SHILPA DESAI

1147 Eastfield Rd.

WORTHINGTON
OHIO-43085

614 825 8296 ®

OBJECTIVE
Seeking a rewarding position where my accounting skills,
formal education, experience in banking and mortgage
funding will give me the ability to embrace new
challenges.

I wish to be fully employed to deliver positive and

profitable results.

EXPERIENCE

02/ 2002 to current BP America Inc.

Columbus, Ohio
Retail Site Manager
> Increased site sales and profits by 45% within 8
months after entry.
> Current retail site sales exceed $7,277,000. per
annum.
> Corporate audits reveal less than - 0.39%
inventory losses.
> Responsibilities include recruitment, training,
inventory control, payroll, safety and security, plan
and prepare future agendas, substitute for peer
managers as needed, customer awareness and
satisfaction.
Year 2007 reveals my continued success with an
increased profit of 29% and a Customer Service /
Employee satisfaction rate with a 10K approval rate.
Verified by my Supervisors. I Recently I was responsible
for the business operations in a supervisory/operational
capacity of four more business operations within BP. in
addition to my own.
My supervision increased profits for the units I
managed./supervised..

07/00 - 09/02 Supreme Funding Mortgage Services,

Inc. Columbus, Ohio
Loan Consultant
Review and process loan applications from
telemarketing leads throughout Ohio. Activities
included extensive dealing in checking credit reports,
negotiate interest rates and closing costs. Prepare all
documentation in relation to loans. Prepare 1003
forms accoding to customer credit information,
customer needs, and compare to loan value (LTV).
Customers credit and loan value determines all
possible lenders lists to suit customer needs as well as
Federal Housing Association (FHA). Prepare mortgage
credit analysis work sheet (92900WS) / MCAW, verify
mortgage, rent and employment. All procededures
determine the interest rate per borrowers scoring to
try and get pre-approval for customer loan.

01/95 – 11/00 Bank One Corporation

Columbus, Ohio
Senior Operation Associate
Professional supervisory experience for wholesale
and retail lock boxes. Primary responsibilities in
planning, supervising, and examining checks for 750
different accounts. Experienced in opening and
extracting high volumes of mail. Create deposit tickets,
examine and operate transport (IBM-7780)
transmissions, faxing and quality control of processed
work. Implemented innovative idea for customer
satisfaction and quality by reducing impact errors
internal., and keeping team performance goals up.
Trained new employees, compiled agendas, prioritize
and delegate work loads. Supervisor of controlling
manager.

03/91 – 12/95 Food Mart

Columbus, Ohio
Store Manager
Performed all accounting documentations,
journals and tax entries, verified all data, inventories,
product ordering, displays, trained personnel,
responsible for maintaining all electronic and

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 mechanical equipment. Responsible for invoicing and
balancing of all bank statements.

Skilled Proficiencies include:

Telexon, Word Perfect, Microsoft applications, Spread
sheets, Graphs and graphics, Schematics etc.

Special Recognitions, Honors and Awards:

Crystal Award- Bank One- Feb. 2000
Perfect Attendance Bank One- five times
Perfect Quality Bank One- three times
Customer Satisfaction BP/Amaco-twenty seven times
Employee of Month BP/Amaco-eighteen times
Superior Performance BP/Amaco-three annual awards
Outstanding Manager BP/Amaco-one annual award

EDUCATION
1988 Gujarat College- Bachelor of Commerce, major
accounting& auditing
1991 Gujarat College- Master of Commerce, accounting
& auditing.

INTERESTS
Family, friends, higher education, investing for future,
and news media.

SELF EVALUATION
I am honest and trustworthy, self motivated, dedicated,
courteous and cheerful. I give my best for work, and I am
true to family or friends.

References are available upon. Your request.

Thank you for your considerations.

Shilpa Desai

FAX (123) 098-7654 • E-MAIL ME@MYCOMPANY.COM

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12345 MAIN STREET • ANY CITY, STATE OR PROVINCE 12345-6789 • PHONE (123)
456-7890