Vendor

Alcatel

ZTE

Motorola

Huawei

Alarm Name
N7 [35] ASL-REP [4]
N7 [35] INC-REP [3]
N7 [35] LNK-REP [0]
N7 [35] MSC-DEGRADED [7]
N7 [35] MSC-REP [6]
N7 [35] RTE-REP [2]
N7 [35] RMH-REP [5]
Hardware Platform Alarm(20401)\MTP2 link reception overload(198066009)
Hardware Platform Alarm(20401)\MTP2 link sending overload(198066008)
Hardware Platform Alarm(20401)\MTP3 cluster inaccessible(198066012)
Hardware Platform Alarm(20401)\MTP3 link congestion(198066013)
Hardware Platform Alarm(20401)\MTP3 link unavailable(198066011)
Hardware Platform Alarm(20401)\MTP3 Signalling Point Inaccessible(198066010)
Hardware Platform Alarm(20401)\M3UA Signalling Point Inaccessible(198066014)
Hardware Platform Alarm(20401)\SCCP subsystem unavailable(198066005)
Hardware Platform Alarm(20401)\Association link broken(198066019)
GSM(20415)\MSC overload control alarm at FUC mode(198087344)
GSM(20415)\MSC overload control alarm at SYS mode(198087347)
Hardware Platform Alarm(20401)\Association congestion(198066018)
[0] Signalling Link Failure
[3] Link Traffic Too High
Call Processing Failure - BSS Detected BSSAP Down
Link Disconnected
M3UA Destination Entity Inaccessible--21553
M3UA Destination Entity Route Unavailable--21552
M3UA Link Fault--21551
Path Fault--21581
SCCP Subsystem Prohibited--21521
SCTP Link Congestion--21542
SCTP Link Fault--21541
MTP3 DSP Congestion--21502
MTP3 DSP Inaccessible--21503
MTP3 Signaling Link Congestion--21501
MTP3 Signaling Link Faulty--21506
MTP3 Signaling Link Set Unavailable--21505
MTP3 Signaling Route Inaccessible--21504
MTP3 Link Set Broken--40007
MTP3B Link Set Broken--40008
ALM-21345 Ethernet Link Fault

Impact Category
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC

Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity
Connectivity

Remarks

All Sites Down of a BSC

XBL Down - Media Outages to be Reported by NOC Core FM

Vendor
ZTE
Huawei
Motorola

Alarm Name
The link between the Server and the NE Agent is broken (1015)
Communication Failure Between NE and EMS -- 20738
NE Is Disconnected
x25CircuitDown[3003]
OMC-BSC Link Failure : first link down
OMC-BSC Link Failure : second link down

Alcatel

OMC-BSC Link Failure : BSC unreachable

GLOBAL-BSC [47] MLPPP-FAILURE [17]
GLOBAL-BSC [47] MLPPP-PARTIAL-FAILURE [18]

Impact Category
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility
BSC Visibility

Vendor
Huawei

Motorola
ZTE
Alcatel

Alarm Name
GSM Cell out of Service -- 21801
OML Fault--21807
LAPD OML Fault --21807
[0]Last RSL Link Failure
Cell Radio Timeslot Capacity Loss
Site Abis control link broken(198087337)
Cell interruption Alarm(198087342)
CELL [43] LOSS-OF-ALL-CHAN [3]

Impact Category
Sector Down
Site Down
Site Down
Site Down
Site Down
Site Down
Site Down
Site/Sector Down

Vendor
Motorola
Huawei
Alcatel

Alarm Name
[30059] noCallsOnCell
[30058] callSuccessRateBelowThreshold
Zero Call40926
Zero Originating Calls
Zero Terminating Calls
Zero Call

Impact Category
Zero
Zero
Zero
Zero
Zero
Zero

Calls
Calls
Calls
Calls
Calls
Calls

Vendor

Alcatel

Motorola

Alarm Name
BSC-EXTENAL [50] External Temperature [3]
BSC-EXTENAL [50] External Temperature
BSC-EXTENAL [50] Fire Alarm
BSC-EXTENAL [50] Fire Alarm [7]
BSC-EXTENAL [50] Low Voltage
BSC-EXTENAL [50] Low Voltage [4]
BSC-EXTENAL [50] Low Voltage for Rectifier-2
BSC-EXTENAL [50] Rectifier Major
BSC-EXTENAL [50] Rectifier Major [6]
BSC-EXTENAL [50] Rectifier Major for Rectifier-2
BSC-EXTENAL [50] Rectifier Minor
BSC-EXTENAL [50] Rectifier Minor [8]
BSC-EXTENAL [50] Rectifier Minor for Rectifier-2
BSC GENSET ON (17)
BSC SURGE AREST FAIL (18)
BSC HIGH TEMPERATURE (19)
BSC LOW VOLTAGE (20)
BSC INTRUDER (21)
BSC RECTIFIER MAJOR (22)
BSC FIRE (23)
BSC RECTIFIER MINOR (24)

