OPERATION MANAGEMENT (MGT508)

OPERATION MANAGEMENT (MGT508)

Assignment Two

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Assignment 2 (case 1 part A)
Answer:
Fletcher-Terry report:
In the assessment of the management decision Fletcher-Terry of Farmington, the leading
company in the glass cutting technology tools and accessories on its decisions to support the
companys operation. In operational management, a decision is made in responded to achieve
outcomes that can contribute to the overall success of the companys goals and strategy (Resell
& Taylor). Decision analysis is known as the set of quantitative techniques for decision situation
in area which uncertainty exist. In as a state of a nature situation, when the decision occurs that
means on the economic situation, the indirect and direct control of organization dont have which
is usually uncertain. When situation arise that a probabilities can be assigned to the occurrence of
states of nature in the future, the situation is referred to as decision making under risk, but in a
situation whereby a probability cannot be assigned to the occurrence of future events, the
situations is called decision making under uncertainty.
Acquisition:
a part of company grow strategy as part an acquisition are made. When one company grows over
the other company and then clearly establish as the new owner, the purchase is called acquisition
As. In the profitable grow strategy acquisitions are the integral part. A systemic acquisition
process has been established and the strategy targets are identified. Several criteria also used in
the acquisition. Firstly Strategy fit with clear synergies potential and ability to exploit these in
reasonable timeframe, secondly strong ownership and commitment by acquiring business area
etc. Fletcher-Terry took a management decision to buy Monce Company, a strategy that helps the
enterprises expand and grow in the sector, by combing asset and knowledge and creating a
dominate force in the Industry.
The success of the acquisition depends on the when synergies achieved the goals. Here the
common goal is to create synergies that makes the value of the combined companies greater than
the sum of the two parts and its only logical to create more value for the company due to the
efficiencies from the new internal structure of delivered by the Acquisition, Area such as
economics of scale and economics of scope is likely add some additional benefits to the
organization via the transferring competencies and sharing infrastructure, etc.
Competition from counterparts: Competitions among counterparts are as a result of firms that
offer the same products and services in the same industries. The management of Fletcher-Terry
point of view has no direct control of the situation on direct completion or on the number of
players in the market and the size of environment; competition can only increase the desire to
provide better quality service by ensuring a more efficient product. Competition brings efficiency
among firms, The case states that even though Fletcher-Terry company had posed a monopoly
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over the company, its largest customers and distributors, introduces their own private label and
this caused a reduction to the overall sales of Fletcher-Terry.
Recession: Can be described Period of general economic decline, defined usually as a
contraction in the GDP for six months (two consecutive quarters) or longer. Marked by high
unemployment, stagnant wages, and fall in retail sales, a recession generally does not last longer
than one year and is much milder than a depression. Although recessions are considered a normal
part of a capitalist economy, there is no unanimity of economists on its causes. There is no
method of control or level in influence by any organization during recession.
Sociocultural environment, is created by a populations culture, which involves behaviors and
values, in some societies, some ongoing situation in the work creates new opportunities and
reduces the appeal for old things. Individual cultures, environments and peoples have a different
approach, different values and approach, some societies are accustoms to changes, while others
are conservative and do not welcomes, changes, such as new technology or improved
Technology: technology advance have clearly been a deciding factor many other strategic
opportunities, these advance technological system is shaping the way people do business and
also competitive environment, with reoccurring changes in technology which has become a
global trend, Most organizations will have to adapt to the evolving nature of Technology and the
turbulence nature of technological changes which has become very rampant that, we witness
changes via technological innovations, inventions and technology diffusion and process.

Strategic planning and redefinition:

