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Duetotheopenmarketandthedemandforoutsourcing,moreandmoreBPOcompaniesin
Indiaaresettingupbasesinvariouspartsofthecountry.Mostofthesecompaniescaterto
theglobalMNCs,banksandsoon.Thebusinessprocessoutsourcingsectorisoneofthe
boomingindustriesinthecountryandmoreandmoreyoungprofessionalsarejoiningitto
earngoodsalary.
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Due to the development in infrastructure, more and more foreign BPO companies are
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setting up bases in India. Apart from these, there are also well known domestic BPO
companieswhichcatertothenationalaswellastheinternationalmarket.Someofthecities
where the business processing industry is popular are Chennai, Bangalore, Hyderabad,
Kolkata, New Delhi, and Mumbai and so on. To cater to the growing demand, more BPO
companiesarealsosettingupbasesinothercitiesacrossthecountrylikePune,Gurgaon,
Coimbatore,Kochi,Chandigarh,Bhubaneshwar,andLucknowandsoon.
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The BPO companies are judged according to the clients they cater to, their work and the
output and also the employee welfare and satisfaction. Based on these, some of the well
knownBPOcompaniesare:
Genpact: Established in the year 1997, Genpact conducts a major portion of the
outsourcing services in India. It offers outsourcing operations for big companies like
GECapital.Genpacthasaround30branchesallacrosstheglobeandoffersexcellent
servicesinthefieldofaccountingandfinance,customerservice,insurance,analytics,
IT infrastructure and so on. The company has staff strength of around 34,000
employeeswithrevenueofaround$822.7million.
Daksh eServices: Ranking among the fastest growing BPO companies in India,
Daksh has employee strength of around 5000. It offers high standard solutions in
customercareandbackofficeanalytics.Someofthespecializeddepartmentsinclude
Technical Support, Customer Care, and Transaction Processes. In the year 2004,
DakshwastakenoverbyIBM.
EXL Services: EXL Services has its offices in Noida and Pune. It employs around
5000 employees and is a well known name among the BPO companies in India. It
offers high quality services in mortgage lending, banking, health care, insurance,
collections, and analytics. It has been awarded the prestigious ISO 9001:2000
certificationforitsqualityperformance.
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In addition to these, there are plenty of other premier BPO companies in India which offer
specializedfacilitiesandservicesinvarioussectors.Theyare:
NIITSmartServe
Motif
Ajuba
HindujaTMT
ISeva
Convergys
WiproSpectramind
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RetailGoods
CRMServices
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