YYONA SPEIGHTS

11105 NORMANDY PLACE # 1

TAMPA, FLORIDA 33617
(813) 735-6409
(813) 994-7643
ALL4YONA2000@YAHOO.COM
OBJECTIVE:
I am self motivated individual seeking telecommunication skills. I perform job s
uccessfully, I am individual able to perform each essential duty satisfactorily.
I have requirements listed below are representative of the knowledge, skill, an
d/or ability I accomplish. I make reasonable accommodations to enable individual
s with disabilities to perform the essential functions. I work well independentl
y and in teams.

FOCUS RECEIVABLES MANAGEMENT 04/07-08/08

JOB TITLTE: Collection I Specialist
Place outbound call to customers in an effort to clear overdue accounts. Partici
pates in special projects and performs related other duties as assigned. Manage
collections accounts that are at least 30 to 180 day overdue.Inbound and Outbond
Calls.

HSBC (VERITUDE) 12/05-02/06

Job Title: Collection I Specialist
Manages customer s account by updating system as to the actions that are taken in
reference to past due accounts. Manage collections accounts that are at least 18
0 day overdue. Contact customers in regards to past due accounts, Work directly
with customers to ensure prompt and courteous customer services. Place outbound
call to customers in an effort to clear overdue accounts. Participates in specia
l projects and performs related other duties as assigned.
SITEL INC. 07/05-12/05
Job Title: Customer Relation Manager
Essential Duties and Responsibilities:
Answered inbound calls from car dealership customers, process credit line increa
ses, account management. Assisting cardholders regarding credit card inquiries.
Competently analyzes and prioritizes information to make appropriate recommendat
ions. I have skills at completing and recording financial transactions. I am abl
e to develop information for financial statements. I retrieve and distribute fax
ed and input review data into system. Records the outcome of calls either manual
ly or in an automated manner, makes follow-up calls as necessary or identifies a
lternative community service resources. I participate in ongoing QA/QI activitie
s as assigned. .
Verizon DSL 02/05-07/05
Job Title: Retention Representive
Essential Duties and Responsibilities:
Responsible for answering incoming inquires from customers regarding information
on their account. Responsibilities also include updating customer information a
s needed, and offering/selling various products. In addition to the above respon
sibilities, I have assisted my superiors in the solicitation of overtime, provid
ed assistance on the "Assist Queue" - giving customer service representatives ass
istance on a variety of questions. Also responsible for answering incoming calls
from providers concerning network information. I cultivated and maintained rela
tionships with new and existing customers. Maintain database of various accounts
.
Home Depot Customer Contact Center 8/2004- 11/04
Job Title: Sales Representative
Essential Duties and Responsibilities:
Maintaining above average in quality and scheduled adherence categories. . Parti
cipates in special projects and performs related other duties as assigned. Monit
ors/tracks conversion ratios, prepares reports and forwards to up-line managemen
t. I participate in performance improvement activities.

Ece Holdings Inc, (Contracted through AOL)

Job Title: Sales Customer Support 09/02-02/04
Essential Duties and Responsibilities:
I maintain records. Receives documentation from various sources and distributes
copies/originals to company users as needed. . I provided helpdesk support for s
oftware applications, operating systems and hardware issues. I coordinated and i
nteracted with multiple departments and vendors to process customer orders, elim
inate delays and discrepancies, and promptly resolve any issues.
I have skills at completing and recording financial transactions. I am able to d
evelop information for financial statements. I retrieve and distribute faxed and
input review data into system.
Computer Experience:
Word, Excel, Adobe, Microsoft Outlook, Internet Explorer, Remedy, SSP,Windows 98
,Dialer System