1 3LU
Tel: 08456 040520
www.royalnavy.mod.uk
Saga Shipping Company Ltd
The Saga Building, Enbrook Park,
Folkestone, Kent CT20 3SE
Tel: 01303 771751
www.saga.co.uk
SBS Marine Ltd
Old Stoneywood Church, Bankhead Road,
Bucksburn, Aberdeen AB12 9HQ
Tel: 01224 712277
www.sbsmarine.com
Scotline Marine Holdings Ltd
75 Main Road, Gidea Park,
Romford RM2 5EL
Tel: 01708 736868
www.scotline.co.uk
Tidewater Marine North Sea Ltd

Souter Head Road, Altens Industrial Estate,
Aberdeen AB12 3LF
Tel: 01224 293000
Unicorn Tankers (International) Ltd
St Magnus House, 8th Floor, East Wing,
3 Lower Thames, London EC3R 6HD
Tel: 020 7929 6210
Viking Recruitment Ltd
Viking House, Beechwood Business Park,
Menzies Road, Dover, Kent CT16 2FG
Tel: 03003 038191
www.vikingrecruitment.com
Watson, Farley & Williams
15 Appold Street, London EC2A 2HB
Tel: 020 7814 8000
www.wfw.com
West of England
P&l Club, Tower Bridge Court,
224-226 Tower Bridge Road,
London SE1 2UP
Tel: 020 7716 6000
www.westpandi.com
Zodiac Maritime Agencies Ltd
6th Floor, 1 Hanover Street,
London W1S 1YZ
Tel: 020 7333 2222
www.zodiac-maritime.com
Train Builders, Maintenance

and Repairs
Brush Traction
PO Box 17, Loughborough LE11 1HS
www.brushtraction.com
Hunslet-Barclay Ltd
Human Resources Department,
Caledonia Works, West Langlands Street,
Kilmarnock KA1 2QD
Tel: 01563 575804
Train Operating Companies
Arriva Trains Wales
St Marys House, 47 Penarth Road,
Cardiff CF10 5DJ
Tel: 08456 061660
www.arrivatrainswales.co.uk
C2C Rail Ltd
Freepost ADM3968, Southend SS1 1ZS
Tel: 08456 014873
www.c2c-online.co.uk
Chiltern Railways Co Ltd
Banbury ICC, Merton Street, Banbury,
Oxforshire OX16 4RN
Tel: 08456 005165
www.chilternrailways.co.uk
National Express Greater Anglia

Norwich Railway Station, Station Approach,
Norwich NR1 1EF
Tel: 08456 007245
www.greateranglia.co.uk
Virgin Atlantic
Crawley Business Centre, Manor Road,
Crawley, West Sussex RH10 9NU
Tel: 08448 110000
www.virgin-atlantic.com
Northern Rail
Freepost RLSL-ABEC-BGUU,
Northern Rail Limited, Leeds LS1 4DY
Tel: 0845 000 0125
www.northernrail.org
Other
Serco
Serco House, 16 Bartley Wood Bus Park,
Bartley Way, Hook, Hampshire RG27 9UY
Tel: 01256 745900
www.serco.com
Southern Railway
Go-Ahead House, PO Box 3021,
Bristol BS2 2BS
Tel: 08451 272920
www.southernrailway.com
TransPennine Express
Freepost ADMail 3878,
Manchester M1 9YB
Tel: 08456 001671
www.tpexpress.co.uk
20:20 Mobile (UK) Limited

Weston Road, Crewe,
Cheshire CW1 6BU
Tel: 01270 412020
www.2020mobile.com
The Access Group
School Lane, Stratford St Mary,
Colchester, Essex CO7 6LZ
Tel: 08453 453300
www.theaccessgroup.com
AEB (International) Limited
Pure Offices, Plato Close, Tachbrook Park,
Warwick, Warwickshire CV34 6WE
Tel: 01926 801251
www.aeb-international.co.uk
UK-based Airlines
Arco Limited
Waverley Street, Hull, East Riding of
Yorkshire HU1 2SH
Tel: 01482 222522
www.arco.co.uk
First Capital Connect Ltd