Strategy planning is the process of organization which is defining its strategy, and making
decision on allocating its resources to pursue this strategy. It is necessary to understand the
organization current position and the possible avenues through which it can pursue particular
course of action for in order to determine the future direction of the organization. The four key
component used to make the strategy planning and that is organization mission, vision, structure
and its strategies.
Fletcher-terry forward engaged in various assessment processes and among them was market
creating a vision to expand the organization, other strategy deployed where in areas such as
investment in plant and product development, promotion and sales.
Enhancement of the value chain:
The organization added improvements and changes to its primary and supporting activities to
create more value through it organization expansion, the value chain will enable the organization
to increase its competition in the industry, it is also enables the reduction of and on the bottom of
it increase the organization Profitability and the market share of the fletcher-Terry. According to
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bill gates the value chain is play major part and it is very important or best way to differentiate
one company from competitors, the best way to put distance between you and the best way to put
distance between you and the crowd.
Autonomy to employee to take risk: Teamwork and collaboration strategic that enables staff of
Fletcher-Terry to work as a Team and leading to a room to see to improve human resource and
staff involvements in company operations, this process involved the participatory system was
implemented that encourage risk taking and creatively among employees.
Investment in Technology: Technology plays important part in every section. Innovation in
technology is affecting every aspect for management and operational management too is also
important. Areas such as robotics, automation are considers as an important area that the
technology is of high advantages to the companies Technology infrastructures, in addition to
that, other areas include the enterprise resources planning and the internet are other areas that the
technology is evolving. Technology have has an impact in cost reductions, quality outputs,
speeds of delivery and customization.
Application and acquisition of technology which is across the organization with information
technology and the use of internet also enhance the business operation. Economic situations are
various state of the nature situation that can create unusual situations to the economy
environments.

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Assignment 2 (case 1 part 2)
Solution:
Here one company Fletcher-Terry decided to import its own private line of cutter. But manager
of this company confused for that machines imported or not imported. He also confused about
purchasing prize which was in dollar. If he imported line of cutter from outside company had to
pay in dollars, so the decision depended on dollar value.
If company imported:
Three possibilities were there for purchasing decision.
1. If dollar value increased, company could profit $350,000.
2. If dollar value maintained its present value, also company could profit $275,000.
3. If dollar value decreased, company loss $ 555,000.
The one economic source reported that there was a 25% chance that dollar would increase in
value overseas, a 35% chance that it would remain constant and a 40% chance that it would lose
value overseas.
If company not imported:
If company decided not to imported own line machines, company would have a $22,700 loss and
no matter what the value of the dollar was overseas.
Based on following information, the decision tree shown below.

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Now calculate the expected value by using the formula which is given below.
n

EV (X )= P ( Xi ) Xi
i=1

Here, EV = expected value, Xi = outcome I, P (Xi) = Probability of outcome i.

If company imported than the expected value would be:
EV (Dollar value would increase)

= $350,000 (0.25) =

$87,500

EV (Dollar value would remain constant) =$275,000 (0.35) = $96,250

EV (Dollar value would decreased)

= - $555,000 (0.40)= - $222,000

So the total expected value was:

EV (total)= $87,500 + $96,250 - $222,000 = -$38,250
If company not imported
The expected value of company remained same as loss $22,700.
So, the based on the expected value, if company import, it would loss $ 38,250 and if company
not to imported, it would loss as usual $22,700.
So final decision of manager of Fletcher-Terry would be not to imported private line of cutters
because company lose more if it imported. The amount would be loss company was $15550 then
present value of loss.
Decision: Not to Import

Assignment 2 (case 2)

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Solution:
According to given information the one company named Sendai Global foods LLC imports food
product such as cheeses, meats and pastries to japan from the European location such as
Hamburg, Marseilles and Liverpool. The transportation company delivers the product to Adachi,
Ota and Edogawa, Japan where they store in company warehouse before being shipped to
distribution centers in Himeji, Matsudo and Adachi. The shipping cost ($/1000KG) from the
European port to Japanese cities and the available supply (1,000kg) at the European location are
provided in following table:
European
Location
1.Hamburg
2.Marseilles
3.Liverpool

Japanese Warehouse
4.Adachi
5.Ota

6.Edagawa

Supply

430
500
450

550
460
480

37
70
55

380
580
360

The transportation cost ($/1000KG) from Japanese warehouse to the three distribution centers
and the demand (1,000kg) at the distribution center are as follows:
Warehouse
4.Adachi
5.Ota
6.Edogawa
Demand

Distribution center
7.Himeji
75
100
68
35

8.Mastudo
63
110
90
40

9.Adach
75
95
95
45

So , the optimal shipments between the European location and the warehouse and the distribution
centers that will minimize total transportation cost is explained below in excel file.

