LARRY A.

CHAVEZ, MSW, MBA

13208 S. 38th Place • Phoenix, Arizona 85044
480.759.9581 • 602.301.9752 (Cell) • Lchavez9@cox.net

Solid communicator with a proven record for developing high performance teams. Eighteen (18)
years of behavioral health management with a history of project management expertise. Record of
developing work process to optimize internal and external relationship management, balancing client
requirements with business objectives.

Certified Strategic Planner • Experience in Organizational Development

• Change Management • Strategic Alliances • Network Development/Contracting
Employee Relations / Coaching • High Visibility Presentations
• P&L Management • Project Management • Account Management
Complex Delivery Systems • Team Building

PROFESSIONAL EXPERIENCE

State of Arizona Division of Developmental Disabilities— Case Coordinator 2007 --Current

Responsible for coordinating the care of 70 developmentally disabled adult consumers in
accordance with state and federal regaulations. Coordinate services to providers and consumers to
resolve life problems, and advocate for quality care by planning and follow up with consumers,
families and community resources.

BUSINESS INFORMATION SOLUTIONS, Owner/Operator • 2000-2007 (Sold Company)

Company provided human resource and marketing services to small & medium size companies,
Indian Reservations and Casinos in the Southwest US. Started company from conception and built
to $2.6M with 100+ employees.

Selected Contributions:
• Grew business from 1 account to 12 on-going accounts and 54 seasonal contracts. Grew profits
from $34K to 2.6 million in a 7 year span.
• Developed a marketing department for customers which became 90% of the total company
revenues.
• Led company to a ranking of #69 in the list of the 100 fastest growing minority owned companies
in the State of Arizona.

MCC/CIGNA Behavioral Health Care-Regional Executive Director 1991-2000

2nd largest provider of managed behavioral health care in US.

Selected Contributions:
• Developed and instituted marketing strategies, identifying synergies between existing lines of
business to maximize product distribution, as well as new business opportunities that increased
profitability and revenue.
• Reduced costs through transformation of staff models to an exclusive network model comprised
of private practice providers; saved over $12M a month in employee salaries, lease expenses,
equipment and other line items.
• Developed and expanded employee assistance programs in 4 states to increase revenues and
reduce hospitalization expense.
• Achieved profit turnaround of 18% profit ratio in 6 months and 65% in 2 years.
• Directed start up of the 1st managed psychiatric mental health care plan for CIGNA in New
Mexico.
• Led team to increase business from 28,000 to 120,000 covered lives while doubling revenue and
increasing revenue margins 60%, in a 2-year period.
• Grew budget from $24.8M (at risk contract carve out contract) to over $112M in a 4 year period.
• Achieved turnaround from ranking of #43 (last in the country in profitability), with 85% staff
turnover, to #1 ranking with a 36% ROI and 2% turnover.
• Reduced patient complaints and grievances from 43 per 100 visits to 2 per 1,000 visits.
• Instituted a standard 6-session authorization to contracted providers for each new patient
referred to network providers which decreased number of calls from network providers and
allowed utilization review staff to concentrate on more serious cases.
• Partnered with a local hospital provider and developed a Co Attending Utilization Review Team
which decreased hospital days by 3.2 days and increased revenue for partner hospital 35%.
• Named Manager of the Year, 1994, and Manager of the Month, 1993.

EAST VALLEY CAMELBACK Psychiatric HOSPITAL/Tri City Behaviroal Health

Inpatient/ Outpatient Social Work Director Mesa,• 1984-1991
Division of Samaritan Health Services, a 65 bed psychiatric hospital

Selected Contributions:
• Developed and implemented inpatient and outpatient protocols to decrease cost and increase
client/patient satisfaction.
• Realized 32% profit for capitated at risk contract within first year.
• Decreased inpatient bed days from average of 18 days to 6 through implementation of intensive
outpatient programs.
• Saved hospital approximately $300K by decreasing inpatient staffing from 40 full time employees
to 28 through use of outpatient staff for inpatient services.
• Named Manager of the Month.

EDUCATION/TRAINING

Masters of Business Administration

Devry/ Keller School of Business Management, Phoenix, Arizona

Master of Social Work

Arizona State University, Phoenix, Arizona

Bachelor of Arts, Psychology

New Mexico State University, Las Cruces, New Mexico

Additional Coursework:
Certified Strategic Planner
Accredited/Certified Marketing Specialist
Certified Mediator
Toastmasters Certification
Negotiation Training
Total Quality Management Training

PROFESSIONAL AFFILIATIONS
Board of Directors, Empact Suicide & Rape Counseling Services
Mentor, Prison Ministries
Graduate, Bible Study Fellowship (7yrs)