IBM Tivoli Network Manager

Best Practices Session

ITNM 3.9/4.1.1 and NCM 6.4
Rob Clark
clarkrob@us.ibm.com

2015 IBM Corporation

IBM Systems Middleware

Solution Area - IT Service Management (ITSM)
Capability

Solution
Area

Build

Application
Platform

Manage

Optimize

IT Service
Management

Integration

Stakeholder
Dashboards

Portfolio
Offering
Areas

Run

Innovate

Digital
Experience
Smarter
Process

IT Operations
Development
Line of Business

Operations

Performance

Automation

Provide end-to-end insight

for smarter business
decisions

Ensure right availability of

your critical business
solutions

More agility, with lower

cost and risk

Analytics
Proactive outage avoidance and faster problem resolution

on-premise <----- Hybrid -----> cloud

Agenda

Deployment with NOI

Discovery
Monitoring
Events
Administration tasks

Network Manager with Netcool Operations Insight

Standard Network Manager deployment

WebStart NCM
client 6.4.1
(Presentation server)

Standard NOI 1.2 deployment

TIP 2.2
ITNM
3.9 FP4
or 4.1.1

DASH
WebGUI
7.4 FP2

WebGUI 8.1

TCR 2.1.1
TCR 3.1

SSO

Event Search function using SCA-LA

Database

Netcool Configuration
Manager 6.4.1
(Worker server)

Panels hosted from TIP 2.2:

All ITNM admin and op panels

AEL from WebGUI 7.4

All right-click context tools

All ITNM/NCM reports from TCR 2.1.1

NCM native client launch

OMNIbus 8.1

SCA-LA
Impact

ITNM Core
3.9 FP4 or 4.1.1
SNMP Probe
8.1

Syslog Probe
8.1

Reference: Integration of ITNM to NOI

http://www.ibm.com/support/knowledgecenter/SSTPTP_1.2.0/com.ibm.netcool_ops.doc_1.2.0/omn_nmip/task/nnm_noi_ins_upgrade.html

Reference: Zane Brays excellent best practice documents for NOI

http://ibm.biz/nco_bps

Cloning with VMs - Changing IP address or Hostname

Set up one or more virtual machines as a deployment template
Clone this for duplicate test, dev, or production environments
Ensure each /etc/hosts is set with the new short and fully
qualified hostname
Set new IP and hostname for each product,
Deployment Engine, Network Manager, OMNIbus, TIP,
WebGUI, ITNM GUI, TCR, DB2, Impact, NCM

Reference:
http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/install/task
/nmip_con_changingipaddress.html
For Impact, see: Tivoli Netcool - post deployment hostname or IP change.pdf
https://www.ibm.com/developerworks/community/files/form/anonymous/api/library/ebb177d5-dc20-4c0f-809c8db0401ae729/document/375d2921-b26d-4e13-af00-61580d2a4bc9/media/IBM

For NCM, see the appendix in this presentation

4

Discovery
Basic type fixed seeds vs scoped
Disco provisioning who deletes the
devices?
Partial discovery
Prototype for enrichment

Discovery overview

Copyright IBM Corporation 2014

Tip: select discovery mode

Fixed mode:
Manage a definitive list of IP addresses
Use Seed Files, split for convenience for administration

Multiple seed files will leverage multi-threading

Scope is implied: no scope entries mean scope is implied

Discovery Configuration GUI Advanced tab:

Disable Feedback
Disable File Finder Verification this will create place holder devices if ping fails (ensures
device will be monitored)

Scoped mode:
Uses scope entries as the fence or boundary

Enable Feedback on Discovery Configuration GUI Advanced tab

Missing scope entries for new devices are often the cause of devices not being discovered
Scopes can reduce the load on large edge routers by filtering the routing table gets
Will try to discover in-scope devices learned from other devices

Use ping finder to ping spray subnets

Useful to have seed files listing busy devices to maximize learning
Build a seed list from a mature discovery for efficient performance

$NCHOME/precision/scripts/perl/scripts/BuildSeedList.pl

Reference: About discovery

http://www.ibm.com/support/knowledgecenter/SSSHRK_3.9.0/com.ibm.networkmanagerip.doc_3.9/itnm/ip/wip/disco/conc
ept/nmip_dsc_aboutdsc.html
7

