Quality Manual: ISO9001:2008

CALIDAD INDIA PVT. LTD.
QUALITY MANAGEMENT SYSTEM
ISO9001 : 2008
QUALITY MANAGEMENT SYSTEM MANUAL
AT

CALIDAD INDIA PRIVATE LIMITED
Hosiery Complex , Noorwala Road , Ludhiana, Punjab 141007 , India
Ph : +91-161-3292761 , Email : contact@calidadindia.com
www.calidadindia.com
ISSUED BY : ARVIND PANDEY , Sr. Executive , QA
ISO9001 : 2008
APPROVED BY: SUNIL KUMAR , FACTORY MANAGER
REVISION : A0
PROCESS MAPPING APPLICABLE AT CALIDAD INDIA
MANAGEMENT REVIEW
C
L
I
E
N
T
S
A
L
E
S
&
M
A
R
K
E
T
I
N
G
INTERNAL
AUDITS
POLICY , OBJECTIVES
& RESOURCE MGT
CONTINUAL
IMPROVEMENT
Measurement
&
Analysis
Customer
complaints
M
E
R
C
H
A
N
D
I
S
I
N
G
ISO9001 : 2008
PRODUCT
DEVELOPMENT
SAMPLING / PART
QUALIFICATION
PRODUCTION
PLANNING
LOGISTICS
MATERIAL SOURCING
( VENDOR MANAGEMENT )
B
U
Y
E
R
E
N
D
C
U
S
T
O
M
E
R
RM SUPPLIERS
REVISION : A0
: Doc No. CIPL/QM/CHAP 2

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
STATEMENT OF COMMITMENT
: Rev. No. A0
: Rev. Date : 10/10/14
: Page No. 2
We at CALIDAD are dedicated to achieve excellence in all products and services provided by us for the
satisfaction of our customers or users by meeting their requirements.
We will achieve this by strictly adhering to the Quality Management System and aiming for Continual
Improvement in the results achieved.
We are responsible for setting up prevention oriented processes in line with our Quality Policy &
objectives.
We are responsible to ensure that each department & each employee of CALIDAD conforms to the
applicable requirements of the Quality System as per ISO 9001:2008 as well as the statutory &
regulatory requirements.
We, hereby, jointly declare our commitment to attain the desired results of each process through our
full participation in implementation of the Quality Management System, in letter and in spirit.
Sd / -
Sd / -
Factory Head & Management Representative: Sunil Kumar
ISO9001 : 2008
CEO : Birendra Kumar
REVISION : A0
PRODUCTION PROCESS FLOW AT CALIDAD INDIA
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
CONTENTS
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 3
ISO 9001:2008 CLAUSE

REFERENCE
DOCUMENT NO.
TITLE
CIPL/QM/CHAP/01
CIPL/QM/CHAPT/02
TITLE PAGE

CONTENTS
APPLICABILITY MATRIX

CIPL/QM/CHAPT/03
CIPL/QM/CHAPT/04
CIPL/QM/CHAPT/05
CIPL/QM/CHAPT/06
CIPL/QM/CHAPT/07
CIPL/QM/CHAPT/08
CIPL/QM/CHAPT/9
ABBREVIATION
DEFINITION
INTRODUCTION
MISSION, VISION , POLICY & OBJECTIVE
ORGANIZATION CHART

3
3
CIPL/QM/CHAPT/10
QMS
REQUIREMENTS
GENERAL
REQUIREMENTS
CIPL/QM/CHAPT/11
CIPL/QM/CHAPT/12
4.1
4.2
DOCUMENTATION REQUIREMENT
QUALITY MANUAL
4.2.2
CIPL/QM/CHAPT/13
CONTROL OF DOCUMENTS
4.2.3
CIPL/QM/CHAPT/14
CONTROL OF RECORDS
4.2.4
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
CONTENTS
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 4
CIPL/QM/CHAPT/15 MANAGEMENT
COMMITMENT
CIPL/QM/CHAP/16 CUSTOMER FOCUS
CIPL/QM/CHAP/17 QUALITY POLICY
CIPL/QM/CHAP/18 QUALITY OBJECTIVE
5.1
CIPL/QM/CHAP/19
CIPL/QM/CHAP/20
5.4.2
5.5
CIPL/QM/CHAP/21
CIPL/QM/CHAP/22
CIPL/QM/CHAP/23
ISO9001 : 2008
5.2
5.3
5.4.1
QMS PLANNING
RESPONSIBILITY & AUTHORITY
AND COMMUNICATION
RESPONSIBILITY AND
AUTHORITY
MANAGEMENT
REPRESENTATIVE
INTERNAL COMMUNICATION
5.5.1
5.5.2
5.5.3
MANAGEMENT REVIEW
5.6
GENERAL
REVIEW INPUT
REVIEW OUTPUT
5.6.1
5.6.2
5.6.3
RESOURCE MANAGEMENT
HUMAN RESOURCES
COMPETENCE AWARENESS
AND TRAINING
INFRASTRUCTURE
WORK ENVIRONMENT
PRODUCT REALZATION
6
6.2
6.2.2
6.3
6.4
7
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
CONTENTS
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 5
PLANNING OF
PRODUCT
REALIZATION
CUSTOMER
RELATED
PROCESSES
DETERMINATION
OF REQUIREMENTS
RELATED TO THE
PRODUCT
REVIEW OF
REQUIREMENTS
RELATED TO THE
PRODUCTS
CUSTOMER
COMMUNICATION
CIPL/QM/CHAP/24 DESIGN AND
DEVELOPMENT
DESIGN AND
DEVELOPMENT
PLANNING
DESIGN AND
DEVELOPMENT
INPUTS
DESIGN AND
DEVELOPMENT
OUTPUTS
ISO9001 : 2008
7.1
7.2
7.2.1
7.2.2
7.2.3
7.3
7.3.1
7.3.2
7.3..3
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
CONTENTS
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 6
DESIGN AND DEVELOPMENT

REVIEW
DESIGN AND DEVELOPMENT
VERIFICATION
CIPL/QM/CHAP/25 PURCHASING
7.3.4
PURCHASING PROCESS
PURCHASING INFORMATION
CIPL/QM/CHAP/26 MEASUREMENT, ANALYSIS AND
IMPROVEMENT
CUSTOMER SATISFACTION
CIPL/QM/CHAP/27 INTERNAL AUDIT
CIPL/QM/CHAP/28 MONITORING AND
MEASUREMENT OF PROCESS
7.4.1
7.4.2
8
CIPL/QM/CHAP/29 CONTROL OF NON CONFORMING

