Professional Documents
Culture Documents
Complaint Qty : 1
Date:11.07.2014
8D PROCESS :
Team : (INDUSTRIAL ENGINEERING), BARBARA LEHMKUHL COELHO (QUALITY), MUDASSAR NAZAR (QUALITY),PALANIVEL (QUALITY),DINESH
HANS ERICH STOLTENBERG NETO (PRODUCTION), LUIZ FERNANDO CAMARINI DE OLIVEIRA (DESIGN),BALAJI (SERVICE),RITURAJ
KUMAR (SERVICE),ANURAG KUMAR (SERVICE)
Describe The
Problem - D2*
Defect Picture
Immediate actions :
Actions
Owner
Planned date
Implementation date
Balaji / Palanivel
25.06.2014
Completed
07.08.2014
In process
Containment actions.
What is being done to
contain this issue & how
is the customer being
protected?
- D3
Tools : Brainstorming
Ishikawa
5 Whys
1. Site condition of machine - Machine running with over speed,Over current,Over load,High vibration
2. Poor quality of raw material
3. Wrong material specification of bandage
4. Wrong dimensioning of the bandage
5. Improper banding
6. Improper impregnation
7. Improper curing
8.Poor workmanship
9.Procedure not followed
10.Improper procedure
* CAUSE AND EFFECT DIAGRAM :
Define Root causes D4
MEN
Wrong material specification
Wrong dimensioning
MACHINE
Machine running with
over load
Poor workmanship
Procedure not followed
MATERIAL
Improper procedure
Improper banding
Improper impregnation
Improper curing
METHOD
MEASUREMENT
ENVIRONMENT
Related to problem
(Yes / No)
Poor workmanship
No
No
No
No
No
No
Remarks
Process follow-up was done by specialist in Rotor manufacturing from Brazil and no
deviations were found.
Based on site data , we understand the machine was running without any failure
indication
Yes
The control of the shelf life of bandage tape is done by the foreman. When he is
collecting the material from the storage area he needs to check the expired date of
the tape and cross check with the temperature of the area that the tape is being
stored (information available in the label of the tape). There is no register to ensure
us where this tape was storage (in the 20C area or in the 10 C freezer), so we
cannot confirm that the tape was used inside its shelf life.
Note :
* We have performed Tg test in CPRI and also Tensile strength test in a sample
from DE of the rotor and the results did not present any evidence of material defect.
No
No
Improper curing
No
Improper Impregnation
No
Improper banding
No
The complete design of the rotor was reviewed by our Design team in Brazil & in
India, and all specifications and dimensions were found according to WEG criteria
Inprocess data for this rotor was checked and found satisfactory
5 WHYS
Rupture of the Polyglass K220 bandage tape
Why?
Why?
Why?
Why?
Root cause
ROOT CAUSE: No written register and procedure to control the shelf life of the banding tapes. It was given only verbal instructions.
Actions
Owner
Planned date
Implementation date
In process
Industrial Engineer
Store Kevlar banding tapes in freezer and maintain temperature below 10C to
extend the banding tape shelf-life up to 2 years, and avoid mistakes while
selecting the tapes from the storage area.
Industrial Engineer
Completed
Review periodical inspection/records for all raw materials with limited shelf life.
Quality control
Register will be introduced to monitoring the lot and expired date of the bandages
tapes used.
Identify corrective
actions - D6*
First in First out system should be introduced for bandage tape to ensure that
always the oldest tape from the storage area will be used.
In process
Completed
In process
Include the verification of the register with lot and expired date of the tape used in
each rotor during Quality inspection.
Quality control
Ensure that the rotor manufacturing process will be monitored and documented by
check-lists.
Quality control
In process
In process
Initiated By :
Checked By:
Approved By:
Closing of Report - D8
PALANIVEL K