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ROBERT J.

HILBER
Franklin, TN

Mobile: (858) 829-2282

bhilbr@aol.com

www.linkedin.com/in/bobhilber

Vice President/COO
Business transformation expert that consistently achieves outstanding Company results. Twenty plus years of
providing senior operational leadership by building lean high performance teams, driving revenue, with exceptional
financial results. Successfully transitioning four different industries bringing a unique skill set of operations,
finance, accountability, and continuous improvement to rapidly get Companies on track and by capitalizing on
superior analytical capabilities, business acumen, and innate instinct, keeping them there. Taco Bell, Arnold
Palmer Golf Management, WIS International, and LDG Holdings have all been benefactors.

AREAS OF EXCELLENCE

Operational Development / Multi-Site Facility Management


Business Start-Up, Turnaround & Transformation
Financial Management / P&L Accountability / Contracts
Team Leadership: Training, Mentoring & Motivating
Lean & Six Sigma Methods / Continuous Improvement

Mergers & Acquisitions / Growth Strategies


Change Management / Culture Change
Strategic Planning & Tactical Execution
Process Re-engineering / Best Practices
Customer Service & Retention

PROFESSIONAL EXPERIENCE
LA JOLLA DEVELOPMENT GROUP, LLC, San Diego, CA

2007 to 2/2015

Commercial real estate holding company.

Chief Operating Officer


Provided executive-level leadership to profitably and efficiently operate four golf course assets in conjunction with significant
commercial real estate assets including a resort. Held full P&L authority for overall performance, daily operations, financial
reporting/banking, HR deployment, and sales/marketing. Developed strategies, processes, systems, and programs to maintain the
highest levels of quality while quickly expanding corporate footprint by proactively seeking acquisitions and new clients. Served as
the main point of contact in lender relations, financial workouts, and other restructuring programs. Lead all acquisition efforts,
including establishing relationships within target companies, overseeing rigorous due diligence process, supervising the actual
acquisition, and developing and implementing plan to integrate assets, systems, clients, and personnel.
Key driver in expanding $22M firm to mid-sized company, growing operating revenue and profit to all time highs
Initiated strategies and plans that significantly increased productivity and efficiency, resulting in impressive margin growth
Led the acquisition of four commercial assets (two private country clubs and two office buildings) adding $9M in revenue
Successfully negotiated 200+ leases with commercial tenants and eight 20-year leases with homeowner associations while
managing 4,500 residents in 2,700 homes
Orchestrated debt restructure with eight lenders, each in the $4 - $8M range, reducing mortgage and interest payments
Disposed of non-performing assets via three Chapter 11 financial restructurings, reducing debt by $12.1M

1996 to 2005

WIS (Washington Inventory Service) international, San Diego, CA


B2B Provider of inventory and retail solutions for worldwide power retailers.

Vice President, Operating Partner


Directed all aspects of daily operations with 12K hourly employees and 600 exempt-level managers at multiple levels. Responsible
for transforming operations, corporate culture, and customer experience. Coordinated organization-wide planning focused on
continuous process improvement and cross-functional alignment to create a new business model that significantly improved service
delivery, customer satisfaction, and account retention. Identified growth opportunities across all business segments and a
diversified customer base. Identified and implemented productivity efficiencies that led to impressive P&L results. Developed
companys first-ever succession plan and top grading processes; mentored and coached senior-level direct reports, including
Divisional VPs, Directors of HR, Directors of Training, and Director of Support Services/Six Sigma, to advance professionally and
ultimately minimize the need for hiring external talent. One of four partners that led transition to private equity firm with no
margin degradation or customer loss.

Robert J. Hilber Mobile: (858) 829-2282 bhilbr@aol.com

WIS (Washington Inventory Service) Continued

Tripled revenue from $87M to $235M in nine years including the launch of two new service offerings and acquiring two
competitors
Developed customer satisfaction mechanism that increased penetration with top 20 accounts from 30% to 45%
Launched new, diversified business unit that grew from zero to $28M in revenue in three years
Redesigned field operations to grow EBITDA 207% by streamlining personnel by 25%; decreasing operating and selling,
general & administrative (SG&A) Expenses by $5M; and improving workforce quality and customer service via enhanced
training
Increased market share with top 20 accounts: Wal Mart, Home Depot, Target, Lowes, JC Penney, Albertsons, Walgreens
CVS, Frito-Lay, R.J. Reynolds, and Johnson & Johnson
Selected as Wal-Marts vendor of choice for China stores launch and increased Wal-Mart market share from 20% to 44%
Grew productivity 5% annually with superior financial/operational metrics, positioning company for premium market sale
Dropped ratio of external managers by 30% and raised retention to 70% by focusing on core skills and hiring deficiencies
Recognized with WIS International Manager of the Year Award three times: in 1998, 1999, and 2000

1995 to 1996

ARNOLD PALMER GOLF MANAGEMENT COMPANY, Orlando, FL


Provides complete golf management/ownership of: course operations, agronomy, private membership services, consulting.

Vice President, Operations


Recruited for short-term position charged with quickly increasing company size (from three golf courses) and revenue (to $20M
budget), improving back-office systems and programs, and providing senior leadership to minimize the effect on daily operations.
Accountable for course agronomy and operations, membership services for private clubs, consulting services, IT and MIS groups,
financial performance, and revenue generation. Launched vigorous marketing strategies to promote existing services/products
while attracting the interest of decision makers at other managed clubs and driving acquisitions. Managed 10 direct reports and
headed team to assimilate new courses and clubs. Standardized HR practices for compensation and benefits, manpower planning,
training, and performance management.
Initiated aggressive plan that grew company 288%, securing management of three and purchasing five courses in a year
Significantly increased profitability with a new, scalable corporate structure that promoted quick, efficient growth
Established formal operating guidelines, standards, and individual business unit plans
Created back-office systems and deployed POS tech, automating capture/reporting of revenues, payroll, and key metrics

1984 to 1995

TACO BELL, INC., Irvine, CA


Industry-leading Quick Service Restaurant Company.

Senior Director, Operations Support


Held authority for daily field and corporate support systems/services for Taco Bell Domestic and International, Taco Bell New
Concepts, and Hot n Now Brands. Functioned as a turnaround specialist in positions of increasing scope and authority,
implementing programs, processes, and systems to transform performance in all key metrics. Established a culture of honesty and
integrity, rigorous product quality and service goals, and formal company standards. Recruited and trained restaurant managers,
replacing under-performing managers and implementing a system to reward top performers.
Turned around $300M, #10 zone (of 12 company-wide), increasing revenue 5%, profit 12%, and rank to #3 in 14 months
Revitalized bottom performing of 12 districts in Detroit, raising rank to #6, service to #4, and profit to #5, while reducing
turnover by 25%
Reversed sliding market share and customer ratings with plan that rated satisfaction, including 800 line for 24/7 feedback
Held positions of increasing authority, including Sr. Director of Operations Support (Irvine, CA); Sr. Director of Operations
(Southern Ohio/IN/MI), Franchise Business Manager (OH/IN/MI/PA), Area Manager (Cincinnati, OH), Corporate Operations
(Irvine, CA), and District Manager (Detroit, MI)

EDUCATION

Bachelor of Arts in Education, Minor in Business


UNIVERSITY OF NORTH DAKOTA, Grand Forks, ND
Seminar in Financial Analysis, Leadership, and Customer Retention, HARVARD BUSINESS SCHOOL
Center for Creative Leadership
John F. Welch Center for Leadership Development
Vistage International
Robert J. Hilber Mobile: (858) 829-2282 bhilbr@aol.com

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