PRODUCTS
CIPL/QM/CHAP/30 ANALYSIS OF DATA
8.3
CIPL/QM/CHAP/31 IMPROVEMENT
CONTINUAL IMPROVEMENT
8.5
8.5.1
CORRECTIVE ACTIONS
ISO9001 : 2008
7.3.5
7.4
8.2.1
8.2.2
8.2.3
8.4
8.5.2 & 8.5.3
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
APPLICABILITY MATRIX
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 7
APPLICABILITY
CLA
USE
NO.
4.1
4.2.
1
4.2.
2
4.2.
3
4.2.
4
5.1
5.2
5.3
5.4.
1
5.4.
2
5.5.
1
5.5.
2
5.5.
3
DESCRIPTI
ON
QMS
REQUIRE
MENT
DOCUME
NTATION
REQUIRE
MENT
QUALITY
MANUAL
CONTROL
OF
DOCUME
NTS
CONTROL
OF
RECORDS
MANAGE
MENT
COMMIT
MENT
CUSTOME
R FOCUS
QUALITY
POLICY
QUALITY
OBJECTIVE
S
QUALITY
PLANNING
RESPONSI
BILITY &
AUTHORIT
Y
MR
INTERNAL
COMMUN
ICATION
ISO9001 : 2008
MKT
.
EXPO
RT
NA
NA
DESIG
NING
AC
CO
UN
TS
FABRI
CS
Q.C
ACCE
SSORI
ES
CUTT
ING
PAC
KING
FINIS
HING
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
PROD.
MERCHA
NDISING
MAI
Nt./
HR
REVISION : A0
5.6
6.1
6.2
6.3
6.4
7.1
7.2
7.3
MANAGE
MENT
REVIEW
RESOURCE
MANAGE
MENT
HR
INFRASTR
UCTURE
WORK
ENVIRON
MENT
PLANNING
OF
PRODUCT
REALISATI
ON
CUSTOME
R
REQUIRE
MENTS
DESIGN &
DEVELOP
MENT
PURCHASI
NG
7.4
7.5.
1
7.5.
2
8.2.
2
CONTROL
OF
PRODUCT
REALIZATI
ON
VALIDATI
ON OF
PROCESSE
S
INTERNAL
AUDIT
CONTROL
OF NC
PRODUCT
8.3
ISO9001 : 2008
NA
NA
AA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
ABBREVIATION (CLAUSE 3)
: Rev. No. A0
:Rev. Date: 10/10/14
: Page No. 9
CIPL
CEO
QC
Calidad India Private Limited

Chief Executive Officer
Quality control
Rev. A0
Means Original / first time generated Document
PPC
Production Planning & Control
DOC NO.
Document Number
CS
Company Secretary
IOM
Inter Office Memo
ISO
International Organization for Standardization
Prod
Production
MAINT.
Maintenance
MKT.
Marketing management
MR
Management Representative
MRM
Management Review Meeting
NA
Not Applicable
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
ABBREVIATION (CLAUSE 3)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 10
NC
Non conformity
PROD.
Production
QA
Quality Assurance
QM
Quality Manual
QMS
Quality Management System
Rev.
Revised
F & A
Finance & Accounts
HR
Human Resource
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
DEFINITIONS (CLAUSE 3)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 11
Quality
: Degree to which a set of inherent characteristics fulfils requirements.
Records
: Documents stating results achieved or providing evidence of activities

performed.
System
: Set of interrelated or interacting elements.
Management System
objectives.
: System to establish policy and objectives and to achieve those
QMS
: Management system to direct & control an organization with regard to

quality.
Quality Policy
: Overall intentions and direction of an organization related to quality as

formally expressed by top management.
Quality objectives
: Something sought, or aimed for, related to quality.
Quality Control
: Part of quality management, focused on fulfilling quality requirements.
Quality Assurance
: Part of quality management, focused on providing confidence that

quality requirements will be fulfilled.
Quality Improvement
: Part of quality management, focused on increasing the ability to fulfils

quality requirements.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 12
Quality Planning
: Part of quality managements, focused on setting quality objectives

and specifying necessary operational processes and related
resources to fulfill the quality objectives.
Customer Satisfaction
: Customers perception of the degree to which the customers

requirements have been fulfilled.
Effectiveness
: Extent to which planned activities are realized and planned results

achieved.
Product
: Result of process.
Process
: Set of interrelated or interacting activity transform inputs into output
Procedures
: Satisfied way to carry out an activity or a process.
Non Conformity
: Non fulfillment of a requirement.
Correction
: Action to eliminate a detected non conformity
Corrective Action
other
: Action to eliminate the cause of a detected nonconformity or

undesirable situation so that it does not occur again.
Preventive Action
: Action to eliminate the cause of a potential non conformity or

other undesirable potential situation so that it does not occur at all.
Document
: information & its support medium.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 13
Quality Manual
: Document specifying the Quality Management System of an
organization
Inspection
: Conformity Evaluation by observation and judgment

