MyHouseAdvert.co.

uk Terms of Service
sales@myhouseadvert.co.uk 0114 224 5865 The Portergate, 257 Ecclesall Road, Sheffield, S11 8NX
Company registration no. 07392829 and VAT registration no. GB 134 5879 87

It is a requirement of The Estate Agents Act of 1979 that you understand and accept our Terms and Conditions prior to instructing
Casa Bella Properties Limited t/a MyHouseAdvert.co.uk (We or Us) on the sale of your property.
We offer a full estate agency service, with the exception of accompanied viewings, including sale progression support.

1. Payment options:
a.

Pay monthly - 69.95 (including VAT) for the first 3 months, then just 39.95 (including VAT) a month.
i.
ii.

b.

Pay a one-off fixed fee - 369.95 (including VAT)

i.

c.

The monthly payment will recur until you request cancellation of your account or exchange of sale contracts.
If you accept an offer the monthly fee is payable until exchange of sale contracts.

This entitles you to 9 months of anytime marketing

Pay a monthly fee of 39.95 (including VAT) and a fixed completion fee of 395 (including VAT)
i.
ii.

The monthly payment will recur until you request cancellation of your account or exchange of sale contracts.
The payment of 395 is payable upon the date of sale completion.

2. The home visit

As soon as payment is received we will instruct a member of our team to contact you using the details provided on the
application form. We will arrange a suitable date and time to visit your house and take the appropriate details for your advert,
including photos, key room measurements, a floor-plan and/or EPC if purchased. MyHouseAdvert.co.uk can also assist you with
valuing your property if requested by researching local comparable information.
Your payment will be taken immediately. We will ensure that a member of our team is available to visit you within 72 hours (3
days) from your instruction, and your advert will be live on the internet within 48 hours after the visit to your house. Payment is
received upon initial subscription; as such you may only receive 25 days of marketing in the first month (based on a 30 day
month). Future monthly payments are taken on the same day of the month as the original instruction payment.
We are not responsible or liable for any delays that your personal circumstances may cause in getting your advert live on the
internet once you have paid. It is your responsibility to liaise with us as soon as possible. If there is a delay caused by
MyHouseAdvert.co.uk or its professional team you will be compensated and refunded 2.50 for each day of advertising lost.
3. Website listings
We will list your house on Rightmove.co.uk, Zoopla.co.uk, FindaProperty.com, Primelocation.com, and Facebook and of course
MyHouseAdvert.co.uk along with search partners affiliated with Zoopla.co.uk. Your advert will reach over ten million prospective
buyers each month nationwide. You may also Like your advert on our Facebook Property Search page, and share it with your
friends.
4. Advert descriptions
You must approve your property details before marketing of the property can commence. Once your advert is live on the internet
it is your responsibility as the seller to inform MyHouseAdvert.co.uk of any form of mis-description in your advert so we can
amend it. The Seller shall indemnify MyHouseAdvert.co.uk, its proprietors, directors, employees or agents against any claim made
in respect of the Property or any mis-description. We also reserve the right not to publish information provided by you, the Seller.

5. Viewing requests and offers

MyHouseAdvert.co.uk will receive viewing requests for properties via the telephone or email, and unless stated by you, we
promise to forward all viewing requests immediately to your email address and/or telephone and advert control panel. All offers
on your property must come through us as acting agent if we arranged the viewing. We will then notify the potential buyer that
we have forwarded the offer to you. If you are approached directly please give the potential purchaser our contact details.
5.2 The Consumer Protection from Unfair Trading Regulations 2008
Vendors whom provide their own viewings should not mislead potential purchasers. The Consumer Protection from Unfair
Trading Regulations 2008 have replaced previous legislation (the Property mis-descriptions Act 1991) and now apply to property
sales. The regulations require you to inform all potential buyers at the earliest opportunity of any material factor that would
affect their transactional decision. You are responsible for disclosing any such information to potential buyers at the viewing.
The Seller shall indemnify MyHouseAdvert.co.uk, its proprietors, directors and employees against any claim made in respect The
Consumer Protection from Unfair Trading Regulations 2008.
6. Beneficial owner
You are confirming that you are the beneficial owner(s) of the property being sold or have the authority from the beneficial
owner(s) to sell the property.
7. Unoccupied property
MyHouseAdvert.co.uk cannot accept responsibility for the maintenance or repair of any unoccupied property for sale.
8. Viewings
You will be conducting all viewings, so it is your responsibility as the seller to ensure the property is safe for visitors.
MyHouseAdvert.co.uk cannot be held responsible for any instances or accidents that may occur during any viewings. You are
responsible for keeping your availability for viewings up to date within your control panel calendar.
9. Money laundering
Under the Money Laundering Regulations of 2003 we must carry out identity checks on both buyers and sellers. We may require
some additional information to confirm your identity such as your passport or driving licence and a recent utility bill if available.
10. Advert amendments
You can make amendments to your advert for free in your Advert Control Panel.
11. Performance fee
In the event that MyHouseAdvert.co.uk achieves a sale in excess of the asking price resulting from successful negotiation on your
behalf, we reserve the right to charge 7%+VAT of the difference between the achieved sale price and the asking price. This does
not apply to adverts using the price qualifier of Offers in Excess of or Offers Over. For example, if we achieve 1,000 over the
set asking price; a performance fee of 70+VAT is payable to MyHouseAdvert.co.uk upon completion of the sale.
The Performance fee is capped at 250 including VAT.
12. Advert suspension
Should you wish to suspend your advert we can retain the details for up to 12 month upon request.
13. Cancellation & refund policy
a.