Freepost RRBR-REEJ-KTKY,
PO Box 443, Plymouth PL4 6WP
Tel: 0845 026 4700
www.firstcapitalconnect.co.uk
American Airlines
23-59 Staines Road, Hounslow,
Middlesex TW3 3HE
Tel: 020 8577 4876
www.americanairlines.co.uk
Arvato
One Lyric Square, Hammersmith,
London W6 0NB
Tel: 08448 460800
www.arvato.co.uk
First Great Western

Great Western Trains Co Ltd
Freepost SNB40576, Plymouth PL4 6ZZ
Tel: 08457 000125
www.great-western-trains.co.uk
British Airways
Waterside, Speeedbird Way,
Harmondsworth UB7 0GA
Tel: 08444 930787
www.britishairways.com
Asda Logistics Services

Asda House, Great Wilson Street, Leeds,
West Yorkshire LS11 5AD
Tel: 01132 435435
www.asda.co.uk
London Midland
London Midland, PO Box 4323,
Birmingham B2 4JB
Tel: 08448 110133
www.londonmidland.com
Emirates
3rd Floor, Gloucester Park
95 Cromwell Road, London SW7 4DL
Tel: 08448 002777
www.emirates.com
Boots UK Limited
1 Thane Road, Nottingham,
Nottinghamshire NG7 2TG
Tel: 01159 506111
www.boots.com
Merseyrail
9th Floor, Rail House, Lord Nelson Street,
Liverpool L1 1JF
Tel: 01515 551111
International Airlines Group

2 Business World Centre Heathrow,
Newall Road, Hounslow TH6 2SF
Tel: 08707 020110
www.iairgroup.com
Bosch & Siemens Home

Appliances Ltd
Grand Union House, Old Wolverton
Road, Wolverton, Milton Keynes,
Buckinghamshire MK12 5PT
Tel: 01908 328500
www.bsh-group.co.uk
Midland Mainline Ltd

Midland House, Nelson Street,
Derby DE1 2SA
Tel: 01332 263980
www.eastmidlandstrains.co.uk
United Airlines
Heathrow Airport, Hounslow,
Middlesex TW6 3LP
Tel: 0800 181739
www.united.com
Brakes Food Service Solutions

Eureka Business Park, Ashford,
Kent TN25 4AG
Tel: 01233 206000
www.brake.co.uk
65
Briggs Equipment UK Limited

7 Orbital Way, Cannock,
Staffordshire WS11 8XW
Tel: 03301 239814
www.briggsequipment.co.uk
Integral UK Ltd
The Courtyard, Stepney Bank,
Newcastle upon Tyne NE1 2NP
Tel: 01912 011071
www.integral.co.uk
Metropolitan Police
New Scotland Yard, Broadway,
London SW1H 0BG
Tel: 020 7230 1212
www.content.met.police.uk
British-American Tobacco
(Holdings)
Globe House, Temple Place,
London WC2R 2PG
Tel: 02078 451000
www.bat.com
lnterfleet Technology Ltd

lnterfleet House, Pride Parkway,
Derby DE24 8HX
Tel: 01332 223464
www.interfleet.co.uk
Movianto UK
1 Progress Park, Elstow, Bedford,
Bedfordshire MK42 9XE
Tel: 01234 248500
www.movianto.com
Jaguar Land Rover

Banbury Road, Gaydon, Warwick,
Warwickshire CV35 0RR
Tel: 01926 641111
www.jaguarlandrover.com
National Grid plc

National Grid House, Gallows Hill,
Warwick, Warwickshire CV34 6DA
Tel: 01926 653000
www.nationalgrid.com/uk
John Lewis plc

171 Victoria Street,
London SW1E 5NN
Tel: 08456 049049
www.johnlewis.com
Neovia Logistics
Peckleton Lane, Desford, Leicester,
Leicestershire LE9 9JT
Tel: 01455 825800
www.neovialogistics.com
Kewill
Malaga Avenue, Manchester M90 3RR
Tel: 01619 054600
www.kewill.com
NHS BSA Supply Chain

Cotes Park Industrial Estate, Alfreton,
Derryshire DC55 4QJ
Tel: 01773 724000
www.supplychain.nhs.uk
Bunzl Retail Supplies

