STATISTICAL TOOLS

4.2.1 Chi-Square Analysis

Aim:
To test the relationship between customers usage of internet banking service towards
their occupation

Occupation
Business

Govt.
Employee

Retired

Private
Sector

Others

Total

USAGE
Yes

27

25

55

No

12

23

13

45

Total

27

15

23

28

13

100

Null Hypothesis (Ho) :

There is no significant difference between the Occupation and the internet banking
usage.

Alternative Hypothesis (Hi) :

There is significant difference between the Occupation and the internet banking usage.

Level of significance: 5%
Degree Of Freedom:

= (c-1) (r-1)
= (5-1) (2-1)
= 4.

Working Notes:

Oi

Ei

(Oi - Ei)

(Oi - Ei)2

(Oi - Ei)2

Ei
21

7.9

13.1

171.6

12.3

13.1

-13.1

171.6

13.1

7.8

-4.8

23.04

1.8

12

8.2

4.8

23.04

1.9

13

-13

169

9.4

23

10

13

169

9.9

25

13.5

11.5

132.3

6.5

14.5

-11.5

132.3

6.8

6.8

-6.8

46.24

3.9

13

6.2

6.8

46.24

4.1

Total

69.7

Table value:
The table value of chi square for degrees of freedom at 5% level is 9.49

Inference:
The calculated value > tabulated value. Therefore Null hypothesis is rejected.

Result:
There is significant difference between the Occupation and the internet banking usage.

4.2.2. Chi-Square Analysis

Aim:
To test the relationship between the facilities provided offered for internet banking
service towards customer gender.

Facilities
Excellent

Very
Good

Good

Average

Poor

Total

30

Gender
Male

11

Female

10

38

Total

20

18

15

10

60

Null Hypothesis (Ho) :

There is no significant difference between the facilities provided offered for internet
banking service and the customer gender.

Alternative Hypothesis (H1) :

There is significant difference between the facilities provided offered for internet
banking service and the customer gender.

Level of significance: 5%

Degree Of Freedom:
= (c-1) (r-1)
= (5-1) (2-1)
=4

Working Notes:

Oi

Ei

(Oi - Ei)

(Oi - Ei)2

(Oi - Ei)2

Table value:
The table value of chi square for degrees of freedom at 5% level is 9.49

Inference:
The calculated value < tabulated value. Therefore Null hypothesis is accepted.

Result:
There is no significant difference between the facilities provided offered for internet
banking service and the customer gender.

Table No.21
CROSS TABULATION BETWEEN GENDER AND OPINION TOWARDS THE
BUDGET LEVEL

Neither
Strongly

Strongly

(H0) :

There is no significant relationship between gender and opinion towards the

budget level.

(H1) :

There is significant relationship between gender and opinion towards the

budget level.

CHISQUARE TEST

Calculated

Value

It is observed from the above table that the calculated value of chi-square is
greater than the table value. Hence the null hypothesis is rejected and it is concluded that
there is significant relationship between gender and opinion towards the budget level.

TABLE.22
ANOVA
CROSS TABULATION BETWEEN AGE AND CUSTOMER SERVICE

Strongly

Neither agree

Strongly

(H0) :

There is no significant relationship between age and customer service.

(H1) :

There is significant relationship between age and customer service.

CHISQUARE TEST

Calculated 2 Value

Table value

21.026

It is observed from the above table that the calculated value of chi-square is greater
than the table value. Hence the null hypothesis is rejected and it is concluded that there
is significant relationship between age and customer service.

TABLE.23
Regression

CROSS TABULATION BETWEEN INFLUENCING TO KNOW AND PURCHASING

LEVEL DURING TRAIN TRAVEL

Purchasing Level During Train Travel

Yes

No

Friends

11

20

Relatives

12

18

30

Neighbors

32

40

Advertisement

71

39

110

100

100

200

(H0) :

There is no significant relationship between influencing to know and purchasing

level during train travel.

(H1) :

There is significant relationship between influencing to know and purchasing

level during train travel.

CHISQUARE TEST

Calculated

Value

It is observed from the above table that the calculated value of chi-square is greater
than the table value. Hence the null hypothesis is rejected and it is concluded that there is
significant relationship between influencing to know and purchasing level during train travel.

AGE AND EMPLOYEE RETENTION

CHI-SQUARE:

S. No

Particular

Age and Employee

retention

Value

36.944

Degree of

Chi-Square

Freedom

Value

7.815

Inference

Rejected

H0 - there is no significant relationship between age and retention problem

H1 there is a significant relationship between age and retention problem
CHI SQUARE:
Calculated value

= 36.944

Degree of freedom

=3

Table value

= 7.815

Significant level

= significant level of 5%

INTERPRETATION:
The above table shows that the calculated value of chi square is greater than the table
value.Hence the null hypothesis is rejected so there is a significant relationship between age and
retention problem.

MARITAL STATUS AND EMPLOYEE RETENTION

CHI-SQUARE:

S. No

Particular

Value

Degree of

Chi-Square

Inference

Marital Status and

4.268

Freedom

Value

5.991

Accepted

Employee Retention

H0 - there is no significant relationship between marital status and retention problem.

H1 there is a significant relationship between marital status and retention problem.
CHI SQUARE:
Calculated value

= 4.268

Degree of freedom

=2

Table value

= 5.991

Significant level

= significant level of 5%

INTERPRETATION:
The above table shows that the calculated value of chi square is less than the table
value.Hence the null hypothesis is accepted so there is no significant relationship between
marital status and retention problem.

Analysis using weighted average method based on availability and satisfaction level:
Let x be level of availability.
Let y be level of satisfaction level.

Availability

Satisfaction level

Casual leave

58

64

Privilege leave

32

29

National and festival leave

Maternity leave

10

Leave on loss of pay

Total

100

100

S.N

FACTORS

X2

Y2

XY

Casual

58

64

3364

4096

3712

32

29

1024

841

928

O
1

leave
2

Privilege
leave

National

49

10

100

X2=448

Y2=498

XY=464

and festival
leave
4

Maternity
leave

Leave on
loss of pay

X=100 Y=100

CORRELATION:
r = xy - xy/n/x2-(x)2/n y2- (y)2/n
Therefore subsisting above values we get,
r = xy - xy/n/x2-(x)2/n y2- (y)2/n
r = 0.9686

INTERPRETATION:
The value obtained is positive. Where it is infers that a change in one variable has an direct
change in another variable, from the correlation analysis it is inferred that, the availability of
product has direct effect on the satisfaction level of the product.