Professional Documents
Culture Documents
SWAFFORD
Gastonia, NC 28052
teresa@802carolina.com
Cell: 704.214.4739
SUMMARY
I am passionate about adult learning and taking learners from the initial Oh my God, I cant do this to Hey this is a lot easier
than I thought, of course I can do this! I love being able to provide employees with the tools, skills and motivation to help them
meet and exceed your business objectives. Helping employees get over that fear of change, and get excited about the new
system so they can really see the benefits for them, at the end of the day, this is what makes it all worth the effort!
TECHNICAL APPLICATIONS
UC360/SkyChain
SAP SD, WM, MM. HR, PM
Smart Station
Personnel Performance Management System
(PPMS)
Supervisor Support Program (SSP)
PROFESSIONAL EXPERIENCE
2014 CURRENT
2013 2014
2011 - 2013
2008 - 2011
Training Lead
Dept. of Justice (DOJ) Developed and delivered training materials for user acceptance test (UAT),student handbooks,
instructor materials, Quick Reference Guides and end user training.
LifeNet Health Developed SAP training manuals for SD, HR, WM & MM, PowerPoint slides, and trainer notes from
Business Process Procedures (BPPs), test scripts and other internal documents for the SAP conversion
Environmental Protection Agency (EPA) Responsible for developing training solutions for EPAs Financial System
Modernization Project (FSMP) converting the current core financial system (IFMS) to Momentum.
2005 - 2007
Learning Consultant
Implemented training solutions for clients across the US. Developed web based content for courses and user guides for
SAP Payroll and benefits classes. Developed quick reference materials, FAQs and video training aides using Instant
Demo and SimPro, as leave-behind job aides.
Managed contract training team to develop and deliver one-on-one, desk-side, classroom and web based training to
4,000 members of the Washington DC Police department ensuring DOJ compliance
Documented existing client systems and designated appropriate IBM replacement tools, resulting in smooth transition
to IBM tools for client at cut-over.
1998 - 2004
Training Specialist
Managed KnowledgePlanet Learning Management system (LMS) for US population of 4,300+ users. Resolved global
Remedy tickets as they related to LMS. Reengineered related processes to improve productivity and performance and
strengthened ability to provide training and support materials by eliminating product backlog.
Managed global testing of LMS, developed documentation and test scripts and tested new CBT loads to LMS
resulting in faster turn-around in loading new builds/versions.
Created web based assessments and course content for LMS training program, monitored course attendance and
passage of assigned assessments for US population of 4300+ employees resulting in greater efficiency of employee
training programs.
Developed and administered standardized LMS training programs for global administrators (US, Australia, Canada,
Mexico, Brazil, Columbia, and UK) and US human resources professionals improving global efficiency and usage of
LMS.
Managed vendor relationship for US lending library increasing efficiency and reducing wait time for materials from up
to 2 years to 1 week.
EDUCATION
BS, Journalism/Public Relations, University of Oregon
Certified Master Trainer UC360
Industries:
Client
Engagements:
Airline, US Military, Travel, Restaurant, and Hotel, Financial, Police, Public Utility, HR Consulting,
Publishing, Non-Profit, Telecommunications, Radio, Federal Government, Healthcare
United Airline, US Army, US National Guard, LifeNet Health, EPA (Environmental Protection
Agency),DOJ (Dept. of Justice) CBS Radio, Ameriprise, Carlson, Thomson Financial, Merrill
Lynch, Wachovia, Advest Financial, PG&E, Washington DC Police Department, Mercer HR
Consulting, IDG (International Data Group), United Way of the Bay Area, AmericaWest, Oregon
Telcom, Westell Communications