SHAWN M.

MALONEY
Atlanta, Georgia ▪ Mobile: 404.695.2066 ▪ shawnmaloney01@gmail.com
http://www.linkedin.com/in/shawnmaloney
DIRECTOR • PRODUCT MANAGEMENT
Strategic Leadership • Product Development • Business Development • Customer
Satisfaction

Results oriented and accomplished Product Management Executive with a proven track record of
successfully planning, developing and marketing cutting-edge solutions; driving new business; and
consistently exceeding established goals. Adept at strategizing, organizing, communicating and
driving results with clear, actionable and choreographed business plans. Efficient leader with blend of
hands on and executive skills, experience recognizing market, and product needs; developing
strategic product and marketing plans to maximize profit, leading cross functional teams, while
maintaining outstanding customer satisfaction. Strengths include:

 Product Management  Process Design /  Program Management

 Business Development
 Business Strategy /Planning
 Customer Satisfaction
Improvement
 Team Leadership / Coaching
 Project Management
 Strategic Account
Management
 Partner Programs
 Product Marketing
 Operations Management

SELECTED ACCOMPLISHMENTS

 Increased Profit Margin from 18 % to 49% within a multimillion dollar budget across seven
products.
 Reduced product defects from 28% to 2%, the lowest levels in company history.
 Established strategic relationships with top tier financial institutions and industry vendor
partners.
 Reengineered SDLC (Software Development Life Cycle) process; Agile, Scrum, Waterfall and
Hybrid.

PROFESSIONAL EXPERIENCE

ISGN TECHNOLOGIES CORPORATION, Norcross, Georgia 1997

to Present
Developer of cutting-edge technology solutions for financial institutions.
f/k/a Fair Isaac Corporation.; LBSS, Inc.; Checkfree Corporation.

Senior Director of Products: Software and Ecommerce Division (2000 to Present)

Promoted to lead product and business development initiatives, strategic vision and drive the
product process from conceptual stage, competitive and market analysis and pre-sale process to
product release and post-sale support to customers. Work with customers and market to develop
product specifications and requirements. Create strategic direction, develop product
pricing/definitions, and orchestrate product launches and releases.
Reporting to the President of Products Group, manage cross functional teams of 6 to 65
employees in both a matrix and direct management capacity.

Direct seven software and ecommerce products including:

• Products vision, strategy and life cycle.
• Product management, development, quality assurance, and consulting/implementation
departments.
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• Customer account management and build strategic relationships that result in long term
partnerships.
• Software Development Life Cycle (Agile, Scrum, Waterfall and Hybrid) and change control
process .
• Vendor and partner programs and relationships.
• Assisting sales team in sales cycle and closing accounts.
• Perform market analysis/research, monitored competition, observed trends and potential
opportunities.
• Interface with legal and finance/accounting departments to maintain steady operations.

Set up and coordinated global operations of the products group to augment local staff; achieved
increased productivity while lowering overall operational costs. Led integration of local and global
staff operations.

Revenue Growth / New Business Development

 Increased revenues 20%+ by expanding products and markets, creating aggressive campaigns,
and building an impeccable customer service record among key accounts and strategic
partnerships.
 Grew product to a 35% market share, while achieving and maintaining a 53% operating profit
margin.
 Expanded into commercial lending and community banking markets and also coordinated
launch of business process outsourcing service initiative, offering hybrid product and services
solutions to customers.

Product Operation and Life cycle Leadership

 Reduced product defects from 28% to 2%, the lowest levels in company history, by
implementing processes in the software development life cycle.
 Received Management Award for ISO9000 implementation.
 Manage and coordinate integrated global resources, increasing productivity and lowering
operation cost.
 Built strategic relationships with top tier financial institutions, software providers, and industry
partners.

Manager, Implementation and Consulting (1997 to 2000)

Managed all aspects of Consulting Department for multiple products. Oversaw consultants to
increase consulting revenue. Worked alongside sales in marketing suite of products, wrote
specifications, managed projects, analyzed data, and implemented software for these
engagements valued between $85K to $5M.
 Assisted in creation of product vision; managed integration of solutions with other client
software.
 Promoted to leadership role from past performance during advent of software implementation
function.

HOMEBANC MORTGAGE CORPORATION, Atlanta, GA 1992 to 1997

Assistant Vice President, Loan Servicing (1994 to 1997)

Managed the loan servicing department, including reporting, forecasting and investor
relationships.
 Increased loans per associate by 35%, and reduced loan servicing overhead/cost per loan.
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 Received Exemplary Customer Service Award (1994) and Outstanding Attitude Award (1993).

Manager, Loan Boarding and Bulk Loan Sales (1992 to 1994)

Managed arm loan portfolio; promoted within six months. Managed a team of 25 Business
Analysts. Coordinated bulk sale of loan portfolios ($1M to $575M), along with the due diligence
process. Oversaw specialized loan servicing projects. Performed loan audits and reconciled
discrepancies.

EDUCATION / PROFESSIONAL DEVELOPMENT

GEORGIA SOUTHERN UNIVERSITY, Statesboro, Georgia - Bachelor of Business Administration,

Finance, 1992
President, Kappa Kappa Psi/Tau Beta Sigma

AIPMM (Association of International Product Marketing and Management) Member

Cambridge Who’s Who, 2007 – 2010
QMR’s The Responsible Leader and Millennium, Leadership certifications (2008)
ISO9000 Training and Implementation Certification, 2001
Project Management, Project Planning Inc., Champion of Class, 1998
Quality Concepts: Total Quality Management (TQM), 1994 to 1995
Dun & Bradstreet’s Manager Training, 1994