Answer the following questions.

Maximum marks : 30

Section - A

Q.1. "Human Behavior is more complex than what people believe". What are the factors that add
complexity in human behavior?
OR
Explain the managerial implications of Individual differences ?
OR
What are the background factors that determine behavior in an Organization ?

Section - B
Q.2. What is Emotional intelligence ? Why is Emotional Intelligence more important than Intelligence
Quotient for an effective manager?
OR
What are the essential components of attitude ? What are the barriers in changing attitude?
OR
Critically analyze the statement that "the various psychological processes can be thought of as pieces of
jigsaw puzzle and personality as the completed puzzle picture."

Section-C
Q.3. What are the big five personality traits ? Which one seems to have the biggest impact on
performance ?
OR
What are the significant factors in value formation ? What is the significance of value system in managing
an Organization in the Indian context ?
OR
What is perception? How does sensation differs from perception? Explain the sub-processes of perception
with organizational example?

Section - D
Q.4. Fill in the blanks :
(i) A leader with a coercive style will display -------- and -----------.
(ii) Daniel Goleman has identified the practical implications of Emotional Intelligence in his book ------.
(iii) An employee who attributes the cause of non-completion of a project to power failure in the office is
perceived to have ---------.
(iv) The ---------- function of attitude helps a person to defend his self-image.
(v) The Figure ground principle states that the perceived objects -------- from their general-------.

OR
What is stereotyping and Halo Effect ? Explain their influence on performance appraisal giving atleast
three examples ?
OR
Samuel Hudson, Assistant plant manager for Infratex Manufacturing Company , is chairperson of the ad
hoc committee for space utilization. The committee is made up of the various Department heads in the
company.
Samuel has been given the responsibility of seeing whether the various office , operations and other
facilities of the company are being optimally utilized. Samuel opened up the first committee meeting by
reiterating the charge of the
committee. Then Samuel asked the members if they had any initial observations to make. The Office
manager stated," I know we are using every possible inch of room that we have available to us. But when I
walk out into
the plant , I see a lot of open spaces. We have people piled on top of one another, but out in the plant there
seems to be plenty of room." The production manager quickly replied," We do not have a lot of space. You
office people
have the luxury facilities.We don't even have room for a desk and a file cabinet.I have repeatedly asked for
more space. After all it is because of production department that this company is running otherwise you
people in the front office are always
busy in playing with your computer." Samuel interrupted at this point and said,"We have different
interpretations of the space utilization here. But before further discussion , let us come up with some
statistics on plant and office layouts before our next meeting."
(i) what perceptual principles are evident in this case ?
(ii) what concept was brought out when the production manager accused the office personnel of playing
with computers ? Can you give some other organizational examples of this concept ?
(iii)Suggest atleast three solutions to Samuel Hudson for solving the problem in this case ?