HRSG Dictionary Overview List

Accelerate competency-based
management in your organization with

competency dictionaries
Build a customized, industry-leading competency framework for
your entire organizationat a fraction of the time and expense.
HRSGs competency dictionaries give you instant access to the
most advanced and comprehensive competencies available on
the market.
Competency-based talent management is now the benchmark

for Fortune 500 companies, government agencies, and nonprofit
organizations, but developing organization-wide competencies
can be a costly and time-consuming process.
Competency dictionaries move your competency initiative
forward faster. With 550+ general and technical competencies
for a wide range of industries, our dictionaries help you fast-track
implementation, see results sooner, and increase your ROI.
HRSG competency dictionaries combine ease of use with
unparalleled quality. Each dictionary is:
A competency-based approach is:

Based on observable and
measurable behaviors
Easy to implement and use
Legally defensible
Linked to business strategy
Used by 65% of Fortune 500
companies
Multi-level. Each competency is based on a multi-level

competency framework, providing a level of detail unmatched in the market.
Comprehensive. Multi-level competencies can be used to align and improve the entire talent
life cycle, including talent acquisition, evaluation, and development.
Customizable. Competencies can be easily customized to fit your organizations unique
goals and talent requirements.
Professionally developed. Each dictionary is developed and maintained by industrial
organizational psychologists in accordance with industry best practices.
Industry verified. Industry-specific competencies have been developed with input from
subject-matter experts and active industry representatives.
Fast-track the adoption of competency-based talent management across your organization and
access the competencies companies such as Intel, Franklin Templeton Investments, and Samsung
America use to drive HR success.
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Gain instant access to 20+ years of HR best practices

HRSGs competency dictionaries are the result of more than two decades of research and
hundreds of successful, real-world competency-based initiatives. Each competency is rigorously
designed, tested, and validated by industrial organizational psychologists and industry subjectmatter experts to ensure they reflect HR best practices and the needs of todays businesses.
A competitive edge for your company

A competency-based approach delivers a range of benefits to every type and size of organization,
including for-profit, nonprofits, and government bodies. Competencies deliver exceptional value to:
Companies with a dispersed workforce (multiple locations or global operations)
Companies that want to align HR with broader strategic goals
Companies operating in industries requiring specialized technical competencies
Companies that want to ensure the legal defensibility of their talent-management practices
Companies that need to customize competencies to fit their unique organizational culture
An integrated suite of tools

Apply competencies to your organization quickly and effectively with these complementary
products and services from HRSG:
CompetencyCore software: Automate and streamline key competency-based talent
management processes such as job-profile development, interviews, assessments,
development, and performance management.
Service packages: Jumpstart your initiative with an affordable quickstart package that
includes a best-practice guidebook and guidance from a competency specialist.
For a closer look at HRSGs competency dictionaries, or

to learn more about our range of product and services,
please call 1-866-574-7041 or email info@hrsg.ca
ABOUT HRSG
Since 1989, HRSG has worked with a range of industries to define talent needs, address skill deficiencies, and improve
individual and organizational performance. Clients include global corporations and small or midsized organizations operating in sectors such as logistics, finance, accounting, technology, HSE, HR, manufacturing, sales and marketing, and
many more. For more information, please visit www.hrsg.ca.
HRSG Competencies
For the best results, start with the best competencies.
Every successful competency initiative begins with the right competencies. HRSG competency
content is recognized worldwide for its unparalleled detail, accuracy, and usability.
Table of Contents
General Competencies (49)
Technical Competencies
Leadership Competencies
Business, Management and Administration

Human Resources (30)
Project Management (4)
Transformational Leadership (8)

Business (6)
Personal (6)
Finance
Finance (68)
Banking (24)
Insurance (20)
Information Technology
Information Technology(20)
Telecommunications (4)
Law, Public Safety, Corrections and Security
Police and Security (32)
Legal (14)
Marketing, Sales and Service
Marketing (12)
Sales and Retail (9)
Business Development (5)
Natural Resources
Oil and Gas (231)
Petrochemical (43)
Science, Technology, Engineering and
Mathematics
Science (5)
Engineering (23)
Health, Safety and Environment (11)
Research and Development (8)
Transportation, Distribution and Logistics
Supply Chain Management (28)
General Competencies (49)