Provisioning ITNM verify access and credentials

Prior to provisioning ITNM with new IP addresses, run this
prototype script to verify,
Device is responding
SNMP credentials
./itnmCheckSNMPCredentials.pl -domain ITNMDEMO -noDisco verifyAccess device <IP
Address>

After discovery,
List all devices with no SNMP access for troubleshooting
(add verifyAccess to retry after fixing)
./itnmCheckSNMPCredentials.pl -domain NCOMS -noAccess

Use it to audit all or specific devices

./itnmCheckSNMPCredentials.pl -domain NCOMS -template SYSNAME, ACCESSIPADDRESS,
ACCESSINTERFACE, COMMUNITY
Reference: Download SNMP credentials checking utility from ISM Library
http://www.ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10NM0B
8

Partial discovery start monitoring devices immediately

Begin monitoring new devices before the next discovery
Ensure IP address is in the discovery scope (if using Scope)
Use AddNode.pl command to add new devices
Or, select Partial Discovery in Discovery Status GUI
Or, use OQL service disco,

insert into finders.rediscovery (m_Address) values ('172.30.100.1');

If ncp_disco is restarted, you must first run a full discovery

For faster discovery set in Discovery Configuration Advanced
tab,
Disable Rediscovery Rebuild layers
Skips recalculating the connections (tradeoff: affects RCA)

Disable Rediscovery of Related devices

Skips rediscovering connected devices if the connection might have
changed (tradeoff: will not attempt to update or discovery any node
learned from this device)
9

When should devices be removed?

Was it removed from the network or just down a long time? Only you can decide.
Establish one of these policies:

Discovery should never delete anything automatically

I will decide when a device is no longer under management.

Set default lingerTime to 1000000, and use RemoveNode.pl.
If they have not been physically removed from the network, obviously, you must adjust the
scope and seeds in disco config.
In Fixed mode with no scope, restart ncp_disco to prevent re-pinging it from the cache

Discovery should automatically remove all non-responding devices.

In 3.9 - RemoveNode.pl sets the device to unmanaged and lingerTime to 0 so that the
next discovery removes the device and it is no longer polled .
From 4.1 - RemoveNode.pl removes the device immediately.
Usually too drastic, but useful if network undergoing significant re-IPing
Devices that are temporarily down will be removed from the topology and not polled until
after a future, successful, discovery.
Set default lingerTime to 0.

Assume device is obsolete after failing for n consecutive discoveries

Set lingerTime to 3 (default) - it will be automatically removed after failing to respond for 4
consecutive discoveries.
To avoid surprises, use the report, "Devices pending delete on next discovery", to list all the
devices that will be removed on the next discovery if they don't respond

Reference:
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Discov
ery%20provisioning
10

Prototype: Custom Attribute Manager

for ITNM 4.1.1
Custom Attribute Manager is an easy to
use wrapper to setup and manage the
attribute name-value pairs from proprietary
data.

Enrich discovery data with location, contacts, inventory, customer, lifecycle,

Operators have the data at fingertips in Structure Browser
Use to create views for,
areas of responsibility
monitoring ranges
exporting Discovery Library Adapter (DLA) data to TADDM, TBSM

Reference: Download from the ISM Library,

http://www.ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10NM0J
11

Monitoring the network

How does the Policy scope work?
Managed status
Availability polling assurance
Using multiple pollers

Poller Understanding Policy scopes

All Devices or one or more views ANDd

Further reduce Device list, using filter on

device attributes

Device list further reduced by AOC class

selection

Only for interface polls - used to focus poll

on specific interfaces

The poller will poll only the Managed

entities from this list.