Once weve visited your house no refunds will be available for monies paid to MyHouseAdvert.co.uk for advertising. We
will consider refunds for Floorplan(s) and the For Sale Board if deemed un-satisfactory.

b.

Once youve instructed MyHouseAdvert.co.uk, if you subsequently cancel our services and request a refund before the
home visit, we reserve the right to charge an administration fee of 15 for time spent arranging an assessor to provide
the home visit. If you cancel the home visit within 24 hours of the appointment you will not receive a refund for the
month of advertising paid for in advance. We can of course re-schedule the home visit for you for free.

c.

If you wish to cancel our services you must log-in to your advert Control Panel to cancel the subscription prior to the
date of the next payment. If you choose the monthly payment option and cancel the subscription after an offer has
been accepted but before the exchange of sale contracts, we reserve the right to claim for all monies which would have
accrued within that period along with an admin collection fee of 275+VAT. The cost of recovering any outstanding
payments via a third party debt collection agency will be added to your account, and by accepting out Terms of Service
you agree to be liable for these costs.

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Clarification of services provided in conjunction with online marketing

MyHouseAdvert.co.uk will provide the following services when instructed to act on your behalf during the sale of your property:
a.

All clients will be visited by a representative of MyHouseAdvert.co.uk in order for us to take room measurements and
photographs of the respective property. These details will be uploaded to your Control Panel within 48 hours of the site
visit.

b.

All clients will have access to a Control Panel where your advert can be edited at any point, so long as you remain
subscribed to our agency service. You may add, remove and re-order photos, change your asking price, and edit the
room descriptions as often as you wish. All advert edits are sent to an administrator within MyHouseAdvert.co.uk to
check the changes before they are sent live to the portals. This process takes 24-48 hours.

c.

All clients will have an online calendar within the Control Panel which must be updated each week to clarify your
availability for viewings. It is your responsibility to update this calendar each week.

d.

When a viewing request is received via phone you will be notified instantly via text message and email. Viewing
requests will also be available to see within your Control Panel. A potential buyer can also request a viewing online
anytime at www.myhouseadvert.co.uk/requestaviewing - this link is available from the home page of the
MyHouseAdvert.co.uk website. If a request is made via email to MyHouseAdvert.co.uk for further information or a
viewing we will respond within a working day to the email with a link allowing the enquirer to request a viewing online.
Viewing requests can be confirmed within the Control Panel and a viewing confirmation text and email will be sent to
the potential buyer.

e.

It is possible to request feedback from past viewers in the Control Panel. All feedback will be uploaded to your Control
Panel by MyHouseAdvert.co.uk staff once received.

f.

When an offer is received we will notify you immediately via text, email and message via your Control Panel. We will
provide assisted negotiation. Once an offer is accepted we will ask the purchaser for evidence of funding, the details of
their solicitor and check the chain details (if applicable). A memorandum of sale will also be issued to confirm the sale
once agreed. Again, progress can be monitored via your Control Panel.

g.

Once you have accepted an offer we will provide on-going support throughout the sale via your advert control panel.

h.

Updates on the sale will be available for you to view in your advert control panel as the sale progresses. During the
conveyancing process it is your solicitors responsibility to highlight any concerns they have relating to sale progress to
MyHouseAdvert.co.uk so we can address any potential issues with the sale.

i.

If you have any issues or questions regarding your advert before an offer is received you can submit a support ticket at
anytime in your Control Panel and a member of staff with respond to your query within one working day.