ROY A.

HENRY
Prairieville, Louisiana 70769
225-313-3107 home 225-313-0209 cell
ahenry35@cox.net
www.linkedin.com/in/royhenry

OPERATIONS MANAGER ~ Service Industry

Experienced, results-driven operations management professional with twenty-four years of
experience and a proven track record of exceeding expectations and providing outstanding
performance. Committed to implementing cost reduction measures while improving productivity.
Recognized as excellent teacher and team builder.

Profit & Loss Management

Strategic Planning
Sales & Revenue growth
Team Building & Leadership
Service Excellence

Performance Optimization
Systems Design & Implementation
Crisis Management
Customer Service

PROFESSIONAL EXPERIENCE
2013 Present
CTDI is an engineering, logistics and repair provider for most of the major television & data providers
with 70 branches around the world.

COMMUNICATIONS TEST DESIGN INC. - Baton Rouge, Louisiana

Branch Manager
Responsibility for P&L and complete branch operations providing repair, logistics and
shipping for Cox Communications over the Southeastern United States.
Received corporate award for most improved P&L performance in 2013
Transitioned from start-up to fully functional repair and logistics operation
2010 2013
Multiband Corporation is the largest nationwide DIRECTV master system operator in the Multiple
Dwelling Unit (MDU) market and one of the largest full-service home service providers of DIRECTV
installations, upgrades and maintenance.

MULTIBAND CORPORATION - Baton Rouge, Louisiana

Regional Vice President

Responsiblility for regional profit and operations.
Manage installation and service fleet operations (1000 technicians) for Directv, Satellite
internet providers & advanced products.
Responsible for overseeing all day-to-day activities while ensuring compliance and financial
viability including P&L (Revenue of $130million, EBITDA of 17%).
Responsible for operations, material & logistics, training, safety, and human resources.
Union relations and negotiations.
#1 national operations metric performance for 11 months in 2011
P&L responsibility with $130mil revenue, generated EBITDA of 17%
Directed organization through campaign and vote by associates to deauthorize collective
bargaining agreement with Teamsters Local
Developed organization structure and team of Market General Managers

Resume

2005 2010
Holding company for varied retail operations of Sears and Kmart distinguished as one of nations largest
retailers with approximately 3,900 locations in North America.

SEARS HOLDINGS CORPORATION - Baton Rouge, Louisiana

District Service General Manager

Successfully manage service business units for Sears and A&E brands.
Direct P&L for district in-home product repair services including 6 direct reports, 112
technicians, 5 industries and 7 retail outlets.
Control annual revenue budget of $13.5M.
Recognized for delivering EBITDA plan (98% - 103% of profit) in 4 of 5 years, achieving
incentive payout based on profit plan.
Boosted revenues by $4 per transaction through add-on products and services sales
program, completing 135K in-home repairs annually.
Slashed annual safety related costs by $250K by embedding Safety Culture and reducing
variable safety related expenses (workers compensation, general liability, product liability).
Initiated systems and programs adapted for company wide use.
Successfully managed operations during aftermath of Hurricane Katrina and Hurricane Rita
in 2005 including services to aid associates, leverage company resources to expand market
share, and avoid total disruption/destruction of municipal services.
Chosen to serve on Region Safety Summit.
2002 2005
Largest family-owned coffee brand in United States and owner of patent on vacuum-sealed whole
bean dispensers for retail outlets.

COMMUNITY COFFEE COMPANY, LLC - Baton Rouge, Louisiana

Division Operations/Regional/Business Development/District Manager

Oversaw P&L for 4 districts and 30 outlets in Coffee House Division.
Recruited and led talented team of managers, focusing on future leadership goals.
Indentified and drove activities for economic engine components.
Designed systems for measuring performance of key metrics (division dashboard reporting)
and initiating immediate corrective action to adjust variances.
Implemented systems improving performance optimization, safety, costs control, and
profitability improvement.
Created incentive programs to motivate employees and increase productivity.
Exceeded division financial plans for first time since inception.
Delivered double-digit sales growth for 11 consecutive periods exceeding plan (+13.6% fy04)
and competition at 6 to 7%.
Increased EBITDA by 7% from previous year.
Cut operating costs by $260K, improving productivity and efficiencies, speed of transactions,
safety costs, and reducing operating expense lines.
Managed new outlet opening project through site selection, and negotiating lease and
operating agreements.
1991 2001
B&G FOOD ENTERPRISES - Morgan City, Louisiana
Fast service restaurant chain specializing in Mexican-style fast food with B&G Food Enterprises as
franchisee operator.

TACO BELL CORPORATION - New Orleans, Louisiana

Resume

District Manager
Restaurant General Manager
Provided operational excellence by managing P&L for 9 restaurants including multiple
concepts Taco Bell, KFC, and 2-in-1 combined concept units.
Served as market trainer and management recruiter ensuring quality staffing. Optimized
performance ensuring stores achieved company objectives.
Enforced proper execution of marketing modules and product introduction.
Improved operations and profitability through purchasing decisions, vendor selection, and
agreement negotiations.
Chosen to be new store opening project manager.
Earned Restaurant General Manager of the Year recognition in 1997.

EDUCATION/CERTIFICATIONS
Bachelor of Science in Management
Louisiana State University, Baton Rouge, Louisiana
United States Marine Corps
Aviation Supply Logistics Management School
Honor Graduate
SERVSAFE Instructor Certification
Education Foundation National Restaurant Association, Atlanta, Georgia
PROFESSIONAL DEVELOPMENT
Situational Leadership Analyzing Technician Behavior
Negotiating to Win Leadership Coaching Series

Resume