accompanied as appropriate by measurement, testing or gauging.
Process
: Set of interrelated or interacting activity transform input into output
Procedures
: Satisfied way to carry out an activity or a process.
Non conformity
: Non fulfillment of Requirement.
Correction
: Action of eliminate a detected non conformity.
Auditor
: Person with the competence to conduct an audit.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
INTRODUCTION
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 14
COMPANY PROFILE:
CIPL is a vertically integrated manufacturer, designer, OEM supplier based in industrial town of Ludhiana, India. and
serve to more than 10 global Buyers ( Brand Owners ) besides our own brand ( Lifetrend ).
Within our business model, Knitting ( Flat Knitting ) , cutting, sewing, finishing, Embroidery , marketing and design, all
happen in the companys facilities at Ludhiana factory.
Our Business Associates till date are : Aditya Birla Nuvo Ltd. ( Madura Fashion & Lifetstyle
and Pantaloon Retails ) , Trend Ltd ( A Tata Group Enterprise ) , Spencers Retails , Microtek
( for promotional Garments ) , Provogue , LandMark Group , Vardhman Textiles &
Vardhman Polytech ( Oswal Group ) , Trident , Provogue , American Swan & many more .
For above said retailers / buyers , we manufacture brands of world repute like : Beverly Hills
Polo Club ( BHPC ), Van Heusen , Allen Solly , Louis Phillipe , Peter England , Provogue ,
American Swan , Swiss Polo , Westside , CD-Lifetrend , Splash .and many more
promotional Garments like Seagate , Zee group ( KidZee ) etc
Incorporated in year 2011 as Private Limited Co.
To ensure Product Quality , we employ all our staff & operators on our Payroll and have
provided inhouse residential facility to maximum of our operators .
We help `` Old ,Aged & Dystrophic people through our associated NGO Bodhamati
Foundation , as our commitment towards social responsibility.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
INTRODUCTION
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 15
REGISTERED OFFICE
Hosiery Complex , Noorwala Road ,
Ludhiana 141007 , Punjab , India
Phone: (91) 161- 3292761
Fax
: (91) 161-3292761
Website: www.calidadindia.com
BRANCH OFFICE
Calidad India Pvt Ltd ,
Shop cum Office # 07 ,
( Near HP Forest Check Post ) ,
Phase # 3, Industrial Area ,
Sansarpur - Terrace ,
Distt : Kangra ( Himachal Pradesh ) -176501 , India
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
QUALITY POLICY
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 16
Our vision is to become one among hundred worlds most demanded Ready Made garment supplier by building
a distinguished value in terms of Order fulfillment cycle time with uncompromised Product Quality .
Our mission is to become worlds recognized achiever by adapting an environment of fairness, honesty ,
respect for law of land, courtesy towards our customers, employees, vendors & society at large." and helping
aged, helpless & dystrophic people in the world
QUALITY POLICY :
Calidad India Pvt. Ltd is committed to deliver value performance product and outstanding
services & solutions to its customers .
Calidad India Pvt. Ltd will provide a Competitive advantage to its Customers through Timely,
Innovative & Cost effective Products , services & solution driven by a Culture of Systematic
Continual Improvement.
While striving for Zero Defect, Calidad India Pvt. Ltd will incorporate customer requirements
both stated & implied , promoting quality improvement and customer satisfaction at all times.
Co.s KEY OBJECTIVES :
Defect free Product

Customer Satisfaction
Employee Satisfaction
High Level work culture
Innovation & Technology leadership
Outstanding order fulfillment Cycle time
Outstanding services & Solution
Cost Competitiveness
DATED: 10th day of October 2014
ISO9001 : 2008
Birendra Kumar
(CEO)
REVISION : A0
QUALITY MANAGEMENT
SYSTEM
: Issue No. 1
ORGANIZATIONAL CHART
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
PAGE NO: 17
CEO *
( Birendra Kumar )
COMPANY SECRETARY
( Sangita Gupta )
FINANCIAL AUDITOR
FACTORY MANAGER
( Sunil Kumar )
( Naresh Gupta )
Fabric sourcing & Warehouse
Finance & Accounts
( Manoj Kumar Dogra )
( Manoj Sharma )
KNITING Inhouse
Production - RMG
HR
Merchandiser
( Sunil Kumar / Arvind )
( Md. Aslam )
IE
Product Quality Assurance
Production Planning & Control

(Akshay Sharma )
Embroidery
Sampling
( Madhusudan B
hagat , Master )

Fabric Cutting
( Manoj Kumar - Master)
( Sanjay Master )
( Arvind Pandey)
Admin & Security

( Vachitar Singh )
* CEO assisted by the Factory Head
ISO9001 : 2008
looks after Marketting
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
QUALITY MANAGEMENT SYSTEM (CLAUSE 4)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 18
1.
POLICY
: To establish, document, implement maintain and

continually improve a Quality Management System in
accordance with ISO 9000: 2008.
2.
SCOPE
: Complete Quality Management System for CIPL.
3.
RESPONSIBILITY
: CEO, Factory Head, MANAGERS, HODS, EXECUTIVES,

EXECUTIVE ASSISTANT, COORDINATORS and MR.
4.
ACTION & METHODS
GENERAL REQUIREMENTS (CLAUSE 4.1)

4.1 A Quality Management System meeting the applicable requirements of ISO 9001: 2008 is
established, documented and implemented throughout CALIDAD INDIA PRIVATE LIMITED to ensure
that the products and services provided:
ISO9001 : 2008
Are consistent
Meet customers stated, implied and obligatory requirements.
Meet applicable statutory and regulatory requirements.
Lead to customer satisfaction.
Are effective in prevention of non conformities.
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date : 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 19
4.2 The QMS is implemented to ensure that it is effective in preventing occurrences of non
conformities.
a. The QMS is maintained to ensure its effectiveness. Efforts are made to
continually improve effectiveness of the system.
b. All HODS and Managers are responsible for the implementation of the system
in their department.
4.3 SCOPE OF QUALITY MANAGEMENT SYSTEM

This document describes CIPLS QUALITY MANAGEMENT SYSTEM that applies to the business
activities and corresponding business processes of CIPL that have an influence on the quality
of services and product provided to its customers.
CIPL facilities establish procedures that are consistent with the statements established in this
manual and the requirements of related corporate directives and procedures.
Business activities include Marketing, Sales, Technical Assistance, Manufacturing, Research and
Development, Quality Assurance, Customer Service, Purchasing, Property and Infrastructures and
Human Resources.
Products manufactured by CIPL include high fashion as well as basic garments for men, women&
kids, made up of different kinds of fabrics.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
: Rev. No. A0
:Rev. Date: 10/10/14
: Page No. 20
4.4 EXCLUSIONS
Where any requirement of ISO 9001: 2008 cannot be applied due to the nature of our organization, its
activities and its products, they have been considered for exclusion.
The exclusions approved by the CEO/CMD are documented in this section of the Quality Manual. The excluded
requirements are precisely identified with reference to specific clauses in the standard But still there are no
exclusions.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 21
4.5 PROCESSES:
LIST OF PROCESSES
The management has identified the following processes necessary for the successful implementation of the
QMS, applicable throughout the organization. The interaction between the processes is given in the matrix.
PROCESS NO.
PROCESS NAME
1
2
MARKETING(ORDER PROCESSING)
MERCHANDISING (ORDER CONFIRMATION,CUSTOMER
COMMUNICATION ETC.)
PURCHASING (SUPPLIER SELECTION & EVALUATION,
SOURCING AND PLACING AN ORDER )
DESIGN & DEVELOPMENT(INPUTS, OUTPUTS,DESIGN
DEVELOPMENTS THROUGH BUYER SPECIFICATION OR NEW
DEVELOPMETS DOCUMENTS ETC)
STORE (FABRICS & ACCESSORIES PROCESSES)
PRODUCTION,CUTTING , FINISHING & PACKING
QUALITY ASSURANCE, INSPECTION & TEST
HUMAN RESOURCE MANAGEMENT & COMPLIANCE
ACCOUNTS DEPARTMENT (RETURNS, CHALLANS, BILLS, AUDIT
TDS ETC.)
ERP/IT
CPU / PPC ( FOLLOW UPS, COORDINATION WITH ALL DEPARTMENTS
ETC.)
DOCUMENTATION (SHIPPING, DOCUMENTATION ETC.)
RESOURCE MANAGEMENT
MANAGEMENT RESPONSIBILITY
MEASUREMENT,ANALYSIS & IMPROVEMENT(INTERNAL
AUDIT,CONTROL)
3
4
5
6
7
8
9
10
11
12
13
14
15
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
DOCUMENTATION REQUIREMENT (CLAUSE4.2)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 22
1. POLICY
: To ensure that an adequate documentation for the Quality

