A Bit Explaination MGT

Universitas Multimedia Nusantara (UMN)
www.unimedia.ac.id
Week 1
Content :
Introduction to
What is
management ?
Who are
managers ?
management
&
organization
What is
an organization ?
Why study
management ?
Gading Serpong, February 2009
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi
e-mail: anna@unimedia.ac.id
www.unimedia.ac.id
What is Management ?
Content :
What is
management ?
Management is
The process of coordinating and overseeing

work activities of others
so that they are completed efficiently and effectively
with and through other people
(Robbins, Management)
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Key Aspects of the Management Process
Content :
What is
management ?
Source: Kreitner, Management.
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Effectiveness and Efficiency in Management
Content :
Doing
things
right
Doing
the right
things
What is
management ?
Source: Robbins, Management.
Exhibit 1.2
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Balancing Effectiveness and Efficiency
Content :
What is
management ?

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Identifiable Functions in the Management Process

Content :
What is
management ?
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Who are Managers ?

Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Source: image by www.fotosearch.com
Why study
management ?
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Manager is
Content :
What is
management ?
Someone who works with and through other

people by coordinating and integrating their
work activities in order to accomplish
organizational goals.
(Robbins, Management)
Who are
managers ?
What is
an organization ?
Why study
management ?
www.unimedia.ac.id
Managerial Levels
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
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Classifying Managers
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
First-line Managers
Are at the lowest level of management and manage the
work of non-managerial employees.
Middle Managers
Manage the work of first-line managers.
Top Managers
Are responsible for making organization-wide
decisions and establishing plans and goals that affect
the entire organization.
Why study
management ?
www.unimedia.ac.id
Management Functions
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.3
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Mintzbergs Managerial Roles (a)

Content :
What is
management ?
Interpersonal
roles
Who are
managers ?
What is
an organization ?
Why study
management ?
Source: Adapted from Henry Mintzberg, Managerial Work: Analysis from Observation, Management Science, 18
(October 1971): B97-B110.
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Mintzbergs Managerial Roles (b)

Content :
What is
management ?
Who are
managers ?
What is
an organization ?
(October 1971): B97-B110.
Why study
management ?
www.unimedia.ac.id
Mintzbergs Managerial Roles (c)

Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
(October 1971): B97-B110.
www.unimedia.ac.id
Skills Needed at Different Management Levels
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Research by Robert L. Katz found that managers need 3 essential

skills/competencies:
Conceptual skills
Human skills
Technical skills
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Skill Approach
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Technical skills
Knowledge and proficiency in a specific field
Human skills
The ability to work well with other people
Conceptual skills
The ability to think and conceptualize about abstract
and complex situations concerning the organization
Why study
management ?
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Conceptual Skills
Content :
Using information to solve business problems

Identifying of opportunities for innovation
Recognizing problem areas and implementing solutions
What is
management ?
Selecting critical information from masses of data

Understanding of business uses of technology
Who are
managers ?
Understanding of organizations business model
What is
an organization ?
Why study
management ?
Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
AMA Web site (www.ama.org), October 30, 2002.
Exhibit 1.6a
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Communication Skills
Ability to transform ideas into words and actions
Content :
Credibility among colleagues, peers, and subordinates

Listening and asking questions
Presentation skills; spoken format
What is
management ?
Presentation skills; written and/or graphic formats
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.6b
www.unimedia.ac.id
Effectiveness Skills
Contributing to corporate mission/departmental objectives
Content :
Customer focus
Multitasking: working at multiple tasks in parallel
Negotiating skills
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Project management
Reviewing operations and implementing improvements
Setting and maintaining performance standards internally and
externally
Setting priorities for attention and activity
Time management
Exhibit 1.6c
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Interpersonal Skills
Coaching and mentoring skills
Content :
Diversity skills: working with diverse people and cultures

Networking within the organization
Networking outside the organization
What is
management ?
Working in teams; cooperation and commitment
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.6d
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Management Skills and Management Function Matrix
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.7
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How The Managers Job is Changing

The Increasing Importance of Customers
Content :
Customers: the reason that organizations exist

Managing customer relationships is the
responsibility of all managers and employees.
What is
management ?
Who are
managers ?
Consistent high quality customer service is essential

for survival.
Innovation
What is
an organization ?
Doing things differently, exploring new territory, and

taking risks
Why study
management ?
Managers should encourage employees to be

aware of and act on opportunities for innovation.
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Changes Impacting the Managers Job
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.8
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What is an Organization?
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
An Organization defined
A deliberate arrangement of people to accomplish
some specific purpose
Common Characteristics of Organizations

Have a distinct purpose (goal)
Composed of people
Have a deliberate structure
Why study
management ?
www.unimedia.ac.id
Characteristics of Organizations
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.9
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The Changing Organization

Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.10
www.unimedia.ac.id
Why study management ?
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Source: image by www.fotosearch.com
www.unimedia.ac.id
Why Study Management?

