JAMIE DOLPH MBA

Novi, MI 48375
Jamie_dolph@yahoo.com(248) 345-5176

January 28, 2015

Dear Hiring Manager,
As a highly qualified HR professional with the experience and strong motivation to excel in the
recruiting and training sector of HR, I would like to present my resume and cover letter for review.
My tenure in human resources and related areas has taught me the value of good employees. All
organizations have access to the same information and prospective employees. The organization that
differentiates itself through effectively recruiting, retaining, training and managing those employees are
the ones best suited to succeed in todays competitive business environment.
In my present and past tenures, including Disney I have consistently proven my ability to prioritize
and manage projects in a busy, fast-paced, multitasking environment, in addition to establishing
relations with key decision makers who interview and accept temporary staffing. I have applied my
excellent communication and customer-service skills to building relationships with employees, clients,
staff, and C-Level Executives, listening to their needs, providing workable solutions, and making
independent decisions.
With these qualifications, I am confident in my ability to implement recruiting, retention, and processimprovement expertise with your organization, and am convinced it would be worthwhile for us to meet
to discuss how my areas of achievement can assist you in meeting your upcoming goals and objectives.
I look forward to discussing ways in which I can add value to your organization and thank you in
advance for your time and consideration.

Sincerely;

Jamie Dolph

Jamie Dolph, MBA Human Resources

JAMIE DOLPH MBA

Novi, MI 48375
Jamie_dolph@yahoo.com(248) 345-5176

Corporate RecruitmentEmployee Retention

MediationConflict ResolutionTraining and Development
Highly motivated professional currently holding a Masters of Business Administration in Human
Resources, with solid and diverse recruiting and training expertise demonstrating professionalism in
handling various operational functions. Business Partner with outstanding ability drive results while
developing and implementing recruiting plans and strategies that project the corporate vision. Versatile
and seasoned with broad-based superior management experience in HR development, benefits
administration and employee relations. Successful at identifying recruiting opportunities by exploring
new venues for talent, cultivating cohesive relationships with professionals, and networking with
placement officers and staffing personnel.
Results-driven, innovative and reliable with proven ability to achieve organizational goals while
displaying effective multi-tasking and time management skills. Excellent analytical acumen with astute
attention to detail. Ability to work with internal HR staff, hiring managers and educational facility
placement officers, as well as a wide network of established contacts to locate the most suitable person for
each position. Proficient at implementing cost effective systems, programs, and procedures while
deploying solutions that are aligned with business objectives and delivered through effective project
management.

Skills and Areas of Expertise

Written/Verbal Communications; Interpersonal Relations; Analytical Thinking; Cultural Diversity
SPSS; SAS; Interviewing Techniques; Talent Acquisition/Management; Designing/Implementing; US
Employment Laws
Process Improvements; Deadlines; Project Management; Problem Resolution; Collaborative Teamwork
Career Development Counseling; Corporate Presentations; Search Techniques; Compliance Research; eSourcing

Qualifications Summary

Assemble talented teams and devise effective recruiting strategies, coupled with strong
negotiation and problem-solving skills.
Evaluate applicants by discussing job requirements and qualifications with managers, as well as
interviewing applicants on a consistent set of qualifications.
Exhibit broad-based human resources knowledge to effectively interact with senior management.
Comprehend organizational needs and building cohesive rapport with hiring managers.
Consistently source, screen, and select candidates based upon strategic qualification criteria;
conduct interviews, train interviewers and facilitate decision-making regarding position offers.

Education, Certifications, and Professional Development

MASTERS OF BUSINESS ADMINISTRATION (MBA) HUMAN RESOURCES 2014
Davenport University
BACHELOR OF SCIENCE BUSINESS/MARKETING 2005
University of Phoenix
ASSOCIATES DEGREE BUSINESS ADMINISTRATIVE 2002
Oakland Community College
Jamie Dolph, MBA Human Resources

JAMIE DOLPH MBA

Novi, MI 48375
Jamie_dolph@yahoo.com(248) 345-5176

Additional Training Seminars: FMLA, Clerical Thinking, Human Resources Management, Human
Resources Law, HIPAA, Union, OSHA, and Management Training from Walt Disney
Professional Career History and Accomplishments
WALT DISNEY WORLD JUNE 2014 JANUARY 2015
PROFESSIONAL INTERNSHIP- GUEST RELATIONS

Provide personalized welcome experience to Guests while utilizing Disneys Four Key Basics by
conducting VIP tours
Use extensive product knowledge to proactively assist Guests with dining and entertainment
options offered
Communicate and resolve any guest concerns and offer Guest Service Recovery to exceed Guest
expectations
Assist guests with disabilities and issue Assistance Cards to maximize guest experiences

BOZII - JULY 2013-JANUARY 2014

HR Recruiter, Trainer Regional Manager for Canada based Restaurant Corporation
Implemented the use of four kiosk in various locations and effectively managed 24 direct reports
Recruited, hired and trained new personnel; oversaw vendor and contract negotiations

Created handbook for US facilities, providing detailed instructions on work force policies and
procedures, salary and hourly benefits, insurance, and training and development
STARBUCKS JANUARY 2009-2012
Store and Assistant Manager for Lincoln Park and Sacree, CA Locations
Consistently won numerous awards for maintaining labor at <1% and customer approval > 90%,
as well as the cost of food and inventory at an all-time low
Increased in-store sales by 4% and retained a turnover rate of < than 50%
Proactively collaborated with management to maintain accurate inventory levels
Sited as acting manager for two store locations within the district; successfully achieved a 93.4%
OSHA score
ENTERPRISE CAR RENTALS APRIL 2007 DECEMBER 2008
Manager Trainee for 120 Branch Locations
Utilized effective field/sales calling techniques to develop and maintain cohesive relations with
various vendors and dealerships
Successfully managed two major accounts; processed accounts receivables; organized routine
operations with various in-house management teams
WALT DISNEY WORLD AUGUST 2001- APRIL 2007
Manager Retail Guest Services 2006 2007
Manager Intern Retail Guest Services 2006
Effectively managed routine operations for ten high-volume locations
Ensured outstanding guest services; motivated and coached Disney cast; collaborated with loss
prevention to reduce and prevent internal and external losses
Successfully promoted one location to top-revenue producer for Disney MGM Studios by
developing and implementing innovative concepts, designs for featured products
Promoted and maintained safety awareness goals ( up to 120 days accident free)
Maintained viable relations and successfully increased profits while managing Pop Century
Arcade

Jamie Dolph, MBA Human Resources

JAMIE DOLPH MBA

Novi, MI 48375
Jamie_dolph@yahoo.com(248) 345-5176

Intern Attractions Hostess August 2001-December 2005

Maintained an overall satisfaction rate of 95% by collaborating effectively with diverse internal
teams to facilitate relations for more than 15,000 guests per day
Implemented a new and efficient queuing process to heighten overall guests experiences and
facilitate relations, ultimately exceeding matrix goals and increasing guest levels by >100 visitors
per hour
AVENUE FEBRUARY 2003-MAY 2005
Assistant Manager for store grossing >$500K annually
Collaborated with loss prevention to decrease annual shrinkage by > 5%
Increased store revenue through the implementation of innovative retraining strategies
designed to instruct employees on methods of promoting both new and existing merchandise

Jamie Dolph, MBA Human Resources