Management System is prepared as needed for the effective planning,
operation and control of the various processes including Quality Policy,
Quality Objectives, and Quality Manual, procedures, other internal and
external documents and provision.
2. SCOPE
: Documentation for Quality Management System.
3. RESPONSIBILITY
: MR, MANAGERS and EXECUTIVES
4. ACTIONS AND METHODS:

4.1 DOCUMENTATION STRUCTURE
A three tier level documentation structure has been adopted in CIPL
Tier 1 Quality Manual
Tier 2 Procedures Document
Tier 3 Forms
4.2 QUALITY MAUAL
4.2.1 The Quality Manual is the Policy document of CIPL.
4.2.2 The Quality Manual is prepared by QA Manager, approved by Factory Head and issued by
MR as a controlled document.
4.2.3 The Quality Manual gives the policy and actions and methods followed for each
clause of ISO 9001: 2000
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
DOCUMENTATION REQUIREMENT (CLAUSE 4.2)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 23
4.2.4 The Quality Manual is divided into chapter and is generally modeled on the clauses of
ISO 9001:2008 as per details given in the content sheet (Doc no. CIPL/QM/CHAP3)
4.2.5 The Quality Manual includes the:
Scope of QMS
Quality Policy
Quality Objectives
Organizational chart
Responsibility and authority of key personnel
Policy and action and methods for achieving the goal as per each
clause of ISO 9001: 2008
4.2.6 The top management commitment to quality is presented in Quality Manual through
the Quality policy, Quality objectives, a Statement of Commitment and an adequate
organization structure to ensure customer satisfaction.
4.3 Procedure Documents
4.3.1 The procedure document contains procedures for all departments.
4.3.2 The procedures have been issued in the form of nine departments.
4.3.3 The documents are kept in hard copy ( which ever required ) but generally kept in electronic media.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
DOCUMENTATION REQUIREMENT (CLAUSE 4.2)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 24
4.4 Forms
4.4.1 Forms are used under ISO 9001: 2008.
4.4.2 Different formats are used to give a systematic structure to our processes.
5. REFRENCES:
5.1 ISO 9001:2008 clause 4.2.1 and 4.2.2
5.2 Quality Manual
5.3 International Compliance manual & Integrated Manual
5.4 Standard Operation Procedure ( SOP )
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
QUALITY MANUAL (CLAUSE 4.2.2)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 25
QUALITY SYSTEM MANUAL
A Quality System is a system of planned actions to ensure that a product or service consistently
achieves one established level of quality that satisfies customer specifications and expectations.
A documented Quality System provides assurance that our products and services meet customer
satisfaction and Quality manual is the best means to serve the same.
______________
ISO9001 : 2008
It is time to add value________________
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date 10/10/2014
CONTROL OF DOCUMENT (CLAUSE 4.2.3)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 26
1. POLICY
: To ensure that the documents forming part of the Quality

Management System are controlled for identification, approval,
issue, amendment, implementation and disposition as per a
documented procedure.
2. SCOPE
: All documents of Quality Management System
3. RESPONSIBILITY
: Concerned HODS , Managers, Assistant, Executives and MR
4. ACTIONS AND METHODS
4.1 All documents which are a part of the QMS are controlled as per Procedure document.
4.2 Each section of Quality Manual and each Procedure are assigned a unique document no. for
identification.
4.3 The documents are subject to revisions which are re- approved before issue by the
designated authority.
ISO9001 : 2008
REVISION : A0
5. PROCEDURE
Sr. No.
1.
2.
3.
Activities
The preparation, issue and the controlling
authorities for the documents are mentioned
in the Annexure.
All the documents are controlled with the
status by identifying with the stamps as
appropriate as mentioned in the Annexure.
Master list of documents indicating the latest
revision status of all documents & the
pertinent issues at appropriate location. The
issue number is changed for the major
revisions.
All the Internally generated documents
numbered as per the Annexure for document
numbering system.
Kept obsolete documents are controlled by
putting Red colored obsolete copy stamp.
Kept previous revision status obsolete
documents for reference & remaining all
obsolete copies are disposed off.
Change/ modify documents after approval of
the concerned originating approval authority.
Update the master list of document. Collect all
the obsolete documents. Mark the right sign
() for modified, added clause of any
document, the right sign () mark should be
on sr. no. of document.
Responsibility
Doc./Record
Reference
MR
Annexure-1
MR
Annexure-3
MR
Master List of
Documents
(revision no.)
MR
Annexure-2
MR
Obsolete copies
file
MR
6. REFRENCES :
6.1 ISO 9001: 2008 clause 4.2.3
6.2 Procedure manual
6.3 Master list of document
6.4 Control of documents with Annexure details
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
CONTROL OF RECORDS (CLAUSE 4.2.4)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 28
1. POLICY
: To ensure that all records required for the QMS are maintained to
provide evidence of conformance to requirements and effective
operations of QMS and controlled for identification, storage, protection,
retrieval , retention time and disposition as per a documented
procedure.
2. SCOPE
: All records required for QMS
3. RESPONSIBILITY
: HODs, Q.C, MANAGERS,EXECUTIVES and MR
4. ACTIONS AND METHODS:

4.1 Adequate records are maintained as objective evidence to demonstrate achievement of
required quality and effective operation of the Quality Management System.
4.2 These records are maintained through controlled charts.
4.3 The records to be maintained are given at the end of the each procedure of each and every
department.
4.4 It is ensured that all records are easily identified.
4.5 All records are stored in such a way that they are
Easily accessible and retrievable.
Kept in a proper environment to prevent damage and loss
Properly identified and filled.
ISO9001 : 2008
REVISION : A0

Activities
Sr.
No.
1.
Responsibility
The records /files are identified with format

number and also with the part number for each
part
2.
The Quality records are legible and neatly filled

in with all cross-references mentioned and having
identification for each.
The pages / data are indexed in date/ serial no.

wise or as per subject of records for easy retrieval
of the record needed. The files are closed &
stored when they become bulky for handling or
after predetermined time period.
3.
All personnel in the system will have access to

any quality record through the departmental
head.
4.
If asked by the customer or contractually

specified, the appropriate Quality Records are
made available to the customer.
The records stored in departments are provided
adequate protection from any type of damage,
deterioration, loss etc. (The records include the
registers, files, CDs, Hard disk and Floppies)
5.
6.
Maintain the records for a minimum retention

period and dispose off (burn or tear) or store
appropriately.
User Dept. Q/C
User Dept. Q/C
Doc./Record Reference
Master List of Quality

Records
Master List of Quality

Records
User Dept. Q/C
Related records
MR / ISO & SA
COORDINATOR/
User Dept. Q/C
Related records
User Dept. Q/C

Related records
MR/ User Dept.