Impact Category
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC
BSC

EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS

Vendor

Alcatel

Huawei

ZTE

Motorola

Alarm Name
BTS-EXTENAL [9] External Temperature [89]
BTS-EXTENAL [9] Fire Alarm [86]
BTS-EXTENAL [9] Low Voltage [90]
BTS-EXTENAL [9] Low Voltage (Outdoor) [95]
BTS-EXTENAL [9] Rectifier Major [91]
Fire Alarm3826
Fire Alarm2368
Fire Alarm6404
Fire 3826
Fire Alarm65396
Fire Alarm65095
High Temperature65034
High Temperature65402
High Temperature65087
High Temperature65388
Low Battery Voltage-- 65390
Low Battery Voltage-- 65404
Low Voltage65089
Low Voltage65035
Low Voltage65103
Multiple Rectifier Failure-- 65037
Multiple Rectifier Failure-- 65093
Multiple Rectifier Failure-- 65094
High Temperature50005
High Temperature50003
High Temperature50004
Low Voltage-- 50007
Low Voltage-- 50006
Low Voltage-- 50008
RECTIFIER MAJOR(198092555)
LOW VOLTAGE(198092553)
GENSET ON(198092550)
SURGE ARRESTOR FAILURE(198092551)
AIR CONDITIONER ALARM(198092552)
INTRUDER(198092554)
FIRE(198092556)
RECTIFIER MINOR(198092557)
GENSET ON (1)
SURGE ARRESTOR FAILURE (2)
AIR CONDITIONER ALARM (3)
LOW VOLTAGE (4)
INTRUDER (5)
RECTIFIER MAJOR (6)
FIRE (7)

Motorola

RECTIFIER MINOR (8)

Hub BTS GENSET ON (9)
Hub BTS SURGE AREST FAIL (10)
Hub BTS HIGH TEMPERATURE (11)
Hub BTS LOW VOLTAGE (12)
Hub BTS INTRUDER (13)
Hub BTS RECTIFIER MAJOR (14)
Hub BTS FIRE (15)
Hub BTS M/W RECT MAJ (16)

Impact Category
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS

EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS

BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS

EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS

BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS
BTS

EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS
EAS

Escalation Time Scales - Manu

Incident Type

Intimation Time Site Priority Modified (Phone /

Email)

Recipients

Single BTS Down

Hub

N/A

OAN

Single BTS Down

Platinum

30

OAN

Single BTS Down

Silver

N/A

OAN

Hop / Multiple BTS

Down

N/A

20

OAN

EAS BTS

N/A

N/A

EAS BSC

BSC

25

OAN
OAN

Connectivity

BSC

15

OAN

Visibility

BSC

N/A

OML Connectivity
Team, OAN, L-2, NOC
Core FM

QoS

Multiple Sites

N/A

L-2 ; OAN

Escalation Time Scales - Manual

Reporting Exceptions
-* No intimation to be given in case site gets restored before intimation time.
* Not to be reported to OAN in case manual reporting is in progress.
-* No intimation to be given in case site gets restored before intimation time.
* Multiple Sites Outage to be reported if atleast 10 X BTS Sites of the same BSC are down at the same
time.
-* No intimation to be given in case alarm gets cleared before intimation time.
* No intimation to be given if connectivity gets restored before intimation time.
* Connectivity Outage having an Impact on atleast 50 % of the BSC Connectivity Outage to be reported.
* Connectivity Fluctuation to be reported once in case it appears two times persisting atleast for 05 Mins
on each instance, having an impact on at least 50 % BSC Connectivity and No bad weather intimation is
received from OAN. Restoration to be intimated to OAN once fluctuation is over.
* In case of BSC visibility loss; BSC connectivity status verification to be provided by NOC Core FM in 5
Mins.

* Action Items depend upon actual scenario.

* To be handed over to performance management team.

Incident Type

Escalation Time Scales - OSS

Site Priority Modified Time Mail Intimation

Partial Site Down

Hub

25

Single BTS Down

Hub

20

Partial Site Down

Platinum

20

Single BTS Down

Platinum

20

Partial Site Down

Silver

30

Single BTS Down

Silver

30

Hop / Multiple BTS Down

N/A

Low Voltage/Rect. Major

Hub

20

Temperature/AC

Hub

60

Low Voltage/Rect. Major

Platinum

31

Temperature/AC

Platinum

90

Low Voltage/Rect. Major

Silver

76

Temperature/AC

Silver

180

All Alarms

BSC

10

ales - OSS
2nd Escalation 3rd Escalation

MTTR

30

60
-

240
240
240
240
-

15

60

240

60
60
60
60
60
60
15
30
30
30
30
30