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Target cell (min):

Cell
$I$14

Name

Original value

Final value

Cost 4. Adachi

$0

$58,019

Adjustable cell:

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Cell
$B$3
$C$3
$D$3
$B$4
$C$4
$D$4
$B$5
$C$5
$D$5
$C$1
0
$D$1
0
$E$1
0
$C$1
1
$D$1
1
$E$11
$C$1
2
$D$1
2
$E$1
2

Original
Value

Final
Value

0
0

0
0

0
0

28

0
0

0
55

4. Adachi 8. Matsudo 0

4. Adachi 9. Adach

5. Ota 7. Himeji

Name
1.
Hamburg
4.
Adachi
1. Hamburg 5. Ota
1.
Hamburg
6.
Edagawa
2. Marseilles
4.
Adachi
2. Marseilles 5. Ota
2. Marseilles
6.
Edagawa
3.
Liverpool
4.
Adachi
3. Liverpool 5. Ota
3.
Liverpool
6.
Edagawa
4. Adachi 7. Himeji

37

5. Ota 8. Matsudo
0
5. Ota 9. Adach
0
6.
Edogawa
7.
Himeji
0
6.
Edogawa
8.
Matsudo
0

40
45

6. Edogawa 9. Adach

28
0

Constraints:

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Cell
$F$3

Name
1. Hamburg Total

Cell Value
37

$F$4
$F$5
$C$1
4
$D$1
4
$E$1
4
$C$1
7
$C$1
8
$C$1
9

2. Marseilles Total
3. Liverpool Total

28
55

Shipped 7. Himeji

35

Shipped 8. Matsudo 40
Shipped 9. Adach

45

4. Adachi 7. Himeji

5. Ota 7. Himeji
0
6. Edogawa 7.
Himeji
0

Formula
Status
$F$3<=$E$3 Binding
Not
$F$4<=$E$4 Binding
$F$5<=$E$5 Binding
$C$14=$C$ Not
13
Binding
$D$14=$D$ Not
13
Binding
$E$14=$E$1 Not
3
Binding
Not
$C$17=0
Binding
Not
$C$18=0
Binding
Not
$C$19=0
Binding

Slac
k
0
42
0
0
0
0
0
0
0

Conclusion: The lowest cost for transportation is $58,019. The best way company should import
product Hamburg and stored in to Adachi and then distribute the distribution center.
Assignment 2 (case 3 A)
Answer:
Here the time of two processes cutting and sewing is given with the different job. So determine
the sequence of job that will complete the customers order as quickly as possible. And notify the
customer when the order is expected to ship.
Job
A
B
C
D
E

Cutting
4
6
1
2
3

Sewing
2
3
3
4
1

Solution:
The smallest processing time, one hour occurs at cutting process for job C and one hour at
sewing process for job E, so we place job C as near to the start of the sequence as possible and
we place Job E as near to the end of the sequence as possible. Job C and E eliminated from the
job list.
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C

The next smallest time is two hours. It occurs at cutting process for job D and sewing process for
job A, so we place Job D as near to the beginning of the sequence as possible and Job A as near
to the end of the sequence as possible. Job D and Job A are eliminated from the list.
C

The only job remaining is Job B. it is placed in the only available slot, in the middle of the
sequence.
C

This sequence will complete this job faster than any other sequence. The following bar chart
called Gantt charts are used to determine the final completion time for the set of five jobs. Notice
that the sequence of (C, D, B, A, E) is the same for the both processes and that a job cannot begin
at process Sewing until it has been completed at Process Cutting. Also A job cannot begin at
sewing process if another job is in currently in process. Time period during which a job is being
processed are labeled with the job s letter. The gray shaded area represents idle time.

Process 1 (cutting)
C

B
1

13

16

Process 2 (sewing)
C
1
16

D
4

B
8

17
Idle time

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A
9

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12

E
13

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The completion time for the set of five jobs is 17 hours. Note that although Johnsons rule
minimizes make span and the idle time. It does not consider job due dates in constructing a
sequence, so there is attempts to minimize job tardiness.

Assignment 2 (Case 3 B)
Answer:
The information is given below:
Assessments
1
2
3
4
5

Individual report
Assignment 1
Presentation
Assignment 3
Assignment 2

Estimated completion
time(in days)
5
10
4
21
14

Due Date
June 20
July 3
June 25
July 15
July 2

Start time is June 2

Solution:
Here start time june 2 is given but, we assume that the start time is time 0. Now convert date of
due date into the number means in number of days and estimated completion time is the
processing time so the new table is:
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Assessments
1
2
3
4
5

Processing time
(in days)
5
10
4
21
14

Individual report
Assignment 1
Presentation
Assignment 3
Assignment 2

Due Date
(in days)
18
31
23
43
30

FCFS sequence:
Process the Assessments in order to sequence. (Here completion time =start time +processing
time).the start time of the next assessments is the completion time of the previous assessments.