Achievement Orientation
Adaptability
Analytical Thinking
Attention to Detail
Business Perspective
Client Focus
Concern for Safety
Conflict Management
Continuous Learning
Creativity and Innovation
Critical Judgment
Developing Others
Enforcement
Environment and Sustainable
Development
Facilitation
Financial and Management Accounting
Human Resources Management
Impact and Influence
Information Gathering and Processing
Information Management
Initiative
Legislation, Policies, Procedures and
Standards
Managing and Measuring Work
Negotiating and Mediating
Organizational Awareness
Partnering
People Management
Performance Management
Presentation
Proactivity & Self-Motivation
Problem Solving
Project Management
Quality Focus
Relationship Building
Report Writing
Research
Results Management
Risk Taking
Self-Confidence
Self-Management
Social Responsibility
Stress Management
Team Leadership
Teamwork
Time Management/Priority Setting
Using Information Technology
Wellness
Work Ethics and Values
Writing Skills
Leadership Competencies
Transformational Leadership (8)
Exemplifying Integrity
Ensuring Accountability
Inspiring Others
Leading Change
Nurturing Innovation
Fostering Learning and Development
Acting with Empathy and Compassion
Embracing Diversity
Business (6)
Bridging Cultures
Improving Business Processes
Managing Resource
Planning and Organizing

Using Financials
Visioning and Alignment
Personal (6)
Decision Making
Fostering Communication
Organizational Savvy
Resilience
Self-Awareness
Thinking Strategically
Technical Competencies
Business, Management and Administration
HUMAN RESOURCES (30)
Business Needs Analysis
Career Development and Coaching
Change Management
Compensation and Benefits
Administration
Competency Management
Consulting and Advising
Employee Engagement and Retention
Management
Employee Relations
Employment Legislation, Policies, and
Procedures
Interviewing Skills
Learning and Development
Learning Delivery
Learning Solutions Development
Managing and Measuring Work
Occupational Health and Safety
Organizational Analysis and Design
Performance Planning
Policy and Standards Design and
Development
Process Management
Project and Program Management
Recruitment and Selection
Risk Management (for non-risk
managers)
Strategic Planning
Succession Management
Talent Management
Valuing Diversity
Vendor Management (For nonprocurement specialists)
Workforce Planning
PROJECT MANAGEMENT (4)

Communications Management
Project Planning
Project Risk Management
Resource Management
Finance
FINANCE (68)
Base Finance, Accounting & Audit (6)
Accounting and Reporting
Auditing
Financial Budgeting, Planning and
Reporting
Financial Policy Development,
Interpretation and Application
Financial Systems, Processes and
Technology
Processing and Recording Financial
Transactions
Audit (5)
Corporate Governance - Audit
Fraud Detection and Control
Internal Audit Financial Risk
Management
Internal Controls Assessment
IT Audit
Controller (4)
Accounting Principles
Compliance Management
External Reporting - SEC & Governmental
Global Consolidation & Close
Financial Planning and Analysis (14)
Business Performance Analysis
Business Plan Preparation and
Evaluation
Enterprise Planning and Profit
Maximization
Financial Risk Management
Financial Systems, Processes, Tools and
Technology
Forecasting and Reporting
Improving Business Processes
Market Research and Business
Performance Analysis
Planning and Budgeting