Reference:
http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/poll/conc
ept/nmip_poll_policyscope.html

13

Tips for Poll Definition scope filters

Class filter
Always check the poll definition class filter
for each active poll definition
Note that new AOC classes are always
unselected by default, which will
unselect the parent class and thus
affect its membership

Interface filter
The Interface Filter incurs an overhead (based on SNMPGETs
vs the default SNMPGETNEXTs)
Best used when it reduces the number of interfaces significantly

When using the Interface Filter, to avoid TooBig error

messages, add this line to NcPollerSchema.domain.cfg:
update config.properties set AggregationLimit=10;

14

Unmanaged status
Managed Description
status

Set by

Managed and polled

Topology GUI, ManageNode.pl

Maintenance mode - not polled Topology GUI, UnmanageNode.pl

No status available - not polled TagManagedEntities.stch

IP address is not in scope

not polled

TagManagedEntities.stch

Status values 2 & 3 cannot be changed from the GUI

Status 3 is set on IP interfaces on devices that are not in disco scope, such as
those bordering on the internet or private networks
To set status to 1 (maintenance mode) for an interface, use the Structure
Browser
Status is maintained in ncim.managedStatus table. Absence from this table
assumes entity is managed.
15

Tip: Unmanaged status

View this stitcher to verify the rules for unmanaging interfaces
during discovery (set Status = 2)

$NCHOME/precision/disco/stitchers/TagManagedEntities.stch
//-------------------------------------------------------------// Modify this statement to unmanage specific types of interface
//-------------------------------------------------------------oqlUpdate = oqlUpdate + interfaceFilter + rediscoveryFilter +
" AND
Tip: Add IsActive <> 1 to prevent
(
unmanaging legitimate IP
ExtraInfo->m_IfDescr like 'Dialer'
interfaces
OR
ExtraInfo->m_IfDescr like 'Async'
OR
ExtraInfo->m_IfDescr like 'Virtual'
OR
ExtraInfo->m_IfDescr like 'Null'
OR
ExtraInfo->m_IfDescr like 'NULL'
OR
(ExtraInfo->m_IfDescr like 'Vlan' AND IsActive <> 1)
OR
ExtraInfo->m_IfDescr like 'VLAN'
OR
ExtraInfo->m_IfAlias like 'NoMon'
)

16

Availability polling assurance

Are all the IP addresses you are responsible for being pinged?
1. Upload the full list of your IP addresses
ncp_upload_expected_ips.pl

2. Take a snapshot to compare this list with the pollers list from
the ping policies
ncp_ping_poller_snapshot.pl

3. Run the report to list the IP addresses not polled and the
reasons why
ncp_polling_exceptions.pl

Reference: Troubleshooting ping polling of the network

http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/poll/task/
nmip_poll_troubleshootingnwpolling.html
17

Availability polling assurance report uncovers why an

IP address is not polled
Undiscovered

Check the scope and seed lists of the discovery

configuration.

Out of scope

These IP addresses are missing from the Policy

scope for the Default Ping polls.

Unmanaged, status = 1

Devices or interfaces that have been unmanaged

from the GUI or using the UnmanagedNode.pl
script are considered in maintenance mode and will
not be polled. They will have Status of 1.

Unmanaged, status = 2

These are unmanaged during discovery, usually in

the TagManagedEntities.stch stitcher. Check the
filter in this stitcher if it is unmanaging interfaces it
should not do.

Secondary or
Unpingable interfaces

The discovery selects the management address for

each multi-net interface with multiple IP addresses and
only those will be pinged. Network Manager does not
ping the secondary IP addresses.

18

What about SNMP polls?

What about SNMP polls? Do I have to use OQL?
itnm_poller.pl now displays the status of all polls within the poller
Gives visibility for both chassis and interface polls
For example
itnm_poller.pl -domain TEST -monitors ip-addresses.txt
itnm_poller.pl -domain TEST -monitors 10.101.10.10 -poller "ncp_poller(foobar)"

Available from an APAR download described in the technote below

List IP addresses from the discovered topology:

All discovered devices
SELECT ipAddress FROM mainNodeDetails m
INNER JOIN domainMgr d ON m.domainMgrId = d.domainMgrId
WHERE d.domainName = 'domainname' ORDER BY m.ipAddress;

All discovered interfaces

SELECT ip.address FROM ipEndPoint ip
INNER JOIN domainMembers dm ON dm.entityId = ip.entityId
INNER JOIN domainMgr d ON dm.domainMgrId = d.domainMgrId
WHERE d.domainName = 'domainname' ORDER BY ip.address;

Reference: Technote: Monitoring status of chassis or interface entity

http://www.ibm.com/support/docview.wss?uid=swg21697552

19

Multiple Pollers
Consider using 3 or more pollers as follows:
1. Admin
Designate for the administration functions for all pollers in this
domain. Use this poller to perform the MIB Grapher real-time polling

2. ICMP
Dedicate to ICMP polls. These are lightweight polls and one
poller is generally enough for the biggest networks with 5 minute
frequency.

