Steps for Online Resetting of Corporate Internet Banking Password

A) Online Password Request Submission

1. Visit Corporate Internet Banking (CIB) site.

2. Click on the link Forgot your password, click here to generate online
or
Go to Online Option Generate / Reset passwords online

3. Enter Required data

Corporate Id & User Id whose passwords have to be reset.

E Mail Id (This email Id should be the one registered for Corporate Internet
Banking.
To know the email id registered, please check in the 'My Profile' option under
'Customize Module')
Confirm E-Mail Id
Password to Reset (Sign on, Transaction or Both)
Passcode (This is a temporary passcode and must be 6 characters long and
alphanumeric)
Imp. Note: Please remember the passcode you have entered as it will be
required at the time of retrieving the online passwords.

4. Click on Submit button

5. If the data entered is correct and match with bank's records the request will be
submitted and a unique Reference Id will be sent to your registered E-Mail ID.
Imp. Note: Please note down this reference id as this will be required at the time of
retrieval of online password.
6. On successful submission of the request, an email will be sent instantly on your
registered email address with link to view your password(s).

B) Password Received by User

Screen shot of e-mail sent by bank:

After receiving the email with password(s), the following step should be followed:
1. Click on the URL given in the mail
On clicking above URL following screen appears:

2. Fill the required fields

Corporate Id & User Id (whose password requests was submitted)
Request Id (which was generated at the time of placing request)
3. If the combination of the above data is correct, system will show the password to user.

4. Once the password(s) are viewed click on the button Proceed button that assures that
password has been viewed.
Important Notes:
a) Viewing password is a one time activity so the same passwords cannot be viewed
second time hence please note down the passwords carefully
b) The password on the url must be viewed within seven days of the mail date as after 7
days URL will get expired.

C) Activation of Passwords
The password(s) which are displayed by the system through online facility would be in a
disabled state. To get the same activated the below mentioned steps need to be followed:
1. If request is placed for the user who has only view access then he can activate
password him/herself.

2. In case of the users with transaction access, for activation of the password the below
mentioned steps need to be followed:

a) After viewing password send an acknowledgment letter mentioning Corporate Id, User
Id, Account Number, Date, request Id and should be signed by the user for activation of
passwords.
b) Acknowledgment can be sent through following channels
Fax the letter on (022) 61374557
Email the scanned copy of the letter to corporatecare@icicibank.com
Submit it to the nearest ICICI Bank branch
Imp. Note:
1. Request letter needs to contain the seal/stamp of the company and should be
signed by user and the signature should be as per bank record.
2. Your request will be rejected if bank does not receive the acknowledgment letter
within 1 month from the date of placing the request.