ROSE KILLION

(703) 201-6897 8721 Little River Turnpike Fairfax, VA 22031 rkillion1@aol.com

SUMMARY
A Business Analyst with a proven track record of understanding and fulfilling users’ needs from
concept through to completion. Dedicated, hardworking, and detail-oriented professional with extensive
experience in business process engineering, analysis, design, software development life cycle,
documentation, development, testing, training, customer support and implementation of software
applications.

KEY COMPETENCIES

∗ Project Management ∗ Process Engineering

∗ Systems Implementation ∗ IT Outsourcing Relationships
∗ Policies & Procedures ∗ Budget Management
∗ Strategic Planning

PROFESSIONAL EXPERIENCE

SimonComputing, Inc, Alexandria, VA SBA 8(a) Woman Owned, Small Disadvantaged Business, a
software development and consulting company.

Business Analyst (2009 – Present)

Gathered and managed the business requirements for software project teams. Recorded the requirements
to ensure the readers have a clear understanding of the goals and the drivers behind the requirements.

• Managed the requirements management process and assisted in various other CMMI activities.
• Supported and completed a CMMI audit and successfully achieved a Level 2 assessment.
• Obtained a CBP/DHS Full Field Background Investigation (FFBI).
• Assist in preparation of documents for contract proposals.
• Tasked with developing a Process and Product Quality Assurance Program to meet CMMI
ML5 requirements.

APICS, the Association for Operations Management, Alexandria, VA

501(c)(6) organization with $20+ million annual budget, 50,000 members, 270+ chapters, 100 staff and
consultants.

Systems / Business Analyst (2006 – 2008)

Planned, directed and controlled the analysis of new business requirements, proposed process changes,
coding changes, and solutions. Devised and designed computer system requirements to solve difficult
business problems. Involved in the design, development, documentation, analysis, creation, testing and
modification of systems and programs based on and/or related to user and system design specifications.

• Realized yearly savings of $110K working on a cross-functional team implementing an online

database management tool that provided key web users with access to real-time membership data.

• Enhanced efficiency and improved data integrity by developing and implementing standard operating
procedures for key transactions, including membership, renewal notices, membership cards, and
member profile data.
 ROSE KILLION
(703) 201-6897 8721 Little River Turnpike Fairfax, VA 22031 rkillion1@aol.com

• Served as a key team member to migrate two web sites into one, featuring significant enhancements
that included e-commerce capability, e-commerce back-end integration for real-time processing.
Reduced manual transactions from average of 10,000 per day to 2,000 per day.

• Instrumental in reducing data entry staffing needs 25% through the elimination of duplicate data entry
processes by ensuring that data updates were integrated across online and in-house systems.

• Served as liaison between IT department and professional staff to ensure the right technology was
used to solve the right business process.

Project Manager Business Process Improvement (2003 – 2006)

Planned, directed and controlled continuous evaluation, testing, engineering, re-engineering, and
documentation of automated business processes. Either personally or through subordinate staff, analyzed,
developed, tested, documented business requirements, proposed process changes, coding changes, and
solutions. Audited and maintained server-based databases and utilized them to produce reports for
management use.

• Achieved $50K annual cost savings through collaboration on the development of an integrated web
site login process, resulting in the delivery of key member resources in an online environment.
• Key member of team that upgraded association management system to latest version that
incorporated customized enhancements specific to needs. Rolled out project six months ahead of
schedule.
• Led process and system programming component of system created to manage certification
maintenance.

Manager Data Resources (2000 – 2003)

Responsible for the data accuracy of the membership database (380,000 records), while
managing the data entry of over 180,000 transactions annually. Managed staff, other resources,
and schedules to ensure all departments met deadlines. Accountable for quality, productivity,
cost effectiveness, and timeliness of work.

• Served as a key member of the implementation team for computer system conversion, influenced
system selection, defined requirements, testing, report design, process documentation, training and
rollout.
• Key resource in all system change requests undertaken by programming staff.

Manager Customer Service (1995 – 2000)

Performed a wide variety of duties to control and coordinate customer service functions, including the
call center, and monitoring, managing, and mentoring staff regarding all aspects of account management.

Prior Relevant Experience: Began career in an entry level position and advanced through a series of
increasingly responsible positions in customer service and meeting management resulting in promotion to
manager

Computer Proficiency: MS Office, MS Project, Crystal Reports, Visio, Association Management

Software (Aptify), SQL
 ROSE KILLION
(703) 201-6897 8721 Little River Turnpike Fairfax, VA 22031 rkillion1@aol.com

PROFESSIONAL DEVELOPMENT

Certified Professional Business Analysis, Learning Tree International

The Goldratt Institute’s Jonah Program, AIG-Goldratt Institute
Certified Facilitator, Philip Crosby Associates
Process Mapping and Analysis, University of Virginia
Member IIBA - International Institute of Business Analysis