Lamplight Way, Agecroft Commerce Park,
Swinton, Manchester M27 8UJ
Tel: 01617 432222
www.bunzlretail.com
Business Services Organisation
2 Franklin Street, Belfast,
County Antrim BT2 8DQ
Tel: 02890 324431
www.hscbusiness.hscni.net
Castell Safety International Ltd
The Castell Building, 217 Kingsbury Road,
London NW9 9PQ
Tel: 020 8200 1200
www.castell.com

CMLF&L (Telford) Ltd
Building 2 Brockton Business Park,
Halesfield 10, Telford,
Shropshire TF7 4QP
Tel: 01952 684333
www.cmlfulfilment.co.uk
Computacenter (UK) Ltd
Hatfield Business Park,
Hatfield Avenue, Hatfield,
Hertfordshire AL10 9TW
Tel: 01707 631000
www.computacenter.com
CRH Transport Training Ltd
The Priory, Canwell, Sutton Coldfield,
West Midlands B75 5SH
Tel: 08454 598003
www.crhtraining.co.uk
DSTL
Porton Down, Salisbury,
Wiltshire SP4 0JQ
Tel: 01980 613000
www.dstl.gov.uk
Harrods Ltd
87135 Brompton Road, Knightsbridge,
London SW1X 7XL
Tel: 020 7730 1234
www.harrods.com

66
Linde Material Handling

(UK) Ltd
Kingsclere Road, Basingstoke,
Hampshire RG21 6XJ
Tel: 01256 342000
www.linde-mh.co.uk
Mabey Bridge Limited
Station Road, Chepstow NP16 5YL
Tel: 01291 623801
www.mabeybridge.com
Macfarlane Group UK Ltd
21 Newton Place, Glasgow G3 7PY
Tel: 01413 339666
www.macfarlanegroup.com
Macmillan Distribution
Brunel Road, Houndmills, Basingstoke,
Hampshire RG21 6XS
Tel: 01256 329242
www.macmillan.co.uk
Marks & Spencer plc
Waterside House, 35 North Warf Road,
London W2 1NW
Tel: 020 7935 4422
www.marksandspencer.com
Mars UK
3D Dundee Road,
Slough SL1 4JX
Tel: 01753 550055
www.mars.com/uk
Norse Commercial Services

280 Fifers Lane, Norwich,
Norfolk NR6 6EQ
Tel: 01603 894100
www.ncsgrp.co.uk
Office Depot International
(UK) Ltd
Beaumont Leys Lane, Leicester,
Leicestershire LE4 2BN
Tel: 08444 120042
www.officedepot.co.uk
Oracle Corp UK Ltd
Oracle Parkway, Reading,
Berkshire RG6 1RA
Tel: 01189 240000
www.oracle.com
Oxford City Council
St Aldates, Oxford OX1 8BX
Tel: 01865 252811
www.oxford.gov.uk
Premier Foods
Griffiths Way, St Albans,
Hertfordshire AL1 2RE
Tel: 01727 815850
www.premierfoods.co.uk
Procure4 Limited
27 Wellesbourne House, Walton Road,
Wellesbourne, Warwick,
Warwickshire CV35 9JB
Tel: 01789 471197
www.procure4.com
Red Forge Ltd
9 Palmers Road, Redditch,
Worcestershire B98 0RF
Tel: 01527 526112
www.redforge.co.uk
Dettingen House, Princess Royal Barracks,
Deepcut, Camberley, Surrey GU16 6RW
Tel: 01252 833376
www.army.mod.uk
RTITB
Access House, Halesfield 17, Telford,
Shropshire TF7 49W
Tel: 01952 520200
www.rtitb.co.uk
Sainsburys Supermarkets Ltd
33, Holborn, London EC1N 2HT
Tel: 020 7695 6000
www.sainsburys.co.uk
Scientifics Ltd
Bretby Business Park, Ashby Road,
Burton-upon-Trent DE15 0YZ
Tel: 01283 554400
www.esg.com
Shop Direct Home Shopping
Limited
Skyways House, Speke Road, Speke,
Liverpool, Merseyside L70 1AB
Tel: 08442 921000
www.shopdirect.com
Sony DADC UK Ltd
Southwater Business Park, Worthing Road,
Southwater, Horsham,
West Sussex RH13 9YT
Tel: 01403 739600
www.sonydadc.com

