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Who We Arent
According to Wikipedia:
An "engaged employee" is one who is fully
absorbed by and enthusiastic about their
work and so takes positive action to further
the organization's reputation and interests.
Drivers of Engagement
Leadership
Stress, balance and workload
Goals and objectives
Supervisors
Organizations image
Brain RTFM
Neuroscience 101
Limbic System: The interior of the cortex, includes the hippocampus and
amygdala. Supports emotion and long-term memory.
Prefrontal Cortex: Region responsible for planning, decision making and
moderating behavior.
Emotional Contagion
The limbic system is an open loop,
influenced by other peoples emotions, aka
mirror neurons.
Mirror neurons activate when an animal
performs an action or when an animal
observes the same action of another
animal.
They are thought to be the basis of
empathy.
Also called emotional contagion.
Entrainment
Those receiving positive feedback with
negative emotional signs reportedly felt
worse than participants receiving
negative feedback given with positive
emotional cues.
Your emotions and actions are mirrored
by those around you.
Negativity
The brain has a negativity bias because
the limbic system is quicker than the
prefrontal cortex at perceiving and
analyzing potential threats.
Traumatic experiences are stickier than
positive, happy experiences, i.e. harder
to un-map.
Amygdala Hijack?
An intense and immediate emotional reaction,
followed by the understanding that it was
inappropriate.
I thought that stick on the ground was a
snake!
I dont like you or Im bored, so I wont
cooperate or listen to what you have to say.
That guy who cut me off in traffic was trying
to kill me!
Why were you so insulting to me in that
email yesterday? (studies show theres a
negativity bias in email.)
Other examples?
Thin Slicing
Human beings make quick decisions based
on intuition.
This is called Thin Slicing or Fast
Thinking.
Somatic Marker
No damage to his cognitive abilities, but
his life fell apart.
He couldnt make decisions when
presented with simple choices.
He no longer had any feelings regarding
options, no preferences.
Case is basis for the Somatic Marker
Hypothesis, a theory that emotions assist
with decision-making.
Bounded Emotionality
It is a gross
misconception
that reason can
be completely
separated from
emotion.
Connections matter
Is Efficiency Overrated?
Study conducted by Gillian M. Sandstrom
and Elizabeth W. Dunn of the University
of British Columbia.
Participants who smiled, made eye
contact, and talked with the cashier at a
coffee shop reported higher satisfaction
and moods than those who avoided
interaction.
Small, unimportant interactions with
others can create a feeling of connection
according to researchers.
Methods of Engagement
Interaction based on core competencies
of Emotional Intelligence, such as selfawareness, self-regulation, empathy, and
motivation.
Social engineers and con artists use the
same skills to create emotional and social
affinity with a target.
Conflict resolution methods.
Facts or observations
Feelings
Needs or whats alive
Request
Behavior
Impact
Need
Make a request
Goals
Learn about empowered, collaborative
engagement.
Reframe views on confrontation,
assertiveness, and true power.
Achieve greater self-confidence, personal
freedom, fulfillment, and peaceful
interactions with others.
Respectful Confrontation
The
The
The
The
practice
practice
practice
practice
of
of
of
of
3 Fs
Fight
Flight
Freeze
ICEBERG CHART
10%
VERBAL
BODY LANGUAGE
FACIAL EXPRESSION
PHYSICAL SENSATIONS
/ ENVIRONMENT
TEMPERATURE, TIME OF DAY
SURROUNDINGS
RELATIONSHIP
POWER DYNAMIC
POWER STATUS
PAST HISTORY
MOOD
EMOTIONS, PERSONAL PHILOSOPHY,
BELIEFS, PREJUDICES, JUDGMENTS,
CULTURE, RACE, GENDER, CUSTOMS,
RELIGION, EDUCATION, LOVE
FEAR, WOUNDS,
NEEDS, DESIRES,
LONGING, TRAUMAS,
INSECURITIES
90%
5 Steps of Clear
Communication
1.
2.
3.
4.
5.
Grounding
Focus
Strength
Flexibility
Conflict confrontation
Conflict
1 : FIGHT, BATTLE, WAR
2 a : competitive or opposing action of
incompatibles : antagonistic state or action
(as of divergent ideas, interests, or
persons) b : mental struggle resulting from
incompatible or opposing needs, drives,
wishes, or external or internal demands;
see DISCORD
Confront
confront
1 : to face especially in challenge : OPPOSE
2 a : to cause to meet : bring face-to-face
<confront a reader with statistics> b : to
meet face-to-face : ENCOUNTER
Respectful Confrontation
Definition
CONFLICT: an encounter that leads to
the further separation of individuals,
the breakdown of relationship, and
the disempowerment of the other.
Respectful Confrontation
Definition
CONFRONTATION: an encounter that
leads to individuals coming closer
together, deepening of relationship,
and the empowerment of all involved.
FEELINGS
..............................................................................................
PLEASANT / UNPLEASANT
ALIVE
DESPERATE
INSPIRED
PLAYFUL
ANNOYED
DISAPPOINTED
INTERESTED
PUZZLED
APPRECIATIVE
ECSTATIC
IRRITABLE
SAD
CALM
EXCITED
JOYFUL
SATISFIED
CONFIDENT
FASCINATED
LONELY
SCARED
CONFUSED
FRUSTRATED
LOVING
SHOCKED
CONTENT
GLAD
MISCHIEVOUS
SUSPICIOUS
EMBARRASSED
HELPLESS
NERVOUS
TENDER
DESPAIRING
HURT
OVERWHELMED
TIRED
................................................................................................
