Dale Carnegie Training

Dale Carnegie Course:

Effective Communications & Human Relations / Skills for Success
Outline
Core Content

Interpersonal Skills
Communication
Leadership
Stress Management
Attitude
Results Oriented
Diversity
Teamwork
Change Management
Human Resource Management

Materials

Participant Manual
Breakthrough Plan
Dale Carnegies Golden Book booklet

Completion

Complete 7 of 8 sessions
Demonstrate visible improvement in program skills
Successfully complete all assignments as indicated by oral reports

Length

8 sessions, 3.5 hours per session

Time

09h00 12h30

Venue

The Competency Co Ltd

Quatre Bornes

Starting

Wednesday Sessions: 13th May 01st July 2015

Dale Carnegie Training

Dale Carnegie Course Effective Communications & Human Relations / Skills for Success

Session by Session
Session 1: Wednesday 13th May 2015
Build a Foundation for Success:
Effectively develop relationships with co-workers
Develop a vision for my role
Develop an action plan for the training program
Recall and Use Names
Connect with individuals to strengthen business relationships
Create positive first impressions
Use methods for remembering names

Session 2: Wednesday 20th May 2015

Build on Memory Skills and Enhance Relationships
Apply a process for memory improvement
Become familiar with the principles for improving human relations
Identify opportunities for improving business relationships
Increase Self-Confidence
Understand why people think and behave as they do
Communicate with clarity and conciseness
Positive Influence the behavior of others

Dale Carnegie Training

Session 3: Wednesday 27th May 2015
Put Stress in Perspective
Recognize the impact that negative stress has on our effectiveness and results
Learn concepts and principles to better handle stress
Discover more effective ways for business professionals to prepare for & address
challenges
Enhance Relationships and Motivate Others
Persuasively communicate in a clear and concise way so people are moved to
action
See how consistent application of the Human Relations Principles improves
results
Discover how relationships help us advance toward our goals

Session 4: Wednesday 03rd June 2015

Energize Our Communications
Recognize that taking action in our communication accelerates results
Become more natural when communicating with others
Become more animated to engage others
Make Our Ideas Clear
Demonstrate clarity when giving directions
Learn to present information in a logical sequence
Reinforce the value of demonstrations when explaining information

Dale Carnegie Training

Session 5: Wednesday 10th June 2015
Disagree agreeably
Demonstrate a process to organize our thoughts in impromptu situations
Communicate our ideas effectively, even when we disagree
Strengthen our opinions with evidence
Gain Willing Cooperation and Commit to Influence Others
Influence people through trust and respect
Achieve cooperation versus compliance
Discover the power of finding points of agreement
Discover how to coach for improved performance

Session 6: Wednesday 17th June 2015

Manage Our Stress
Increase our ability to control worry and stress
Learn from others how to confront difficult situations and people
Recognize that we can triumph over adversity
Develop More Flexibility
Implement a wider range of communication skills
Apply the power of risk-taking
Become more open-minded to change and opportunity

Dale Carnegie Training

Session 7: Wednesday 24th June 2015
Build Others through Recognition
Concentrate on the strengths of others
Develop skills in giving feedback
Discover the power of sincere recognition
Inspire Others
Communicate with strong and powerful feelings
Connect with others to engage buy-in
Inspire others to think and act differently

Session 8: Wednesday 01st July 2015

Demonstrate Leadership
Positively influence the attitudes of others
Use positive approaches when coaching people
Deal with challenging situations more effectively
Celebrate Achievements and Renew Our Vision
Recognize breakthroughs resulting from this program
Inspire and motivate others by communicating our visions
Commit to continuous improvement

Investment Summary:
Dale Carnegie Course Effective Communications & Human Relations / Skills for Success
Rs. 18,000 per participant