Reporting
General Finance (11)
Accounting
Contract Management
Corporate Governance
Fixed Asset Accounting
Fraud Detection and Control
Global Business Perspective - Business
Acumen
Insurance Business Knowledge
Procurement Management
Valuation Technique
Vendor Management
Investor Relations (4)
Corporate Information Disclosure
Financial Analysis
Investor Relations
Optimizing Shareholder Value
Mergers and Acquisitions (5)
Capital Markets
Mergers and Acquisitions
Mergers and Acquisitions
Mergers and Acquisitions Negotiation
Valuation Technique
Project Finance (4)
Business Plan Preparation and
Evaluation
Corporate Finance
Project and Operations Insurance
Project Finance, Risk and Cash
Management
Tax (7)
Mergers and Acquisition Support
Tax Accounting and Reporting
Tax Audits
Tax Management
Tax Policy and Planning
Tax Return Compliance
Tax Systems and Technology
Treasury (8)
Cash Management
Corporate Finance
Cost Accounting
Cost Management / Internal Controls
Assessment
Credit Management
Debt Management
Financial Risk Management
BANKING (24)
Central Banking (18)
Banking Regulations
Banking Supervision
Banking System
Currency Management
Debt Management
Economic Research and Report Writing
Financial Stability
Foreign Exchange
Information Security Policy Management
Macro Models
Market Operations
National Economy
Payment Systems Operations
Payment Systems Oversight
Public Finance
Reserve Management
Treasury Operations - Accounting and
Settlement
Treasury Operations - Risk Management
Commercial Banking (6)
Account Closure
Bank Operations
Banking Services Management
Loan Management
Mortgage Banking
Payments
INSURANCE (20)
General Insurance (7)
Assessing and Transferring Risk
General Claims Knowledge
Insurance Product Knowledge
Legal
Principles and Practice
Understanding of Risk and Compliance
Understanding of Underwriting and Risk
Broker/Agent (4)
Broker/Agent Operations
Broker/Agents Role and Responsibilities
Claims Handling
Negotiation and Placement of Risk
Claims (3)
Claims Investigation
Claims Management
Claims Settlement
Underwriting (6)
Actuarial
Assessment of Quantum
Pricing the Risk
Underwriting
Underwriting Process
Underwriting Risk Management
Information Technology
INFORMATION TECHNOLOGY(20)
TELECOMMUNICATIONS (4)
Base Information Technology (12)

Application Development/Support and
Maintenance
Architecture
Business Analysis
Database Design and Management
Infrastructure/Platforms
IT Procurement and Asset Management
IT Project Management
IT Support Troubleshooting
Security/Information and Application
Protection
Service Management Processes
Telecommunications (Data and Voice)
Network
Testing
ICT Infrastructure/Service Management (4)

Data Network
Infrastructure/Platforms
Service Management Processes
Telecommunication Network
Information, Communications & Technology (8)

Design Engineering
ICT Supply Chain Management
Knowledge
Manufacturing Engineering
Product/Intellectual Property
Management in ICT
Production Management Knowledge in
ICT
Quality Control and Assurance for ICT
Research and Development Knowledge
(design to production)
Technical Marketing Knowledge (ICT
Products)
Law, Public Safety, Corrections and Security

POLICE AND SECURITY (32)
Police & Security (11)
Conflict Management
Developing Self and Others
Ethical Accountability and Responsibility
Fostering Positive Relationships
Legislation, Policies, Procedures
Managing Information
Planning and Organizing for
Emergencies
Problem Solving during Emergency
Resource Management of Emergency
Situations
Risk Management
Situational Awareness
General Investigation (8)
Confidential Informant Handling
Court Testimony
Crime Scene Management
Interviewing and Interrogation of
Suspects
Interviewing: Victims and Witnesses
Major Case Management
Note Taking and Report Writing
Obtaining Judicial Authorizations
LEGAL (14)
Client Communications
Contract Drafting
Corporate Secretarial Administration
Employment and Industrial Relations
Gathering Information
General and Legal Translation, Revision
and Writing
Information/ Records Management
Knowledge
Knowledge of the Law
Legal Advice
Legal Analytical Ability
Legal Ethics and Professionalism
Legislation and Compliance
Litigation Management
Technical Editing and Revision of Legal
Documents
Investigation Support Services (5)

Bloodstain Pattern Analysis
Criminal Intelligence Analysis
Digital Forensic Analysis
Fingerprint Identification
Forensic Photography
Specialized Investigation (8)
Adult Sexual Assault
Child Abuse
Counterterrorism
Domestic Violence
Drug Enforcement
Financial Crime
Homicide
Organized Crime
Marketing, Sales and Service

MARKETING (12)
BUSINESS DEVELOPMENT (5)
Channel Management
Corporate Advertising
Event Management
Market Research & Analysis
Marketing Communications
Marketing Strategy and Planning
Measurement & Control
Media Relations
Positioning & Branding
Pricing
Product Development
Public Relations
Business Partnering
Business Performance Analysis
Market, Industry and Competitor
Knowledge / Understanding
Revenue and Profitability Management
Strategic Business Development
SALES AND RETAIL (9)