3. SNMP
Dedicate 1 or more pollers to perform SNMP polls. These polls require
more resources for the poller. Use the poller metrics to monitor the poller
so that you can determine if you need to set up additional pollers.
Reference: Network Manager Best Practice Guide for Network Monitoring, Chapter 6
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2
0Practice%20Documents
20

Best practices for naming poller instances

1.

In CtrlServices.cfg, use this convention:

serviceName ncp_poller_ICMP
Using the ncp prefix keeps all the core process names consistent for easy
reference in ps ef greps

-name ICMP
This is the name shown in the Network Polling GUI

-admin
Only one poller should be designated as admin (default)

-noadmin
Explictly add to all other pollers

2.

Register the poller

ncp_poller -domain domain_name -register -name poller_name

Note:
The default poller does not have an explicit instance name and appears in
the GUI as DEFAULT_POLLER. Rename it, if you wish.
To query the pollers OQL tables, you will need the instance name:
ncp_oql -domain NCOMS -service SnmpPoller poller ICMP
Reference: Setting up an additional poller
http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/admin/tas
k/nmip_adm_addpoller.html
21

Events

Correlating Events from 3rd party tools with topology

This Best Practice guide covers,

Important fields for RCA and where they are set

Includes an OMNIbus trigger you can use to check and diagnose missing
fields
Illustrates the RCA
correlations
Pre-RCA

After RCA

Visualization

Reference: Network Manager Best Practice Guide for Event fields for enrichment and RCA
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2
0Practice%20Documents

23

Administration tasks
Self monitoring of Network Manager
DB2 tuning for historical poll data
Changing the DB password in ITNM/NCM

General health - Monitoring health alerts

Discovery progress and health alerts

Poller health alerts
Failover state changes
ITNM process health

Define a filter for AEL

Include these columns in the display:
LocalPriObj and LocalSecObj

NcPollerSchema.cfg
Turn on poller threshold events:
update config.properties set BatchQueueThreshold = 10;
update config.properties set PollDataQueueLimit = 5000;
DiscoConfig.cfg Turn on stitcher performance events
m_CreateStchrEvents 1

25

Check latest discovery statistics against previous

# ncp_perl disco_profiling_data.pl -domain TIVOLI
Domain
Date_of_discovery
collection processing transfer
total
entities devices access interfaces discoMem modelMem
-------------------------------------------------------------------------------------------------------------------------------------------TIVOLI
2014-01-27T08:26:13
00:31:21
00:06:01
00:18:51
00:56:13
33590
879
792
27830
348.85
229.42
TIVOLI
2014-01-27T10:46:24
00:31:11
00:05:54
00:08:31
00:45:36
33484
879
789
27728
344.93
232.30
TIVOLI
2014-02-04T10:18:44
00:32:28
00:05:52
00:07:18
00:45:38
33400
874
786
27662
356.15
204.64
TIVOLI
2014-02-10T08:24:58
00:31:33
00:05:50
00:06:57
00:44:20
33203
867
780
27494
354.50
204.20
TIVOLI
2014-02-10T15:55:10
00:33:36
00:05:47
00:06:49
00:46:12
33199
865
780
27494
353.05
207.20
TIVOLI
2014-03-18T10:20:55
00:32:22
00:05:54
00:07:08
00:45:24
32648
854
763
27000
363.16
207.39
TIVOLI
2014-04-16T08:49:41
00:33:53
00:05:40
02:21:42
03:01:15
32153
834
748
26578
337.61
213.90
TIVOLI
2014-05-19T07:20:50
00:43:53
00:05:19
00:52:15
01:41:27
31319
839
727
25930
325.41 212.99
TIVOLI
2014-06-03T10:20:49
00:54:29
00:05:10
00:54:26
01:54:05
31281
839
726
25901
315.39
214.99
TIVOLI
2014-06-03T11:42:20
00:52:12
00:05:11
00:56:19
01:53:42
31282
839
726
25901
325.33
216.99
TIVOLI
2014-06-03T14:39:32
00:50:14
00:05:19
01:04:08
01:59:41
31265
821
726
25901
313.39
216.99
TIVOLI
2014-06-04T07:29:25
00:42:36
00:05:19
01:06:19
01:54:14
31265
821
726
25903
308.84
217.99
TIVOLI
2014-06-04T11:10:24
00:45:12
00:05:16
00:44:38
01:35:06
31264
821
726
25901
322.79
217.99
TIVOLI
2014-06-04T13:09:21
00:43:51
00:05:19
01:05:41
01:54:51
31264
821
726
25901
323.12
217.99
TIVOLI
2014-09-03T07:11:12
00:32:23
00:04:39
02:20:12
02:57:14
30361
796
702
25096
288.01 205.64