FCFS
Start Time
Sequence
Individual
0
report
Assignment 1 5
presentation
15
Assignment 3 19
Assignment 2 40
Total Average
Due Date Sequence:

Processing
Time
5

Completion
time
5

Due Date

Tardiness

18

10
4
21
14

15
19
40
54
133/5=26.6

31
23
43
30

0
0
0
24
24/5=4.8

Here the sequence the assessments by earliest due date.

Due
Date
Sequence
Individual
report
presentation
Assignment 2
Assignment 1
Assignment 3
Total Average

Start Time

Completion
time
5

Due Date

Tardiness

Processing
Time
5

18

5
9
23
33

4
14
10
21

9
23
33
54
124/5=24.8

23
30
31
43

0
0
2
11
13/5=2.6

SLACK Sequence:
Sequence the assessments by the minimum slack. The SLACK for each assessment is calculated
as
(Due Date- Todays date) Remaining Processing time.
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Assessments
Individual Report = (18 0) 5 = 13
Assignment 1

= (31 0) 10 = 21

Presentation

= (23 0) 4 = 19

Assignment 3

= (43 0) 21 = 22

Assignment 2

= (30 0) 14 = 16

SLACK
Sequence
Individual
report
Assignment 2
Presentation
Assignment 1
Assignment 3
Total Average

Start Time

Completion
time
5

Due Date

Tardiness

Processing
Time
5

18

5
19
23
33

14
4
10
21

19
23
33
54
134/5=26.8

30
23
31
43

0
0
2
11
13/5=2.6

SPT Sequence:
Sequence the Assessments by smallest processing time.
SPT
Sequence
Presentation
Individual
Report
Assignment 1
Assignment 2
Assignment 3

Start Time

Completion
time
4
9

Due Date

Tardiness

0
4

Processing
Time
4
5

23
18

0
0

9
19
33

10
14
21

19
33
54
119/5=23.8

31
30
43

0
3
11
14/5=2.8

Summary:
Rule
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Average

Average
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OPERATION MANAGEMENT (MGT508)

FCFS
DUE DATE
SLACK
SPT

completion
Time
26.6
24.8
26.8
23.8

Tardiness
4.8
2.6
2.6
2.8

Assessments
Tardy
1
2
2
2

Tardiness
24
11
11
11

Marked value is the best value.

Result: FCFS; DDATE or Slack: Point value of assignment, grade in class, Major.

Assignment 2 (case 4)
Answer:
I would like to discuss about my MGT08 Operation Management course how helped me for took
decision during my job career. I have worked almost 3 year in Aayushi Pharmaceutical private
limited as a Quality Assurance Manager. My role was related to each and every department about
Quality issues. I have come across with all departments and found many errors in every
department related to quality issue and I have tried to solve it by taking Help of operation
management subject. In this subject I learned many things about quality management and that I
have applied to reduce errors and make process faster and the better.
First of all, I would like to introduce my job responsibility as a Quality Assurance Manager in
Aayushi Pharmaceutical private limited which is manufacturing the oral liquid such as cough
syrup, emulsion. My job responsibility chart is shown below.
Quality Assurance Manager Responsibilities
1. To establish the Quality System
- Establish the system to describe how
2013

6. To approve and review or reject all things

CGMP.

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company follows CGMP and operate to
maintain state of control

2. To audit compliance to the Quality

system
-Audit for compliance to policies and
procedures: on paper VS practice.
3. To
establish
procedures
and
specification.
-Ensure that all procedures and
specification are appropriate and
followed.
4. To establish Manufacturing controls.
-Ensure that appropriate manufacturing
in-process controls are implemented and
results are satisfactory.
5. To performs laboratory test or
Examination.
-To perform the testing of component,
containers, raw materials, product,
packing materials using validated
methods against scientifically derived, fit
for purpose specification.

- Review and approve/reject any document that

gives work instruction and set requirement
procedures, test methods, protocols, and specification
including changes to these documents.
7. To ensure investigation of nonconformance.
- ensure that investigation is conducted and root
cause is eliminated for production and control record
order errors, and failure to meet specification
including quality attributes.
8. To keep management informed.
-Report on product, process, and system risk and
keep management informed.

