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Refunds and Exchanges (formerly known as QREX), the Sabre global distribution system automated refund and exchange solution,
gives you the ability to process various exchange transactions quickly.
EXCHANGE VS. REISSUE
The International Air Transport Association (IATA) defines two ways to calculate a ticket change, and in what circumstances each
must be used. The two methods are EXCHANGE and REISSUE.
EXCHANGE When you make a change to the first flight coupon of a wholly unused ticket, Refunds and Exchanges
considers this an EXCHANGE and re-prices the itinerary using current fares, current taxes, and current Rate of Exchange when
converting to and from NUC.
REISSUE When you make no change to the first coupon or the passenger has partially used the ticket, Refunds and
Exchanges considers this a REISSUE and re-prices the itinerary using historical fares, historical taxes, and historical Rate of
Exchange when converting to and from NUC.
GENERAL REQUIREMENTS
You must have a PNR active in your work area
and have your printers assigned prior to beginning
an exchange.
The currency code of the base fare must be the same on both
tickets
One ticket cannot have an EQV currency if the other ticket does
not
Use the formats below to begin your transaction. Be sure to include any additional qualifiers (validating carrier, name/segment select,
corporate id, command pricing, tour code, change fee, etc.).
Begin an exchange
WFR*
Note: There are also linear formats that you may use to process an exchange in specific situations. See the FastPath (Linear)
Refund and Exchange Formats quick reference or the Format FinderSM help system for more information.
Page 1 of 8
EXCHANGE STEP
RESPONSE
*N*IA
1.1ROMITO/ANTHONY MR
1 AA4389N 14JUL 3*BOSJFK HK1 1405 1520 /DCAA*KTGRGU /E
2 AA 236N 14JUL 3 JFKFCO*HK1 1715 0755
15JUL 4
/DCAA*KTGRGU /E
3 AA 235N 25JUL 7*FCOJFK HK1 1000 1340 /DCAA*KTGRGU /E
4 AA4388N 25JUL 7 JFKBOS*HK1 1540 1710 /DCAA*KTGRGU /E
WP
14JUL DEPARTURE DATE-----LAST DAY TO PURCHASE 27MAY/2359
BASE FARE
TAXES
TOTAL
USD1064.00
93.50XT
USD1157.50ADT
XT
32.20US
5.50YC
7.00XY
5.00XA
7.50AY
2.80EX
10.40IT
2.50VT
6.20HB
0.90MJ
13.50XF
ADT-01 NHX14E2C NHW14E2C
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00A
A BOS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JF
K4.5
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
VALIDATING CARRIER-AA
*T
TKT/TIME LIMIT
1.T-24APR-2XX1*AKP
2.TE 0017879182251-AT ROMIT/A 2XX1*AKP 1308/24APR
WTDB*2
SABRE TICKET RECORD
INV:0003345
CUST:011234
PNR:KTGRGU
TKT:0017879182251
ISSUED:24APR2010BOS PCC:2XX1 IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP:VIXXXXXXXXXXXX1111*XXXX/12345 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 15JUL BOSJFK 205P OK NHX14E2C
OPEN
2
AA
236
N 15JUL JFKFCO 515P OK NHX14E2C
OPEN
3
AA
235
N 25JUL FCOJFK 1000A OK NHW14E2C
OPEN
4
AA
4388 N 25JUL JFKBOS 340P OK NHW14E2C
OPEN
FARE
TOTAL
7.00XY
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 2 of 8
EXCHANGE STEP
RESPONSE
WF WFR
N1.1
SCREEN 10
0017879182251
WFR0017879182251PQ1
The system automatically retrieves
the original ticket information from
the ticket database, including the
base fare and taxes.
Type an X in the Code box to specify
an exchange transaction.