Client Relationship Management
Competitive Knowledge
Industry Knowledge
Merchandising/Retailing
Product and Service Advice and Support
Product Knowledge
Sales Process
Store Operations
Territory Management
Business Partnering
Market, Industry and Competitor
Knowledge / Understanding
Revenue and Profitability Management
Strategic Business Development
Natural Resources
OIL AND GAS (231)
Electrical Equipment (24)
AC and DC UPS
Battery Charger and Batteries
Cathodic Protection
Computerized Maintenance
Management System (CMMS)
Control Circuits
Current Limiter
DC Motors
Earthing System
Electrical Cranes
Electrical Power Generator
Electrical Power Transformer
Electrical Workshop Equipment
Emergency Power Generator
Heat Tracing
Heating, Ventilation and Air Conditioning
Systems (HVAC)
Isolation and De-isolation Procedure
Lighting Systems
Motor-Operated Valves
MV and LV Switch Gears
MV, LV Motors and Electrical
Submersible Pumps
Power and Control Cables
Power Management Systems (PMS)
Protection Relays
Soft Starter and Variable Speed Drives
(VSDs)
Instrument and Control Equipment (14)
Control Panels and Junction Boxes
Control Valves
Distributed Control Systems
Emergency Shutdown and Process
Shutdown Systems
Fire Detection and Control
Flow Metering Stations
Gas Detection and Control

Hazardous and EX Equipment
Instrument Tubes and Fittings
Instrument Workshop
Process Control Systems
Process Measurements
Programmable Logic Controllers (PLC)
Systems Power Supplies and Batteries
Maintenance Engineering (10)
Assessment and Planning of
Requirements
Inventory/Supply Management
Maintenance Planning and Scheduling
Maintenance Techniques Methodology
Maintenance Troubleshooting and
Problem Solving
Mechanical Maintenance
Mechanical Systems
Preventative Maintenance Techniques
and Methodology (PM)
Quality Control and Troubleshooting
Warehouse Management
Mechanical Equipment (24)
Bearings
Boilers and Furnaces
Centrifugal Compressor
Compressors
Fans and Blowers
Gas Turbines
Hand Tools
Heat Exchangers
Hydraulics
Internal Combustion Engine
Lifting Equipment
Manual Handling
Measurement Tools and Systems
Piping and Fittings
Pressure Safety Valves

Pumps
Reciprocating Compressor
Seals and Sealing System
Shaft Alignment
Steam Turbines
Turbines
Valves
Vessels
Workshop Facility
Oil and Gas General (4)
Accounting and Reporting Customer
Affairs
Economic Analysis
Production Coordination
Production Statistics Reporting
Oil and Gas Standards (1)
Codes and Standards
Operations (26)
Air Separation and Air Compression
Systems (AS/AC)
Chemical Handling and Injection
Operations
Compressor Operations
Coolers Operations and Heat Exchangers
DCS Operations and Control Room
Records
Emergency Shutdown Response
Engineering Operations
Gas Turbine Operations
Heat Exchangers (Coolers, Chillers,
Natural and Mechanical Draft
Operation Safety
Oxygen and Nitrogen Generation Filling
System Operations
Petrochemical Material Resources
Process Diagrams
Process Equipment Pipeline Visual
Inspection
Process Upset Conditions
Product, Chemical and Boiler Feed Water

and Steam Condensate
Pump Operations
Response to Emergencies
Sour Water Stripping and Condensate
Recovery Process
Steam Boilers Operations
Steam Turbine Operations
Waste Water Treatment, Sewage Plant
and Oxidation Ponds
Water Cooling and Circulating Units
Water Purifying Treatment
Water Treatment in Power Station
Welding Equipment
Production Operations (23)
Catalytic Cracking Reforming (CCR)
Operations
CDU - Jet Fraction Operations
CDU Unit Operation
Coker Tower Operations
Delayed Coking Unit Operations
Desalting System Operations
Desulphurization (DS) Operations
Fractionation Column Operations
Furnace Operations
Gasoline and Diesel Hydro Treating
(GDHT) Operations
Heat Exchanger Operations
ICR Process Operations
Jet Fraction (JF) Improvement
Operations
OMS Operations
Pressure Swing Adsorption (PSA)
Operations
Reboiler Furnace Operations
Residue Fluid Catalytic Cracking (RFCC)
Unit Operations
Rotating Equipment Operations
Sampling Operations
SCR and DHT Operations
Sour Water Stripping Operations

