JOSEPH TENGA

2057 Trailing Pines Way • Fleming Island, FL 32003 • (904) 874-5485 • joetenga@gmail.com

INFORMATION SYSTEMS EXECUTIVE

Experienced leader adept at leveraging technology to reduce costs, obtain
competitive advantage, streamline resources and deliver excellence

PROFESSIONAL PROFILE
 Accomplished executive possessing a unique combination of business and technical expertise.
 Motivated manager with a proven ability to drive complex initiatives to completion.
 Creative problem solver consistently delivers key contributions toward strategic, tactical and
operational objectives.
 Effective communicator at all levels within Technology and Business units.
 Dynamic leader who builds teams and bolsters employee productivity.
 Innovator whose solutions consistently result in increased profitability.

 Strategic Planning
 Process Engineering
 Critical Reasoning
 Contract Negotiation
CORE COMPETENCIES
 Budget Administration
 Vendor Management
 Conflict Resolution
 Team Building
 Project Management  Resource Planning
 Change Management  Inventory Management
 Change Control  RFI/RFP Assessment
 Release Management  Implementation

TECHNICAL COMPETENCIES
 Web/WinForms Development
 Database Management and Tools
 System/Object/Data Modeling
 Code Management
 Enterprise Integration
 Development Methods and
Concepts
 Testing Methods and Tools
 Reporting Tools
 Electronic Data Interchange
ASP.NET, Visual Basic, C#, HTML, CSS, JavaScript, XML, XSLT, jQuery, PHP,
Delphi, Object Pascal, C, Lotus Domino, Lotus Notes, Lotus QuickPlace
MS SQL Server, DB2 Universal, MySQL, MS Access, Paradox, dBase, Partitioning,
Query Optimization, DDL, DML, Data Warehousing
UML, OOP, Enterprise Architect, Visio, ERStudio, DBArtisan, Model Maker
CVS, Subversion, WinCVS, Tortoise, NAnt, Cruise Control, WinDiff, WinMerge
DTS, SSIS, MS BizTalk, Lotus Enterprise Integrator
XP, Scrum, Agile, Waterfall, Iterative, SDLC, User Stories, Use Cases, Continuous
Build Integration, Test Driven Development
Blackbox, Whitebox, Unit, System/Functional, Integration, Regression, Load, Stress,
Acceptance, Test Plans, Test Case, NUnit, TestDirector
Reporting Services(SSRS), SSAS, Crystal Reports, ReportSmith, Quick Reports
X12 EDI Transactions: TA1, 277CA, 820, 824, 997, 999
HIPAA EDI Transactions: 270, 271, 276, 277, 835, 837
NACHA Transactions: CCD, CCD+, CTX, International ACH Transactions

INDUSTRIES
 Accounting  Fund-Raising  Printing  Software Consulting
 Banking  Health Care  Real Estate  Supermarkets
 CMBS  Insurance  Religious Institutions  Textile
 Default Servicing  Law Enforcement  Restaurants  Travel
 E-Payments  Medical Devices  Retail  Warehousing
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 JOSEPH TENGA
2057 Trailing Pines Way • Fleming Island, FL 32003 • (904) 874-5485 • joetenga@gmail.com