If ncp_disco is not running, you can use the caches:

ncp_perl $NCHOME/precision/scripts/perl/scripts/disco_profiling_data.pl domain TIVOLI \
-discocachefile $NCHOME/var/precision/Disco.Cache.disco.profilingData.TIVOLI
\
-modelcachefile $NCHOME/var/precision/Model.Cache.model.profilingData.TIVOLI

Reference: disco_profiling_data.pl
http://www.ibm.com/support/knowledgecenter/SSSHRK_3.9.0/com.ibm.networkmanagerip.doc_3.9/itnm/ip/wip/ref/referenc
e/nmip_ref_scriptsdiscoprofilingdata.pl.html
Reference: Monitoring network discoveries
http://www.ibm.com/support/knowledgecenter/SSSHRK_3.9.0/com.ibm.networkmanagerip.doc_3.9/itnm/ip/wip/disco/task/
nmip_dsc_monitoringnetworkdiscoveries.html

26

Discovery list the newly discovered devices

List devices discovered in the last 24 hours
SELECT m.entityName, m.ipAddress, m.className, dm.domainName FROM ncim.mainNodeDetails m
INNER JOIN ncim.entityData e ON m.entityId = e.entityId
INNER JOIN ncim.domainMgr dm ON m.domainMgrId = dm.domainMgrId
WHERE TIMESTAMPDIFF(8, TIMESTAMP(dm.lastUpdated) - TIMESTAMP(e.createTime)) < 24, ORDER BY
dm.domainName, m.className;

List devices that will be removed next discovery

SELECT m.entityName, m.ipAddress, m.className, dm.domainName,l.lingerTime FROM ncim.mainNodeDetails m
INNER JOIN ncim.entityData e ON m.entityId = e.entityId
INNER JOIN ncim.domainMgr dm ON m.domainMgrId = dm.domainMgrId
INNER JOIN ncim.lingerTime l on m.entityId = l.entityId WHERE l.lingerTime = 0 ORDER BY dm.domainName,
m.className;

Send event when a chassis or interface is added or deleted,

$NCHOME/etc/precision/ModelSchema.cfg
, Edit
Set ChassisCreationEvents, IpInterfaceCreationEvents to 1 in model.config table
27

Poller Metrics
1. Is the historical poll data table being maintained?
2. Is the poller successfully storing data?
3. Is the poller keeping up with the policy load at the scheduled
frequencies?
4. Is the poller's memory stable?
5. Do I need to add a new poller?