SPAL Automotive UK Limited
Unit 3, Great Western Business Park,
McKenzie Way, Tolladine Road,
Worcester WR4 9PT
Tel: 01905 613714
www.spalautomotive.co.uk
SpringTide Consulting Ltd

27 Parc Y Ffynnon, Ferryside,
Sir Gaerfyrddin SA17 5TQ
Tel: 01267 267553
www.springtideltd.co.uk
TGW Limited
1 The Point, Market Harborough,
Leicestershire LE16 7QU
Tel: 01858 468855
www.tgw-group.com
Toyota Material Handling
UK Ltd
705-707 Stirling Road, Slough,
Berkshire SL1 4SY
Tel: 08708 501400
www.toyota-forklifts.co.uk
TSB Supply Chain Ltd
308 Grosvenor House, Hollinswood Road,
Central Park, Telford,
Shropshire TF2 9TW
Tel: 01952 293028
www.tsbsupplychain.co.uk
Unipart Group of Companies
Unipart House, Garsington Road, Cowley,
Oxfordshire OX4 2PG
Tel: 01865 778966
www.unipart.co.uk
Whitworth Bros Ltd
Victoria Mills, London Road,
Wellingborough,
Northamptonshire NN8 2DT
Tel: 01933 441000
www.whitworthbros.ltd.uk
Yorkshire Purchasing
Organisation
Kenmore Road, Wakefield 41 Industrial
Estate, Wakefield, West Yorkshire WF2 0XE
Tel: 01924 834834
www.ypo.co.uk
Spirit Pub Company

Sunrise House, Ninth Avenue,
Burton-upon-Trent,
Staffordshire DE14 3JZ
Tel: 01283 498400
www.spiritpubcompany.com
67
The Chartered Institute of Logistics and Transport

T: +44 (0)1536 740100
E: enquiry@ciltuk.org.uk
W: www.ciltuk.org.uk
F: +44 (0) 1536 740101
Registered Office: Earlstrees Court | Earlstrees Road | Corby | Northants | United Kingdom | NN17 4AX
Registered: England | Registration Number: 2629347 (a Company Limited by Guarantee) | Charity Registration Number: 1004963

Careers Guide 2014a

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Careers Guide 2014a

Uploaded by

Copyright:

Available Formats

The Guide to Careers in

Logistics and Transport

What are my options?

Logistics, Transport and Supply Chain Sector Jobs

The guide to careers in logistics and transport

Get the Job Page

The guide to careers in logistics and transport

It is important in todays world to plan

Life long learning will ensure that you

The guide to careers in logistics and transport

Gap Year Careers

What are my options?

Supply Chain and

Ports and Inland Waterways

Each section that follows contains

The guide to careers in logistics and transport

Airports and airlines have many jobs in

The guide to careers in logistics and transport

Guild of Air Pilots and Air Navigators

EAL Level 4 NVQ in Controlling

EAL Level 2 in Providing Airside

Royal Aeronautical Society

The guide to careers in logistics and transport

EAL Level 3 NVQ in Co-ordinating

You may be away for some time, so

Lift Truck Driver

The guide to careers in logistics and transport

Taxi and Hire-Car

Drivers may own their own taxi or drive for

The guide to careers in logistics and transport

Driving Instructors Association

The guide to careers in logistics and transport

South Eastern Trains

Please refer to Appendix for

South West Trains

The guide to careers in logistics and transport

Royal Regiment of Artillery:

Royal Logistic Corps

Supplier: Suppliers are responsible for

The guide to careers in logistics and transport

Parts of the world have no food, no clean

Humanitarian logistics can take you all

Charities Aid Foundation

The guide to careers in logistics and transport

The Chartered Institute of Logistics

Safe and affordable transport can help

The guide to careers in logistics and transport

Information and Communications

right price to the company and customer.

The guide to careers in logistics and transport

Logistics Service Providers

Outsourcing is the term used to describe

The main reasons why companies

The guide to careers in logistics and transport

Logistics Service Providers

The guide to careers in logistics and transport

Manufacturing logistics will give you the

Manufacturing logistics can cover a range

Key Skills and Requirements

The guide to careers in logistics and transport

Education and Training

The guide to careers in logistics and transport

Ports and Inland Waterways

British Waterways employs:

uyers cannot do this all the time for

Business skills making the best use of

A good quality degree in any subject