9. To establish responsibilities in writing.

-Have complete and compliant procedures that
describe responsibilities and follow the procedures.
10. To remain independent.
-Ensure there is no conflict of interest between
regulatory responsibilities and actual daily activities.

Many departments have in my company such as Ware house, dispensing, quality control,
production and packing department including my quality assurance department. During starting
of my job I saw many errors in all departments which affect the product quality and I have tried
it reduced by using the operation management subject and made process faster and better with
excellent quality.
Now I want to explain that what errors I found in all department of my company and what steps
that I took in all departments for implementation by using the operation management course. It
explained below.

Warehouse Department:
Before:

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-

Warehouse officers received raw material and packing material and did entry by using
the computer then forward the materials to under test room without presence of
Quality officer.
He also shows the cleaning of the area and it done once in a day.
He has responsibility of expired material room and rejected material room but it was
not proper in condition.
He has also responsibility to maintain and arrange the place for packing batch product
but I saw the arrangement was not in proper manners.
There was also no proper procedure for the outside workers entry that came for
loading.
Temperature of area is also not maintained.
The arrangement of approved packing material is not in proper manner

After (Operation Ma):

After:
-

2013

I found that warehouse officer when received raw material and packing material that
time quality assurance person not with him, so I made changes in procedure and I told
him when you received any material before that you should call me otherwise any of
quality assurance person. After that whenever material came I must gone and I have
checked packing and did weight. During that I found some raw material has lose
packing , sometime has linkage in flavors bottle and I found where we did weight on
weight machine it was not according to calibration of government of approved
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weights. I made strict rule for that before starting any work did calibration of weight
machines and if found any linkage or lose packing then did not receive any material.
By doing that quality improved well.
I found the cleaning of area done only once in a day by using normal water. I made
changes in procedure like when any one start cleaning it should be done in the
presence of chemist of each department and it has responsibility to use IPA solution
for cleaning and it should be done 3 times in a day. If any error found about cleaning
during any time audit by Quality officer then the officer directly report to the director
of company. IPA solution must have proper labeled with name and date of preparation
and expiry date.
One important thing that I found in expiry and rejected area room. In these rooms
have many expired materials and rejected materials but the stock list for that was not
there. Then I check stock according to batch number, the stock quality of material was
not in proper quantity. After that I had personally check all material and did weights
and note down the quantity and I have given to all to warehouse officer and made log
sheet for both room, so whenever any material came as a rejecter or expired must did
entry in log sheet.

The arrangement of finished product not according to Batch number and touched with
wall and floor. I said use rack for to avoid touching with wall and floor and always
put labeled that it was approved for dispatched or it was in under test. So maintain the
quality of the finished product.

One thing I saw the loading personal when enter in ware house area should not wear
the over growning, so I told all must wear over growning if you enter in the company.
And the entire door must be closed before after entry and officer of warehouse use air
cutter and U.V light during loading and fill up the log sheets.

I saw temperature was not maintaining in that area, so I personally checked twice a
day in that area and tried to maintain it with the help of engineer or maintenance. As a
result quality improved of whole area.

Dispensing Area:
Before:
2013

The status and approved label on the Raw material shown same colour and it should
not contain the description.
Many of Material Bag touched with the wall.
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OPERATION MANAGEMENT (MGT508)

-

The store officer and the worker who did dispensing they have not proper knowledge
about dispensing and how to use scoop and Luminar Air Flow machine for
dispensing.
Liquid pump cleaning procedure was also not available in my company.
Container for dispensed material was not available.
All material was not separate.
Line clearance was not done before dispensing another Batch material.
The bag which used for dispensed material was not stronger.

