Exchange Server Health Check

Health Check

E X C H AN G E S E R V E R H E A L T H C H E C K L I S T
Client
Client: AUG Pharma
Client Contact: Eng. Ahmed Hamdy

eService
Engineer Onsite: Ahmed Khiry
Contact Details: Phone 03 57 10 219 - 01227987970
Website

www.eService-eg.com

General
Completed

Task

Notes

List hardware
Exchange Version
Service pack level
Internal domain name
External mail domain name
Check MX records
Check public PTR records
Is Reverse DNS used?

Design
Completed

Task

Notes

Confirm use of Front End Exchange or Client Access

Server
Check Exchange ActiveSync is enabled and/or
optimally configured
Assess network/firewall architecture correctness

Environmental
Completed

Task
Verify that environmental conditions are tracked
and maintained.
Check temperature and humidity to ensure that
environmental systems such as heating and air
conditioning settings are within acceptable
conditions, and that they function within the
hardware manufacturer's specifications.
Verify that physical security measures such as
locks, dongles, and access codes have not been
breached and that they function correctly.

Notes

Backups
Completed

Task

Notes

What software is being used for backups

Ensure that the recommended minimum backup
strategy - a daily online backup - is completed.
Verify that the previous backup operation completed.
Is there an established tape rotation policy, labelling,
and storage.
Verify that the transaction logs were successfully
purged (if your backup type is purging logs).

CPU and Memory usage

Completed

Task
Examine % Processor Time performance counter.
Examine Available MBs performance counter.

Counter
% Processor Time
Available MBs
% Committed Bytes in Use

Measured Value

Time When Recorded

Disk Use
Completed

Task
Create a list of all drives and label them in three categories: drives with transaction logs, drives with
queues, and other drives.
Check disks with transaction log files.
Check disks with SMTP queues.
Check other disks.
Use server monitors to check free disk space.

Drive
Letter

Designation (drives with transaction logs, drives with queues,

and other drives)

Event Logs
Completed

Task

Notes

System Logs
Application Logs

Internet Information Services

Completed

Task
Check Outllook Web Access is functioning on HTTP
and HTTPS
Check that is certificate resolves as a public FQDN

Notes

Available Space
MB

Available %
Free

Exchange Database Health

Completed

Task
Verify that databases are mounted.
Make sure that public folder replication is up-to-date.

Checklist: MAPI Client Performance Queue Viewer

Completed

Task
Check queues for each server in each administrative group using Exchange System Manager.
Record queue size.
Generate mailbox size report

Queue Type

Queue Size

Message Paths and Mailflow

Completed

Task
Send messages between internal servers using
test accounts.
Check and verify that messages deliver
successfully.
Send outgoing messages to non-local accounts.
Check and verify that outgoing messages deliver
successfully. With the test account on the
external host, verify that mail comes in.
Send messages across any connectors to
Exchange recipients.
Verify successful message transfer across
connectors and routes.

Notes

Functionality/Smartphone ActiveSync
Completed

Task

Notes

Check Exchange ActiveSync functionality is available

Check Direct Push is enabled and/or optimally
configured
Check search Exchange availability from device
Check Global Address Book lookup from device

Performance
Completed

Task

Notes

Check SSL is configured to provide optimal

performance
Check sync profile settings are optimal
Check server settings to optimise battery
performance
Check effective time out settings
Review sync activity

Security
Completed

Task
Verify that SMTP does not relay anonymously
Verify that the Message Tracking Log does not have
the Everyone group listed in the ACL
Is Antivirus used at the mailbox level
Check that Antivirus is not scanning the Exchange
database
Check Windows Updates
Check domain against SPAM reputation database
Check appropriate protocol hygiene on perimeter
network
Check enablement of power on password
Check utilisation of security enforcement options

Notes

Check traffic encryption

Check security policy management enabled