Stripping Column Operations
Valve Operations
Quality Assurance and Quality Control (30)
Chemical Treatment
Coatings
Condition Monitoring
Corrosion Cathodic Protection
Corrosion Management
Corrosion Monitoring
Damage Mechanisms and Fitness for
Service
Environmental Analysis
In-Service Inspection Methods and
Techniques
Infrared Imaging and Thermography
Engineering
Laboratory Chemical Evaluation
Laboratory Information Management
System (LIMS) Operation
Laboratory Quality Control
Lifting Equipment Inspection
Lubrication and Oil Analysis
Material Selection
Oil Lab Functions
Pipeline Inspection
Pressure Vessel Inspection
QA/QC Product Analysis
Refinery Product Analysis
Risk-Based Inspection Application
Root Cause Analysis (RCA)
Static and Rotating Equipment Inspection
Steel Structure and Foundations
Inspection
Testing and Analysis
Valve Inspection
Vibration Measurement and Analysis
Water Lab Functioning
Welding Inspection
Subsea Operations (13)

BOP Maintenance
Contingency Systems
Rig Operations
Riser and Tensioning Systems
ROV Operations
Site Operations
Subsea Acceptance Testing
Subsea Equipment Installation and
Handling
Subsea Integrity Management
Subsea Structure Design
Subsea Tooling Applications
Subsea Well Systems
Umbilical Equipment
Well Completions (14)
Abandonment (Post-completion/
Production)
Advanced Well Testing
Barriers (Completions)
Cleanup and Flowback Procedures
Drill Stern Test Analysis
Fluids Design (Completions & Workover)
Intelligent Completions
Perforation Techniques
Sand Control
Stimulation Technologies
Test packer design
Tubular Design (Completions)
Well Intervention
Wireline Operations
Well Design (16)
Abandonment
Casing & Tubing Design
Casing Seat Selection
Cement Design
Completion Design
Conductor and Riser Analysis
Downhole Test Tool design
Fluids Design (Hydrostatics)
Formation Temperature Analysis

Fracture Gradient Analysis
Well Flow Analysis
Shallow Gas Assessment
Pore Pressure Analysis
Materials Selection
Formation Fluid Analysis
Wellbore Positioning and Collision
Avoidance
Well Operations Execution (6)
Critical Environmental Operations
Formation Evaluation
Operations Leadership
Well Control
Well Log Interpretation
Well Site Supervision
Well Operations Planning (11)
Audit and Verification
Barriers
Combined Operations
Emergency Planning - Safety and
Environmental
Emergency Procedures
Management of Change
Rig Positioning
Materials Procurement
Well Control Equipment Specification
Well Control Procedures

Wellhead / Xmas Tree Selection
Well Production Integrity (5)
Ageing / Life Extension
Integrity Testing
Well Handover
Well Integrity Management
Well Operating Guidelines
Well Production Technology (10)
Artificial Lift
Core Sample Analysis
Flow Assurance
Gas Condensate Operations
Gas and Liquid Processing
Inflow Analysis
Nodal Analysis
Production Optimization
Water Flooding
Well Performance Modelling
PETROCHEMICAL (43)
Maintenance (16)
Instrumentation & Analyser Safety
Preventative Maintenance Techniques
and Methodology (PM)
Quality Monitoring
Troubleshooting/Problem Solving
Electrical/Electronics Engineering
Electrical Systems Maintenance and
Repair
Maintenance Techniques Methodology
Mechanical Systems
Maintenance Management System
(CMMS) and Troubleshooting
Maintenance Planning and Economics
Maintenance Planning and Scheduling
Requirements
Warehouse Management
Operations (4)
Operations Safety
Operations Troubleshooting
Petrochemical Material Resources
Technical (16)
Distributed Control Systems, Operations
and Control Room Records
Process Control Fundamentals
Process Shutdown and Safety
Instrumented Systems
Programmable Logic Controllers (PLC
Process Efficiency
Process Technology
Technical Safety
Utility Technology
Management of Working Relationships
with Suppliers
Planning and Economics
Project Management
Performance Assessment
Condition Monitoring
In-Service Inspection Methods and
Techniques
Root Cause Analysis (RCA)
Static and Rotating Equipment Inspection
Quality Assurance / Quality Control (7)
QA Product Analysis
QA Root Cause Analysis
QA Troubleshooting
QC Laboratory Information Management
Management
QC Product Analysis
QC Laboratory Troubleshooting
Science, Technology, Engineering and Mathematics

