Professional Documents
Culture Documents
INDUSTRY PROFILE
Banking is nearly as old as civilization. The history of banking could be said to
have started with the appearance of money. The first record of minted metal coins was in
Mesopotamia in about 2500B.C. the first European banknotes, which was handwritten
appeared in1661, in Sweden. cheque and printed paper money appeared in the 1700s and
1800s, with many banks created to deal with increasing trade. The history of banking in
each country runs in lines with the development of trade and industry, and with the level
of political confidence and stability. The ancient Romans developed an advanced banking
system to serve their vast trade network, which extended throughout Europe, Asia and
Africa.
COMPANY PROFILE
The Housing Development Finance Corporation Limited (HDFC) was amongst
the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set
up a bank in the private sector, as part of the RBI's liberalization of the Indian Banking
Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank
Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations
as a Scheduled Commercial Bank in January 1995. HDFC Bank comprises of a dynamic
and enthusiastic team determined to accomplish the vision of becoming a World-class
Indian bank. HDFC banks business philosophy is based on our four core values Customer Focus, Operational Excellence, Product Leadership and People. They believe
that the ultimate identity and success of their bank will reside in the exceptional quality of
people and their extraordinary efforts. They are committed to hiring, developing,
motivating and retaining the best people in the industry.
OBJECTIVES OF THE STUDY
1. To study various products & services offered by HDFC Bank.
2. To study the customer satisfaction level, analyze and find out what changes need
to be made to increase the satisfaction level.