Q/C
Related records
1. REFRENCES:
1.1 ISO 9001:2008 clause 4.2.4
1.2 Procedure document
1.3 Procedure for control of records
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
MANAGEMENT COMMITMENT (CLAUSE 5.1)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 30
1. POLICY
: To ensure that the top management of CIPL provides evidence and

shows visible commitment to the development and implementation of
the Quality Management System and continually improving its
effectiveness.
2. SCOPE
: Commitment of Top management for Quality Management System
3. RESPONSIBILITY
: CEO, Factory Head along with all department Heads
4. ACTIONS AND METHODS :

4.1 The Top Management of CIPL consists of CEO, Factory Head along with Department heads.
4.2 The top management is committed to the development, implementation and continual
improvement of the effectiveness of QMS in CIPL.
4.3 As a part of this commitment, the CEO communicates the need and importance of
Meeting customer requirements
Meeting specifications for each product
Meeting statutory and regulatory requirements
4.4 Each HOD then communicates this to the other employees in the department down the
hierarchy till all employees are covered.
5. REFRENCES :
5.1 ISO 9000:2008 clause 5.1
5.2 Procedure document
5.3 Quality policy no. CIPL/QM/CHAP 8
5.4 Quality OBJECTIVE no. CIPL/QM/CHAP9
5.5 Statement of Commitment no. CIPL/QM/CHAP 2
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
CUSTOMER FOCUS (CLAUSE 5.2)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 31
CUSTOMER FOCUS
CIPL Management Team ensures that customer requirements are determined and met with the
objective of enhancing customer satisfaction as per the Design Management Procedure and the
Contract Review Procedure.
We emphasizes on customer specifications which helps us to provide quality services that meet both
internal and external customer requirements.
Customer Satisfaction is monitored and enhanced through ensuring customer requirements for the
services offered are determined and understood (whether fully specified or not). Customer
Satisfaction is monitored using appropriate and documented measures.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
QUALITY POLICY (CLAUSE 5.3)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 32
A Quality Policy has been produced, reviewed and approved to ensure it is appropriate to the
business, demonstrates commitment to the achievement of quality and supports continual
improvement.
The policy is also used to provide a framework for Quality Objectives. The Policy Statement showed
in Doc No. CIPL/QM/CHAP 8 and a signed copy of the same are displayed and is communicated
to all Staff.
CIPL Management Team ensures that CIPLS Quality policy is documented in the Quality
Policy and It:
Is appropriate to the purpose of CIPL activities.
Includes commitments to comply with requirements of Applicable standards and regulations
and continually improve the effectiveness of the IMS.
Provides a framework for establishing and reviewing Quality Objectives.
Is communicated and understood within the organization as per the Training Procedure and
Communication Procedure and is reviewed for continuing suitability as per the management
Review Procedure.
** Refer Chapter 8
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
QUALITY OBJECTIVES (CLAUSE 5.4.1)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 33
QUALITY OBJECTIVES
Measurable objective have been formulated and communicated to all personnel as appropriate. Top
management ensures that Quality Objectives are established throughout the organization to
implement the Quality policy, to meet requirements of products and processes, and to improve
Quality system and Quality performance. The results of management system effectiveness and
customer satisfaction monitoring is analyzed and reviewed in conjunction with these objectives.
** Refer Chapter 8
We as a Team, aim to achieve excellence in Garments World by

Continually improving existing performance
Maintaining and improving processes of QMS
Endeavoring to identify and meet the expectations of customers and society through a
regular feedback, review and Implementation process, ensuring compliance with relevant
statutory and regulatory requirements.
Some major objectives are:
100% customer satisfaction through quality and systematic work

Minimum number of defects in production
Minimum number of defects in fabrics
100% tested fabrics & Accessories
REFERENCE: ISO 9001:2008 GUIDELINES
ASPECT IMPACT ANALYSIS
QUALITY POLICY & MANAGEMENT COMMITMENT STATEMENT
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
QMS PLANNING (CLAUSE 5.4.2)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 34
QUALITY MANAGEMENT SYSTEM PLANNING
Top management shall ensure that Quality Management System processes are planned and
implemented to meet the companies Quality objectives as per Doc No. CIPL/QM/CHAP 19 and the
integrity of Quality Management System are maintained when changes to the Quality management
System are planned and implemented.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
RESPONSIBILITY, AUTHORITY AND COMMUNICATION

(CLAUSE 5.5)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 35
1. RESPONSIBILITY AND AUTHORITY (CLAUSE 5.5.1)
Top management shall ensure that authorities and responsibilities for specific processes of the
Quality Management System are defined as per Job descriptions mentioned in JOB DESCRIPTION
DOCUMENT and should be properly communicated to all.
The Internal Audit team carries out the internal audit programs, and provides input from audits to
Management Representatives to ensure maintenance of the program.
2. MANAGEMENT REPRESENTATIVES (CLAUSE 5.5.2)
Top Management has appointed HODs from each department as the Management Representatives
has the authority and responsibility to:
Ensure that processes needed for the QMS are established, implemented and maintained.
Promote awareness of customer requirements throughout the organization.
Report to the top management on the performance of the quality management system and
any need for improvement.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
RESPONSIBILITY AND AUTHORITY AND COMMUNICATION

(CLAUSE 5.5)
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 36
4. INTERNAL COMMUNICATION (5.5.3)
The management has defined the channels of communication to be followed internally. It also
ensures that the procedures are followed and the record of the communication between the various
levels is maintained.
The MR also ensures that such guidelines are adhered to in order to implement and continually
improve the system.
5. REFERENCE:
4.1 Internal Circular Register
4.2 Job Description Document
4.3 ISO TRAINING MODULE
ISO9001 : 2008
REVISION : A0
CIPL INDIA PRIVATE LIMITED