X-EXCH/R-REFUND/F-FLOWN
FB/TKT DES
STAT
NHX14E2C
OK
NHX14E2C
OK
NHW14E2C
OK
NHW14E2C
OK
CODE
<X>
<X>
<X>
<X>
WF WFRR
EXCHANGE SUMMARY
REISSUE PLACE BOS
BASE
TTL TAXES
TOTAL
EXCHANGE
USD
1064.00
93.50
---------1157.50
SCREEN 30
NEW AMT
USD
1064.00
93.50
---------1157.50
CHG FEE AMOUNT
CHG FEE TAX CODE/AMT < >
CHG FEE TAX CODE AMT < >
REISSUE
CUR USD
0.00
0.00
----------0.00
<250.00
>
<
>
<
>
-----------TOTAL
0.00
WF WFRR
EXCHANGE SUMMARY
REISSUE PLACE BOS
BASE
TTL TAXES
TOTAL
EXCHANGE
USD
1064.00
93.50
---------1157.50
SCREEN 30
NEW AMT
USD
1064.00
93.50
---------1157.50
CHG FEE AMOUNT
REISSUE
CUR USD
0.00
0.00
----------0.00
<
250.00>
TOTAL
-----------250.00
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 3 of 8
EXCHANGE STEP
RESPONSE
CK*VI4444333322221111/0406/250.00/AA
* CREDIT VERIFICATION IN PROGRESS
OK 355S
VERIFY CARDHOLDER SIGNATURE AND EXPIRATION DATE
3. Enter WFR* to return to the mask; the last active screen displays.
Note: Once you receive the approval code, write it down, or place it in the remarks
field. If you clear your screen you cannot retrieve it.
4. Enter to continue.
WF WFRTK
TICKETING INSTRUCTIONS
SCREEN 40
TOTAL- USD
250.00 ADD COLLECT
ELECTRONIC X
PAPER
NEW TKT FULL COMM AMT <0
>
ADD COLL COMM AMT <0
>
COMM PENALTY <
>
WAIVER <
>
TOURCODE <
>
BAG ALLOWANCE ALL SEGS <
> OR BY SEGMENT < >
ADDTL TKTG INSTRUCTIONS
AGENT ENDORSEMENTS
OVERRIDE EO < >
<
>
CASH < > CK < > CC <X>
VALIDATING CXR AA
CC NBR <VI4444333322221111
> CC EXP <1212>
MANUAL APPROVAL <
>
SUPPRESS CC DATA ON INVOICE < >
TKT <X>
The Sabre system automatically transmits the commission data to the IAR for
agents reporting to ARC and to BSP Canada/Bermuda for agencies reporting
to that authority.
Response to TKT:
MASK PROCESSING COMPLETE - MASK TERMINATED
OK
1157.50
54321
US INS INSPECTION AND CUSTOMS FEES INCLUDED
ETR MESSAGE PROCESSED
*DO NOT FORGET TO ISSUE SERVICE FEE*
Note: The exact response message may be different depending on the flight
segments, your region, and your Travel Journey Record (TJR) default settings.
Response to RETAIN:
TRANSACTION RETAINED
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 4 of 8
EXCHANGE STEP
6. Display ticket image of original and new
ticket
*T - displays original ticket number and
new ticket number
WTDB*(item number)
Original ticket in the Sabre ticket
image database now displays
EXCH in the Status column.