DESPAIRING
HURT
OVERWHELMED
TIRED
................................................................................................
NEEDS
................................................................................................
ACCEPTANCE
EQUALITY
TO KNOW
RESPECT
AUTHENTICITY
FLOW
LOVE
REST
BELONGING
FREEDOM
TO MATTER
SAFETY
CELEBRATION
GROWTH
MEANING
TO BE SEEN
CLARITY
HARMONY
ORDER
SUPPORT
COOPERATION
HONESTY
PLAY
SUSTENANCE
CREATIVITY
INFLUENCE
POWER
TOUCH
EASE
INTEGRITY
PROTECTION
UNDERSTANDING
VALUES
................................................................................................
ACCOMPLISHMENT/SUCCESS
EQUALITY
LOYALTY
ACCOUNTABILITY
FAITH
MONEY
ACCURACY
FAMILY
PEACE/NON-VIOLENCE
BEAUTY
FREEDOM
PLEASURE
CALM
FRIENDSHIP
POWER
CHALLENGE
FUN
PROSPERITY/WEALTH
COLLABORATION
HARD WORK
SERVICE
COMMUNITY
INDEPENDENCE
SIMPLICITY
COMPETITION
INNOVATION
SKILL
CREATIVITY
JUSTICE
STATUS
DELIGHT IN BEING/JOY
KNOWLEDGE
TRADITION
DISCIPLINE
LEADERSHIP
TRUTH
EFFICIENCY
LOVE/ROMANCE
WISDOM
................................................................................................
Aggression Assertiveness
Assertive
1 : disposed to or characterized by bold or
confident assertion <an assertive leader>
2 : having a strong or distinctive flavor or
aroma <assertive wines>
Aggressive
1 a: tending toward or exhibiting aggression
<aggressive behavior> b: marked by
combative readiness <an aggressive fighter>
2 a: marked by obtrusive energy b: marked by
driving forceful energy or
initiative : enterprising <an aggressive
salesman>
3: strong or emphatic in effect or intent
<aggressive colors> <aggressive flavors>
4: growing, developing, or spreading rapidly
<aggressive bone tumors>
Respectful Confrontation
Definition
AGGRESSION: any behavior, action,
remark, gesture, or facial expression
that impacts another with the goal to
disempower and/or is received by the
other in a harmful, threatening way.
Respectful Confrontation
Definition
ASSERTIVENESS: any behavior,
action, remark, gesture, or facial
expression that impacts another with
the goal to empower and/or is
received by the other in a positive
way.
http://www.respectfulconfrontation.com/
Key Takeaways
Bad trumps good in the human brain.
You cant turn your emotions off or leave them at
home. Its like wearing a bad toupee. You arent
fooling anyone.
If the limbic system is an open loop, were all
responsible for the quality of the emotional
landscape.
Stress makes you stupid, by shutting down blood
flow to the critical pre-frontal lobes. If you set off
a stress response in someone, you minimize the
chance of having a rational dialogue.
Confrontation isnt always negative. Resistance to
change can be a valuable source of feedback.
References
Esfahani Smith, Emily. "Social Connection Makes a Better Brain." The Atlantic 29 Oct. 2013: n. pag.
Print.
Global Workforce Study - Engagement at Risk: Driving Strong Performance in a Volatile Global
Environment. Rep. no. TW-NA-2012-25644. N.p.: Towers Watson, 2012. Print.
Goleman, Daniel, and Richard Boyatzis. "Social Intelligence and the Biology of Leadership." Harvard
Business Review Sept. 2008: 74-81. Print.
Goleman, Daniel. Working with Emotional Intelligence. New York: Bantam, 1998. Print.
Hanson, Rick, and Richard Mendius. Buddha's Brain: The Practical Neuroscience of Happiness, Love &
Wisdom. Oakland, CA: New Harbinger Publications, 2009. Print.
Kryder, Suzanne. The Mind to Lead. N.p.: NeuroLeap, 2011. Print.
Luders, Eileen, Florian Kurth, Emeran A. Mayer, Arthur W. Toga, Katherine L. Narr, and Christian
Gaser. "The Unique Brain Anatomy of Meditation Practitioners: Alterations in Cortical Gyrification."
Frontiers in Human Neuroscience 6.34 (2012): 1-9. Print.
O'Connell, Andrew. "HBR Blog Network / The Daily Stat." Harvard Business Review. Harvard Business
Review, 30 Oct. 2013. Web. 02 Nov. 2013.
Pink, Daniel H. Drive: The Surprising Truth about What Motivates Us. New York, NY: Riverhead, 2009.
Print.
Pink, Daniel. "Why Bosses Need to Show Their Soft Side." The Telegraph 17 July 2011: n. pag. Print.
Rosenberg, Marshall B. Nonviolent Communication: A Language of Life. Encinitas, CA: PuddleDancer,
2003. Print.
Siegel, Daniel J. The Mindful Brain: Reflection and Attunement in the Cultivation of Well-being. New
York: W.W. Norton, 2007. Print.
State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders. Rep.
N.p.: Gallup, 2013. Print.
Weston, Joe. Mastering Respectful Confrontation: A Guide to Personal Freedom and Empowered,
Collaborative Engagement. Emeryville, CA: Heartwalker, 2011. Print.