Reference: Network Manager Best Practice Guide for Network Monitoring, Chapter 7
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2
0Practice%20Documents

28

DB tuning Network Manager Best Practice for DB2

Network Manager Best Practice Guide for DB2
Configuration settings
Tuning suggestions
Maintenance

Large Historical data volumes

Set bufferpool as large as memory will hold
Tested to 500000 (16GB) in lab

Transaction Log settings to suit, for example,

LOGBUFSZ =2150 (default create_db2_database.sh is 2150)

LOGFILSIZ =15000 (default create_db2_database.sh is 5000)
LOGPRIMARY = 10 (default create_db2_database.sh is 10)
LOGSECOND =20 (default create_db2_database.sh is 20)

Observed sustained and stable insert rates at around 5 million

rows/hour
Reference: Network Manager Best Practice Guide for DB2 (Chapter 3)
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2
0Practice%20Documents
29

Changing database passwords

DB2 and Oracle use OS-based access accounts which often have
security regulations mandating periodic password changes.
If not maintained properly, this will result in DB connection failures
when the password expires and can catch customers unaware.
The readwrite database account name in use can be found in,
$NCHOME/etc/precision/DbLogins.<domain>.cfg

When the password is changed on the system, you must reset the
changed password in ITNM in four places:

ITNM backend (DbLogins.cfg, MibDbLogins.cfg)

GUI (Database Access Configuration)
TCR BIRT & Cognos reports (trcmd.sh commands)
Topology API for NCM (createITNMDatasource.sh)

Reference: Network Manager Best Practice Guide for DB2 (Chapter 2)

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2
0Practice%20Documents
30

Appendix

Change IP/hostname for NCM

Edit the following files
${NCM_HOME}/bin/itncm.sh
${NCM_HOME}/database/sql/ncm_insertproperties.sql
${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/nodes/dfltNode/servers/serve
r1/server.xml
${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/nodes/dfltNode/serverindex.x
ml
${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/security.xml
${NCM_HOME}/eWAS/profiles/RSeries/etc/DummyClientTrustFile.jks
${NCM_HOME}/Uninstall_ITNCM/installvariables.properties
${NCM_HOME}/.installer_debug.txt
${NCM_HOME}/bin/utils/support/setWSMem.sh
${NCM_HOME}/config/properties/rseries.properties
${NCM_HOME}/config/.installed.properties
${NCM_HOME}/config/server/eventpollers.xml
${NCM_HOME}/compliance/config/server/eventpollers.xml
${NCM_HOME}/config/properties/sas.client.props
${NCM_HOME}/config/properties/ssl.client.props
${NCM_HOME}/OOBC/OutOfBandChange/run1/oobc.properties.xml

Identify the following security.xml instances, and update the hostname

ls ${NCM_HOME}/eWAS/profiles/RSeries/wstemp/anonymous*/workspace/cells/dfltCell/security.xml

On TIP for ITNM integration,

$NM_HOME/precision/profiles/${PROFILE_NAME}/etc/ncm/ncmjdbc.properties

32

Change IP/hostname for NCM dependencies

If other server IP/hostname changed
DB2 hostname
${NCM_HOME}/compliance/config/properties/jpa.properties
${NCM_HOME}/config/properties/rseries.properties
${NCM_HOME}/config/.installed.properties

OMNI hostname
${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/wim/config/wimconfig.xml
${NCM_HOME}/config/properties/sas.client.props
${NCM_HOME}/config/properties/ssl.client.props

TIP hostname
${NCM_HOME}/config/properties/sas.client.props
${NCM_HOME}/config/properties/ssl.client.props
${NCM_HOME}/eWAS/profiles/RSeries/properties/sas.client.props
${NCM_HOME}/eWAS/profiles/RSeries/properties/ssl.client.props
${NCM_HOME}/database/sql/ncm_insertproperties.sql

33

Notices and Disclaimers

Copyright 2015 by International Business Machines Corporation (IBM). No part of this document may be reproduced or
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reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM
shall have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY,
EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF
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OR LOSS OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the
agreements under which they are provided.
Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without
notice.
Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are
presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual
performance, cost, savings or other results in other operating environments may vary.
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programs or services available in all countries in which IBM operates or does business.
Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not
necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither
intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation.
It is the customers responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal
counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customers
business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or
represent or warrant that its services or products will ensure that the customer is in compliance with any law.

Notices and Disclaimers (cont)

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announcements or other publicly available sources. IBM has not tested those products in connection with this
publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM
products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.
IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to
interoperate with IBMs products. IBM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
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The provision of the information contained herein is not intended to, and does not, grant any right or license under any
IBM patents, copyrights, trademarks or other intellectual property right.

