Professional Documents
Culture Documents
66 Olde Madbury Ln
Dover, NH 03820
Home 603.842.4322
Cell 603.866.0408
donkeav@gmail.com
Web Site : http://donkeaveney.moonfruit.com
Objective
Insurance case management of GL, WC, Auto BI, Property, or Subrogation.
Also experienced in Management of business projects in systems, operations,
and in customer service.
Qualifications
10 years of progressive decision making experience in Workers Compensation, Liability,
Environmental and Auto Claims in 12 Jurisdictions.
Negotiating and Settling claims in excess of $500,000 with attorneys and customers.
Ability to maintain timely control of cases on assignment.
Successful completion of projects on time and within budget.
Excellent Customer Service skills.
8 years experience in business analysis and project management.
Instrumental in the design and maintenance of Workers Compensation systems, Liability Systems, and
Auto Systems.
Development of short term software solutions to meet business needs.
Professional Experience
10/2009 - 1/2010
Risk Enterprise Management LTD (REM), Quincy, MA, Claims Examiner
Management of Workers Compensation claims from initial reporting to case conclusion.
Reserving of Indemnity, Medical, and Expense.
Completion of Broker Reports for customer.
Completion of Settlement Authority Requests for customer.
Management of Claims Diary.
Daily case communication with customer.
Customer Service Reviews and claim updates.
Accurate payment of Indemnity, Medical, and Expense.
Completion of State Forms.
8/2009 - 9/2009
Meadowbrook TPA Associates, Andover, MA, Claims Examiner
Management of Workers Compensation cases.
Timely investigations.
Accurate Case pricing.
Negotiating fair Settlements.
Completion of State Forms.
On time payments.
Client customer service and case updates.
2/2007 - 2/2009
Job 1 - Property Location Services: Locate desired property for client;
property, parking areas, and surrounding roads; Locate and identify deeds; Locate current owner and
lease terms;
Check for title encumbrances.
Job 2 - Regal Limo Services, North Hampton, NH
Transport company executives from BSF, Timberland, and Fisher Scientific to and from airports.
1/2000 - 12/2001
Provided home care for disabled parent.
Worked part time at Dover Auto World in Dover, NH and part time with Bourneville Group in
Portsmouth, NH. Doing sales 2-3 days per week.
LIBERTY MUTUAL 1981 - 1999 Claims Positions : Adjuster, Supervisor, Manager, Examiner
1994 - 1999 Dover, NH and Boston, MA, Home Office Claims Examiner
Served in WC Claims and Environmental Claims.
Review latent exposure cases for asbestosis and other toxic exposures
on WC.
Review and negotiate settlements for Pollution cases as the leading PRP.
Analyze case for accurate reserving and review investigations to date.
Provide direction to branch office employees on investigations, dispositions, reserving, and coverage.
Attend National Risk claims service meetings for both WC and Environmental Claims.
Develop Test Plan for Automated WC Reserving and conduct testing.
Direct subrogation efforts on key Branch Office files.
Liberty Mutual Claims Systems 1981-1999 Positions : Applications Analyst, Project Leader, Sr.
Business Analyst
Education
Framingham State College, Framingham, MA - BS in Biology
Completed courses in Structured Settlements and Business Ethics
1/2007 - 8/2007
Additional Skills
Claims Systems for both Insurers and Third Party Administrators.
Project Management in Systems and Claims
Lotus Notes
Microsoft Products
1. Outlook
2. Excel
3. Word
4. PowerPoint
5. Reports