SCIENCE (5)
Analysis and Assessment
Applied Investigation
Chemistry
Risk Assessment
Scientific Knowledge and Expertise
ENGINEERING (23)
Customer Affairs (5)
Accounting and Reporting Customer
Affairs
Customer Billing System (ORION) Operational Meter Reading Billing and
Revenue Collection
Customer Relationship Management
System Operational - Customer Service
Meter Reading Billing and Revenue
Collection - Operational
Safety, Health and Environment
Customer Affairs
Engineering (18)
Building & Construction Design
Calibration / Mathematics
Civil Engineering
Electrical Equipment Operation
Electrical Systems Maintenance and
Repair
Electrical/Electronics Engineering
Engineering Inspection
Facilities Engineering
High Voltage Systems Engineering
Material Resources
Mechanical Engineering
Mechanical Systems
Surveying
Technical Drafting
Working with Tools and Technology
HEALTH, SAFETY AND ENVIRONMENT (11)

Commitment to Health and Safety
Emergency/Crisis Management
Environmental Assessment
Environmental Procedures Design
Hazardous Substance Management
Health Safety and Environment
Awareness and Communication
Health Safety and Environment
Standards Enforcement
Industrial Hygiene Practice
Management
Safety Engineering (Concern for Safety)
Waste and Emissions Management
RESEARCH AND DEVELOPMENT (8)

Product Development
Product/Intellectual Property
Management
Research and Development Knowledge
(design to production)
Process Development
Process Engineering
Technical Research Safety
Laboratory Information Management
Testing and Analysis
Transportation, Distribution and Logistics

SUPPLY CHAIN MANAGEMENT (28)
Competitive Bidding (4)
Contract Preparation
Evaluation
Negotiation
Tendering
Procurement Strategy Development (3)

Sourcing Strategy Development
Strategic Assessment and Planning of
Requirements
Supplier Strategy Development
Materiel Management/Procurement (4)

Acquisition
Requirements
Disposal
Operations, Use, Maintenance and
Management
Supplier Relationship Management (3)

Contract Administration and
Management
Management of Working Relationships
with Suppliers
Performance Assessment
Operations/Logistics Management (6)

Contractor Resource Management
Disposal
Logistics and Transportation
Management
Operations/Logistics Strategy
Development
Warehouse/ Stores Management
Supply Chain Management (5)

Acquisition
Assessment and Planning of Acquisition
Requirements
Global Sourcing
Risk Management
Supply Chain Management for the Public
Sector
Extended Policies/Legislative/International
Elements (3)
Intellectual Property Management
International Business and Multicultural
Skills
Legislative Framework Alignment

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Accelerate competency-based

management in your organization with

Competency-based talent management is now the benchmark

A competency-based approach is:

Multi-level. Each competency is based on a multi-level

Gain instant access to 20+ years of HR best practices

A competitive edge for your company

An integrated suite of tools

For a closer look at HRSGs competency dictionaries, or

Business, Management and Administration

Transformational Leadership (8)

General Competencies (49)

Planning and Organizing

PROJECT MANAGEMENT (4)

Planning and Budgeting

Base Information Technology (12)

ICT Infrastructure/Service Management (4)

Information, Communications & Technology (8)

Law, Public Safety, Corrections and Security

Investigation Support Services (5)

Marketing, Sales and Service

BUSINESS DEVELOPMENT (5)

SALES AND RETAIL (9)

Gas Detection and Control

Pressure Safety Valves

Product, Chemical and Boiler Feed Water

Sour Water Stripping Operations

Subsea Operations (13)

Formation Temperature Analysis

Well Control Procedures

Science, Technology, Engineering and Mathematics

HEALTH, SAFETY AND ENVIRONMENT (11)

RESEARCH AND DEVELOPMENT (8)

Transportation, Distribution and Logistics

Procurement Strategy Development (3)

Materiel Management/Procurement (4)

Supplier Relationship Management (3)

Operations/Logistics Management (6)

Supply Chain Management (5)

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