After:

2013

We have made proper colour for approved material which contains full details with
expiry, manufacturing, and storage condition details including full name and batch
number. So by
doing that proper stocks maintain and quality is improved.
We tried to proper arrangement of material bag by arranging rack, so as a result bag
was not touched with wall.
The most important thing I participated dispensing procedure and found errors which
affects the quality of product. After that we made change how to do dispensing for
example first dispense inactive, second active colorless, third active color and then
flavor.
We made another things like how to use LAf ? I told before dispensing LAF should
start for 30 min then start dispensing. By doing , those particles of previous product
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OPERATION MANAGEMENT (MGT508)

material is pulled by LAf so active ingredient of previous product did not affect the
new dispensing material.
I made available buckets for to put dispensed material by reporting to director.
Pump which used for liquid material dispensing made proper cleaned by making
procedure for proper cleaning and made status label for it for example, cleaned, not
cleaned, under maintenance.
All material made separate according to party materials by giving rack number and
each rack contained with list of details material which was available in the rack.
After reporting the purchase officer successful to make available of stronger bags for
dispensing materials. Line clearance of Area log sheet made by me. Finally quality of
area and product increased.

Production Department:
Before:
-

2013

In this department the pressure checker of each section was not available.
The proper growning of workers and chemist was not available.
Proper cleaning of tank for change product done as same as regular cleaning.
Only one filter press was available for filtration.
Floor cleaning of area was not proper always found water on floor.
Cooling and heating machines was not good its took long time for cleaning and
heating.
Drainage cleaning was not done according to CGMP.
Tank calibration was not done after one year.
During addition of active material and volume check of batch Quality Assurance was
not available with production chemist.
Air filter cleaning was done by only normal water.
Weight machine was not available in the production department.
The storage area temperature was not maintained.
Ultra violet light record was not available in production department.
Fumigation was not done in the production.

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OPERATION MANAGEMENT (MGT508)

After:
-

2013

By taking help of engineer made available pressure checker machines for each area.
Chemist started note down pressure of each day in log sheet. By doing that we came
to know temperature of area maintained.
Growning made different colour with proper shoes, mask and clothes.
For change product started to used teepol solution and air gun pressure machines for
tank cleaning and after cleaning must test the water test of tank.
We made available one more filter press for filtration of product because one filter
press took more time and cleaning was not done proper because of high load. So
quality of product improved.
Proper cleaning of four made every day so moisture problem reduced. By discussing
with director and engineer made proper cooling and heating machines as a result
process become faster and better and risk of microorganism grow in long process
reduced.
Tank calibration done every year by certified authority person every year and
drainage cleaned three times in a day by using solution.
I have checked active material addition procedure by participating and made changes
in procedure with proper dissolve and washed bag proper during addition by using
DM water.
Air Filtration procedure made by me according to CGMP and weight machines also
made available for rechecking of material according to weight.
U.V. light changed every year and started to make record for that and in storage area
made restricted permission to workers also.
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-

Fumigation of area started before the day of holiday by using Kmno4 and
formaldehyde so grow of micro-organism reduced.

Packing Department:
Before:
-

Pipe cleaning done by only flowing water.

Washing of bottle was not proper and done by workers.
Filling volume checker instrument was not proper.
Cap sealing checker person was not there.
Labeling machines was not good.
Product packing was simple.

After:

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-

Pipe cleaning after finishing batch and starting batch was done in front of me and we
was successful to reduced mixing of active ingredient of different batch .
For bottle washing new machines automatic bought by my company after reporting
by me to director and finally saw process faster and better than previous. Quality also
improved.
Made certified volume checker instrument and it done in the presence of me.
Made available cap sealing checker person and found many error any reduced it by
taking help of engineer.
Try to improve the quality of labeling machines.
Made product packing attractive and with good quality.

Finally I want to say that operation management subject helped me a lot during my job career
and i get better opportunity with the help of operation management subject in my career. As a
result I have maintained quality system in my company operation system.

2013

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References
1. Operation Management 7th Edition book (International Student
version) written by Russell & Taylor. Copyright@ 2011 John Wiley
& sons (Asia) Pte Ltd.
2. The American Heritage@ Dictionary of English Language.
Published by Houghton Mifflin Company.
http://www.thefreedictionary.com/acquisition

3. Strategy Planning from the Wikipedia, the free encyclopedia.

http://en.wikipedia.org/wiki/Strategic_planning

4. Value chain From the Wikipedia, the free encyclopedia.

http://en.wikipedia.org/wiki/Value_chain
5. Recession from the Wikipedia, the free encyclopedia.
http://en.wikipedia.org/wiki/Recession
6. The Q.A Pharm by Guidance for Industry, Quality Systems

Approach to Pharmaceutical Current Good Manufacturing Practice

Regulations (September 2006)
http://theqapharm.blogspot.com/2011/08/thetop-ten-responsibilitiesof.html

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