in partial fulfillment of the requirements for the award of

B
achelor of Technology in Informationand Technology in Apex Institute of Engineer
ing and Technology,
S
itapura Industrial Area,Jaipur is an authentic work carried out by him under my
supervision and guidance. To the bestof my knowledge, the matter embodied in the
minor project has not been submitted to any other
U
niversity / Institute for the award of any Degree.Date: 13 December 2011 Mr. Arp
it Chopra [Type text]
CERTIFICATE
This is to certify that the Minor Project entitled
Online Banking
submitted by
Raj Negi
in partial fulfillment of the requirements for the award of
B
achelor of Technology in Informationand Technology in Apex Institute of Engineer
ing and Technology,
S
itapura Industrial Area,Jaipur is an authentic work carried out by him under my
supervision and guidance. To the bestof my knowledge, the matter embodied in the
minor project has not been submitted to any other
U
niversity / Institute for the award of any Degree.Date: 13 December 2011 Mr. Arp
it Chopra.O.D., IT Deptt.) Praveen
B
ishnoiMs. Charu Chabra Harikesh
S
hakya(Project Coordinator)
B.Tech IV Yr. (IT)Department of Information and TechnologyAPEX INSTITUTE OF ENGI
NEERING & TECHNOLOGYSitapura, Jaipur
[Type text]
CERTIFICATE
This is to certify that the Minor Project entitled
Online Banking
submitted by
Raj Negi
in partial fulfillment of the requirements for the award of
B
achelor of Technology in Informationand Technology in Apex Institute of Engineer
ing and Technology,
S
itapura Industrial Area,Jaipur is an authentic work carried out by him under my
supervision and guidance. To the bestof my knowledge, the matter embodied in the
minor project has not been submitted to any other
U
niversity / Institute for the award of any Degree.Date: 13 December 2011 Mr. Arp
it Chopra
HOD (IT)AIET,
S
itapura, Jaipur Ms. Charu Chabra(Project Coordinator)
[Type text]
PREFACE
With the rapid globalization of the Indian economy, enterprises are facing with

ever changingcompetitive environment. Enterprises are adopting strategies aimed

at developing competitiveadvantage based on enhanced customer value in terms of
product differentiation, quality, speed,service and costs. In the post liberaliz
ation era, with the deregulation of Indian economy, thefinancial service sector
witnessing a complete metamorphosis and technology is playing a verysignificant
role in this record. Over the last decade India has been one of the fastest adop
ters of information technology, particularly because of its capability to provid
e software solution toorganizations around the world. This capability has provid
ed a tremendous impetuous to thedomestic banking industry in India to deploy the
latest in technology, particularly in the Internet banking and e-commerce arena
s.
B
anks are growing in size by mergers and acquisitions, whichhave been driven by c
ommunication and technology. Technology is playing a major role inincreasing the
efficiency, courtesy and speed of customer service. It is said to be the age of
E- banking. An Online
B
anking user is expected to perform at least one of the followingtransactions onl
ine:1. Checking account balance2. Transaction3. Paying bills4. Transferring fund
s between accounts5. Calculate EMI and Loan interests
[Type text]
From a banks perspective, using the Internet is more efficient than using other d
istributionmediums because banks are looking for an increased customer base.
U
sing multiple distributionchannels increases effective market coverage by enabli
ng different products to be targeted atdifferent demographic segments. Also
B
anks cannot risk losing customers to competitorswithin the aggressive competitio
n in the banking industry around the world. Moreover Internetdelivery offers cus
tomized service to suit the needs and the likes of each user. Masscustomization
happens effectively through Online
B
anking. It reduces cost and replaces timespent on routine errands with spending
time on business errands. Online
B
anking means lessstaff members, smaller infrastructure demands, compared with ot
her banking channels. Fromthe customers perspective, Online
B
anking provides a convenient and effective way to managefinances that is easily
accessible 24 hours a day, seven days a week. In addition information isup to da
te. Nevertheless Online
B
anking has disadvantages for banks like how to work thetechnology, set-up cost,
legal issues, and lack of personal contact with customers. And for customers the
re are security and privacy issues.
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