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Management System, Global Business Services , Global Technology Services , Information on Demand,
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the Web at "Copyright and trademark information" at: www.ibm.com/legal/copytrade.shtml.

Thank You
Your Feedback is
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IT Operations Management: Expo Zone Presence

Mandalay Bay Expo Hall Cloud Infrastructure
& IT Optimization Zone, Manage IT Like a
Super Hero
See IT Operations Management Solutions In
Action at the Pedestal Stations

Fun Games & Prizes: Visit a Ped, Get a Gold

Coin to play a Game to Win a Prize
-

810-01, Innovative Analytics for increased

operations efficiency
810-02, Transformative Analytics drives faster
incident reduction
810-03, Avoid IT outages; Diagnose faster with
all operational data

Gain Visibility in a game of Oculus Rift

Gain Control with Giant Jenga
Use Automation to build Rube Goldberg Device
#ITSuperHero

Super Hero Photo Booth & Participation

Prize
- Share photos on Twitter with #SaaSHero for a
chance to win a daily prize

37

Communities, Social, & References

On-line communities, User Groups, Technical
Forums, Blogs, Social networks, and more
o Find the community that interests you

http://Servicemanagement360.com

o Follow @servicemgmt @IBMTivoli and use hashtags

#ibminterconnect #Netcool #ITSuperhero, #SaaSHero,
#ITSM
o Visit the InterConnectGo Social Lounge for interactive
activities
o Learn More on the Web:
https://www.ibmserviceengage.com/it-operationsmanagement/learn

38

Operations Management Top Sessions

Date
2/23

Room
Time
8:30-10:00 MGM Grand Arena

Session Title
6043A A New Way to Think

2/23

2:00-3:00 MB - Lagoon I

1331

Operations Management Trends and Directions

2/23

3:30-4:30 MGM Grand Ballroom

6412

Accelerating Hybrid with Cloud Infrastructure and IT Optimization Cloud & IT Optimization Stream
Keynote

2/23

5:00-6:00 MB - Breakers D

2933

2/24

9:30-10:30 MB - Lagoon I

2/24

9:30-10:30 MB - Islander F

2/24

11:00-noon MB - Breakers D

2/24

11:00-noon MB - Lagoon I

Session type
General Session
Operations Management

CSP Business Transformation and the Evolution of NOC to SOC: Operations Management
Track Kickoff with Alcatel-Lucent
5805 Come hear how Clarnet reduced routine events by an additonal Operations Management
46% by leveraging Event Analytics
5926A Hybrid Collaborative Service ManagementHave Your Cake
Operations Management
and Eat It, Too!
2779

IBM Tivoli NetCool - the main driver for MegaFon GNOC

transformation
5613 Business and Operational Efficiency with Automated Service
Creation and Sharing
6798A Collaborative Ops for a Hybrid World

Operations Management
Operations Management

2/24

1:30-1:50 MB : EXPO

Operations Management

2/24

2:30-3:30 MB - Lagoon I

2/24

3:30-5:15 MGM Grand Arena

2/24

5:30-6:30 MB - Lagoon I

2/25

1:00-1:20 MB : EXPO

2/25

2:00-3:00 MB - Lagoon I

2/25

3:30-5:00 MGM Arena

6101A A New Way Forward

General Session

2/25

3:30-4:30 MB - Mandalay
Ballroom A

5926B Hybrid Collaborative Service ManagementHave Your Cake

and Eat It, Too!

Operations Management

2/25

5:30-6:30 MB-Breakers D

1540

2/26

1:00-2:00 MB - Breakers F

1540

1348

C&SI's Operations Management Roadmap/Analytics-driven Fault Operations Management

Management
6098A A New Way to Work
General Session
3378

CenterPoint Energy's Return On Investment Using the Netcool

Suite
6798B Collaborative Ops for a Hybrid World
3565

IBM Alert Management: Helping Organizations to Meet SLAs

How C&SI Teams Achieved IT Operational Efficiencies Using

Netcool Operations Insight
How C&SI Teams Achieved IT Operational Efficiencies Using
Netcool Operations Insight

Operations Management
Operations Management
Operations Management

Operations Management
Operations Management
39