PROFESSIONAL EXPERIENCE
PAYFORMANCE CORPORATION, Jacksonville, FL
Leading provider of web-based electronic settlement of Healthcare Claim payments
Vice President (2008 – 2009)
Lead the overall delivery of healthcare standards and analysis to Payformance and its customers.
Monitor the industry and regulatory environment. Lead the development and maintenance of
foundational documents and standards utilized within company product offerings.
 Reduced production defects by more than 30%, reduced change request backlog by more than 45%,
and increased average customer satisfaction scores by more than 40% as a principal advocate for the
enterprise adoption of SCRUM methodology.
 Removed risk of multi-million dollar fines by identifying and addressing several instances of non-
compliance with Federal regulations
 Set strategic direction on an automated file delivery service pivotal to future additional product
offerings as well as sustained revenue growth.
Senior Director (2007 – 2008)
Collaborate with management across the enterprise to define and administer appropriate analysis,
development, testing and deployment processes. Provide overall leadership and direction to the
Software Development team and a team of Directors. Recruit, motivate and retain a qualified team of
multi-disciplined professionals while assembling a challenging and engaging work environment.
 Corrected substantial difficulties within the Production environment leveraging both employee and
consultant expertise, increasing hosted solution’s reliability from 94% to 99.9% uptime
 Transformed strained customer relationships by implementing Stakeholder Focused development
teams, driving Customer Satisfaction survey scores up by over 250% within a period of two months.
 Improved customer web site experience, reduced operational risk and reduced storage requirements
with long term storage savings exceeding 25% of the Cap Ex budget. This was accomplished by
integrating scalability, data storage and business continuity considerations into a unified system design.
Director (2005 – 2006)
Focus Development teams on producing high quality deliverables that meet customer expectations.
Managed all development related aspects of custom client integrations and implementations onto the company’s
web platform.
 Leveraged KPI metrics to quantify progress toward department objectives, demonstrating positive
trends in issue resolution and customer oriented activities while revealing areas of opportunity for
improvements.
 Reduced the number of defects reaching QA more than 21% by introducing code reviews, automated
functional testing and unit testing processes. Estimated annual savings was more than 25% of the
Development and QA resource budget.
 Integrated enterprise change management with issue management system to facilitate document
preparation for regular SAS70 audits. Reduced the time required to produce audit material by 80%,
saving a minimum of $10,000 per audit.
Development Manager (2004 – 2005)
Define and administer appropriate Analysis, Development, Testing and Deployment Processes.
 Increased developers’ ability to write more code by an average of 1 hr per day by initiating automated
build and deployment of code to Development’s test servers.
 Implemented Issue Management system to track product requests and defects from inception to
deployment, yielding significant improvements in visibility and efficiency for all levels of staff, across
all departments.
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 JOSEPH TENGA
2057 Trailing Pines Way • Fleming Island, FL 32003 • (904) 874-5485 • joetenga@gmail.com

INTEGRATED DISTRIBUTION SOLUTIONS, INC., Omaha, NE

Provider of enterprise supply chain food distribution software
Principal, Power Retail Division (2001 – 2004)
Complete oversight for the Power Retail Point of Sale offering. Managed all aspects of product
development, systems analysis & design, software development, POS hardware procurement, testing,
training, systems integration and installation.
 Successfully completed an innovative, POS offering for Cash and Carry “warehouse supermarkets”
within an aggressive nine month schedule.
 Ensured successful store openings by traveling on-site to personally supervise all aspects of
deployment and systems integration.
 Generated additional sales of other related product offerings through consistent recommendations to
the PowerRetail customer base.

ASSET MANAGEMENT SOLUTIONS, INC., Omaha, NE

Provider of Special Servicing software to the Commercial Mortgage Backed Securities market
President (1998 – 2001)
Overall responsibility for the management of the company's niche software used to capture, manage
and report on delinquent loans for the Commercial Mortgage Backed Securities market.
 Secured and negotiated the terms of a key partnership with Banc One Mortgage Capital Markets for
software managing CMBS loan portfolios valued in excess of $24 billion.
 Consulted with industry Subject Matter Experts to establish Product definition.
 Negotiated sale of software rights to ORIX Real Estate Capital Markets.

ADDITIONAL EXPERIENCE
Additional 10 years experience developing software as a Programmer/Analyst or Consultant

EDUCATION
Bachelor of Science, Mathematics S.U.N.Y. Stony Brook
Associate of Science, Engineering Science S.U.N.Y. Farmingdale

TRAINING
ARRA HITECH/5010 Conference, 2009 WEDI
HIPAA 5010 Training, 2009 Washington Publishing Company
SCRUM Training, 2008 Potts Consulting
NACHA Training, 2007 EastPay
EDI 835 Training, 2006 Washington Publishing Company

COMMUNITY SERVICE
Clay County Council on Aging, Greencove Springs, FL Soup kitchen volunteer
Seven Bridges School, Orange Park, FL Math teacher to disabled students
HOPE Worldwide, various U.S. locations Community cleanup volunteer
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