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
MANAGEMENT REVIEW (CLAUSE 5.6)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 37
GENERAL (CLAUSE 5.6.1)

5.6.1.1 Top management reviews the QMS at the management review meetings. This review
assesses the continuing QMS suitability, adequacy and effectiveness, identifying opportunities for
improvement and needed changes (included the Quality Policy and Quality Objective). Records are
maintained for each management review meeting.
Objectives of Management Review

To ensure that the QMS system is achieving the expected results and meeting the customer
requirements, continuing to conform to the Standard, to satisfy the customers needs and
expectations and functioning in accordance with the established Operating Procedures.
To expose irregularities or defects in the system, identify weaknesses and evaluate possible
improvements.
To review the effectiveness of the previous corrective actions, and to review the adequacy
and suitability of the management system for current and future operations of the company.
To review any complaints received, identify the cause and recommend corrective action
where required.
To review the findings of the internal/ external audits and identify any areas of recurring
problems and potential improvements.
To review the reports of non conforming items to identify possible improvements.
To ensure that the system continues to meet the requirements of the prevailing ISO
standards.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
MANAGEMENT REVIEW (CLAUSE 5.6)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 38
REVIEW INPUT (CLAUSE 5.6.2)

5.6.2.1 Input into the Management Reviews consists of information and data related to quality
performance and data related to quality performance of the organization. At a minimum, this
includes:
Audit Results
Process performance
Status of preventive and corrective action
Recommendations for improvement through Brain Storming
Customer Feedback and Complaints
Questionnaires
Follow up actions from previous reviews
REVIEW OUTPUT (CLAUSE 5.6.3)

5.6.3.1 During the review meetings, management will identify appropriate actions to be taken
regarding the following issues:
Improvement of the effectiveness of the QMS and its processes.
Improvement of product related to customer requirements.
Resource needs
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
RESOURCE MANAGEMENT (CLAUSE 6)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 39
1. POLICY: This policy describes the process for the identification and assessment of training
needs, the development of training plans, the maintenance of training records and to ensure
that all personnel are suitable qualified and skilled to perform assigned and allotted tasks/
duties/ operational functions.
2. SCOPE:
This includes following sections:

Competence requirements
Induction training
Personnel development and training
effectiveness
Infrastructure
Work environment
3. Procedure:
3.1 HUMAN RESOURCE (CLAUSE 6.2)
The Top management, Recruitment panel and whole HR department (including trainers) shall
identify the required level of qualification and experience/training that staff need to posses
for each post.
The responsibilities of each will be defined in their job descriptions.
On appointment, the candidate is sent a joining letter, contract of employment and a new
starter form. On receipt of signed contract of employment and completed new starter form
an employee file is set up. Competence requirements, job roles, objectives and training needs
are also reviewed during periodic appraisals.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
RESOURCE MANAGEMENT (CLAUSE 6)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 40
3.2 Induction:
All employees receive induction training and relevant training records are developed as part of
induction process.
3.3 Competence requirement, Personnel development and training effectiveness(CLAUSE 6.2.2)
The Top management, Recruitment panel and whole HR department (including trainers) shall
identify the required level of qualification and experience/training that staff need to posses
for each post. Training requirements are reviewed at annual appraisals/ or management review
meetings. Where training needs are identified, appropriate training methods are implemented.
3.4 Infrastructure (CLAUSE 6.3)

All functional areas are provided with the infrastructure required to achieve conformity to business
and quality requirements. This includes buildings, workspace, equipments, communications and
supporting services plus appropriate IT infrastructure, utilities and facilities.
3.5 Work environment (CLAUSE 6.4)

Appropriate work environment have been considered and implemented in achieving service and
product conformity. This includes appropriate office space and environment. Health and safety and
environmental issues have been considered and appropriate practices implemented in the support of
safe working environments.
REFERENCE:
ISO 9001:2008 GUIDELINES
TRAINING MODULE & JOB DESCRIPTION FILE
INDUCTION FILE
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
PRODUCT REALIZATION (CLAUSE 7)
: Rev. No. A0
: Rev.Date: 10/10/14
: Page No. 41
PLANNING OF PRODUCT REALIZATION (CLAUSE 7.1)

Quality planning is required before new products or processes are implemented. The planning
includes the determination of:
Requirements and Quality objectives for products and processes.
The need to develop production processes and documents; establish process specifications,
operator instructions and other such documentation; and provide training to process
operators.
Required product verification (if applied), validation, monitoring, measurement, inspection
and test activities, and the criteria for product acceptance; and
Records needed to provide evidence that the realization process and resulting product and
processes meet requirements.
CUSTOMER- RELATED PROCESSES (CLAUSE 7.2)

7.2.1 Determination of requirements related to the product
7.2.1.1 CIPL determines customer requirements before acceptance of an order. Customer requirements
Requirements specified by the customer, including delivery and post delivery (e.g. actions under
warranty, contractual obligations such as maintenance services and supplementary services such as
recycling or final disposal) activities.
Requirements not stated by the customer, but necessary for specified use or intended use, where
known;
Statutory and regulatory requirements applicable to the product, and
Any additional requirements considered necessary by the company.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
PRODUCT REALIZATION (CLAUSE 7)
: Rev. No.A0
: Date: 10/10/14
: Page No. 42
7.2.2
Review of requirements related to the product
7.2.2.1 Prior to the commitment to supply a product to customer, orders are reviewed to ensure
that:
o v Product requirements are defined.
o v Any ambiguities and conflicts in contract or order requirements are resolved; and
o v The company is able to meet customer requirements.
o
v When the customer provides no documented statement of requirements (as with verbal
orders), the customer requirements are confirmed before acceptance.
v Change orders and amendments are processed and reviewed using the same procedures that
apply to the processing of initial orders. Change order are communicated to all functions
(where required) within the company that may be affected by the change of customer
requirements.
7.2.3 Customer Communication

7.2.3.1 CIPL has implemented an effective procedure for communicating with customers in
relation to:
Product information
Enquiries, contracts, order handling and quotations including amendments, and
Customer Feedback, including customer complaints by using comment sheets.
This all done through proper mail system via internet
REFERENCES
Procedural Manual & customer complaint register
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
DESIGN AND DEVELOPMENT (CLAUSE 7.3)
: Rev. No.A0
: Rev. Date: 10/10/14
: Page No. 43
7.3.1 DESIGN AND DEVELOPMENT PLANNING