RESPONSE
*T
TKT/TIME LIMIT
1.T-24MAY-2XX1*AKP
2.TE 0017879182251-AT ROMIT/A 2XX1*AKP 1308/24APR
3.TE 0017879182252-AT ROMIT/A 2XX1*AKP 1357/24MAY
WTDB*2(original ticket)
SABRE TICKET RECORD
INV:0003345
CUST:011234
PNR:KTGRGU
TKT:0017879182251
ISSUED:24APR2010BOS PCC:2XX1 IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP:VIXXXXXXXXXXXX1111*XXXX/12345 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 15JUL BOSJFK 205P OK NHX14E2C
EXCH
2
AA
236
N 15JUL JFKFCO 515P OK NHX14E2C
EXCH
3
AA
235
N 25JUL FCOJFK 1000A OK NHW14E2C
EXCH
4
AA
4388 N 25JUL JFKBOS 340P OK NHW14E2C
EXCH
(Partial Display)
WTDB*3(new ticket)
SABRE TICKET RECORD
INV:0003443
CUST:011234
PNR:KTGRGU
TKT:0017879182252
ISSUED:24MAY2010BOS PCC:2XX1 IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP:VIXXXXXXXXXXXX1111*XXXX/54321 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 14JUL BOSJFK 205P OK NHX14E2C
OPEN
2
AA
236
N 14JUL JFKFCO 515P OK NHX14E2C
OPEN
3
AA
235
N 25JUL FCOJFK 1000A OK NHW14E2C
OPEN
4
AA
4388 N 25JUL JFKBOS 340P OK NHW14E2C
OPEN
FARE
TOTAL
2.80EX
COMM: .00
The original ticket number and
the coupon numbers exchanged
Date and place of original issue,
and the form of payment for the
additional collection exchange
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 5 of 8
EXCHANGE STEP
RESPONSE
WETR*2(original ticket)
ELECTRONIC TICKET RECORD
INV:0003443
CUST:011234
PNR:KTGRGU
TKT:0017879182252
ISSUED:24APR10
PCC:2XX1
IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP: VIXXXXXXXXXXXX1111*XXXX /54321 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 15JUL BOSJFK 1405
OK NHX14E2C
EXCH
2
AA
236
N 15JUL JFKFCO 1715
OK NHX14E2C
EXCH
3
AA
235
N 25JUL FCOJFK 1000
OK NHW14E2C
EXCH
4
AA
4388 N 25JUL JFKBOS 1540
OK NHW14E2C
EXCH
WETR*(item number)
Original ticket in the carriers
electronic ticket database now
displays EXCH in the Status
column
WETR*3(new ticket)
ELECTRONIC TICKET RECORD
INV:0003443
CUST:011234
PNR:KTGRGU
TKT:0017879182252
ISSUED:24MAY10
PCC:2XX1
IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP: VIXXXXXXXXXXXX1111*XXXX /54321 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 14JUL BOSJFK 1405
OK NHX14E2C
OPEN
2
AA
236
N 14JUL JFKFCO 1715
OK NHX14E2C
OPEN
3
AA
235
N 25JUL FCOJFK 1000
OK NHW14E2C
OPEN
4
AA
4388 N 25JUL JFKBOS 1540
OK NHW14E2C
OPEN
NONREF/CHG FEE APPLIES/NO VALUE
FARE USD1064.00 TAX
32.20US
TAX
5.00XA
TAX
10.40IT
TAX
.90MJ
TOTAL USD1157.50
7.00XY
2.80EX
6.20HB
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 6 of 8
*PQS
*PQS
PRICE QUOTE RECORD - SUMMARY BY NAME NUMBER
NAME
1.1
NAME
1.1
RETAINED FARE
PQ TYPE TKT DES
1
CREATED
24MAY USD
TKT TTL
1157.50
RETAINED REISSUE
PQR TYPE TKT DES
TYPE
CREATED
NEW TKT TTL STAT
2
EXCH A/C 24MAY USD
1157.50
T
ROMITO/ANTHONY
BASE FARE
TAXES
TOTAL
USD1064.00
93.50XT
USD1157.50
XT
32.20US
5.50YC
7.00XY
5.00XA
7.50AY
2.80EX
10.40IT
2.50VT
6.20HB
0.90MJ
13.50XF
ADT-01 NHX14E2C NHW14E2C
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00A
A BOS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JF
K4.5
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
01 O BOS AA 4389N 14JUL 205P NHX14E2C
14JUL14JUL
02 X JFK AA
236N 14JUL 515P NHX14E2C
14JUL14JUL
03 O FCO AA
235N 25JUL 1000A NHW14E2C
25JUL25JUL
04 X JFK AA 4388N 25JUL 340P NHW14E2C
25JUL25JUL
BOS
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
TTL USD
TTL USD
1157.50
250.00
PRICE-SYS
Page 7 of 8
*PQRH
PQRD-ALL
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 8 of 8
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