The Value of Studying Management
Content :
The universality of management

Good management is needed in all organizations.
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
The reality of work

Employees either manage or are managed.
Rewards and challenges of being a manager

Management offers challenging, exciting and creative
opportunities for meaningful and fulfilling work.
Successful managers receive significant monetary rewards for
their efforts.
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Universal Need for Management

Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.11
www.unimedia.ac.id
Rewards and Challenges of Being A Manager
Content :
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
Exhibit 1.12
www.unimedia.ac.id
References :
Content :
Stephen P. Robbins and Mary Coulter, Management, 9th ed.
Angelo Kinicki, Brillian K. Williams, Management: A practical

introduction, 3rd ed.
What is
management ?
Who are
managers ?
Kreitner, Management.
Richard L. Daft, Management, 9th ed.
Henry Mintzberg, Managerial Work: Analysis from Observation,

Management Science, 18 (October 1971).
American Management Association Survey of Managerial Skills and

Competencies, March/April 2000, found on AMA Web site
What is
an organization ?
(www.ama.org), October 30, 2002.
Image by: www.fotosearch.com
Why study
management ?
www.unimedia.ac.id
Content :
Download :
www.natriumz.wordpress.com
What is
management ?
Who are
managers ?
What is
an organization ?
Why study
management ?
thank you

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Universitas Multimedia Nusantara (UMN)

Gading Serpong, February 2009

Universitas Multimedia Nusantara (UMN)

The process of coordinating and overseeing

Universitas Multimedia Nusantara (UMN)

Key Aspects of the Management Process

Source: Kreitner, Management.

Universitas Multimedia Nusantara (UMN)

Effectiveness and Efficiency in Management

Source: Robbins, Management.

Universitas Multimedia Nusantara (UMN)

Balancing Effectiveness and Efficiency

Source: Kreitner, Management.

Universitas Multimedia Nusantara (UMN)

Identifiable Functions in the Management Process

Source: Kreitner, Management.

Universitas Multimedia Nusantara (UMN)

Who are Managers ?

Universitas Multimedia Nusantara (UMN)

Someone who works with and through other

Universitas Multimedia Nusantara (UMN)

Universitas Multimedia Nusantara (UMN)

Universitas Multimedia Nusantara (UMN)

Source: Robbins, Management.

Universitas Multimedia Nusantara (UMN)

Mintzbergs Managerial Roles (a)

Universitas Multimedia Nusantara (UMN)

Mintzbergs Managerial Roles (b)

Universitas Multimedia Nusantara (UMN)

Mintzbergs Managerial Roles (c)

Universitas Multimedia Nusantara (UMN)

Skills Needed at Different Management Levels

Research by Robert L. Katz found that managers need 3 essential

Universitas Multimedia Nusantara (UMN)

Universitas Multimedia Nusantara (UMN)

Using information to solve business problems

Selecting critical information from masses of data

Understanding of organizations business model

Universitas Multimedia Nusantara (UMN)

Credibility among colleagues, peers, and subordinates

Presentation skills; written and/or graphic formats

Universitas Multimedia Nusantara (UMN)

Universitas Multimedia Nusantara (UMN)

Diversity skills: working with diverse people and cultures

Working in teams; cooperation and commitment

Universitas Multimedia Nusantara (UMN)

Management Skills and Management Function Matrix

Universitas Multimedia Nusantara (UMN)

How The Managers Job is Changing

Customers: the reason that organizations exist

Consistent high quality customer service is essential

Doing things differently, exploring new territory, and

Managers should encourage employees to be

Universitas Multimedia Nusantara (UMN)

Changes Impacting the Managers Job

Universitas Multimedia Nusantara (UMN)

Common Characteristics of Organizations

Universitas Multimedia Nusantara (UMN)

Source: Robbins, Management.

Universitas Multimedia Nusantara (UMN)

The Changing Organization

Universitas Multimedia Nusantara (UMN)

Why study management ?