7.3.1.1 CIPL designs its own standard products (Standardized) as well as customer specified
products (customized) and modifications.
7.3.1.2 MRs of designing department are responsible for the planning of design projects, including
the design development, innovations, identification of design, review and verification activities;
scheduling the project; assignment of qualified personnel; and control of organizational and technical
interfaces.
7.3.2
DESIGN AND DEVELOPMENT INPUTS
7.3.2.1 Design input requirements are developed by designers/merchandisers from product

concepts, such as product briefs, sketches, models, rough prototypes etc. Design inputs are reviewed
and approved before they are used in design. Input shall include:
Functional and performance requirements
Applicable statutory and regulatory requirements
Information derived from previous designs (when applicable), and
Other requirements essential for design and development.
7.3.2.2 Design inputs are reviewed for adequacy. Requirements are complete, well defined and do
not conflict with each other.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
: Rev. No. A0
:Rev. Date: 10/10/14
: Page No. 44
7.3.2.3 Records are maintained in accordance with Control of Records and Documentation
requirement.
7.3.3 DESIGN AND DEVELOPMENT OUTPUT:

7.3.3.1 Design and Development outputs are documented, checked and verified against design and
development inputs, and approved before they are released for Production.
Design and development outputs:
Meet the design and development requirements.
Provide appropriate information for purchasing and production.
Specify the characteristics of the product that are essential for safe and proper use.
7.3.4 DESIGN AND DEVELOPMENT REVIEW:

7.3.4.1 Design reviews are carried out at appropriate stages in accordance with the design project
plan. The purpose of the design reviews is to evaluate the ability of the design to meet design input
requirements, and to identify any problems and propose necessary actions.
7.3.4.2 Review Meetings has been taken by CEO once in a month to check the Design and
Development activities.
7.3.4.3 Records of the results of the review and any necessary actions are maintained in accordance
with Doc No. CIPL/QM/CHAP 14.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 45
7.3.5 DESIGN AND DEVELOPMENT VERIFICATION

7.3.5.1 Product designs are verified in accordance with planned arrangements. The purpose is to
ensure that the design and development outputs have met the design and development input
requirements.
7.3.6 DESIGN AND DEVELOPMENT VALIDATION (Not applicable)

7.3.7 DESIGN AND DEVELOPMENT CHANGES (Not applicable)
This clause of ISO 9000 is not applied. The reason is non traceability of such changes because of
too many minor or major changes have been reported within a day and it is tough to maintain
such records
REFERENCE:
INTEGRATED MANUAL
ISO 9001:2008 CLAUSE 7.3
PROCEDURAL MANUAL
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
PURCHASING (CLAUSE 7.4)
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 46
This procedure describes the process for the evaluation, selection and monitoring of suppliers and
the processes and controls for the purchase and verification of goods and services.
7.4.1 PURCHASING PROCESS:
7.4.1.1 A documented procedure is followed to ensure that purchased product conforms to the
specified purchase requirements.
7.4.2 PURCHASING
INFORMATION:
7.4.2.1 Purchasing documents clearly and completely describe the ordered products, including
Requirements for approval of product, procedures, processes and equipment,
Requirements of qualification of personnel
Quality Management System requirements.
7.4.2.2 Purchasing documents are reviewed for adequacy of requirements and approved prior to
orders being placed with suppliers.
7.4.3 Verification of purchased product:
7.4.3.1 Purchased products are verified prior to use in production or in other departments.
REFERENCE:
PROCEDURAL MANUAL
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
MEASUREMENT, ANALYSIS AND IMPROVEMENT

(CLAUSE 8)
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 47
1. POLICY: This policy describes the processes for customer satisfaction monitoring, the
monitoring and measurement of processes, the implementation of corrective and preventive
actions and the continual improvement of QMS effectiveness.
2. SCOPE: This process contains the following actions:

Customer satisfaction
Internal audit
Process monitoring
Analysis of data
Control of non conformity
Continual improvement
Corrective Action
Preventive Action
3. PROCEDURE
CUSTOMER SATISFACTION (8.2.1)

All feedback from customer is monitored and analyzed to ascertain customer satisfaction. Any
service problems or improvement suggestions can be received by any member of staff. Merchandisers
get their customer comments via mails. Customer complaint register is maintained to determine the
actual rate of complaints of customers.
All corrective actions are to be taken and reviewed by the MR.
ISO9001 : 2008
REVISION : A0
QUALITY MANUAL
MEASUREMENT ANALYSIS & IMPROVEMENT

INTERNAL AUDIT (CLAUSE 8.2.2)
: Issue No.1
: Date: 10/10/2014
: Rev. No.A0
: Rev. Date: 10/10/14
: Page No. 48
1. POLICY: The purpose of this procedure is to provide a planned and documented method for
carrying out internal audit of the Quality Management System. Internal Quality auditing
verifies whether quality activities comply with planned arrangements and the effectiveness of
the QMS. If any NCs are found, corrective actions will be implemented based on the results
of these audits.
2. SCOPE : This procedure contains following actions:

a. Audit planning
b. Carrying out an audit
c. Corrective action review
3. PROCEDURE: The MRs and HODs of different department are to ensure the implementation
of this procedure and are responsible for maintaining the audit schedules and audit reports.
The MR and Trained Quality auditors (QA) or checkers (QC) are responsible for conducting
internal Quality audits. Records are maintained in accordance with Control of Records
3.1 AUDIT PLANNING
Audits are planned using the Audit Schedule (AS) so that all sections of the
managementsystem are audited at least once in a year. More important activities
or areas with identified problems are audited as often as required to correct
deficiencies and to give confidence of correct operation.
The AS has a key for completion and this is updated following an audit to show the
status of the audit and to provide information for future planning.
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No.1
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 49
QAs are trained and appointed to audit areas that they do not generally work in. This
is to provide an independent check as far as possible with the number of staff
available.
The QAs will make arrangements with the relevant personnel prior to the planned
audit to confirm the day of audit and availability
3.2 CARRYING OUT AN AUDIT
The audit is carried out using the Audit Report which consists of an Audit Checklist, a
findings report and a corrective action report. After selecting the area to be audited, a
copy of the previous completed is reviewed for the for any areas of concern noted at
that time. The audit is then conducted, recording clearly all the audit findings and
observations on the report. Audit findings can include product descriptions, file/job or
record numbers and people interviewed. The findings should be clear and
unambiguous to anyone reading the report.
The status of the findings is recorded beside each entry and will be one of the following:
OBS - The findings are not incorrect but give cause for concern or could be improved.
NC The findings indicate a procedure has not been followed or the procedure does
not meet the requirements of the QMS.
Compliant/ok The findings and answers are satisfactory and comply with the
The Auditee should be made aware of the findings and observations, good and bad
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 50
3.3 CORRECTION ACTION REVIEW
The completed audit reports are reviewed by the MR and the schedule updated.
Satisfactory reports are signed and filled in the completed audit section file of the quality file. Audit
reports that are not fully completed are discussed with the auditor as part of the ongoing audit
training.
4. REFERENCES:
4.1 ISO 9001:2008 clause 8.2.2
4.2 Internal Audit manual
4.3 integrated manual
ISO9001 : 2008
REVISION : A0
FLOW CHART
Internal auditing requirements planned

and audit schedule produced
Audit
Schedule
Appointment of auditor
Date /time for Audit confirmed
Previous
audit
report
Previous audit reviewed audit conducted and

findings recorded on audit report
Findings categorized as compliant/ok,

observation (OBS) and (NC)
Corrective actions agreed with process

owner /auditee, timescales set and audit
findings signed off
Completed audit report form passes to MR and

audit schedule updated.
ISO9001 : 2008
Audit
report
Corrective actions reviewed at due date.

Completed audit report signed off and
filled by MR
Audit
report
Quality
report
Updated
audit
schedule
Completed
audit report
REVISION : A0

QUALITY MANUAL
: Issue No. 1

MONITORING AND MEASUREMENT OF PROCESS (Clause 8.2.3)
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 52
MONITORING AND MEASUREMENT OF PROCESS (8.2.3)
8.2.3.1 CIPL applies suitable methods for monitoring and, where applicable, measurement of
Quality Management System processes against non conformity of product or process requirements
and on the effectiveness of the Quality Management System. These methods demonstrate the ability
of the processes to achieve planned results
8.2.3.2 When a Quality system process does not conform to requirements, Quality initiates a
corrective action request to address the problem.
REFERENCE:
INTEGRATED MANUAL1
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1

CONTROL OF NON CONFORMING PRODUCTS
(CLAUSE 8.3)
: Date: 10/10/2014
: Rev. No. A0
: Rev. Date: 10/10/14
: Page No. 53
8.3.1 Where a nonconformity is identified with the activities and services this will be recorded in
Quality Report, investigated and acted upon as appropriate. All such instances are subject to review
in line with the degree of concern. Records of non conformity are maintained and analyzed as part of
Management Review. Products or services are reviewed by authorized staff in order to determine
any remedial action and any remedial work is subsequently inspected.
8.3.2 CIPL deals with nonconforming product by one or more of the following ways:
By taking action to eliminate the detected nonconformity
By authorizing its use, release or acceptance under concession by a relevant authority, where
applicable, by the customer.
By taking action to preclude its original intended use or application and,
By taking action appropriate to the effects, or potential effects, of the nonconformity when
nonconforming product is detected after delivery or use has started.
REFERENCE:
INTEGRATED MANUAL
QUALITY MANUAL
ISO9001:2008 GUIDELINES
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1

ANALYSIS OF DATA
: Date: 10/10/2014
: Rev. No. A0
(CLAUSE 8.4)
: Rev. Date: 10/10/14

: Page No. 54
ANALYSIS OF DATA (8.4)

Data and information recorded in quality records are compiled and analyzed periodically to
determine trends in the performance and effectiveness of the quality management system and to
identify opportunities for improvement.
The analysis of data provides information relating to;
v Customer Satisfaction
v Conformance to product
v Characteristics and trends of processes and products including opportunities for prevention action,
and Suppliers
ISO9001 : 2008
REVISION : A0

QUALITY MANUAL
: Issue No. 1

IMPROVEMENT
: Date: 10/10/2014
: Rev. No. A0
(CLAUSE 8.5)
: Rev. Date: 10/10/14

: Page No. 55
CONTINUAL IMPROVEMENT (8.5.1)

CIPL continually improves the effectiveness of the quality management system through the use of
the quality process, quality objectives, audit results, customer survey results, customer complaint
forms, analysis of data, corrective and preventive actions and management review.
CORRECTIVE AND PREVENTIVE ACTION (8.5.2 & 8.5.3)

Corrective actions are taken to eliminate causes of non conformities in order to prevent their reoccurrence
Preventive actions are implemented to eliminate causes of potential nonconformities in order to prevent their
occurrence.
The process for taking corrective and preventive actions includes requirements for:
o Reviewing nonconformities and determining potential non conformities.
o Determining causes for nonconformities and potential nonconformities.
o Evaluating the need for action to ensure that nonconformities do not recur and that potential
nonconformities are prevented.
o Determining and implementing actions needed, including, if appropriate, updating documentation.
o Recording the results of any investigations and of actions taken, and
o Reviewing the corrective or preventive action taken and its effectiveness.
REFERENCE:
Corrective Action & customer complaints
ISO9001 : 2008
REVISION : A0

Quality Manual: ISO9001:2008

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Quality Manual: ISO9001:2008

Uploaded by

Copyright:

Available Formats

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

ISSUED BY : ARVIND PANDEY , Sr. Executive , QA

APPROVED BY: SUNIL KUMAR , FACTORY MANAGER

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

PROCESS MAPPING APPLICABLE AT CALIDAD INDIA

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 2

Factory Head & Management Representative: Sunil Kumar

CEO : Birendra Kumar

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

PRODUCTION PROCESS FLOW AT CALIDAD INDIA

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 3

ISO 9001:2008 CLAUSE

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 3

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 3

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 3

DESIGN AND DEVELOPMENT

CIPL/QM/CHAP/29 CONTROL OF NON CONFORMING

8.5.2 & 8.5.3

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 4

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 5

Calidad India Private Limited

Means Original / first time generated Document

Production Planning & Control

Inter Office Memo

International Organization for Standardization

Management Review Meeting

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 5

Quality Management System

Finance & Accounts

CALIDAD INDIA PVT. LTD.

QUALITY MANAGEMENT SYSTEM

: Doc No. CIPL/QM/CHAP 6

: Degree to which a set of inherent characteristics fulfils requirements.

: Documents stating results achieved or providing evidence of activities

: Set of interrelated or interacting elements.

: System to establish policy and objectives and to achieve those

: Management system to direct & control an organization with regard to

: Overall intentions and direction of an organization related to quality as

: Something sought, or aimed for, related to quality.

: Part of quality management, focused on fulfilling quality requirements.

: Part of quality management, focused on providing confidence that

: Part of quality management, focused on increasing the ability to fulfils